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Become A Collection Analyst

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Working As A Collection Analyst

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $42,220

    Average Salary

What Does A Collection Analyst Do At Leidos

* Work with Accounts Receivable teams and front line operations to ensure customer cash is collected to meet financial goals and operational objectives
* Analyze customer accounts receivable to identify opportunities to accelerate cash collections and reduce invoice aging
* Perform credit review of customer payment risk and financial stress assessment utilizing web based commercial tools
* Access Government and customer invoice and payment processing systems to determine status and actions to be taken
* Contact customers and front line operations for payment status and/or timely issue identification and resolution
* Full time scheduled hours worked within contact center

What Does A Collection Analyst Do At Randstad

* o Conducts complaint investigations and associated tasks to ensure complaint investigations are thorough, investigation conclusions are appropriate, appropriate procedures are followed and complaint investigations are conducted and closed in a timely manner.
* o Reviews & identifies the root causes of complaints and works with the applicable operational departments such.
* o Responds directly to customers when necessary to investigate and resolve complaints.
* o Assist in development of training materials and process enhancements related to complaints management
* o Analyzes trends in consumer complaints and manages trending report for Management review and for historical performance
* o Manages process logging changes to business practices based on trending complaint data and summarizes this data for Management review
* Working hours: Mon
* Fri 8am
* pm

What Does A Collection Analyst Do At Northern Michigan Regional Health System

* Reviews and collects all assigned accounts.
* Achieves clean claims to ensure timely collection.
* Maintains accurate accounts receivable by ongoing review, communication with insurance providers and adjustment submission.
* Maintains billing records in the operating system to facilitate the swift retrieval of materials for account follow-up.
* Responsible for obtaining the working knowledge of Visit Wizard, HMX, USS software and other technologies to complete the required functions of the position including billing / collections tracking and reporting.
* Performs other related duties as assigned or requested

What Does A Collection Analyst Do At Unitedhealth Group

Aggressively work/resolve assigned regions cases, be prepared to respond to questions from all levels regarding status updates on those cases Facilitate internal/external meetings with Debtors, Health Plan Market CFO's, SCE's, Brokers and Billing/DSO Analysts to resolve billing/collection disputes Collaborate with Finance Leads/SCE's and Billing analysts to determine next steps on specific cases being worked by the analyst Place outbound/receive inbound calls to/from debtors and brokers Issue letters/place follow up calls/emails to/from debtors and brokers Negotiate settlement/Payment plans with debtor appropriately Prepare and participate in weekly RRI, M2M, Soft Call Database calls for health plan assigned cases, responding with current status on assigned cases, being able to support rationale as to current status Obtain Health Plan Market CFO's approvals for account adjustment/write-offs

What Does A Collection Analyst Do At Ingersoll Rand

* Must be able to prioritize work daily, weekly and monthly to achieve or exceed stated collection metrics.
* Responsible for using available collection software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower Days Sales Outstanding (DSO).
* Ensures timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities.
* Proactively contact customers concerning collections of past due receivables and determine reasons for non-payment.
* Make decision to place account on credit hold when the situation arises.
* Provide phone support by handling incoming calls from sales offices and customers on a variety of items.
* Responsible for developing and maintaining business relationships with customers and sales office personnel.
* Monitors assigned portfolio of customers to mitigate loss exposure by ensuring each assigned customer is in full compliance with their approved credit lines.
* Recommends changes to the existing credit line where warranted.
* Prepares and recommends over line approval requests and approves within their Level of Authority.
* Responsible for customer account reconciliation and identifying and tagging disputed items within assigned portfolio.
* Tracking and ensuring timely clearing of these disputed items is required.
* Conduct monthly meetings with Field Sales leadership to drive dispute resolution if required.
* Compiles all information necessary to comply with the Business Unit’s reporting in a timely and efficient manner.
* Manage risk management for accounts & projects within a given level of authority once training is completed.
* Promote, negotiate and sell pre-payment options to customers.
* Run Equifax/DnB reports and call for credit references as needed to support credit decision.
* Maintain open communication and good working relationships with Team Leader/Manager and fellow teammates to ensure fulfillment of the Business Unit’s goals and objectives.
* As required, perform all other related functions & projects as assigned

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How To Become A Collection Analyst

Collectors usually must have a high school diploma. A few months of on-the-job training is common.


Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.


Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

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Collection Analyst jobs

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Collection Analyst Career Paths

Collection Analyst
Collections Manager Operations Manager General Manager
Account Manager
5 Yearsyrs
Billing Analyst Billing Manager Accounts Receivable Specialist
Accounts Receivable Manager
6 Yearsyrs
Senior Credit Analyst Assistant Vice President Office Manager
Administrative Manager
6 Yearsyrs
Senior Credit Analyst Credit Manager Office Manager
Billing Manager
7 Yearsyrs
Finance Analyst Human Resources Coordinator Business Office Manager
Business Office Director
8 Yearsyrs
Accountant Account Manager Billing Specialist
Business Office Manager
8 Yearsyrs
Collection Team Lead Collections Specialist
Collection Supervisor
5 Yearsyrs
Credit And Collection Manager Collections Specialist
Collections Manager
5 Yearsyrs
Collection Team Lead Collection Supervisor Collections Manager
Credit And Collection Manager
7 Yearsyrs
Credit And Collection Manager Accounts Receivable Specialist Accounts Receivable Supervisor
Credit Manager
5 Yearsyrs
Collections Manager Branch Manager Account Executive
Office Manager
5 Yearsyrs
Business Analyst Assistant Vice President Human Resources Coordinator
Office Manager Of Human Resources
6 Yearsyrs
Accounts Receivable Analyst Accountant Controller
Operations Manager
7 Yearsyrs
Accountant Human Resources Coordinator Payroll Specialist
Payroll Manager
7 Yearsyrs
Billing Analyst Finance Analyst Business Manager
Practice Administrator
10 Yearsyrs
Business Analyst Senior Technician Specialist Medical Assistant
Practice Manager
9 Yearsyrs
Finance Analyst Tax Preparer Accounts Receivable Specialist
Senior Accounts Receivable Specialist
7 Yearsyrs
Senior Finance Analyst Finance Director Loan Officer
Senior Loan Processor
6 Yearsyrs
Accounts Receivable Analyst Finance Analyst Finance Manager
Senior Manager
10 Yearsyrs
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Collection Analyst Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Portuguese

  • Chinese

  • Russian

  • Tagalog

  • Mandarin

  • Arabic

  • Hindi

  • Italian

  • Swedish

  • Filipino

  • German

  • Korean

  • Japanese

  • Teochew

  • Carrier

  • Urdu

  • Bengali

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Collection Analyst

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Collection Analyst Education

Collection Analyst

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Real Collection Analyst Salaries

Job Title Company Location Start Date Salary
Lead Risk and Collections Analyst Bill Me Later, Inc. San Jose, CA Sep 28, 2015 $132,600
Lead Risk and Collections Analyst Bill Me Later, Inc. San Jose, CA Sep 13, 2016 $127,635 -
Collections Analyst Barclays Bank PLC Islandia, NY May 03, 2010 $85,000
Film Content Collection Analyst Dramafever Corp New York, NY Apr 09, 2015 $55,000
Collections Analyst Viacom International Services New York, NY Dec 01, 2014 $53,976

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Top Skills for A Collection Analyst


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Top Collection Analyst Skills

  1. Customer Service
  2. Financial Statements
  3. Collections Portfolio
You can check out examples of real life uses of top skills on resumes here:
  • Provide excellent & considerate customer service to internal/external contacts.
  • Generated financial statements and facilitated account closing procedures each month.
  • Manage collections portfolio to meet quarterly and annual goals.
  • Cultivated strong professional relationships with customers in order to resolve delinquent accounts.
  • Performed detailed account reconciliation to resolve problematic disputed receivables.

Top Collection Analyst Employers