How to hire a collection analyst

How to hire a collection analyst, step by step

Here's a step-by-step collection analyst hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a collection analyst job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new collection analyst
• Step 8: Go through the hiring process checklist

What does a collection analyst do?

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1. Identify your hiring needs

   Before you post your collection analyst job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a collection analyst for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect collection analyst also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   The following list breaks down different types of collection analysts and their corresponding salaries.

   Type of Collection Analyst	Description	Hourly rate
   Collection Analyst	Bill and account collectors, sometimes called collectors, try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.	$14-33
   Account Representative	Account representatives are employees who manage client accounts and act as the main contact of the clients they are handling. They maintain existing accounts by updating client details regularly... Show more	$12-24
   Accounts Receivable Supervisor	An accounts receivable supervisor is responsible for overseeing the operations and activities related to an organization's accounts receivable. Your duties will vary and typically includes processing invoices and following-up on payments, maintaining cash receipts, and resolving payment issues on time... Show more	$20-37

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Portfolio
   • Patients
   • Customer Accounts
   • Delinquent Accounts
   • Reconciliations
   • Financial Statements
   • Past Due Accounts
   • Collection Process
   • Collection Issues
   • Collection Calls
   • Payment Arrangements
   • Past Due Balances
   • Collection Efforts

   Check all skills

   Responsibilities:

   • Represent and lead the collections' team during executive management weekly conference calls providing updates on the delinquent A/R reports.
   • Assist in reducing the DSO down and limit bad debt expense while focusing on building revenue.
   • Maintain customer relations while improving company DSO.
   • Work remittance advice from Medicaid and Medicare ensuring accuracy of payments, correcting account billing according with Medicaid or Medicare disposition.
   • Do credit checks for new clients with Dunn & Bradstreet along with Equifax.
   • Perform processing functions necessary to ensure timely and accurate DME billing.

   More collection analyst duties

3. Make a budget

   Including a salary range in your collection analyst job description helps attract top candidates to the position. A collection analyst salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a collection analyst in New Mexico may be lower than in Connecticut, and an entry-level collection analyst usually earns less than a senior-level collection analyst. Additionally, a collection analyst with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average collection analyst salary

   $46,819yearly

   $22.51 hourly rate

   ---

   Entry-level collection analyst salary

   $31,000 yearly salary

   Updated January 23, 2026

   Average collection analyst salary by state

   Rank	State	Avg. salary	Hourly rate
   1	District of Columbia	$74,904	$36
   2	Connecticut	$68,556	$33
   3	New York	$67,049	$32
   4	Pennsylvania	$65,273	$31
   5	California	$64,935	$31
   6	Massachusetts	$62,294	$30
   7	New Jersey	$60,035	$29
   8	Michigan	$57,920	$28
   9	Delaware	$56,451	$27
   10	Minnesota	$55,463	$27
   11	Illinois	$54,136	$26
   12	Oregon	$52,425	$25
   13	Ohio	$48,499	$23
   14	Washington	$47,412	$23
   15	Indiana	$46,707	$22
   16	North Carolina	$46,503	$22
   17	Nevada	$46,003	$22
   18	Missouri	$45,650	$22
   19	Georgia	$44,245	$21
   20	South Carolina	$43,023	$21

   Average collection analyst salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	American Tower	$102,523	$49.29	3
   2	SoftwareONE	$102,404	$49.23
   3	Roku	$97,601	$46.92
   4	Accenture	$97,361	$46.81	26
   5	MSCI	$96,444	$46.37
   6	Unity Technologies	$94,909	$45.63
   7	Gardner Denver	$94,153	$45.27	1
   8	Barclays	$94,021	$45.20	1
   9	Udemy	$83,664	$40.22
   10	Kent Daniels & Associates	$80,362	$38.64	6
   11	Chubb	$75,303	$36.20	1
   12	DoorDash	$72,902	$35.05
   13	Hubbell	$68,285	$32.83
   14	CyberGrants	$67,899	$32.64
   15	Xactly	$64,735	$31.12
   16	Hca Hospital Services Of San Diego	$64,602	$31.06
   17	Salesforce	$64,310	$30.92
   18	The Manitowoc Company	$63,828	$30.69
   19	RingCentral	$59,832	$28.77
   20	Mathematica	$59,401	$28.56

4. Writing a collection analyst job description

   A collection analyst job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a collection analyst job description:

   Collection analyst job description example

   Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
   Sign on bonus!
   Full benefits starting on day 1!
   
   Summary of This Role
   While adhering to regulatory, client, company policies and procedures, negotiate the collection of delinquent accounts maintaining good customer service while initiating outbound and receiving inbound calls from customers. Accurately inputs and documents actions within the collection systems. May be required to perform advanced loss prevention activities (i.e. skip tracing, account settlement, specialty functions, account research, or queue review).
   
   What Part Will You Play?
   
   Contacts and informs customers of overdue accounts and amount currently owed as directed. Follows established plans to collect the outstanding balance; negotiates routine and semi-scripted payment options with customers while following various applicable regulatory requirements.Provides customer service to cardholders exclusively through inbound or outbound calls, and maintains the integrity of the client. Handles basic and routine inquiries and refers more complex issues to senior staff. As directed, performs basic administrative functions including, but not limited to recording address changes, receiving copies of payments by fax and printouts of rebates for assigned accounts.Utilizes training, reference materials and instruction of more experienced peers to develop an understanding of client/company provided policies and procedures, remaining in compliance with various regulations.Obtains and reviews credit bureau records to further investigate accounts as directed.
   
   What Are We Looking For in This Role?
   Minimum Qualifications
   
   High School Diploma or EquivalentTypically No Relevant Experience Required0-2 years related work experience
   Preferred Qualifications
   Typically Minimum 2 Years Relevant ExpTelephone customer service
   
   What Are Our Desired Skills and Capabilities?
   
   Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.Negotiating Skills - Ability to select the correct negotiation technique based on the unique circumstances of the situation Research skills - Ability to research complex issues and resolve escalated customer inquiries Computer skills - Knowledge in applicable software (e.g. TS2, Lotus Notes, Microsoft Office, I3)
   Global Payments Inc. is an equal opportunity employer.
   Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

   Copy this example

   

5. Post your job

   To find collection analysts for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any collection analysts they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level collection analysts with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your collection analyst job on Zippia to find and attract quality collection analyst candidates.
   • Use niche websites such as efinancialcareers, financialjobsweb.com, careerbank, financial job bank.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit collection analysts, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new collection analyst

   Once you've decided on a perfect collection analyst candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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