Collection analyst job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Sign on bonus!
Full benefits starting on day 1!

Summary of This Role
While adhering to regulatory, client, company policies and procedures, negotiate the collection of delinquent accounts maintaining good customer service while initiating outbound and receiving inbound calls from customers. Accurately inputs and documents actions within the collection systems. May be required to perform advanced loss prevention activities (i.e. skip tracing, account settlement, specialty functions, account research, or queue review).

What Part Will You Play?

Contacts and informs customers of overdue accounts and amount currently owed as directed. Follows established plans to collect the outstanding balance; negotiates routine and semi-scripted payment options with customers while following various applicable regulatory requirements.Provides customer service to cardholders exclusively through inbound or outbound calls, and maintains the integrity of the client. Handles basic and routine inquiries and refers more complex issues to senior staff. As directed, performs basic administrative functions including, but not limited to recording address changes, receiving copies of payments by fax and printouts of rebates for assigned accounts.Utilizes training, reference materials and instruction of more experienced peers to develop an understanding of client/company provided policies and procedures, remaining in compliance with various regulations.Obtains and reviews credit bureau records to further investigate accounts as directed.

What Are We Looking For in This Role?
Minimum Qualifications

High School Diploma or EquivalentTypically No Relevant Experience Required0-2 years related work experience
Preferred Qualifications
Typically Minimum 2 Years Relevant ExpTelephone customer service

What Are Our Desired Skills and Capabilities?

Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.Negotiating Skills - Ability to select the correct negotiation technique based on the unique circumstances of the situation Research skills - Ability to research complex issues and resolve escalated customer inquiries Computer skills - Knowledge in applicable software (e.g. TS2, Lotus Notes, Microsoft Office, I3)
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Say hello to possibilities.
It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you are considering this role. First, a little about us, we're the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We're a $2 billion run-rate company that's fast-growing and we're expanding our Finance Team to make sure we stay ahead of the competition.

RingCentral is looking for a Finance Operations Collections Analyst who will work to ensure the department runs efficiently through the preparation, administration, and oversight of processes and procedures directly related to accounts receivable. You will prepare a procedural, operational, and administrative analysis of department operations while identifying areas for improvement. The Staff Analyst will laisse cross-functionally with other company organizations in support of Accounts Receivable. In addition, you will gather and track performance data, and department metrics and oversee AR reporting to the department and other lines of business.

Responsibilities:
Consistently monitor the AR aging report to determine potential payment issues and promptly follow up for resolution Responsible for the analysis, reconciliation, and collection of customer accounts Collects, manages, and provides resolution of outstanding invoices from past due accounts Documenting daily collections activity Make daily collection calls and/or send emails for past due receivables Respond to inquiries and requests from external and internal customers within published SLAProvide exception service in addressing past due invoices and maintaining positive, long-term relationship Quick, accurate critical decision making Meet defined department goals, AR aging metrics, and DSOWork with cross-functional departments to resolve payment or accounting issues Coordinate and manage all bankruptcies and liquidations from beginning to end for U.S. and International accounts Manage the Early Termination Fee (ETF) for the Accounts Receivable team Receipt and process payments received in office to ensure transparency and SOX compliance when working with customer funds while working to convert clients to ACH and/or wire payment methods Ad-hoc reporting and special projects

Qualifications:
1-2 years of B2B collections experience Experience with NetSuite, Salesforce, Excel preferred Strong attention to detail goal oriented Commitment to excellent customer service Excellent written and verbal communication Ability to prioritize and manage multiple responsibilities Ability to thrive in start-up; we want candidates with that entrepreneurial spark

What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
Comprehensive medical, dental, vision, disability, life and pet insurance Flexible PTOHealth Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits 401K match and ESPPWellness programs including virtual yoga, bootcamp, meditation classes and more Paid parental leave Employee Assistance Program (EAP) with counseling sessions available 24/7Rocket Lawyer services that provide legal advice, document creation and estate planning Employee bonus referral program Milk Stork parental account New parent gift box

RingCentral's Finance team gives you an incredible opportunity to manage stratospheric growth and learn from the best. It's an unmatched opportunity to put your professional and personal growth on an upward trajectory. You'll lead change at a $1.5 billion company that's growing 30% every year-in a people-first environment designed to power your career.

Our work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Resolve delinquent accounts of customers while providing quality customer service on inbound and outbound calls.
Responsibilities
• Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA Test
• Makes arrangements with the customers to pay balance in full or set up the best possible arrangements
• Documents all collection activity in the client/GC system in a concise and accurate manner
• Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews
• Maintains good public relations
• Cope with high-stress environment caused by speaking with emotional callers
• Assists in the training and development of assigned new employees
• Assist with second voices on accounts as needed
• Be assigned work that requires advanced system knowledge or collections knowledge
• Adhere to Company attendance, punctuality, and meal and rest break requirements
• Maintain concentration and focus in order to meet performance goals
• React positively to an ongoing, changing environment
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Maintain good working relationship with assigned supervisors and coworkers
• Work safely without presenting a threat to self or others
• Perform additional duties as required by management
Qualifications
Education:
High School Diploma or GED is required
Experience:
2 years of collections experience
Computer Experience:
Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems
Skills & Abilities:
• Speak articulately and clearly
• Interpret a constant flow of information
• Listen effectively
• Work with and apply basic mathematical concepts
• Deal with difficult interactions with customers effectively
• Respond to customer inquiries and statements effectively
• Write in a clear and concise manner
• Manage time effectively
• Solve problems or issues that may come up
• Concentrate and focus for extended periods of time
• Cope with high-stress and changing environment
• Remain alert at all times
• Adhere to policies and procedures
• Adhere to work schedule and punctuality requirements

• Have an Internet speed of at least 10 mbps download and 5 mbps uploads
• Must provide a copy of the speed test of your internet from www.speedtest.net
• Have a separate, digital/analog phone line through Century Link, Cox, or any other digital phone service provider, that has no call waiting or added features
• Must have a workspace which is free from outside noise and distractions
• Must agree to reside at your current address for at least 6 months

All job offers are contingent upon completion of drug and background checks.
GC Services is an equal opportunity employer: M/F/Disabled/Vet
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