Collection analyst resume examples from 2026

Land interviews using Zippia's AI-powered resume builder.

Create my resume See all templates

Updated March 26, 2025

6 min read

All resume examples

Collection analyst resume

Theresa King

(470) 555-7032 | tking@example.com

Saint Louis, MO | 41806 W. Second Rd. - 87966

Work experience

2020 - Present
Collection Analyst, Graybar - Saint Louis, MO
- Review company annual reports, business credit reports, and personal credit reports to establish credit lines for customers.
- Update customer accounts with up to date information, credit information, etc.
- Recommend solutions for difficult delinquent accounts.
- Analyzed client's creditworthiness through financial statements, credit reports and trade references.
- File customer invoices and payments received Serves as a backup and occasionally assists with A/P and general accounting functions.
- Communicate and follow up effectively with sales department regarding customer accounts on a timely basis Prepare legal packages for uncollectable accounts.
2019 - 2020
Recovery Specialist, AT&T - Saint Louis, MO
- Demonstrate good working knowledge of all processes, procedures and company policies.
- Performed business to buisness collections between insurance companies and hospital providers.
- Review and process customer bankruptcy notifications to limit exposure and improve chances of recovery.
2017 - 2019
Collections Coordinator, AT&T - Saint Louis, MO
- Maintained various reports to reflect status on purchase orders and invoices.
- Confer with customers about their delinquent accounts.

Skills

ACH
Humint
High Performance
Product Knowledge
Timely Payment
Mental Health
Independent Living
Debt Repayment
Portfolio
Crisis Intervention

Education

High School Diploma, (2012 - 2012)
,

Collection analyst resume

Alan Bennett

(790) 555-4088 | abennett@example.com

Ridgefield, NJ | 56795 W. First Rd. - 32426

Work experience

2014 - Present
Collection Analyst, Verizon - Ridgefield, NJ
- Contacted delinquent accounts via Mosaix dialing system Maintained monthly call stats Processed monthly aging reports regarding delinquent accounts
- Call on government accounts daily to collect on 90 to 180+ days delinquent accounts.
- Develop relationships across both retail and B2B channels and maintain constant communication between them.
- Trained agents on company policies, procedures, systems, and sales processes.
- Conducted monthly reconciliation of every bank account, issued financial statements, and assist with month end process.
2008 - 2014
Reimbursement Specialist, Community Access Unlimited - New York, NY
- Specialized in HIPPA laws and training.
- Communicate with staff of the VA Health Care System in Iowa City and Des Moines to verify benefits and transportation arrangements.
- Provided Utilization Management for Network hospital inpatient care.
- Coded and reviewed medical records on HCC CMS categories.
2007 - 2008
Accounting Representative, Community Access Unlimited - New York, NY
- Provide financial statements and prepare reports and summaries for supervisors and managers.
- Review all CPT/ICD-9 codes for plan exclusions / restrictions, coordinates billing for timely claim submission for professional and facility billing.

Skills

Collection Agencies
Fdcpa
Credit Memos
CMS
Contractual Adjustments
Icd-10
Payment Status
Customer Disputes
Data Entry
PPO

Education

Bachelor's Degree, Accounting (2004 - 2007)
Baruch College of the City University of New York
New York,

Collection analyst resume

Dennis Peterson

(730) 555-8160 | dpeterson@example.com

Atlanta, GA | 4813 E. First Ave. - 52421

Work experience

2018 - Present
Collection Analyst, The Coca-Cola Company - Atlanta, GA
- Manage receivables of Chain and National Accounts portfolio.
- Evaluate counter party financial stability; recommended appropriate credit limits and monitoring assigned portfolio for change in credit quality.
- Entrusted with an account portfolio of $800-900K in commercial receivables.
- Analyze account status, place on credit hold and/or forward to outside collection agencies.
- Cash Receivables (EFT, ACH, WIRES and REG Deposits) Post customer data and input information into the system.
- Collect on accounts 30 to 90+ days delinquent accounts.
2016 - 2018
Accounts Receivable Analyst, AT&T - Atlanta, GA
- Upload Teradata SQL queries to capture Billing data for AMBS Project.
- Assist customers with payment processing and making acceptable arrangements on current and delinquent accounts in a call center environment.
- Handled seriously delinquent accounts 90 day plus and Charge offs.
- Processed payments on delinquent accounts.
2012 - 2016
Junior Accountant, Pep Boys - Philadelphia, PA
- Maintain the fixed asset subsystem in accordance with GAAP, Regulatory and company defined policies and procedures.
- Prepared timely general ledger information and financial statements for business clients.

Skills

Collection Calls
Account Balances
Customer Accounts
Credit Memos
Payroll
Credit Terms
HR
Internal Departments
Balance Sheet
Fdcpa

Education

Bachelor's Degree, Accounting (2009 - 2012)
Temple University
Philadelphia,

Collection analyst resume

Karen Dunn

(340) 555-2712 | kdunn@example.com

Minneapolis, MN | 91988 S. Oak Ave. - 26286

Work experience

2015 - Present
Collection Analyst, Wells Fargo - Minneapolis, MN
- Performed quality assurance audits to ensure compliance with FDCPA and applicable State and Federal regulatory compliance requirements.
- Placed outbound calls to collect on delinquent accounts, made payment arrangements, and processed payments.
- Maintained excellent client tracking and skip tracing while following FDCPA rules.
- Used dialer to contact customers with delinquent accounts and received calls from them as well.
2013 - 2015
Recovery Specialist, Macy's - New York, NY
- Cleaned out dressing rooms -Returned garments to sales floor in different departments -Folded jeans and sweaters -Worked as part of Inventory Team
- Assisted in putting inventory on the sales floor Up keeping marketing displays
- Monitored sales floor for inventory control purposes.
- Provided timely communication of issues found.
- Recover finances from prescription drug companies, ongoing communication tasks
2011 - 2013
Collections Coordinator, Citi - New York, NY
- Called customers to notify them of delinquent accounts.
- Managed delinquent accounts for $1.5 billion commercial lending portfolio.
- Administered third-party vendor invoices (NASDAQ, AMEX, NYSE).
- Handled incoming calls for 30 - 120 days delinquent accounts in Private Label Oil portfolio.

Skills

Collection Department
Proper Reimbursement
Communication
Portfolio
Customer Disputes
Delinquent Accounts
Account Management
Special Projects
Collection Calls
High Volume

Education

High School Diploma, (2006 - 2006)
,

Collection analyst resume

Eugene Russell

(920) 555-8135 | erussell@example.com

Saint Louis, MO | 88583 N. Park Ln. - 17715

Work experience

2015 - Present
Collection Analyst, Kelly Services - Saint Louis, MO
- Interfaced with internal departments to problem solve and better define customer account issues to ensure optimal account management.
- Managed customer accounts, targeted growth areas through cold calling.
- Created business strategies for key accounts.
- Managed portfolio totaling approximately $75 million.
- Resolved customer accountdiscrepancies; posted payments to customer accounts.
2009 - 2015
Cash Application Specialist, Kelly Services - Saint Louis, MO
- Provide communication to management for accounting operational process improvements.
- Work in a team environment for J P Morgan/Chase Bank processing mail and depositing payments into customer accounts.
- Locate and notify customers of delinquent accounts by e-mail or telephone.
- Posted accounts receivable payments from Lockbox, credit card, ACH and wire to customer accounts using PeopleSoft.
- Demonstrate knowledge of HQDA and installation-level governing directives and personnel policies and procedures.
2008 - 2009
Account Receivable Associate, Kelly Services - Saint Louis, MO
- Managed portfolio totaling approximately $75 million.
- Provide communication to management for accounting operational process improvements.
- Initiated customer refunds, Charge-Backs to Sales, and resolve misapplied customer payments., and processed accounts for final collections.
- Assisted Credit & Collections with research on customer accounts.

Skills

Collection Strategies
Insurance Companies
Bankruptcy
Customer Payments
Lockbox
Collection Issues
Credit Lines
Collection Calls
Customer Problems
Portfolio

Education

Associate's Degree, Accounting (2001 - 2003)
DePaul University
Chicago,

How to write a collection analyst resume

Craft a resume summary statement

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the collection analyst role.

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in collection analyst-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the collection analyst position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

Upload a resume

(File formats: .pdf, .doc, .docx)

List the right project manager skills

Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:

You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
Include as many relevant hard skills and soft skills as possible from the listing.
Use the most up to date and accurate terms. Don't forget to be specific.

These five steps should give you a strong elevator pitch and land you some collection analyst interviews.

Here are example skills to include in your “Area of Expertise” on a collection analyst resume:

Customer Service
Portfolio
Patients
Customer Accounts
Delinquent Accounts
Reconciliations
Financial Statements
Past Due Accounts
Collection Process
Collection Issues

Collection Calls
Payment Arrangements
Past Due Balances
Collection Efforts
Shared Services
Billing Issues
Outbound Calls
Credit Card Payments
Customer Inquiries
Account Balances

Accounts Receivables
Past Due Invoices
Process Improvement
Cash Application
DSO
Billing Errors
Customer Disputes
Credit Memos
Medicaid
Inbound Calls

Zippia’s AI can customize your resume for you.

Upload a resume

(File formats: .pdf, .doc, .docx)

How to structure your work experience

Your work experience should be structured:

With your most recent roles first, followed by earlier roles in reverse chronological order.
Job title, along with company name and location on the left.
Put the corresponding dates of employment on the left side.
Keep only relevant jobs on your work experience.

How to write collection analyst experience bullet points

Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.

Use the XYZ formula for your work experience bullet points. Here's how it works:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

This creates bullet points that read Achieved X, measured by Y, by doing Z.

Here are examples from great collection analyst resumes:

Work history example #1

Medical Billing Clerk

Kelly Services

Entered/Updated insurance information into IDX medical billing system as needed.
Used Meditech software for appointment and scheduling.
Researched healthcare providers to verify enrollment and certification, and assisted payers with billing and/or payment issues.
Learned ICD-9 codes and medical billing to insure prompt and accurate processing of claims.
Billed insurance companies* Billed patient* Worked toward a team goal* worked insurance eob's

Work history example #2

Account Receivable Associate

Windham Professionals

Managed a portfolio of 4K accounts for North America regional Geographic and Civil accounts with $2M value.
Collected on local and global past due accounts of lease, rental and sale of copiers, fax machines and accessories.
Updated A/P database and distribute checks.
Managed and troubleshoot network environments in the Windows operating system.
Submitted claims to the other insurance companies to recover any money paid by Kansas Medicaid.

Work history example #3

Collection Analyst

Citi

Utilized collections systems Avaya, Davox, Lexus Nexis, Accurint and Western Union Speedpay.
Coordinated incoming / outgoing communications between technicians, clients, and routing center.
Contributed to various projects including the KYC enhancement project, Pre-Paid assistance project, and the Back Testing Case Project.
Performed KYC by verifying identity of customers and conducting due diligence investigations.
Trained new employees on collections systems, FDCPA compliance, and state regulations.

Work history example #4

Credit Representative

Texas A&M University-Corpus Christi

Responded to customer emails and corporate escalations.
Maintained 3rd Party DSO at or below budget figures while minimizing bad debts loss.
Utilized CARE Database and Internet based applications and web pages to assist callers with various inquiries.
Required to maintain cash collection per DSO (days sales outstanding) to meet corporate requirements.
Utilized CRM strategies to increase customer satisfaction, providing excellent service to assigned accounts.

Zippia’s AI can customize your resume for you.

Upload a resume

(File formats: .pdf, .doc, .docx)

Add an education section to your resume

Employers are looking for a few things when looking at the Education section of your resume:

The highest degree you have achieved.
TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
TField of study
TAny honors, relevant coursework, achievements, or pertinent activities

Here are some examples of good education entries from collection analyst resumes:

High School Diploma

2012 - 2012

Bachelor's Degree in accounting

Baruch College of the City University of New York, New York, NY

2004 - 2007

Highlight your collection analyst certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

To list, use the full name of the certification and the organization that issued it, along with the date of achievement.

If you have any of these certifications, be sure to include them on your collection analyst resume:

Certified Management Accountant (CMA)
International Accredited Business Accountant (IABA)

Updated March 26, 2025

Browse office and administrative jobs