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Collection analyst skills for your resume and career

Updated January 8, 2025
4 min read
Collection analyst example skills
Below we've compiled a list of the most critical collection analyst skills. We ranked the top skills for collection analysts based on the percentage of resumes they appeared on. For example, 15.9% of collection analyst resumes contained customer service as a skill. Continue reading to find out what skills a collection analyst needs to be successful in the workplace.

15 collection analyst skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how collection analysts use customer service:
  • Use effective time management to ensure collections/customer service experience is satisfactory and meet all expectations as given by reporting manager.
  • Provided customer service regarding collection issues, processed and reviewed account adjustments, resolved customer discrepancies and short payments.

2. Portfolio

Here's how collection analysts use portfolio:
  • Escalated issues with internal business partners for quick resolution to ensure customer satisfaction to maintain health of portfolio against assigned metrics.
  • Monitored and interfaced with outsourced collection agency, assigned portfolio of accounts and ensured recovered payments were received and processed.

3. Patients

Here's how collection analysts use patients:
  • Prepared & submitted refund requisitions and adjustments; processed reimbursements to patients and insurance companies weekly.
  • Managed to drastically increase revenues by recruiting new patients and reducing delinquent account balances.

4. Customer Accounts

Here's how collection analysts use customer accounts:
  • Researched accounting issues, reviewed customer accounts to ensure accuracy and negotiated/implemented repayment plans to minimize uncollected revenue.
  • Reviewed credit standing and payment trend analysis for determination of suspension or reactivation of customer accounts.

5. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how collection analysts use delinquent accounts:
  • Followed established processes required to initiate legal proceedings, employ private collection agencies, or collect special arrangements for delinquent accounts.
  • Researched and analyzed delinquent accounts for appropriate legal action informed and recommended to supervisor a course of action for collection.

6. Reconciliations

Here's how collection analysts use reconciliations:
  • Prepare various account reconciliations and research to obtain supporting documentation for appropriate action required to reconcile account balance with customers.
  • Provided timely resolution of client billing disputes and account reconciliations.

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7. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how collection analysts use financial statements:
  • Analyzed customer financial statements pertaining to a credit line application and provide financial guidance for order management support.
  • Position requires analysis and interpretation of complex financial statements.

8. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how collection analysts use past due accounts:
  • Develop customer payment guidelines for sales organization and ensure effective communication about past due accounts and payment agreements.
  • Administered past due accounts and facilitated required decisions for hospital collections.

9. Collection Process

Here's how collection analysts use collection process:
  • Provide recommendation and coordinate with other departments to recommend enhancements to collection processes.
  • Initiate collection process by requesting patient deductibles and co-payments.

10. Collection Issues

Here's how collection analysts use collection issues:
  • Give feedback, coaching and advice to other employees within the department on collection issues and improvement needs.
  • Communicate with internal team Sales, Accounts Receivable and Operations staff regarding specific situations and/or general collection issues.

11. Collection Calls

Collection calls involve reaching out to clients with unpaid balances to collect payments and verify transactions.

Here's how collection analysts use collection calls:
  • Placed approximated sixty collection calls and mailed/faxed around seventy five collection letters on a daily basis.
  • Utilized preliminary collection calls to determine if any unresolved non-payment issues before payment was due.

12. Payment Arrangements

Here's how collection analysts use payment arrangements:
  • Reviewed credit history of cardholders to approve or deny charge privileges Set up payment arrangements and provide customer satisfaction
  • Contacted business clients to determine the cause of delinquency discusses possible solutions and negotiated payment arrangements.

13. Past Due Balances

Here's how collection analysts use past due balances:
  • Assisted teammates with escalated issues, utilizing solid negotiation skills to obtain payment for past due balances.
  • Identified and collected open past due balances and applied fundamental accounting theories and concepts to support collections.

14. Collection Efforts

In general, collection efforts referr to the process of collecting specific objects. The object can be tangible such as clothes, money, any physical product, or intangible such as data and information. However, the term is mostly used to indicate the collection of money or funds.

Here's how collection analysts use collection efforts:
  • Reviewed accounts, decided cancellation status and recorded information regarding financial status of client and status of collection efforts.
  • Tracked and documented loan collection efforts/activities recording information received and documented conversations.

15. Shared Services

Here's how collection analysts use shared services:
  • Played an integral role as part of the Corporate Shared Services Cash Management and Collection Team.
  • Experienced in a Shared Services/Internal Services delivery role.
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List of collection analyst skills to add to your resume

Collection analyst skills

The most important skills for a collection analyst resume and required skills for a collection analyst to have include:

  • Customer Service
  • Portfolio
  • Patients
  • Customer Accounts
  • Delinquent Accounts
  • Reconciliations
  • Financial Statements
  • Past Due Accounts
  • Collection Process
  • Collection Issues
  • Collection Calls
  • Payment Arrangements
  • Past Due Balances
  • Collection Efforts
  • Shared Services
  • Billing Issues
  • Outbound Calls
  • Credit Card Payments
  • Customer Inquiries
  • Account Balances
  • Accounts Receivables
  • Past Due Invoices
  • Process Improvement
  • Cash Application
  • DSO
  • Billing Errors
  • Customer Disputes
  • Credit Memos
  • Medicaid
  • Inbound Calls
  • ACH
  • Customer Issues
  • Account Adjustments
  • Credit Limits
  • FDCPA
  • Collection Agencies
  • Overdue Accounts
  • Problem Accounts
  • Payment Issues
  • Billing Disputes
  • EDI
  • Patient Accounts
  • Payment Terms
  • Collection Strategies
  • Payment Options
  • SIGINT
  • Credit Reports
  • Collection Reports
  • Payment History

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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