How To Become A Collection Supervisor: What It Is and Career Path

What is a collection supervisor and how to become one

Updated January 8, 2025

4 min read

The collection supervisor is in charge of the operations of an organization's credit and collection department. You are to ensure payments are secured, and customer satisfaction is met. You are to evaluate staff performances and also participate in hiring and training new employees.

Besides reviewing credit applications, you are to assist with the annual budget and payroll expenses to stay guided with the company budget. You will also research and analyze the market and improve collection strategies. The collection supervisor also reaches out to defaulting clients to gather payments. As a collection supervisor, you are to document processes accurately and ensure that activities are done in compliance with policies governing collection. You will also review credits and establish timely collection procedures for employees.

To work as a collection supervisor, you are required to possess at least a high school diploma or bachelor's degree. You are to possess analytical skills, communication skills, teamwork ability, and be detailed oriented. The average base salary of a collection supervisor is $55,984 per year.

ScoreCollection SupervisorUS Average

Salary

5.1

Avg. Salary $64,766

Avg. Salary $59,228

Stability level

8.0

Growth rate -8%

Growth rate 0.3%

Diversity

4.2

Race

American Indian and Alaska Native 0.64%

Asian 5.22%

Black or African American 10.12%

Hispanic or Latino 18.57%

Unknown 4.72%

White 60.73%

Gender

female 55.43%

male 44.57%

Age - 48

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 48

Stress level

8.0

Stress level is high

7.1 - high

Complexity level

8.7

Complexity level is advanced

7 - challenging

Work life balance

6.2

Work life balance is fair

6.4 - fair

Key steps to become a collection supervisor

Explore collection supervisor education requirements

Most common collection supervisor degrees

Bachelor's

48.1 %

Associate

23.7 %

High School Diploma

15.0 %

Start to develop specific collection supervisor skills

Skills	Percentages
Customer Service	21.87%
FDCPA	4.89%
Delinquent Accounts	4.41%
Credit Card	4.03%
Direct Reports	3.35%

Complete relevant collection supervisor training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New collection supervisors learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a collection supervisor based on U.S. Bureau of Labor Statistics data and data from real collection supervisor resumes.

Research collection supervisor duties and responsibilities

Manage receivables, calculate DSO, cash projections, and presentations to upper level management.
Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
Verify insurance coverage including Medicaid, Medicare, HMO and indemnity insurance.
Demonstrate effective negotiation urgency and problem resolution skills to resolve delinquent accounts by following state and federal guidelines.

Prepare your collection supervisor resume

When your background is strong enough, you can start writing your collection supervisor resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a collection supervisor resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable collection supervisor resume templates

Build a professional collection supervisor resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your collection supervisor resume.