FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
APPLY NOW
Apply Now
×
FIND
PERSONALIZED JOBS

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Your search has been saved!

Become A Collection Supervisor

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Collection Supervisor

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $51,000

    Average Salary

What Does A Collection Supervisor Do At Fiserv

* Minimum of 75% associate engagement on annual survey Enhance productivity and streamline processing to achieve at least 10% improvement year over year.
* Take ownership of new and existing client scope of services and deliver a level of service quality that exceeds our clients expectations as measured by achieving an 85% on client survey.
* Hire and retain top talent (as measured by the Fiserv hiring scorecard) to achieve less than 15% voluntary attrition rate.
* Develop and manage talent and have a production ready successor.
* Manage day to day operations of staff.
* Demonstrate leadership and self-sufficiency by leading client or internal projects from inception to completion with little or no supervision.
* Lean Six Sigma Yellow Belt certified or is willing to achieve certification within 15 months of hire.
* Ability to create and follow policy and procedures 100% of the time.
* Respond to client inquiries within 24 hours.
* Manage staff and day-to-day operation.
* Manage all collection activity to ensure compliance with all regulations for both US and Canada.
* Performs other duties as required
* The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities

What Does A Collection Supervisor Do At Wells Fargo

* Daily coaching and monitoring of team stats.
* View reports daily and make decisions on development and training for the team.
* Coach team lead and making sure the team leads is adhering to ARL, coaching and call monitoring schedules.
* Will have a higher level of decision making and be responsible for team performance.
* Plans, directs, supervises and evaluates work flow.
* Coordinates work activities to achieve the volume expected to meet operational requirements.
* Recommends operational improvements.
* Responsible for day-to-day application of policies and procedures.
* Monitors performance of staff members according to established standards and conducts performance evaluations.
* Trains and coaches staff.
* May make hiring decisions.
* Typically a first-line supervisor

What Does A Collection Supervisor Do At Carrington Mortgage Services

* Supervises the entire operation of a unit within the Loan Servicing Department and ensures that corporate standards are consistently applied throughout unit.
* Prepares and reviews the unit’s daily productivity report.
* Assists in answering escalated borrower inquiries and answers complex/general questions from Loan Servicing Specialists.
* Develops relationships and partners with internal departments to identify ways to maximize efficiencies and effectiveness across the departments.
* Manages incoming email and other correspondence.
* Maintains consistent attendance to ensure fulfillment of essential duties and responsibilities.
* Performs other duties and special projects as assigned

What Does A Collection Supervisor Do At Hankey Group

* Supervise, coach, counsel, participate in hiring and firing staff.
* Monitor collection calls for accuracy, FDCPA compliance, and successful collection call.
* Apply and enforce company and department policies in conjunction with dept manger.
* Produce collection/ production for Supervisor/ Management Review Successfully train subordinates.
* Responsible for the professional advancement and improvement.
* Handle escalated customer/ subordinate complaints Monitor and service 90 day/FPD buckets as needed.
* Directly assist dept manager in defusing any complaint or customer/debtor concerns Miscellaneous duties as assigned Extensive FDCPA knowledge and application of its rules and regulations Supervisory/ Team lead experience Proven track record in collection performance.
* Ability to motivate staff to work as a team Ability to simultaneously talk and type Must be a Great at Multi-tasking and work well under pressure ESSENTIAL KNOWLEDGE

What Does A Collection Supervisor Do At Jc Ehrlich

* Monitor individual and team achievement of collection goals to ensure meeting objectives.
* Provide oversight and direction to Credit Control Staff to ensure customer collections are timely and effectively managed.
* Establish and enforce company credit policies.
* Publish internal monthly reports summarizing results to operational management in a timely manner and in a useful format to aid in understanding of status of A/R.
* Monitor receivables and collections activity.
* Review delinquent accounts and take timely and appropriate action to reduce collection risk and maximize total collections.
* Evaluate high risk accounts to implement recommendations for resolution.
* Identify problem accounts and provide updates of collection status to management.
* Identify accounts requiring collection agency or legal action and coordinate collections with third party contractors.
* Interact with customers to obtain additional credit information, establish appropriate credit terms and negotiate payment arrangements with delinquent customers

Show More

Show Less

Do you work as a Collection Supervisor?

Send To A Friend

Collection Supervisor Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Collection Supervisor Career Paths

Do you work as a Collection Supervisor?

Collection Supervisor Demographics

Gender

Female

55.8%

Male

42.4%

Unknown

1.8%
Ethnicity

White

60.6%

Hispanic or Latino

18.3%

Black or African American

11.6%

Asian

6.2%

Unknown

3.3%
Show More
Foreign Languages Spoken

Spanish

75.6%

French

6.1%

Portuguese

3.1%

Carrier

2.3%

German

1.5%

Arabic

1.5%

Italian

1.5%

Sami

0.8%

Hindi

0.8%

Zulu

0.8%

Filipino

0.8%

Mandarin

0.8%

Armenian

0.8%

Tagalog

0.8%

Russian

0.8%

Urdu

0.8%

Chinese

0.8%

Hawaiian

0.8%
Show More

Collection Supervisor Education

Schools

University of Phoenix

31.2%

Kaplan University

5.5%

Arizona State University

5.1%

Grand Canyon University

5.1%

Ashford University

4.8%

Southern New Hampshire University

4.5%

Strayer University

4.1%

Liberty University

3.8%

Miami Dade College

3.4%

Broward College

3.4%

University of Memphis

3.4%

University of Missouri - Saint Louis

3.1%

University of Pittsburgh -

3.1%

Indiana Wesleyan University

3.1%

University of South Florida

2.7%

Wayne State University

2.7%

Florida State College at Jacksonville

2.7%

Boise State University

2.7%

American InterContinental University

2.7%

Cerritos College

2.7%
Show More
Majors

Business

41.4%

Accounting

8.5%

Criminal Justice

5.7%

Management

4.9%

Finance

4.8%

Psychology

4.0%

Health Care Administration

3.9%

Communication

3.1%

Marketing

2.9%

General Studies

2.7%

Education

2.4%

Human Resources Management

2.3%

Medical Assisting Services

2.1%

Legal Support Services

2.0%

Liberal Arts

1.7%

Economics

1.7%

Computer Science

1.5%

Nursing

1.5%

English

1.5%

Political Science

1.4%
Show More
Degrees

Bachelors

35.4%

Other

32.0%

Associate

14.9%

Masters

10.3%

Certificate

4.6%

Diploma

1.7%

Doctorate

0.8%

License

0.3%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

How Would You Rate The Salary Of a Collection Supervisor?

Have you worked as a Collection Supervisor? Help other job seekers by rating your experience as a Collection Supervisor.

Top Skills for A Collection Supervisor

  1. Collection Staff
  2. Collection Procedures
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Conducted annual performance reviews for collection staff and provided feedback and disciplinary action as needed.
  • Conduct and provide full range of administrative and technical assistance on collection procedures to individuals and/or business.
  • Provide comprehensive customer service assistance by handling incoming calls providing customer with vital information needed while updating account information.
  • Located and notified borrowers of delinquent student loan accounts, conferred with borrowers to establish strategies for debt repayment.
  • Monitored phone calls and perform disciplinary actions with employees

How Would You Rate Working As a Collection Supervisor?

Are you working as a Collection Supervisor? Help us rate Collection Supervisor as a Career.

Top Collection Supervisor Employers

Jobs From Top Collection Supervisor Employers

Collection Supervisor Videos

Chill, Don't pay that bill! Inside Scoop from the Legal Core Collection Supervisor

Career Advice on becoming a Rope Access Supervisor by Paul T (Full Version)

A Day In The Life of a Tree Planting Supervisor

Related to your recently viewed content