Collection supervisor vs front line supervisor

Differences between collection supervisor and front line supervisor duties and responsibilities

Collection supervisor example responsibilities.

• Manage receivables, calculate DSO, cash projections, and presentations to upper level management.
• Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
• Verify insurance coverage including Medicaid, Medicare, HMO and indemnity insurance.
• Demonstrate effective negotiation urgency and problem resolution skills to resolve delinquent accounts by following state and federal guidelines.
• Call monitoring template/system utilize daily to ensure agents are using proper collection techniques, maintaining professionalism and following FDCPA guidelines.
• Complete weekly QA's and coaching's for a team of 12+.
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Front line supervisor example responsibilities.

• Assist customers with reservation and hotel procedures, consistently manage PBX and hotel operations and customer relations
• support for technical issues relate to telecommunication, network, and POS systems.
• Streamline effective operations when acting as swing manager, coordinating personnel scheduling and developments with guest reservations and large-scale bookings.
• Avert a multimillion-dollar retrofit exposure through diligent and extensive negotiations with a major key customer and internal technology group.