Collection supervisor vs office supervisor

The differences between collection supervisors and office supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a collection supervisor and an office supervisor. Additionally, a collection supervisor has an average salary of $64,766, which is higher than the $42,965 average annual salary of an office supervisor.

The top three skills for a collection supervisor include customer service, FDCPA and delinquent accounts. The most important skills for an office supervisor are patients, office procedures, and data entry.

Collection supervisor vs office supervisor overview

	Collection Supervisor	Office Supervisor
Yearly salary	$64,766	$42,965
Hourly rate	$31.14	$20.66
Growth rate	-8%	-8%
Number of jobs	21,526	55,683
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 45%
Average age	47	47
Years of experience	6	6

What does a collection supervisor do?

Collection Supervisors are responsible for managing the operations of credit card debt collection. Their duties include overseeing credit applications, supervising the debt collection team, setting team goals, making sure collectors adhere to regulations, laws, and protocols, creating progress spreadsheets, coordinating activities for debt collectors, and assess delinquent accounts. They also organize team workload, write official debt collection letters, authorize repossessions, and supervise difficult collection cases. A Collection Supervisor participates in implementing credit procedures and policies that contribute to smooth operations.

What does an office supervisor do?

An office supervisor is responsible for overseeing the progress of the workflow and workforce in an office or similar setting, ensuring everything is running smoothly. Aside from this, they must also carry out other tasks such as processing paperwork, preparing reports and presentations, managing schedules, responding to inquiries, and handling correspondence. There are also instances when a supervisor must evaluate staff and address any issues. Furthermore, as an office supervisor, it is also their responsibility to implement the policies and guidelines of the company.

Collection supervisor vs office supervisor salary

Collection supervisors and office supervisors have different pay scales, as shown below.

	Collection Supervisor	Office Supervisor
Average salary	$64,766	$42,965
Salary range	Between $45,000 And $92,000	Between $30,000 And $60,000
Highest paying City	Mount Laurel, NJ	Jersey City, NJ
Highest paying state	New York	New Jersey
Best paying company	Intuitive Surgical	Epiq
Best paying industry	Finance	Health Care

Differences between collection supervisor and office supervisor education

There are a few differences between a collection supervisor and an office supervisor in terms of educational background:

	Collection Supervisor	Office Supervisor
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Collection supervisor vs office supervisor demographics

Here are the differences between collection supervisors' and office supervisors' demographics:

	Collection Supervisor	Office Supervisor
Average age	47	47
Gender ratio	Male, 44.6% Female, 55.4%	Male, 25.7% Female, 74.3%
Race ratio	Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6%	Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between collection supervisor and office supervisor duties and responsibilities

Collection supervisor example responsibilities.

Manage receivables, calculate DSO, cash projections, and presentations to upper level management.
Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
Verify insurance coverage including Medicaid, Medicare, HMO and indemnity insurance.
Demonstrate effective negotiation urgency and problem resolution skills to resolve delinquent accounts by following state and federal guidelines.
Call monitoring template/system utilize daily to ensure agents are using proper collection techniques, maintaining professionalism and following FDCPA guidelines.
Complete weekly QA's and coaching's for a team of 12+.

Office supervisor example responsibilities.

Manage A/R, A/P, credentialing, surgery scheduling, and coordinate patient referrals to other physicians.
Create, execute, and maintain all AP and AR procedures
Set up presentations for clients with Microsoft PowerPoint.
Conduct all training in the office using Microsoft PowerPoint.
Process payroll in QuickBooks for up to 60 staff members.
Assist residents and families with billing issues, insurance questions and applying for Medicaid nursing home grants.

Collection supervisor vs office supervisor skills

Common collection supervisor skills

Customer Service, 22%
FDCPA, 5%
Delinquent Accounts, 4%
Credit Card, 4%
Direct Reports, 3%
Medicare, 3%

Common office supervisor skills

Patients, 17%
Office Procedures, 8%
Data Entry, 6%
Office Operations, 5%
Quality Customer Service, 5%
Patient Care, 4%

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Office and Administrative Industry
Collection Supervisor
Collection Supervisor vs Office Supervisor

Updated January 8, 2025

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