Collection supervisor vs service supervisor

The differences between collection supervisors and service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a collection supervisor and a service supervisor. Additionally, a collection supervisor has an average salary of $64,766, which is higher than the $52,539 average annual salary of a service supervisor.

The top three skills for a collection supervisor include customer service, FDCPA and delinquent accounts. The most important skills for a service supervisor are patients, cleanliness, and safety procedures.

Collection supervisor vs service supervisor overview

	Collection Supervisor	Service Supervisor
Yearly salary	$64,766	$52,539
Hourly rate	$31.14	$25.26
Growth rate	-8%	6%
Number of jobs	21,526	77,954
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 53%
Average age	47	47
Years of experience	6	6

What does a collection supervisor do?

Collection Supervisors are responsible for managing the operations of credit card debt collection. Their duties include overseeing credit applications, supervising the debt collection team, setting team goals, making sure collectors adhere to regulations, laws, and protocols, creating progress spreadsheets, coordinating activities for debt collectors, and assess delinquent accounts. They also organize team workload, write official debt collection letters, authorize repossessions, and supervise difficult collection cases. A Collection Supervisor participates in implementing credit procedures and policies that contribute to smooth operations.

What does a service supervisor do?

A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit. Furthermore, they must also handle calls and other forms of correspondence, building rapport while lending a helping hand.

Collection supervisor vs service supervisor salary

Collection supervisors and service supervisors have different pay scales, as shown below.

	Collection Supervisor	Service Supervisor
Average salary	$64,766	$52,539
Salary range	Between $45,000 And $92,000	Between $34,000 And $80,000
Highest paying City	Mount Laurel, NJ	New York, NY
Highest paying state	New York	New York
Best paying company	Intuitive Surgical	Apple
Best paying industry	Finance	-

Differences between collection supervisor and service supervisor education

There are a few differences between a collection supervisor and a service supervisor in terms of educational background:

	Collection Supervisor	Service Supervisor
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Collection supervisor vs service supervisor demographics

Here are the differences between collection supervisors' and service supervisors' demographics:

	Collection Supervisor	Service Supervisor
Average age	47	47
Gender ratio	Male, 44.6% Female, 55.4%	Male, 54.1% Female, 45.9%
Race ratio	Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6%	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between collection supervisor and service supervisor duties and responsibilities

Collection supervisor example responsibilities.

Manage receivables, calculate DSO, cash projections, and presentations to upper level management.
Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
Verify insurance coverage including Medicaid, Medicare, HMO and indemnity insurance.
Demonstrate effective negotiation urgency and problem resolution skills to resolve delinquent accounts by following state and federal guidelines.
Call monitoring template/system utilize daily to ensure agents are using proper collection techniques, maintaining professionalism and following FDCPA guidelines.
Complete weekly QA's and coaching's for a team of 12+.

Service supervisor example responsibilities.

Manage migrations from in-house to third party to SharePoint (SPS/WSS/CMS) architectures.
Monitor integration orders and product allocation, insuring the department's SLA's are achieved.
Manage night and day sort for DHL with routes run by union couriers and independent contract couriers.
Handle print queue issues, manage PC loaner program, and manage the PC refresh for the office.
Manage the rig up, pumping, and rig down of high pressure and high rate frac jobs.
Manage major plastic injection mold tool refurbishment and part bank build program for the top selling A/C recovery unit.

Collection supervisor vs service supervisor skills

Common collection supervisor skills

Customer Service, 22%
FDCPA, 5%
Delinquent Accounts, 4%
Credit Card, 4%
Direct Reports, 3%
Medicare, 3%

Common service supervisor skills

Patients, 11%
Cleanliness, 7%
Safety Procedures, 6%
Patient Care, 5%
Direct Supervision, 5%
Professional Development, 4%

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Collection Supervisor
Collection Supervisor vs Service Supervisor

Updated January 8, 2025

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