Collection supervisor vs staff supervisor

The differences between collection supervisors and staff supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a collection supervisor and a staff supervisor. Additionally, a collection supervisor has an average salary of $64,766, which is higher than the $48,991 average annual salary of a staff supervisor.

The top three skills for a collection supervisor include customer service, FDCPA and delinquent accounts. The most important skills for a staff supervisor are patients, home health, and customer service.

Collection supervisor vs staff supervisor overview

	Collection Supervisor	Staff Supervisor
Yearly salary	$64,766	$48,991
Hourly rate	$31.14	$23.55
Growth rate	-8%	-
Number of jobs	21,526	93,676
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 56%
Average age	47	47
Years of experience	6	6

What does a collection supervisor do?

Collection Supervisors are responsible for managing the operations of credit card debt collection. Their duties include overseeing credit applications, supervising the debt collection team, setting team goals, making sure collectors adhere to regulations, laws, and protocols, creating progress spreadsheets, coordinating activities for debt collectors, and assess delinquent accounts. They also organize team workload, write official debt collection letters, authorize repossessions, and supervise difficult collection cases. A Collection Supervisor participates in implementing credit procedures and policies that contribute to smooth operations.

What does a staff supervisor do?

A staff supervisor is responsible for supervising staff and organizing work procedures. Their main duty is to monitor staff. They maintain staff by recruiting, training, and coaching them. They may also gather budget information. They must have good communication skills and be team-oriented.

Collection supervisor vs staff supervisor salary

Collection supervisors and staff supervisors have different pay scales, as shown below.

	Collection Supervisor	Staff Supervisor
Average salary	$64,766	$48,991
Salary range	Between $45,000 And $92,000	Between $34,000 And $70,000
Highest paying City	Mount Laurel, NJ	-
Highest paying state	New York	-
Best paying company	Intuitive Surgical	-
Best paying industry	Finance	-

Differences between collection supervisor and staff supervisor education

There are a few differences between a collection supervisor and a staff supervisor in terms of educational background:

	Collection Supervisor	Staff Supervisor
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 56%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Collection supervisor vs staff supervisor demographics

Here are the differences between collection supervisors' and staff supervisors' demographics:

	Collection Supervisor	Staff Supervisor
Average age	47	47
Gender ratio	Male, 44.6% Female, 55.4%	Male, 46.7% Female, 53.3%
Race ratio	Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6%	Black or African American, 9.8% Unknown, 4.9% Hispanic or Latino, 17.7% Asian, 6.1% White, 60.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between collection supervisor and staff supervisor duties and responsibilities

Collection supervisor example responsibilities.

Manage receivables, calculate DSO, cash projections, and presentations to upper level management.
Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
Verify insurance coverage including Medicaid, Medicare, HMO and indemnity insurance.
Demonstrate effective negotiation urgency and problem resolution skills to resolve delinquent accounts by following state and federal guidelines.
Call monitoring template/system utilize daily to ensure agents are using proper collection techniques, maintaining professionalism and following FDCPA guidelines.
Complete weekly QA's and coaching's for a team of 12+.

Staff supervisor example responsibilities.

Provide administrative support to include managing and maintaining payroll for office staff member and personnel.
Demonstrate leadership and expertise managing schedules for staff and delegating projects as assigned ensuring smooth organization for attorneys.
Move up to overnight supervisor quickly.was able to implement new ideas to management to ensure customer satisfaction.
Certify instructor for employee CPR a certification.
Use POS system to settle customer payments.
Supervise the shift and run the floor scrubber.

Collection supervisor vs staff supervisor skills

Common collection supervisor skills

Customer Service, 22%
FDCPA, 5%
Delinquent Accounts, 4%
Credit Card, 4%
Direct Reports, 3%
Medicare, 3%

Common staff supervisor skills

Patients, 18%
Home Health, 13%
Customer Service, 12%
Rehabilitation, 8%
Safety Procedures, 8%
Direct Supervision, 8%

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Collection Supervisor
Collection Supervisor vs Staff Supervisor

Updated January 8, 2025

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