How to hire a collection supervisor

How to hire a collection supervisor, step by step

Here's a step-by-step collection supervisor hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a collection supervisor job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new collection supervisor
• Step 8: Go through the hiring process checklist

What does a collection supervisor do?

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1. Identify your hiring needs

   Before you post your collection supervisor job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a collection supervisor for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a collection supervisor to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a collection supervisor that fits the bill.

   Here's a comparison of collection supervisor salaries for various roles:

   Type of Collection Supervisor	Description	Hourly rate
   Collection Supervisor		$21-44
   Credit And Collection Manager	A credit and collection manager is responsible for evaluating credit services and supervising the credit and collection team in reaching out to clients with outstanding debts and credit applications. Credit and collection managers oversee the cash flow systems and identify opportunities to minimize excessive loss and resolve credit disputes... Show more	$22-52
   Office Supervisor	An office supervisor is responsible for overseeing the progress of the workflow and workforce in an office or similar setting, ensuring everything is running smoothly. Aside from this, they must also carry out other tasks such as processing paperwork, preparing reports and presentations, managing schedules, responding to inquiries, and handling correspondence... Show more	$14-28

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • FDCPA
   • Delinquent Accounts
   • Credit Card
   • Direct Reports
   • Medicare
   • Collection Procedures
   • Collection Efforts
   • Federal Laws
   • Medicaid
   • Past Due Accounts
   • Payment Arrangements
   • Debt Repayment
   • Performance Management

   Check all skills

   Responsibilities:

   • Manage receivables, calculate DSO, cash projections, and presentations to upper level management.
   • Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
   • Verify insurance coverage including Medicaid, Medicare, HMO and indemnity insurance.
   • Demonstrate effective negotiation urgency and problem resolution skills to resolve delinquent accounts by following state and federal guidelines.
   • Call monitoring template/system utilize daily to ensure agents are using proper collection techniques, maintaining professionalism and following FDCPA guidelines.
   • Complete weekly QA's and coaching's for a team of 12+.

   More collection supervisor duties

3. Make a budget

   Including a salary range in the collection supervisor job description is a good way to get more applicants. A collection supervisor salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a collection supervisor in Arizona may be lower than in New York, and an entry-level engineer typically earns less than a senior-level collection supervisor. Additionally, a collection supervisor with lots of experience in the field may command a higher salary as a result.

   Average collection supervisor salary

   $64,766yearly

   $31.14 hourly rate

   ---

   Entry-level collection supervisor salary

   $45,000 yearly salary

   Updated December 18, 2025

   Average collection supervisor salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New Jersey	$77,735	$37
   2	New York	$76,702	$37
   3	Virginia	$73,586	$35
   4	Washington	$73,387	$35
   5	California	$67,060	$32
   6	Hawaii	$66,928	$32
   7	Michigan	$66,861	$32
   8	Illinois	$65,772	$32
   9	Oregon	$65,566	$32
   10	Pennsylvania	$64,750	$31
   11	Indiana	$63,575	$31
   12	Colorado	$60,430	$29
   13	Texas	$60,312	$29
   14	Florida	$59,250	$28
   15	Maryland	$58,975	$28
   16	Missouri	$57,857	$28
   17	Utah	$57,211	$28
   18	Louisiana	$56,326	$27
   19	Oklahoma	$56,092	$27
   20	South Carolina	$52,182	$25

   Average collection supervisor salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Intuitive Surgical	$110,557	$53.15
   2	J.P. Morgan	$86,822	$41.74
   3	City of Detroit	$84,300	$40.53
   4	JPMorgan Chase & Co.	$80,949	$38.92	5
   5	Philips	$77,788	$37.40
   6	Great American Insurance	$76,604	$36.83	1
   7	Fiserv	$76,468	$36.76	5
   8	Omnicom Media Group	$71,466	$34.36
   9	Akin Gump Strauss Hauer & Feld	$69,629	$33.48
   10	Mechanics Savings Bank	$69,277	$33.31	2
   11	Bath & Body Works	$67,144	$32.28
   12	Community Health Systems	$66,764	$32.10	10
   13	Aquarion Water	$66,620	$32.03
   14	King County	$65,711	$31.59
   15	Canon	$65,359	$31.42	8
   16	Choice Hotels	$64,573	$31.04	1
   17	Nefcu	$63,695	$30.62
   18	BenefitMall	$62,585	$30.09
   19	Catholic Health East	$61,849	$29.74	1
   20	Fresenius Medical Care North America Holdings Limited Partnership	$61,524	$29.58

4. Writing a collection supervisor job description

   A collection supervisor job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a collection supervisor job description:

   Collection supervisor job description example

   Lansing Building Products has supplied professional contractors with high-quality building products since its founding in 1955. Led by third generation President & CEO Hunter Lansing, we remain true to the family values and mission of Respect, Service and Excellence in everything we do. With the 2020 acquisition of Harvey Building Products' distribution business, the company brings under one roof 1,600 associates, serving customers in 100+ branches across 35 states. As we look to the future, Lansing is focused on taking the industry by storm through a best-in-class experience for our associates and our customers.
   
   The Collections Supervisor is a critical role focused on risk mitigation and collections. The role will focus on assisting Collectors with the day-to-day workload, making sure accounts with past due balances are being addressed accordingly, assisting in the resolution of escalated collections issues, supporting branch locations with resolving daily issues, managing a small accounts receivable portfolio, and responding to requests from Collection Agencies.
   
   ResponsibilitiesProvide support and mentoring to the Collectors in their daily functions of the Credit Department (i.e., review progress on accounts with past due balances reviewing open COD's, ongoing training) Partner with the Collectors to ensure that credit risk on over limit exposure is effectively and proactively being managed on an ongoing basis.Maintain positive relationships with high volume and sensitive customers by partnering with the sales team and managing the overall risk Drive customer engagement with the Team by encouraging strong relationships and a quick response to field inquiries, resolving roadblocks as well as collection issues Manage a small accounts receivable portfolio Drive associate development efforts through training, feedback, and opportunities for growth Other responsibilities as needed
   
   QualificationsProven leadership and associate development skills Strong relationship building skills Customer-driven focus Strong critical thinking and problem-solving skills Ability to manage multiple tasks and interruptions and meet deadlines Ability to work with a strong attention to detail
   
   Education and ExperienceBachelor's degree in an accounting/finance major Demonstrated history of supervising and associate development2 years' experience with associate development Demonstrated problem solving skills, continuous improvement mindset Strong verbal and written communication skills Knowledge of accounting concepts/general ledger reconciliation
   
   Work HoursFull-time, exempt position Monday-Friday 8am-5pm, plus additional hours as needed to meet business needs May be on call to support collectors managing the West Coast regions
   
   BenefitsMedical, Dental, and Vision CoverageCompany paid life insurance and disability Industry leading 401k Paid holidays Paid vacation time Company paid parental leave Health and Wellness program
   Thank you for your interest in our company. Lansing Building Products is proud to be an equal opportunity workplace committed to building a diverse team of qualified individuals. Unfortunately, we are not able to follow-up with every applicant. We run an in-depth process for candidates with whom we identify a potential fit. Please continue to monitor your email for updates on the position.

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5. Post your job

   There are various strategies that you can use to find the right collection supervisor for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your collection supervisor job on Zippia to find and recruit collection supervisor candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit collection supervisors, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new collection supervisor

   Once you have selected a candidate for the collection supervisor position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new collection supervisor first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a collection supervisor?