Collection supervisor job description
Updated March 14, 2024
11 min read
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Example collection supervisor requirements on a job description
Collection supervisor requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in collection supervisor job postings.
Sample collection supervisor requirements
- Bachelor's degree in finance, accounting, or related field
- Minimum 3 years of experience in collections
- Detailed knowledge of collection policies and procedures
- Strong negotiation and problem-solving skills
- Proficiency with Microsoft Office Suite
Sample required collection supervisor soft skills
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks at once
- Strong organizational and time-management skills
- Ability to work in a fast-paced environment
Collection supervisor job description example 1
Lansing Building Products collection supervisor job description
Lansing Building Products has supplied professional contractors with high-quality building products since its founding in 1955. Led by third generation President & CEO Hunter Lansing, we remain true to the family values and mission of Respect, Service and Excellence in everything we do. With the 2020 acquisition of Harvey Building Products' distribution business, the company brings under one roof 1,600 associates, serving customers in 100+ branches across 35 states. As we look to the future, Lansing is focused on taking the industry by storm through a best-in-class experience for our associates and our customers.
The Collections Supervisor is a critical role focused on risk mitigation and collections. The role will focus on assisting Collectors with the day-to-day workload, making sure accounts with past due balances are being addressed accordingly, assisting in the resolution of escalated collections issues, supporting branch locations with resolving daily issues, managing a small accounts receivable portfolio, and responding to requests from Collection Agencies.
ResponsibilitiesProvide support and mentoring to the Collectors in their daily functions of the Credit Department (i.e., review progress on accounts with past due balances reviewing open COD's, ongoing training) Partner with the Collectors to ensure that credit risk on over limit exposure is effectively and proactively being managed on an ongoing basis.Maintain positive relationships with high volume and sensitive customers by partnering with the sales team and managing the overall risk Drive customer engagement with the Team by encouraging strong relationships and a quick response to field inquiries, resolving roadblocks as well as collection issues Manage a small accounts receivable portfolio Drive associate development efforts through training, feedback, and opportunities for growth Other responsibilities as needed
QualificationsProven leadership and associate development skills Strong relationship building skills Customer-driven focus Strong critical thinking and problem-solving skills Ability to manage multiple tasks and interruptions and meet deadlines Ability to work with a strong attention to detail
Education and ExperienceBachelor's degree in an accounting/finance major Demonstrated history of supervising and associate development2 years' experience with associate development Demonstrated problem solving skills, continuous improvement mindset Strong verbal and written communication skills Knowledge of accounting concepts/general ledger reconciliation
Work HoursFull-time, exempt position Monday-Friday 8am-5pm, plus additional hours as needed to meet business needs May be on call to support collectors managing the West Coast regions
BenefitsMedical, Dental, and Vision CoverageCompany paid life insurance and disability Industry leading 401k Paid holidays Paid vacation time Company paid parental leave Health and Wellness program
Thank you for your interest in our company. Lansing Building Products is proud to be an equal opportunity workplace committed to building a diverse team of qualified individuals. Unfortunately, we are not able to follow-up with every applicant. We run an in-depth process for candidates with whom we identify a potential fit. Please continue to monitor your email for updates on the position.
The Collections Supervisor is a critical role focused on risk mitigation and collections. The role will focus on assisting Collectors with the day-to-day workload, making sure accounts with past due balances are being addressed accordingly, assisting in the resolution of escalated collections issues, supporting branch locations with resolving daily issues, managing a small accounts receivable portfolio, and responding to requests from Collection Agencies.
ResponsibilitiesProvide support and mentoring to the Collectors in their daily functions of the Credit Department (i.e., review progress on accounts with past due balances reviewing open COD's, ongoing training) Partner with the Collectors to ensure that credit risk on over limit exposure is effectively and proactively being managed on an ongoing basis.Maintain positive relationships with high volume and sensitive customers by partnering with the sales team and managing the overall risk Drive customer engagement with the Team by encouraging strong relationships and a quick response to field inquiries, resolving roadblocks as well as collection issues Manage a small accounts receivable portfolio Drive associate development efforts through training, feedback, and opportunities for growth Other responsibilities as needed
QualificationsProven leadership and associate development skills Strong relationship building skills Customer-driven focus Strong critical thinking and problem-solving skills Ability to manage multiple tasks and interruptions and meet deadlines Ability to work with a strong attention to detail
Education and ExperienceBachelor's degree in an accounting/finance major Demonstrated history of supervising and associate development2 years' experience with associate development Demonstrated problem solving skills, continuous improvement mindset Strong verbal and written communication skills Knowledge of accounting concepts/general ledger reconciliation
Work HoursFull-time, exempt position Monday-Friday 8am-5pm, plus additional hours as needed to meet business needs May be on call to support collectors managing the West Coast regions
BenefitsMedical, Dental, and Vision CoverageCompany paid life insurance and disability Industry leading 401k Paid holidays Paid vacation time Company paid parental leave Health and Wellness program
Thank you for your interest in our company. Lansing Building Products is proud to be an equal opportunity workplace committed to building a diverse team of qualified individuals. Unfortunately, we are not able to follow-up with every applicant. We run an in-depth process for candidates with whom we identify a potential fit. Please continue to monitor your email for updates on the position.
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Collection supervisor job description example 2
Ashland collection supervisor job description
Ashland Inc.
Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious?
Are you always solving?
Then we'd like to meet you and bet you'd like to meet us.
Ashland has an exciting opportunity for a Collection Supervisor to join Ashland Credit Union, business at our Ashland, Kentucky. This is a very visible, significant role within the Company and the Credit Union function. This position will report to AVP - Collections/Controls.
The responsibilities of the position include, but are not limited to, the following:
Overseeing Collection Department daily workflows. Working with AVP of Collections to monitor the effectiveness of procedures.Assign, monitor, and supervise the Collections Department to ensure efficient flow of work.Communicate collection procedure requirements to staff and monitor for compliance to procedures to protect the credit union's interests ensuring members are handled courteously.Establish and maintain effective employee relations. Analyze past due accounts, reviewing payment history and documentation to ensure adequate payment arrangements are made. Responsible for ACU Repossessed Vehicle tracking, including scheduling of sales. Collection Supervisor to report all scheduled sales to AVP.Responsible for Bankruptcy Tracking schedule, including filing of proof of claims and follow-up of bankruptcy cases, conferring with the AVP to develop the best course of action.Assist AVP with board package preparation as needed.Report negative share accounts to Chex Systems on a monthly basis. Present accounts to AVP for legal proceedings approval. Keep up to date on rules and regulations to ensure Collections department is following applicable legal requirements.Other duties as requested by the President, EVP, or Manager
In order to be qualified for this role, you must possess the following:
5 years' experience working in a financial services environment with at least 3 years in collections preferred Associates degree in college required Excellent communication and problem research skills Self-motivated with strong attention to detail Proficiency with Microsoft products (Word, Excel, etc.) Ability to work Monday thru Friday 8am to 5pm EST
In more than 100 countries, the people of Ashland LLC. (NYSE: ASH) provide the specialty chemicals, technologies and insights to help customers create new and improved products for today and sustainable solutions for tomorrow. Our chemistry is at work every day in a wide variety of markets and applications, including architectural coatings, automotive, construction, energy, personal care and pharmaceutical. Visit www.ashland.com to see the innovations we offer. At Ashland our vision is to be a leading, global specialty chemicals company whose inspired and engaged employees add value to all we touch. In fact our people, employees, customers and vendors define who we are. They are the driving force behind everything we do. Not only do we value our customers but we value our employees, and we work to offer them a dynamic and challenging environment. We hold ourselves to high standards at Ashland, and we value integrity and honesty. Ashland has a history of attracting the best people and keeping them. The reasons are simple: industry competitive salary and benefits, pay-for-performance incentive plans and a diverse work environment where employees feel challenged and valued. People come to Ashland and stay. As a growing Fortune 500 specialty chemicals company, we offer opportunities for development and advancement throughout our global organization. Our values define who we are and what we care about as a company. If you are looking for a relationship with a company instead of simply a job, this may be a great fit.
Ashland is proud to be an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Gender Identity/Sexual Orientation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. NOTE: We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have a signed recruiting agreement in place to fill a specific position.
Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious?
Are you always solving?
Then we'd like to meet you and bet you'd like to meet us.
Ashland has an exciting opportunity for a Collection Supervisor to join Ashland Credit Union, business at our Ashland, Kentucky. This is a very visible, significant role within the Company and the Credit Union function. This position will report to AVP - Collections/Controls.
The responsibilities of the position include, but are not limited to, the following:
Overseeing Collection Department daily workflows. Working with AVP of Collections to monitor the effectiveness of procedures.Assign, monitor, and supervise the Collections Department to ensure efficient flow of work.Communicate collection procedure requirements to staff and monitor for compliance to procedures to protect the credit union's interests ensuring members are handled courteously.Establish and maintain effective employee relations. Analyze past due accounts, reviewing payment history and documentation to ensure adequate payment arrangements are made. Responsible for ACU Repossessed Vehicle tracking, including scheduling of sales. Collection Supervisor to report all scheduled sales to AVP.Responsible for Bankruptcy Tracking schedule, including filing of proof of claims and follow-up of bankruptcy cases, conferring with the AVP to develop the best course of action.Assist AVP with board package preparation as needed.Report negative share accounts to Chex Systems on a monthly basis. Present accounts to AVP for legal proceedings approval. Keep up to date on rules and regulations to ensure Collections department is following applicable legal requirements.Other duties as requested by the President, EVP, or Manager
In order to be qualified for this role, you must possess the following:
5 years' experience working in a financial services environment with at least 3 years in collections preferred Associates degree in college required Excellent communication and problem research skills Self-motivated with strong attention to detail Proficiency with Microsoft products (Word, Excel, etc.) Ability to work Monday thru Friday 8am to 5pm EST
In more than 100 countries, the people of Ashland LLC. (NYSE: ASH) provide the specialty chemicals, technologies and insights to help customers create new and improved products for today and sustainable solutions for tomorrow. Our chemistry is at work every day in a wide variety of markets and applications, including architectural coatings, automotive, construction, energy, personal care and pharmaceutical. Visit www.ashland.com to see the innovations we offer. At Ashland our vision is to be a leading, global specialty chemicals company whose inspired and engaged employees add value to all we touch. In fact our people, employees, customers and vendors define who we are. They are the driving force behind everything we do. Not only do we value our customers but we value our employees, and we work to offer them a dynamic and challenging environment. We hold ourselves to high standards at Ashland, and we value integrity and honesty. Ashland has a history of attracting the best people and keeping them. The reasons are simple: industry competitive salary and benefits, pay-for-performance incentive plans and a diverse work environment where employees feel challenged and valued. People come to Ashland and stay. As a growing Fortune 500 specialty chemicals company, we offer opportunities for development and advancement throughout our global organization. Our values define who we are and what we care about as a company. If you are looking for a relationship with a company instead of simply a job, this may be a great fit.
Ashland is proud to be an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Gender Identity/Sexual Orientation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. NOTE: We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have a signed recruiting agreement in place to fill a specific position.
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Collection supervisor job description example 3
Comcast collection supervisor job description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Applicant must reside within the Northeast Division footprint states (NC, VA, WV, MD, DE, NJ, PA, NY, OH, CT, RI, MA, VT, NH, ME)
Responsible for supervising the daily activities of a designated team to ensure superior credit, collection, fraud, or vendor operations management and a smooth efficient workflow. Responds to internal and external customer inquiries. Supports the development of collection Representatives and manages individual and team productivity and performance. Coordinates and supervises the daily activities of business support, technical or production staff. Sets priorities for the team. Assigns tasks and checks work at regular intervals. Customarily and regularly directs the work of at least two or more other full-time employees or their equivalent.
Job Description
Core Responsibilities
Supervises a team of representatives, establishing performance goals, providing focus and performance reviews, and supporting team and individual employee development. Analyzes and actively manages quantitative and qualitative performance metrics.Communicates information to manager and staff in order to promote service excellence and individual personal growth. Promotes positive employee relations by fostering a team environment of open communication, approachability and fair and consistent treatment of all employees within a workforce dedicated to diversity and advocacy of the company. Provides daily coaching and feedback to team members by inspiring trust, encouragement, motivation and accountability. Creates coaching plans to maximize performance and supports the team by promoting individual employee development.Acts as change management liaison and change lead in communicating important business initiatives. Communicates messages to team in a positive manner that conveys connection to the business strategy, customers and employees.Supports team members in problem solving and addresses escalated internal and external customer issues in a responsive, timely, and accurate manner to achieve maximum customer satisfaction. Celebrates and reinforces employee successes through recognition and promotion.Facilitates routine huddles with the team focused on improving the employee experience and the customer experience. Develops action plans as appropriate based on employee feedback.Partners with manager to develop effective cross-training programs for personal development and to maximize efficiencies. Hires, trains, and develops staff to ensure best-in-class customer service and operational goals are achieved.Assists in the development and implementation of operational strategy. Establishes and monitors clearly defined key performance indicators for all team personnel.Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relative Work Experience
2-5 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Applicant must reside within the Northeast Division footprint states (NC, VA, WV, MD, DE, NJ, PA, NY, OH, CT, RI, MA, VT, NH, ME)
Responsible for supervising the daily activities of a designated team to ensure superior credit, collection, fraud, or vendor operations management and a smooth efficient workflow. Responds to internal and external customer inquiries. Supports the development of collection Representatives and manages individual and team productivity and performance. Coordinates and supervises the daily activities of business support, technical or production staff. Sets priorities for the team. Assigns tasks and checks work at regular intervals. Customarily and regularly directs the work of at least two or more other full-time employees or their equivalent.
Job Description
Core Responsibilities
Supervises a team of representatives, establishing performance goals, providing focus and performance reviews, and supporting team and individual employee development. Analyzes and actively manages quantitative and qualitative performance metrics.Communicates information to manager and staff in order to promote service excellence and individual personal growth. Promotes positive employee relations by fostering a team environment of open communication, approachability and fair and consistent treatment of all employees within a workforce dedicated to diversity and advocacy of the company. Provides daily coaching and feedback to team members by inspiring trust, encouragement, motivation and accountability. Creates coaching plans to maximize performance and supports the team by promoting individual employee development.Acts as change management liaison and change lead in communicating important business initiatives. Communicates messages to team in a positive manner that conveys connection to the business strategy, customers and employees.Supports team members in problem solving and addresses escalated internal and external customer issues in a responsive, timely, and accurate manner to achieve maximum customer satisfaction. Celebrates and reinforces employee successes through recognition and promotion.Facilitates routine huddles with the team focused on improving the employee experience and the customer experience. Develops action plans as appropriate based on employee feedback.Partners with manager to develop effective cross-training programs for personal development and to maximize efficiencies. Hires, trains, and develops staff to ensure best-in-class customer service and operational goals are achieved.Assists in the development and implementation of operational strategy. Establishes and monitors clearly defined key performance indicators for all team personnel.Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relative Work Experience
2-5 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
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Updated March 14, 2024
Updated March 14, 2024