Collection supervisor resume examples from 2026
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How to write a collection supervisor resume
Craft a resume summary statement
A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the collection supervisor role.
Step 1: Start with your professional title, or the one you aspire to.
Step 2: Detail your years of experience in collection supervisor-related roles and your industry experience.
Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.
Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.
These four steps should give you a strong elevator pitch and land you some collection supervisor interviews.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:
- Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
- Consider all the software and tools you use on a daily basis. When in doubt, list them!
- Make sure you use accurate and up to date terms for all the skills listed.
Here are example skills to include in your “Area of Expertise” on a collection supervisor resume:
- Customer Service
- FDCPA
- Delinquent Accounts
- Credit Card
- Direct Reports
- Medicare
- Collection Procedures
- Collection Efforts
- Federal Laws
- Medicaid
- Past Due Accounts
- Payment Arrangements
- Debt Repayment
- Performance Management
- Outbound Calls
- Collection Process
- Performance Evaluations
- CPT
- Performance Standards
- Customer Accounts
- HIPAA
- Accounts Receivables
- Corrective Action
- Collection Agencies
- Customer Complaints
- Disciplinary Actions
- State Laws
- Call Monitoring
- Collection Calls
- Federal Regulations
Zippia’s AI can customize your resume for you.
How to structure your work experience
Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.
Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the collection supervisor.
How to write collection supervisor experience bullet points
Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.
- Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
- What were your responsibilities or goals?
- How did you accomplish them?
- Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )
Here are examples from great collection supervisor resumes:
Work history example #1
Collection Supervisor
HSBC North America Holdings
- Referred loans for Bankruptcy, Foreclosure and legal pursuit as required.
- Delivered monthly performance reviews with each associate to maximize collection activity and minimize losses.
- Executed tasks in accordance to FDCPA Collections Standard Operating Procedures.
- Possessed complete knowledge of regulations affecting collections activities (FDCPA).
- Experienced with AS400 Systems, Accurint, Experian, Microbilt, Pacer and The work number.
Work history example #2
Administrative Assistant
United Parcel Service
- Arranged meetings by obtaining spaces, dates, and times and typing and distributing the agenda through written and verbal communication.
- Audited OSHA 300/301 records and daily doctor notes followed by a monthly report.
- Entered shipments and invoices into databases.
- Developed interactive Sales Ops Reporting Guide for SharePoint site.
- Traveled to Manhattan and Lawrence to train international staff on shipping methods.Collected and submitted hours for payroll.
Work history example #3
Claims Analyst
American International Group
- Provided timely coverage analysis and communication with insureds based on application of policy information, and facts or allegations.
- Investigated regulatory complaints received from State Insurance Departments and other regulatory bodies for a vast array of business divisions.
- Supported claims adjusters in processing hundreds of personal automobile claims, workers compensation, homeowners and commercial automobile.
- Utilized/applied CPT, ICD-9, and HCPCS coding knowledge.
- Compiled information for accurate claims processing.
Work history example #4
Medical Assistant
Henrich Carter F MD
- Performed lab draws, some lab testing and urinalysis.
- Collected blood primarily by performing venipuncture s and finger sticks while occasional filling in a medical assistant float.
- Performed EKG's, set up and assisted with minor surgical procedures, suture removal and dressing changes.
- Performed clinical and laboratory procedure under Physician including, phlebotomy, Urinalysis, EKG's
- Obtained authorizations for outsourced services Followed all OSHA and Laboratory Procedures and CPR First Aid.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
- The highest degree you have achieved.
- TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
- TField of study
- TAny honors, relevant coursework, achievements, or pertinent activities
Here are some examples of good education entries for resumes:
Master's Degree in business
University of Central Florida, Orlando, FL
2012 - 2013
Highlight your collection supervisor certifications on your resume
If you have any additional certifications, add them to the certification section.
To list, use the full name of the certification and the organization that issued it, along with the date of achievement.
Here are some of the best certifications to have on collection supervisor resumes:
- Certified Management Accountant (CMA)
- International Accredited Business Accountant (IABA)