Top Collection Supervisor Skills

Below we've compiled a list of the most important skills for a Collection Supervisor. We ranked the top skills based on the percentage of Collection Supervisor resumes they appeared on. For example, 11.4% of Collection Supervisor resumes contained Collection Staff as a skill. Let's find out what skills a Collection Supervisor actually needs in order to be successful in the workplace.

The six most common skills found on Collection Supervisor resumes in 2020. Read below to see the full list.

1. Collection Staff

high Demand
Here's how Collection Staff is used in Collection Supervisor jobs:
  • Managed telephone collection staff, maintained calling schedule and responsible for placement of accounts with secondary collection agencies and attorneys.
  • Performed introductory and annual performance evaluations for all collection staff in addition to regular off cycle reviews.
  • Ensured established protocols for billing and collection staff were followed by reviewing and analyzing patient account activity.
  • Conducted annual performance reviews for collection staff and provided feedback and disciplinary action as needed.
  • Developed motivational and mentoring skills in efforts to increase productivity and effectiveness of collection staff.
  • Retrained collection staff and introduced time management skills which increased productivity by twenty percent.
  • Managed and trained approximately 40 members of a medical and utility collection staff.
  • Supervised and trained collection staff on consumer collections/ FDCPA regulations and guidelines.
  • Develop and implement production standards and statistical expectations for collection staff.
  • Communicate the production standards and statistical expectations for collection staff.
  • Directed collection staff of twelve account representatives.
  • Introduced consistent productivity reporting for collection staff.
  • Coordinate continuing education for collection staff.
  • Monitored productivity of collection staff.
  • Provided leadership, support, motivation, and collection knowledge to the collection staff, on direct teams and collection floor.
  • Worked as Sales and Collections rep and supervised collection staff for 100,000+ subscriber system in a highly competitive market.
  • Managed collection staff with regards to building loans, mortgages, land loans, installment and timeshare portfolios nationwide.
  • Assist in supervision and training of Collection Staff for Arizona, New Mexico, Utah and parts of California.
  • Work under the supervision of the Department Director and monitor the daily functions of the billing and collection staff.
  • Hired and trained entire collection staff, developed employee skills on skip tracing and the use of the computer.

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2. Collection Procedures

high Demand
Here's how Collection Procedures is used in Collection Supervisor jobs:
  • Collaborate in the implementation of effective debt collection procedures in accordance with the established guidelines and regulations.
  • Developed, recommended and implemented basic collection procedures and account delinquency time frame guidelines.
  • Developed and implemented new collection procedures, resource allocation, and inventory flow.
  • Trained team members on collection procedures and federal regulations for payment requirements.
  • Participated in analyzing and changing collection procedures and polices.
  • Develop specialized collection procedures, techniques and strategies.
  • Set up and administered collection procedures.
  • Enforce company guidelines and collection procedures.
  • Standardized collection procedures for stores.
  • Designed and documented collection procedures.
  • Assisted the public and employees in solving complaints and explaining department billing and collection procedures.
  • Interact with department heads on an ongoing basis to improve department and organize collection procedures.
  • Managed up to 10-15 debt collectors on collection procedures, polices, and billing collecting.
  • Trained new employees on work policies and collection procedures of the company.
  • Reviewed, coordinated, and managed all billing and collection procedures.
  • Trained new employees on collection procedures and new systems.
  • Set up credit/collection procedures for the American Express portfolio.
  • Created PowerPoint's for varies collection procedures and processes.
  • Achieved forecasted roll rates and evaluate the effectiveness of current collection procedures.
  • Handled all collection procedures in house as well as what was sent to an out side collection agency.

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3. Customer Service

high Demand
Here's how Customer Service is used in Collection Supervisor jobs:
  • Supervised all aspects of collections/customer service department in maintaining a high level of customer service while minimizing account delinquency and repossessions.
  • Processed Performance Development Reviews for agents and ensured company policies and legal compliance regulations were being followed by Customer Service Professionals.
  • Established and maintained relationships with major contracts to ensure accuracy of billing information, timely repayment, and customer service.
  • Prevented unnecessary risks in reputation and customer service by conducting thorough audits of prospective outsourcing vendors offering loan servicing functions.
  • Conducted training sessions covering new employee orientation, on-the-job training, customer service, public relations and professional development.
  • Provide comprehensive customer service assistance by handling incoming calls providing customer with vital information needed while updating account information.
  • Delivered exceptional customer service to facilitate customer satisfaction and retention including in the area of loss prevention.
  • Utilized call monitoring to provide positive feedback to associates and ensure exceptional customer service was being provided.
  • Provide continuous feedback and coaching to improve and maintain high quality customer service and associate effectiveness.
  • Supervised 30 Customer Service and Collection Representatives for delinquent automobile accounts and charged-off accounts.
  • Provided exceptional customer service by setting, exemplifying and maintaining high level service agreements.
  • Coached, mentored and developed customer service representatives toward exceeding collected dollars per hour.
  • Cultivated consumer retention and customer service satisfaction by building an amicable relationship with customers.
  • Supervised Customer Service Department confirming that patient s inquiries were handled promptly and professionally.
  • Trained and managed customer service representatives/ subordinates and achieved significant improvements in their productivity.
  • Provided excellent customer service leadership to customers on sales products and cellular services.
  • Planned and executive exercises and meetings to add a cohesive customer service expectations.
  • Established and maintained a work environment conducive to providing excellent customer service.
  • Monitored customer service calls and developed training programs to improve collection results.
  • Provided outstanding customer service by researching and correcting billing errors where appropriate.

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4. Debt Repayment

high Demand
Here's how Debt Repayment is used in Collection Supervisor jobs:
  • Located and notified borrowers of delinquent student loan accounts, conferred with borrowers to establish strategies for debt repayment.
  • Arrange for debt repayment or establish repayments schedulers, based on customers' financial situations.
  • Contacted delinquent customers by phone to advise them on debt repayment.
  • Advise customers of necessary actions & strategies for debt repayment.
  • Proposed aggressive solutions to debt repayment to clients.
  • Gather and confirm attachable assets, Arranged for debt repayment and/or establish repayment schedules, based on customers' financial situations.

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5. Delinquent Accounts

high Demand
Here's how Delinquent Accounts is used in Collection Supervisor jobs:
  • Researched delinquent accounts initiated collection calls, maintained successful documentation and created financial budget for consumer payment plans and settlements
  • Conducted analysis on delinquent accounts and prepared reports on highest risk accounts including recommendations for resolution.
  • Conducted quality assurance reviews to ensure customers met qualifications for Collection Work Out Programs on delinquent accounts
  • Maintained write-off balance objectives as well as worked with outside collection agencies regarding delinquent accounts.
  • Negotiated with customers on delinquent accounts to secure acceptable payment arrangements minimizing any potential losses.
  • Collect delinquent accounts by locating and contacting customers; establishing repayment terms and schedules settlements.
  • Analyze delinquent accounts and prepared reports on high risk accounts including recommendations for solutions.
  • Use detailed risk management and credit analysis to minimize potential delinquent accounts.
  • Developed and implemented programs for collection of utility payments and delinquent accounts.
  • Provided routine billing inquiries and negotiate payment arrangements to cure delinquent accounts.
  • Utilized authorization to negotiate and offer settlements on third party delinquent accounts.
  • Used excellent communication skills to defuse escalated situations while collecting delinquent accounts.
  • Reviewed delinquent accounts to determine which customers were contacted for immediate collection.
  • Contacted and collected on delinquent accounts and established monthly payment arrangements.
  • Managed the needs/requirements of the delinquent accounts through extensive follow-up procedures.
  • Directed and coordinated activities of workers engaged in collecting delinquent accounts.
  • Reviewed and report final resolution to senior management on delinquent accounts.
  • Reported delinquent accounts to industry agents and assisted in dispute resolution.
  • Developed procedures and systems to identify and contact delinquent accounts.
  • Developed automated reporting processes for delinquent accounts to improve collections.

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6. Collections Department

high Demand
Here's how Collections Department is used in Collection Supervisor jobs:
  • Represented Collections Department on Associate Engagement Committee fostering relations between leadership and workforce team.
  • Led collections department to meet and exceed corporate goals for eliminating account delinquency.
  • Managed and evaluated twenty-five associates in the Credit and Collections department.
  • Worked with management to develop staffing modules for collections department.
  • Supervised a fully automated billing and collections department.
  • Assisted in development of probate collections department.
  • Co-facilitated Collections department Business Continuity Plan.
  • Manage the Regional Medi-Cal collections department.
  • Supervised front end collections department.
  • Supervised Billing & Collections department.
  • Managed Billing and Collections department.
  • Supervised 4 employees in the Collections Department, was responsible for training in all facets of collections and customer service.
  • Improved daily operations of the Collections Department by assessing each employee's responsibilities and streamlining the processes within the Department.
  • Restructured Collections department and saved the company $20,000 per year, which led to promotion to Collections Supervisor.
  • Ensured both billing department and collections department trained and updated with monthly office meetings to review current month standings.
  • Managed all areas in collections department to ensure all monthly, quarterly and year end goals are met.
  • Maintain a positive and professional attitude while supervising the Collections Department employees to achieve hospital's monthly goals.
  • Managed Collections Department in a call center environment with focus on risk management, collections, and billing.
  • Created and maintained all desktop manuals for client specifications and designed the electronic version for the Collections Department.
  • Review the NCUA Call report, board report, and the incentive plans for the Collections department.

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7. Payment Arrangements

high Demand
Here's how Payment Arrangements is used in Collection Supervisor jobs:
  • Negotiated payment arrangements with customers on high-balance and high-risk delinquencies by using tact and discretion.
  • Liaised with Patient Account Services Insurance Verification Department in establishing up-front payment arrangements with patients.
  • Establish payment arrangements within guidelines established by departmental policy for self pay accounts.
  • Assisted in taking escalated customer service calls and negotiated acceptable payment arrangements.
  • Prepared and followed up on correspondence regarding agreed upon payment arrangements.
  • Negotiated settlement plans and payment arrangements to ensure successful resolution of account
  • Evaluated financial information to determine suitable payment arrangements or settlements.
  • Authorized adjustment of finance charges and approved unusual repayment arrangements.
  • Established acceptable student loan repayment arrangements with defaulted account holders.
  • Contacted customers for payment arrangements and posted payments received.
  • Negotiate payment arrangements, skip-tracing, handled daily correspondence.
  • Reviewed negotiated payment arrangements for 30-90+ day delinquencies.
  • Negotiated payment arrangements and settlements on debts.
  • Assist patients with payment arrangements for outstanding balances, timely payments and turn accounts over to 3rd party collections when warranted.
  • Reviewed and approved payment arrangements, deferments, requests for field visit or repossession, scheduling and reporting of hours worked.
  • Account collections, set up payment plans, schedule meetings, ensure proper payment arrangements can be made.
  • Handled escalated calls, and issues, Also made decisions for payment arrangements based on customer history.
  • Help customers who attempt to voluntarily surrender their Credit Cards to keep while maintaining loan payment arrangements.
  • Established payment arrangements with debtors, and documented all collection activity in a concise and accurate manner.
  • Speak and consult with debtors to plan payment arrangements or pay offs on past due debt.

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8. Fdcpa

high Demand
Here's how Fdcpa is used in Collection Supervisor jobs:
  • Call monitoring template/system utilized daily to ensure agents were using proper collection techniques, maintaining professionalism and following FDCPA guidelines.
  • Implemented, and trained collectors to follow FDCPA and Collection Audits with a proven track record of promoting agents into management.
  • Supervised and co-supervised my team and other teams about the Federal Debt Credit Practice Act (FDCPA) rules and regulations.
  • Developed and execute all company training directives - including new hire training, FDCPA, continuing education, and supervisory training.
  • Monitored staff collection call to assure compliance with FDCPA, applicable laws and regulations and provided feedback to improve overall performance.
  • Achieved all assigned goals, ensuring adherence of regulations and policies including FDCPA, State, Federal and Local laws.
  • Monitored calls for quality and compliance (FDCPA), performed loan level review, ensured performance metrics were met.
  • Administered coaching's and written evaluation in the areas of: Performance, Attendance and FDCPA and company policy violations.
  • Trained in all facets of collections, to include compliance with FDCPA, skip tracing and proper management of accounts.
  • Follow FDCPA guidelines to pursue debtors and collect payment for major Hospital Corporations of America and Community Health Services facilities.
  • Developed and coached team of 10 mortgage loan default collectors adhering to FDCPA, as well as employers guidelines.
  • Supervised the process, productivity and procedures for compliance with Fair Debt Collections Practices Act (FDCPA).
  • Hired/Trained team of 10 collectors in the development of specific collection techniques, FDCPA & HIPPA laws.
  • Ensured that collectors are trained in credit, collection methods, techniques and familiar with the FDCPA.
  • Perform account and telephone audits on employees to insure compliance with FDCPA and departmental policies and procedures.
  • Scored each of these calls to make sure the agent was following FDCPA laws and client guidelines.
  • Trained all incoming new hires on CMRE processes and procedures as well as FDCPA and HIPAA guidelines.
  • Verified all collectors were in compliance with the Fair Debt Collections Practices Act (FDCPA).
  • Listened to calls and reviewed accounts for quality assurance and to ensure FDCPA guidelines were met.
  • Monitored collectors to ensure call guidelines including service level, productivity and FDCPA guidelines were met.

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9. Customer Accounts

high Demand
Here's how Customer Accounts is used in Collection Supervisor jobs:
  • Facilitate company personnel with any questions or discrepancies related to customer accounts and special projects as requested by management.
  • Monitored and maintained customer accounts as well as initiated collection calls and/or correspondence with customers with delinquent payments.
  • Assisted representatives in reviewing and evaluating customer accounts to determine applicable collection and treatment process.
  • Reviewed credit history of account applications and established credit limitations on customer accounts.
  • Audited customer accounts for accuracy of billing/payment questions when they arise.
  • Provide troubleshooting on customer accounts.
  • Performed analysis on customer accounts to determine how to best assist the customer in arranging payments to bring their accounts current.
  • Supervised the activities of 12 collectors engaged in conducting credit investigation and collecting $187M in delinquent customer accounts.
  • Conduct skip tracing for current address and telephone number.- Receive, process and post payments to customer accounts.
  • Manage and administer 500+ customer accounts for company's receivables of $2+ million per month.
  • Handle escalated calls and resolve issues regarding customer accounts through analysis and research.
  • Retrieved cash receipts from internet in order to post to customer accounts.
  • Service customer accounts finances, and transfer of equity and bankruptcy accounts.
  • Monitored and reported on aging of customer accounts and monthly adjustment report.
  • Lease software program along with posting regular payments to customer accounts.
  • Approve or deny write-offs on customer accounts on a timely basis.
  • Administered over $400 million portfolio with 2,000 customer accounts.
  • Research and report issues with customer accounts and/or computer systems.
  • Assisted credit department as needed in approval of customer accounts.
  • Worked with the Collection agency to update customer accounts.

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10. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Collection Supervisor jobs:
  • Verified check and credit card transactions daily.
  • Documented and maintained accurate and pertinent information on accounts and processed daily cash and credit card transactions.
  • Processed checking and electronic credit card transactions daily.
  • Processed and maintained credit card transactions and backup for bank deposits and cash receipts.
  • Processed credit card transactions on accounts by submitting to Accounting Department.
  • Process daily deposits of cash, check and credit card transactions.

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11. Insurance Companies

high Demand
Here's how Insurance Companies is used in Collection Supervisor jobs:
  • Generated patient statements and insurance claims verifying accuracy of documents produced before dissemination of documents to patients and insurance companies.
  • Formed relationship with Provider Representative at major insurance companies and conducted monthly meetings.
  • Prepare subpoena requested documents for attorneys and insurance companies for settlement proceedings.
  • Identified under payments and appealed to insurance companies for proper reimbursement.
  • Reviewed billing edits and provided insurance companies with needed information.
  • Monitored and evaluated contractual compliance by insurance companies.
  • Negotiated medical case settlements with auto insurance companies.
  • Verified eligibility with insurance companies Processed subpoenas.
  • Credentialed providers for all types of medical, managed care, worker's compensation, and private insurance companies listed above.
  • Job Description: Data Entry and billing for all Insurance companies including State, Primary and Secondary insurance companies.
  • Acted as a liaison between medical providers and insurance companies settling claims, resolving billing and collection issues.
  • Follow up on all insurance claims, EOB's & request from insurance companies within time frame.
  • Obtain paper referral or referral numbers from physicians, obtain authorizations from insurance companies if needed.
  • Review accounts that insurances have not paid on and make calls to the insurance companies.
  • Maintain outstanding accounts/follow-up calls to insurance companies, patients, and place of business - PMH
  • Worked directly with collectors to ensure timely and proper payments from various insurance companies.
  • Ensured that billing was timely and appropriately coded before being sent to insurance companies.
  • Processed HCFA 1500 and UB92 claims for various insurance companies on a daily basis.
  • Assisted with clients, medical insurance companies and attorneys in a professional manor.
  • Speak to patients about their bills, insurance companies, and internal customers.

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12. Performance Reviews

high Demand
Here's how Performance Reviews is used in Collection Supervisor jobs:
  • Evaluated annual salary /performance reviews, performed monthly reviews /monitoring for quality assurance control to assure strict adherence to government guidelines.
  • Determined call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analysis.
  • Provided and documented performance feedback through side-by-side coaching, remote phone monitoring and performance reviews.
  • Composed and administered Quarterly Performance Reviews for all associates within deadlines using excel spreadsheets.
  • Maintain daily productivity reports and monitor agents for quality assurance through monthly performance reviews.
  • Completed performance reviews, as well as performed voluntary and involuntary termination process.
  • Conducted monthly performance reviews; closely monitored all account placements to agencies.
  • Conducted performance reviews and analyzed performance gaps to optimize performance metrics.
  • Provided feedback on performance reviews and address disciplinary actions as needed.
  • Completed collection specialist Performance Reviews and developed individual development plans.
  • Report and analyze department statistics including turnover and performance reviews.
  • Administer personnel policies, performance reviews and salary adjustments.
  • Perform monthly performance reviews and administer disciplinary counseling.
  • Administered monthly and annual collector performance reviews.
  • Administered annual performance reviews for collections staff.
  • Performed monthly and annual associate performance reviews.
  • Provide appropriate training and conducted performance reviews.
  • Composed and delivered annual performance reviews.
  • Conducted accurate and timely performance reviews.
  • Perform monthly operational and performance reviews.

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13. Accounts Receivables

high Demand
Here's how Accounts Receivables is used in Collection Supervisor jobs:
  • Managed the preparation of invoices and completed reconciliation of billing with accounts receivables.
  • Collaborated with management through weekly reviews to reduce accounts receivables.
  • Composed effective accounting reports summarizing accounts receivables data.
  • Lowered operating cost by $185,000 with the design and management of accounts receivables and statement of accounts spread sheets.
  • Instituted new business practices to reduce the company's accounts receivables from 50+ days to sustained 35 days on average.
  • Applied sound accounts receivable policies and procedures that improved the collections of accounts receivables and minimizing bad debt losses.
  • Managed the collections of $7-9 Million per month of various accounts receivables to meet market goals.
  • Coach employees on proper handling of accounts receivables, escalated call handling and effective problem resolutions.
  • Reviewed and consulted with the Billing Manager monthly to provide suggestions to improvements on Accounts Receivables.
  • Prepared and posted deposits on a daily basis and performed collections on all accounts receivables.
  • Supervised the accounts receivables of 14 shopping center properties, approximately 200 tenants.
  • Managed collections operation of accounts receivables worth more than $1 million weekly.
  • Supervised 11+ collectors in the liquidation of automotive loan accounts receivables.
  • Trained, developed and evaluated performance of 4 Accounts Receivables professionals.
  • Managed accounts receivables and statement of accounts spread sheets.
  • Supervised 6 person team of collection representatives with high success rate Managed accounts receivables
  • Supervised accounts receivables clerks, team of twelve Responsible for all phases of collection activity from inception to final recovery.
  • Learned NextGen and Navinet for accounts receivables.
  • Utilized conflict resolution skills Accounts Receivables Scheduled routes for drivers
  • Review providers coding and documentation - Assist with ICD-10 preparation for implementation - Assist with denials - Assist with accounts receivables

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14. Company Policies

high Demand
Here's how Company Policies is used in Collection Supervisor jobs:
  • Implemented and managed robust call monitoring and quality assurance program to ensure compliance with company policies and Federal and State regulations.
  • Supervised staff through communication of departmental and company policies and operational procedures to ensure compliance and recommend disciplinary actions as needed.
  • Followed company policies and procedures to ensure regulatory compliance and standardization of reporting to federal and state agencies.
  • Educated customers on available repayment options and arranged repayment plans based on company policies and guidelines.
  • Developed and implemented company policies adhering to new state regulations on Self Help procedures.
  • Exercised sound judgment in accordance with established department and company policies and procedures.
  • Reviewed staff productivity to ensure compliance with standard operational procedures and company policies.
  • Maintained and administered company policies and procedures, customer relationships and employee development.
  • Managed Collector and Analyst associates according to company policies and procedures.
  • Involved in training new Terminal Managers to understand company policies and procedures
  • Monitored disciplinary actions and compliance to company policies.
  • Manage account maintenance, ensuring agents comply with company policies and regulations as well as adhere to Investor compliance standards.
  • Managed direct reports, systems, and projects to achieve unit goals in accordance with Company policies and practices.
  • Monitored calls to ensure adherence to Company Policies and Procedures in addition to compliance with state and federal regulations.
  • Maintained the integrity of company policies and procedures to adhere to the Fair Debt Collections Practice Act(FDCPA)
  • Ensured the maximum return on sale by managing the venue of sale while adhering to company policies and procedures.
  • Assist with monthly monitors to observe employee demeanor, technical accuracy and conformity to company policies.
  • Facilitated weekly meetings with agents to keep them abreast of industry changes and Company Policies.
  • Participated in the development of new company policies and documented them with written procedures.
  • Ensured that delinquent mortgage loans were serviced according to company policies and procedures.

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15. Collection Calls

average Demand
Here's how Collection Calls is used in Collection Supervisor jobs:
  • Monitored collectors progress on collection calls and resolutions to reduce delinquency, net loses and automobile repossession numbers while remaining compliant.
  • Stepped in on difficult collection calls, handling escalations from collectors to ensure debtors were adequately informed of payment expectations.
  • Assisted with management level collection calls from customers negotiating payment plans and settlements.
  • Audited/reviewed accounts, monitored daily productivity and assisted with difficult collection calls.
  • Monitored incoming and outgoing collection calls to ensure quality assurance.
  • Print out daily collection calls reports, audit collection calls and books, data entry and making check deposits to bank.
  • Monitored collector progress on collection calls and resolutions in order to reduce delinquency, net losses and repossession numbers.
  • Performed collection calls on past due accounts, and researched credit balances, adjusting and preparing refunds when necessary.
  • Managed a team of 16 associates responsible for inbound/outbound collection calls for the West Business Center in California.
  • Performed heavy outbound collection calls on past due accounts out of a queue in a call center environment.
  • Make and receive bad debt collection calls and collect payments from customers, insurance companies and settling attorneys.
  • Generated and monitored aging reports Performed Daily business-to-business collection calls (150+) on past due balances
  • Charge offs, collection calls, bankruptcies and suits data information, levies and garnishments.
  • Audit collection calls, with further training, mentoring, and coaching of my staff.
  • Monitor collection calls and performance to ensure company quality standards are met and exceeded.
  • Prepare statistical reports of the volume and quality of collection calls to customers.
  • Review and monitor collection calls for compliance, quality assurance and training.
  • Analyzed and audited quality of all collection calls to ensure FDCPA compliance.
  • Handled inbound/outbound collection calls on past due medical and financial accounts.
  • Monitored Collection calls for compliance with FDCPA and company service guidelines.

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16. Bankruptcy

average Demand
Here's how Bankruptcy is used in Collection Supervisor jobs:
  • Supervised 15 bankruptcy collectors, wrote performance evaluations, counseled and motivated associates.
  • Coordinated, managed and implemented the bankruptcy automation project with Lexis/Nexis and Pacer.
  • Designed and implemented a specialized team revolving around Bankruptcy and Probate accounts.
  • Processed accounts in bankruptcy and foreclosure proceedings to meet assigned production standards.
  • Supervised bankruptcy referrals and created policies and procedures for research department.
  • Managed a Recovery Team composed of Skip Tracers and Bankruptcy representatives.
  • Correspond with Attorneys regarding personal injury, malpractice, bankruptcy regularly.
  • Supervised the GTE/Verizon Final Accounts/Delinquent Collections and Bankruptcy Department.
  • Handle verification of information such as Bankruptcy and Deceased.
  • Represented the company on bankruptcy and litigation hearings
  • Handled negotiation and settlement of bankruptcy accounts.
  • Assisted customers all over the nation suffering from the dire economic conditions to prevent repossession, foreclosure, and bankruptcy.
  • Train and coach up to date information regarding new policies and procedures including policies regarding active bankruptcy and foreclosure accounts.
  • Mitigate loss and protect credit union assets by monitoring portfolio performance and current trends in delinquency and bankruptcy filings.
  • File proof of claims for Chapter XIII and Bankruptcy proceedings, overseeing foreclosures and repossessions, when necessary.
  • Supervised the collection and recovery of all loans and accounts including accounts in Chapter 7 and 13 bankruptcy.
  • Managed 20 full-time employees in bankruptcy, deceased, and consumer credit counseling services (CCCS) units.
  • Specialized in bankruptcy, skip tracing, collections, all types of recovery efforts to minimize losses.
  • Directed two bankruptcy clerks, three repossession portfolio clerks and created a brand new loss prevention department.
  • Team duties include assisting customers in active Loss Mitigation, Bankruptcy, Foreclosure ASC and FHA.

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17. Collection Activities

average Demand
Here's how Collection Activities is used in Collection Supervisor jobs:
  • Ensured that all patient accounting and collection activities were performed professionally and timely in accordance with Tenet guidelines.
  • Receive, investigate and resolve citizen complaints related to collection activities within the assigned area of responsibility.
  • Direct collection activities in accordance with corporate policy and objectives under the direction my department manager.
  • Analyzed aging reports, developed and tracked reports, identified and addressed collection activities.
  • Prepare the required periodic reports on collection activities and analysis required by upper management.
  • Monitored collection activities and developed processes to improve cash flow and downsize receivables.
  • Provided Controller with weekly/monthly/quarterly reports on aging/collection activities using Solomon and Excel.
  • Directed late stage collection activities, including delinquency review and manual foreclosure.
  • Coordinated billing and collection activities for final resolution of receivables due.
  • Provide advice and answer questions regarding collection activities.
  • Coordinated, planned and controlled collection activities.
  • Directed collection activities of contracted collection agencies.
  • Prepared accounts for acceleration of collection activities.
  • Maintained detailed record of collection activities.
  • Managed and supervised blood collection activities.
  • Led staff in the efficient updates of the Elite system and invoice dissemination to facilitate accurate monthly reporting and collection activities.
  • Managed all collection activities for Section 8 and moderate housing units within the State(s) of Connecticut and Massachusetts.
  • Maintained thorough knowledge and adhere to the State and Federal regulations -as well as all updates therein-pertaining to collection activities.
  • Supervised collection activities of a staff of 40 plus employees while concurrently overseeing activities related to collections and customer service.
  • Oversee all collection activities for a credit union that understands the need to collect while understanding the collection philosophy.

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18. Phone Calls

average Demand
Here's how Phone Calls is used in Collection Supervisor jobs:
  • Respond to incoming/outgoing correspondence, including telephone calls regarding pertinent billing issues.
  • Monitored phone calls and perform disciplinary actions with employees
  • Provide support and assistance to department staff by answering questions, evaluating phone calls and providing feedback and suggestions for improvement.
  • Make and receive phone calls, faxes, emails, collections, and respond to inquiries regarding past due notices.
  • Reviewed phone calls in accordance with business units monitoring reference guides, company policies, and FDCPA and RESPA guidelines.
  • Monitor and record client's phone calls to ensure all employee conversations are in accordance with government and state regulations.
  • Reviewed work and monitored phone calls of the team members to verify adherence to Cash Call Policies and Procedures.
  • Interact with customers through both phone calls and in person meetings to discuss options available to each customer.
  • Reviewed and graded phone calls, recommending telephone techniques in compliance with federal, state and municipal laws.
  • Reviewed work and monitored phone calls of team members to verify adherence to Company Policies and federal guidelines.
  • Respond and resolve, if necessary, incoming correspondence, including telephone calls regarding pertinent billing issues.
  • Assisted with phone calls relating to past due accounts and assisted our45 terminals in the new processes.
  • Trained staff through monitored live phone calls, side by side, and through role plays.
  • Monitor and audit recorded phone calls for training and to ensure adherence to company protocol.
  • Performed Daily phone calls to get in touch with customers who were past due.
  • Monitor incoming phone calls, advise collectors, and provide feedback.
  • Live Monitor collection telephone calls for training and quality assurance purposes.
  • Resolve escalated customer dispute letters, emails and phone calls.
  • Handled phone calls from patients and doctors for medication verification.
  • Initiated phone calls, skip tracing, and social searches.

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19. Staff Members

average Demand
Here's how Staff Members is used in Collection Supervisor jobs:
  • Investigated and directed patient inquiries or complaints to appropriate administrative staff members and followed up to ensure satisfactory resolution.
  • Supervised twelve staff members including performance evaluations and training.
  • Monitored daily productivity for individual staff members and group.
  • Coach and develop team of 16 staff members to ensure accuracy and reduce risk associated with collecting debts from bankrupt customers.
  • Oversee 9 PFS staff members: Cashier, Financial Counselors, Collection Clerks, Cash Posting Clerks and AR Support Clerk.
  • Created a teamwork atmosphere for staff by being involved in daily collections, and being an advocate for staff members.
  • Assisted in the budget preparations by assisting senior staff members with performance indicators and actual operating budget of the division.
  • Train current and new staff members, conduct performance reviews and make recommendations regarding corrective actions and dismissals.
  • Provided coaching to staff members in areas of developmental needs, initiated and promoted individual and team activities.
  • Coordinated with human resources to recruit, interview, and hire qualified staff members as vacancies occur.
  • Trained staff members to recognize antiques and collectibles to be posted for online auction.
  • Supervised a department of staff members in Indirect and Direct Consumer Loans collection dept.
  • Trained, supervised, motivated, and evaluated up to 11 staff members.
  • Established incentive policies for staff members to increase revenue and decrease accounts receivables.
  • Train new staff members to department to perform all required skills and documentation.
  • Crossed trained 12 staff members for multiple duties; increasing productivity.
  • Assist and resolve HR issues with lower level staff members.
  • Supervised and trained collection's staff members of 4 persons.
  • Assisted in recruitment of staff members and prepared training programs.
  • Monitor and evaluate attendance and performance of staff members.

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20. Collection Efforts

average Demand
Here's how Collection Efforts is used in Collection Supervisor jobs:
  • Lead daily activity and supported representatives in their collection efforts by driving energy level and providing positive reinforcement.
  • Monitored and managed collection efforts by continually auditing accounts and reports; developed and executed successful new approaches.
  • Monitored and reviewed collection efforts of assigned staff to control and improve delinquency.
  • Develop procedures to audit collection efforts to maintain ethical practices.
  • Improved collection efforts by identifying and recommending loss mitigation opportunities.
  • Analyzed results to effectively target and focus collection efforts.
  • Review of personal and business credit in collection efforts and in preparation of lawsuits when necessary to resolve delinquent account status.
  • Coordinated collection efforts with other departments and branches to ensure a complete resolution of any inquiry dispute or delinquent account.
  • Supervised a team of 13-16 in collection efforts to minimize bad debt, recovery expense, and equipment losses.
  • Manage collection efforts of 12 collectors for non-medical products (Utilities, Credit Cards, Student loans).
  • Monitor collection efforts to ensure that loan delinquency and loan losses are minimized and recoveries are maximized.
  • Challenged to create unique training and coaching techniques that would increase collection efforts by 5% YOY.
  • Monitored, assisted and trained staff of 9 subordinates in the collection efforts of past due accounts.
  • Supervised collection efforts for a department consisting of 4 collectors for a $350M Credit Union.
  • Coached CSR's on their collection efforts and worked on opportunity plans to improve their performance.
  • Record status of collection efforts, arrange for debt repayment, negotiate credit extensions when necessary.
  • Review daily reports and develop strategies for collection efforts to insure monthly goals are achieved.
  • Promoted to direct collection efforts for a firm providing credit card services to high-risk consumers.
  • Supervised a team of 20 employees responsible for collection efforts of all loan portfolio types.
  • Managed all aspects of collection efforts across all retail, business, and international trade.

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21. Sales Goals

average Demand
Here's how Sales Goals is used in Collection Supervisor jobs:
  • Strived to achieve daily, weekly and monthly sales goals.
  • Communicated and successfully promoted programs aimed at increasing business and ensuring sales goals are achieved.
  • Worked closely with management and support staff to achieve sales goals and objectives.
  • Motivated staff to consistently attain branch collection and sales goals.
  • Helped drive sales goals and achieve weekly quota figures.

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22. Medicare

average Demand
Here's how Medicare is used in Collection Supervisor jobs:
  • Administered Medicare accounts requiring proficiency in correcting billing errors, requesting retro authorizations, and submitting appeals.
  • Compile and submit additional development request from Medicare and Private insurance.
  • Authorized all E&M and Chemotherapy visits with insurance payers including Medicare, Tri-Care and Blue Cross Blue Shield.
  • Implemented new systems to bill and collect while dealing with auto, worker's compensation, commercial and Medicare policies.
  • Reviewed all Medicare claims with a balance and dc date greater than 30 days on weekly basis.
  • Charged with managing A/R collections for Medicare Part B services provided in skilled nursing facilities.
  • Reviewed accounts and maintained spreadsheet of Medicare charity/bad debt write offs for auditing purposes.
  • Realized a 200% increase in gross revenue associated with Medicare and MediCal.
  • Managed $18 million in Medicare receivables as part of new administration.
  • Monitor and manage more than fifteen Medicare Collection Specialists.
  • Complete Medicare Bad Debt for cost report.
  • Run monthly Insurance and Medicare team meetings.
  • Managed 10 employees responsible for Medicare, Medical Assistance claims, pre-certifications and certificates of medical necessity.
  • Developed and maintained AR operational procedures and policies pertaining to Medicare collections regulations.
  • Provide direct supervision over Medicare Collectors and Billers.
  • Direct management of Medicare accounts receivable (AR) operations and personnel for durable medical equipment (DME)/pharmaceutical distributor.
  • Experience in Medicare DDE, SSI, RelayHealth, STAR McKesson, Meditech and CPSI systems.
  • Prepared electronic and paper claims for all insurance types, including Medicare and Workers Compensation.
  • Collected for PPO, HMO, Medi-cal, Medicare, and workers compensation.
  • Attend seminars, webinar and meetings for up to date changes in Medicare.

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23. Disciplinary Actions

average Demand
Here's how Disciplinary Actions is used in Collection Supervisor jobs:
  • Conducted counseling sessions and responsible for disciplinary actions related to subordinate personnel, with the Collection Manager's approval.
  • Compiled monthly budgets with daily expectations for individuals assigned to my team, including disciplinary actions.
  • Provide frequent feedback and coaching to personnel and administered disciplinary actions as needed.
  • Initiated new staff, performed employee reviews and implemented disciplinary actions when necessary.
  • Performed disciplinary actions, performance improvement plans and employee counseling.
  • Administer disciplinary actions ranging from verbal warnings to terminations.
  • Prepare and deliver disciplinary actions and performance improvement plans.
  • Developed motivation, goal, appraisals and disciplinary actions.
  • Perform all disciplinary actions and file proper documentation.
  • Administer verbal and written disciplinary actions as required.
  • Advised managers on disciplinary actions and reports.
  • Initiated disciplinary actions as needed to maintain appropriate levels of schedule adherence in addition to meeting the department's performance goals.
  • Maintained employee records, scheduling, monthly performance evaluations, coaching, disciplinary actions and any other situations involving employees.
  • Managed the hiring, coaching, developing and training all team members as well as any disciplinary actions.
  • Handled all personnel related duties such as interviews, hiring, disciplinary actions, and terminations.
  • Perform disciplinary actions with employees which included verbal, written, suspension, and termination.
  • Conduct interviews to hire new staff, correct any disciplinary actions through delivering JDS.
  • Inspect, monitor and manage payroll, leave of absences, and disciplinary actions.
  • Handled all monthly reviews and disciplinary actions needed.
  • Issued disciplinary actions to associates violating company polices or failing to meet production standards.

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24. Direct Reports

average Demand
Here's how Direct Reports is used in Collection Supervisor jobs:
  • Provide leadership direction to direct reports by offering constructive feedback and accurate performance evaluations.
  • Performed bi-monthly performance evaluation and coaching sessions with all direct reports.
  • Provided leadership direction, feedback and developed high performing direct reports.
  • Administered corporate procedures and policies with direct reports.
  • Cultivated a team environment focused to foster skill and knowledge growth resulting in four direct reports being promoted in 18 months.
  • Assessed, prioritized and altered work assignments of direct reports on a day to day basis as operational needs required.
  • Analyzed data to advance performance of 7-12 direct reports; hired new employees, as part of management team.
  • Led and developed a team of 11 direct reports through coaching, directing work, and managing work schedules.
  • Provide leadership direction to direct reports by offering constructive feedback to help develop staff into a high performing team.
  • Conduct monthly / annual performance reviews with direct reports, Administer performance improvement plans and disciplinary warnings as needed.
  • Coached, trained and developed my direct reports to meet the dynamic requirements of the highly-competitive production environment.
  • Complete monthly one on ones with my direct reports, responsible for managing employee annual performance review.
  • Reviewed accounts with direct reports on a bi-weekly basis to ensure standard processes were being followed.
  • Managed team performance to achieve or exceed established goals, monitoring daily activities of direct reports.
  • Gathered data and prepared delinquency reports to my direct reports and for all corporate managers.
  • Coach and develop direct reports in key leadership skills to ensure their growth and success.
  • Coached and mentored 6-8 direct reports and provided general supervision to 15 indirect reports.
  • Supervised the collections floor and had direct reports of up to 14 team members.
  • Review with direct reports on conflict resolution skills to handle difficult customer situations.
  • Analyze staffing needs, and recruit, train and manage key direct reports.

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25. Collection Representatives

average Demand
Here's how Collection Representatives is used in Collection Supervisor jobs:
  • Developed and facilitated training for collection representatives and all levels of management, including development of new payment alternative programs.
  • Developed and managed collection representatives to ensure all guidelines and collection procedures were followed to maximize revenue collection.
  • Motivated and coached Collection Representatives, focusing primarily on professional development while maintaining delinquency.
  • Supervised Collection Representatives responsible for responding to early and late stage delinquent customer concerns.
  • Prepared and developed training material on proper collection procedures for new collection representatives.
  • Monitor performance of collection representatives and provide the necessary feedback to management.
  • Provide leadership, technical expertise, training and coaching collection representatives.
  • Assigned and monitored daily work load for collection representatives within department.
  • Interviewed, hired and trained new quality collection representatives.
  • Supervised sixty collection representatives' activities.
  • Supervised a staff of collection representatives.
  • Supervised team of 8 collection representatives.
  • Staff Management: Responsible for a staff of 15, 180-day collection representatives in Chase's Sub Prime Credit Card Division.
  • Maximized company revenue by managing a team of twenty collection representatives who carried the daily task of reducing net credit loss.
  • Partnered successfully with collection representatives and card members to produce a positive outcome for the client and bank.
  • Manage a team of 8-10 collection representatives responsible for resolving the delinquency of an assigned home equity portfolio.
  • Managed the collection of an invoice portfolio that averaged $300M through management of eight collection representatives.
  • Supervised, trained, developed, and motivated a team of 8 - 15 collection representatives.
  • Supervised, managed, and coached team of four collection representatives with over 2,500 franchise accounts.
  • Assist management with collections of the Sprint portfolio and a team of 15 collection representatives.

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26. Collection Goals

average Demand
Here's how Collection Goals is used in Collection Supervisor jobs:
  • Analyzed department performance through reports and developed strategy for accomplishing department and company collection goals.
  • Motivated staff to meet/exceed established collection goals by developing effective collection incentives.
  • Participated and coordinated department efforts to meet or exceed monthly collection goals.
  • Documented ability to surpass yearly collection goals.
  • Exceeded loan origination/collection goals monthly/quarterly and yearly.
  • Maintained high volume outbound call schedules to clients responsible for delinquent payday loan accounts and collected payments consistently exceeding collection goals.
  • Managed a team of 8-10 to meet and exceed monthly collection goals for 12 facilities in excess of $20M.
  • Motivate collectors to maintain and exceed collection goals through the creation of incentives to incorporate training on a daily basis.
  • Supervised approximately 10 team members to collect on past due accounts and managed employees overall progress and daily collection goals.
  • Managed daily functions which includes motivating, hiring, training, performance management, and setting monthly collection goals.
  • Lead efforts to excel at KPI metrics, attain collection goals, ensure compliance and exceed budget goal.
  • Managed a collections team, which included hiring, training, performance management and setting monthly collection goals.
  • Organized use of CRT's, automated telephone systems, and clerk staff to reached collection goals.
  • Supervised a team of 9 collections representatives, ensuring call strategies and monthly collection goals were met.
  • Managed assigned group of collectors to successfully meet daily, weekly, and monthly collection goals.
  • Prepared weekly and monthly statistical data for management with regards to individual and group collection goals.
  • Support and assist the team to meet designated collection goals for the assigned functional areas.
  • Provide end of month motivational challenged to increase payments to exceed target collection goals.
  • Motivated, trained, and managed team to met established collection goals.
  • Organize and hold staff meetings to communicate collection goals & operational issues.

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27. Outbound Calls

average Demand
Here's how Outbound Calls is used in Collection Supervisor jobs:
  • Monitored outbound calls for quality control and resolved escalated customer issues.
  • Obtain payment commitment by placing outbound calls which are non-routine and require deviation from standard screens, scripts, and procedures.
  • Monitored team members' inbound and outbound calls observing and addressed quality and compliance issues in order to enhance performance.
  • Supervised the collection of Chase Card Services Accounts, Supervised collections of 3rd party CitiBank accounts, managed inbound/outbound calls.
  • Resolved an average of 150+ inbound/outbound calls in any given day and consistently met performance benchmarks in all areas.
  • Make outbound calls to airlines and hotels to check on operations, block rooms and reconfirm room counts.
  • Placed inbound and outbound calls on accounts to customer and or 3rd parties to negotiate prepayment of debt.
  • Receive incoming and generate outbound calls regarding curing the delinquency on any mortgage account that is past due.
  • Handle escalated calls from team members and may initiate outbound calls and receive inbound calls when needed.
  • Maintained high volume of outbound calls, prompt response to inbound calls, inquiries and disputes.
  • Supervised a team of 12 Collectors responsible for taking inbound / outbound calls to cure delinquency.
  • Monitor collector's inbound and outbound calls to ensure quality and company standards are met.
  • Monitored a high influx of inbound and outbound calls within a dynamic call center environment.
  • Handled a high level of inbound and outbound calls with quality on a daily basis.
  • Conduct outbound calls to make payment arrangements but highly focused on collecting the full amount.
  • Handled escalated calls from the team members and will initiate outbound calls when needed.
  • Receive inbound and outbound calls; collect debt on delinquent Capital One credit cards.
  • Supervised and trained up to 16 account representatives who handled inbound and outbound calls.
  • Monitor in and outbound calls of all collectors for training and compliance purposes.
  • Supervised 25-30 employees in a call center setting handling inbound & outbound calls.

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28. Data Entry

average Demand
Here's how Data Entry is used in Collection Supervisor jobs:
  • Utilized computers in data entry and generated documents for submission to commanding officers.
  • Perform data entry on a variety of specialized departmental databases.
  • Directed technical and clerical personnel engaged in data entry.
  • Job Duties: Responsible on a daily basis for editing and data entry on all studies using Microsoft Excel.
  • Backed up the front desk when necessary - answering phones, making/changing appointments, data entry, etc.
  • Implemented keywords for client web sites, and data entry using Excel.
  • Performed data entry of patient information and ICD-9/CPT codes for billing purposes.
  • Managed a staff of 28 Data Entry Operators within Collection Department.
  • Train and mentor collectors' as well as data entry personnel.
  • Perform data entry by entering daily invoices.
  • Escalated Calls Data Entry 1st Party Collections
  • Performed data entry on apheresis procedures.
  • Perform data entry in the financial managementsystem to record payments.

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29. Monthly Reports

average Demand
Here's how Monthly Reports is used in Collection Supervisor jobs:
  • Analyze and prepare daily and monthly reports enabling collectors and administrators to visualize progress.
  • Produced monthly reports and forecast data with major risks and opportunities identified.
  • Administered monthly reports on rental income and project renovation projections.
  • Created monthly reports for departmental statistics and overall month-end performance.
  • Managed the acquisition of revenue/expense data for monthly reports.
  • Prepare and distribute weekly/monthly reports for service representatives.
  • Prepared and distributed monthly reports for collections.
  • Generated monthly reports of collection status.
  • Generate daily and monthly reports to both upper management and to the Clients relating to revenue, activity and forecasts.
  • Created analysis and projections of all collection data for daily and monthly reports for the A/R Management staff.
  • Provided daily, weekly and monthly reports to the Collections Manager and Administrator for the DBF Metric Scorecard.
  • Generate daily and monthly reports for collectors reflecting month to date collections, gross and fee.
  • Provide monthly reports of all delinquent balances for all clinics within the College of Dentistry.
  • Prepared daily, weekly, and monthly reports that provided measurements on portfolio performance.
  • Submitted monthly reports on random account reviews by the first day of each month.
  • Created monthly reports for collection and overdue balances by account with high-level summaries.
  • Generated daily, weekly and monthly reports to be worked by team members.
  • Provide Department Head and Directors with weekly and monthly reports of progress.
  • Prepared Monthly reports of collecting efforts to provide updated to clients.
  • Completed daily, weekly, and monthly reports to corporate office.

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30. Department Goals

low Demand
Here's how Department Goals is used in Collection Supervisor jobs:
  • Motivated team members to exceed department goals and customer satisfaction.
  • Aided in establishing and monitoring department goals.
  • Exceeded monthly department goals while arranging a wide variety of duties for peers, AVP's and supervisors.
  • Reviewed Staff needs, department goals, and assign workload to effectively meet completion dates.
  • Conducted daily huddles that provided department goals, procedure updates, and feedback.
  • Achieved and surpassed Famous Barr's P & L department goals consistently.
  • Maintain department goals of $17-19M monthly forecast to collected cash.
  • Monitor workload and adjust staff to meet department goals and deadlines.
  • Developed, mentored, and motivated staff to reach targeted department goals
  • Prioritized work to guarantee company and department goals are met.
  • Monitored staff in call campaigns to meet department goals.
  • Managed productivity of 50 collectors to achieve department goals.
  • Exceeded department goals every month since arrival.
  • Utilized excellent communication skills to motivate staff and produced a winning team, successfully achievedand often exceeded collection team/department goals.
  • Facilitated communication with team members during our weekly team meetings Regularly attained or exceeded team and department goals monthly.
  • Monitored and analyzed daily production reports to assess current performance and forecast future department goals.

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31. Customer Complaints

low Demand
Here's how Customer Complaints is used in Collection Supervisor jobs:
  • Monitored and made recommendations to management to reduce errors and customer complaints.
  • Resolved customer complaints referred by Senior Loan Counselors/ Loss Mitigation Coordinators.
  • Facilitated communications with internal and external auditors to resolve customer complaints.
  • Developed a complaint prevention process to minimize customer complaints.
  • Handled escalated customer complaints, criticisms and discrepancies.
  • Excelled at resolving customer complaints to complete satisfaction.
  • Investigated and resolved customer complaints regarding services.
  • Defused irate customers and resolved customer complaints.
  • Addressed ongoing customer complaints concerning billing or service rendered and work on complaints of service failures with designated departments.
  • Assisted staff in billing and collection follow-up as well as customer complaints.
  • Handled all escalated calls and written customer complaints on daily basis.
  • Handle customer complaints and explain water and billing procedures to customers.
  • Ensured all customer complaints are handled with professionalism and timely.
  • Served as a chain of command for customer complaints.
  • Assisted collectors with problem situations and customer complaints.
  • Resolved and responded to all customer complaints.
  • Assist with collections and customer complaints.
  • Handle debt disputes, customer complaints.
  • Resolve escalated calls of customer complaints.
  • Research and resolve Customer complaints.

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32. Medicaid

low Demand
Here's how Medicaid is used in Collection Supervisor jobs:
  • Worked with many insurance companies including Preferred Provider Organizations, Medicare, and Medicaid.
  • Verify insurance coverage including Medicaid, Medicare, HMO and indemnity insurance.
  • Complete Medicare/Medicaid audits to ensure proper payment is received from Governmental payers.
  • Supervised collections functions on Delaware Medicaid accounts.
  • Worked with Medicare, Medicaid, HMO, PPO, private insurance, supplemental insurance, and worker's compensation insurance.
  • Supervised the insurance follow-up representative's; 7-9 team of collectors of over national Medicaid Collection Team and commercial insurance/MVA.
  • Helped in hiring and interviewing process, trained and developed, and help motivate qualified Patient Medicaid Specialists.
  • Create, review and educate staff with billing directives, procedures and job aides for Medicare and Medicaid.
  • Ensured staff made aware of all collection related changes to payer procedures, especially Medicare and Medicaid.
  • Supervised billing, collecting, and appeals to Medicare, Medicaid, and Commercial Insurances.
  • Correspond with clients on changes in Medicaid programs and accounts receivable (AR) issues.
  • Performed daily outbound collections calls for HMO, Self-Pay, Medicare and Medicaid Patients.
  • Audit and track contractual variance in payment Commercial carriers, Medicare, and Medicaid.
  • Ensured a minimum of $15 million income weekly for Medicare and Medicaid.
  • Ensured compliance maintained with Centers for Medicare and Medicaid Services (CMS).
  • Overlooked different departments in the unit, Billing, Collection, and Medicaid.
  • Worked with attorneys, Medicaid, Medicare and Worker's Comp.
  • Experienced with Medicaid, Medicare, and communicating with insurance companies.
  • Work with Medicare, Medicaid, and commercial insurance carriers.
  • Help with any Medicaid billing submitted through website.

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33. Special Projects

low Demand
Here's how Special Projects is used in Collection Supervisor jobs:
  • Handled special projects for Management, provided effective training and development of subordinate staff.
  • Perform budgetary, product and/or business case analysis; researching/analyzing special projects as assigned.
  • Earned Promotion to Assistant Vice-President of Special Projects!
  • Performed research analysis for special projects as assigned.
  • Monitor daily activities of special projects performed.
  • Earned Promotion to Special Projects Supervisor!
  • Maintained proper storage of reports, check copies, remittance and payment notifications; and performed special projects as required.
  • Worked closely with manager, updating on all departmental issues, end of the month reports and special projects.
  • Assigned and reviewed work load, work performed, overtime and special projects pertaining to the Collections Staff.
  • Participated in special projects and conducted research to determine the safe handling and movement of hazardous waste.
  • Initiate, participate in and complete special projects that enhance the overall performance of the department.
  • Coordinated Special projects for the Regional Credit Manager to promote reductions of past due balances.
  • Involved in special projects including policy review and monthly forecasting of floor wide loss goals.
  • Coordinated and monitored daily work assignments and special projects for a team of 21 Collectors.
  • Compile statistical data and create reports and special projects for presentation to upper management.
  • Assisted in special projects as requested and functioned as contingency support to management.
  • Manage, track and complete special projects as needed by the business.
  • Coordinated special projects as proactive measures to keep batch tracks competitive.
  • Identified any billing issues and overseen special projects to resolve issues.
  • Researched property tax statutes for information needed for special projects.

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34. Corrective Action

low Demand
Here's how Corrective Action is used in Collection Supervisor jobs:
  • Conducted staff performance reviews, implemented related corrective action procedures when necessary in order to improve work performance and corporate success.
  • Performed in-depth analysis of complicated financial activities issues involving substantial corrective action and/ or complicated adjustments.
  • Provide annual billing budget information, monitor expenditures, identify variances and implement corrective action.
  • Conducted performance reviews and made recommendations regarding performance feedback, corrective actions, and terminations.
  • Process passenger complaints and initiate corrective actions designed to improve customer relations and services.
  • Handled escalated situations with employees including corrective actions and terminations.
  • Monitor policy compliance and initiate corrective action when necessary.
  • Prepare performance improvement plans and corrective action as necessary.
  • Completed corrective actions for insubordination and completed monthly reviews.
  • Maintain attendance records and administer corrective action when necessary.
  • Administer Performance Appraisals and corrective actions.
  • Delivered commendation and corrective action.
  • Addressed substandard employee performance, FDCPA, policy and procedure violations through corrective action; ensured proper documentation was completed.
  • Coach and mentor staff, including the administration of corrective actions, recognition / rewards, and performance review process.
  • Provided coaching and feedback to collection team members, including formal corrective actions by Labor Management Partnership Process.
  • Completed performance reviews and corrective actions; made recommendations on merit increases, promotions, and terminations.
  • Monitored their performance and progress through daily reporting, performance reviews, goal setting and corrective action.
  • Hired, trained and instructed new employees, applied corrective action and discharged non performing employees.
  • Supervised 15-25 collectors to include training, monitoring calls, corrective action coaching and performance review.
  • Set up meetings and complete corrective actions when staff are outside of compliance guidelines.

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35. State Regulations

low Demand
Here's how State Regulations is used in Collection Supervisor jobs:
  • Enforced compliance with all corporate, federal, and state regulations in regards to calling activities and customer interactions.
  • Submitted payment plans and settlements, and secured payments in compliance with FDCPA guidelines and state regulations.

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36. Collection Agencies

low Demand
Here's how Collection Agencies is used in Collection Supervisor jobs:
  • Maintained first or second place position in head-to-head competition with other national collection agencies.
  • Worked closely with collection agencies to identify and reconcile account information.
  • Recruited, negotiated and maintained relationships with outside collection agencies.
  • Improved communication flow and collections with multiple collection agencies.
  • Fostered solid working relationships with numerous outsourced collection agencies.
  • Identified and negotiated contracts with outsourced collection agencies.
  • Communicate daily with physicians and collection agencies.
  • Handled all legal accounts, and had continuing communication with the attorneys and collection agencies assigned to the accounts when necessary.
  • Review, organize and complete process of Collection Department, such as order to transfer cases to lawyers and collection agencies.
  • Collaborate directly with all levels of management, legal counsel, internal and external audit, and external collection agencies.
  • Worked with 3rd party collection agencies and legal department to collect debt if unable to resolve debt in negotiations.
  • Used internal scoring and grading to select purchased accounts for potential legal action and outsourcing to various collection agencies.
  • Conducted off site attorney, agency audits and conducted reviews of collection agencies and collection attorneys for hiring.
  • Selected, supervised, and audited six outside collection agencies to ensure all accounts were handled correctly.
  • Collaborate with outside collection agencies as well as corporate to secure a favorable outcome on legal collections.
  • Work directly with outside collection agencies, and maintain their dollars collected report to ensure accuracy.
  • Coordinated the servicing of accounts assigned to collection agencies or attorneys and 3rd party collection groups.
  • Skip traced and ordered repossessions as needed and assigned charge off accounts to outside collection agencies.
  • Managed unit of personnel who handled inquiries from collection agencies that were assigned delinquent Sprint accounts.
  • Assigned accounts out to third party collection agencies and manage write offs to Bad Debt.

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37. Monthly Basis

low Demand
Here's how Monthly Basis is used in Collection Supervisor jobs:
  • Collected Revenue on a Monthly Basis on a Portfolio Consisting of $100,000 while overseeing all management & Supervisory Functions.
  • Reported on Over $1K Over 45 and Over $25K Over 90 Receivables to Management on a monthly basis.
  • Supervised a team of 14 employees in an effort to meet company-wide collection goals on a monthly basis.
  • Managed production, efficiency and quality of work while meeting delinquency goals on a monthly basis.
  • Monitored and reviewed collection accounts on a daily basis; maintained delinquency on a monthly basis.
  • Manage statistical and work flow reports on a daily, weekly and monthly basis.
  • Increased client rankings on a monthly basis until managed teams were in 1st place.
  • Prepared individual plans for development for each team member on a monthly basis.
  • Achieved 15% reduction in bad debt write offs on a monthly basis.
  • Prepared reports on a weekly/monthly basis and submitted to the Management Team.
  • Conducted coaching sessions and one on ones with representatives on a monthly basis
  • Deliver quality assurance monitoring scores and best practices on a monthly basis.
  • Analyzed and reported collection results on a monthly basis to Senior Management.
  • Managed all A/R for reporting to Doctor on a monthly basis.
  • Guided collectors daily for outstanding collections results on a monthly basis.
  • Monitored agent productivity on an hourly, daily and monthly basis.
  • Calculated bonus reports for each collector on a monthly basis.
  • Process reports on a daily, weekly and monthly basis.
  • Evaluated and coached employees on a monthly basis.
  • Manage the Charge-off portfolio on a monthly basis.

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38. Daily Operations

low Demand
Here's how Daily Operations is used in Collection Supervisor jobs:
  • Position reported directly to Vice President for daily operations of this international finance company.
  • Directed daily operations and supervised 10 data collection representatives.
  • Controlled daily operations of company's check recovery department.
  • Supervised and managed all daily operations of collection department.
  • Executed daily operations of different collections programs.
  • Executed daily operations of collections agents workload.
  • Supervised daily operations of collections unit.
  • Control daily operations regarding work flow to staff to ensure adequate coverage for all projects assigned to the Parking Fines unit.
  • Coordinated meetings and maintain data on daily production, keeping schedules current and, providing feedback on daily operations.
  • Served as Interim Co-Director of Business Office services which included overseeing admissions, vendors, and daily operations.
  • Supervised a call center consisting of thirty plus employees, handling daily operations and special projects.
  • Work daily operations as well as the escalated more difficult accounts to ensure maximum reimbursement.
  • Provided support, input, and feedback concerning daily operations.
  • Assist in daily operations of the Regional Collections Center.
  • Oversee daily operations of the Medicaid Collection Department.
  • Directed daily operations of the Financial Analysts staff.
  • Oversee the daily operations of the Collection Dept.
  • Oversee the daily operations for the outbound agents.
  • Managed daily operations of donor whole blood collections and donor apheresis collections.
  • Controlled daily operations of predictive dialer and improved skip tracing methods which increased collections by 10%.

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39. Loan Applications

low Demand
Here's how Loan Applications is used in Collection Supervisor jobs:
  • Verified information on loan applications, and sorted applications through the triage process.
  • Accepted calls for loan applications conducted over the internet Approved leans, payments and customer renewals
  • Analyze loan applications with varying content in adherence to prescribed procedures and analyze financial data to support recommendations.
  • Recognized by management for developing and revising department procedures and policies for loan applications.
  • Submitted loan applications to the underwriter for verification and recommendations.
  • Received customer information via telephone or in person to process loan applications.

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40. Ensure Compliance

low Demand
Here's how Ensure Compliance is used in Collection Supervisor jobs:
  • Performed quality assurance audits to ensure compliance with FDCPA and applicable State and Federal regulatory compliance requirements.
  • Performed investigative research and due diligence functions to ensure compliance of all Federal regulations.
  • Developed and monitored department budget to ensure compliance within corporate standards.
  • Maintained diligent documentation to ensure compliance with internal and regulatory standards.
  • Perform audit on collections, suit, agency, and bankruptcy accounts to ensure compliance and adherence to statement of work.
  • Monitored employees, and reviewed work to ensure compliance with company standards along with federal and state laws.
  • Supervised work and performance of 15 collectors, monitoring/auditing calls to ensure compliance with federal laws and regulations.
  • Trained, coached, and mentored the staff to ensure compliance with state and federal collection laws.
  • Conducted self-audits to ensure compliance of policy and procedures and the successful passing of any audits.
  • Conducted telephone monitoring to ensure compliance of FDCPA which resulted in 100% compliance.
  • Audited and reviewed collection accounts and processes to ensure compliance with all regulatory practices.
  • Monitor and ensure compliance with attendance, dress code, and all ERS policy.
  • Audit files to ensure compliance with federal guidelines and company policy and procedures.
  • Implemented quality control guidelines to ensure compliance with state and federal collections laws.
  • Performed on-site audits for each community to ensure compliance and ethical standards.
  • Reviewed accounts and conduct phone monitoring to ensure compliance with company policy.
  • Conducted file reviews to ensure compliance with FDCPA and departmental productivity standards.
  • Monitored external partners to ensure compliance to Fair Debt Collections Protection Act.
  • Monitored staff to ensure compliance to insurance policies and office protocol.
  • Side by side audits to ensure compliance with industry regulations.

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41. Collection Agents

low Demand
Here's how Collection Agents is used in Collection Supervisor jobs:
  • Supervised and coordinated activities of 5 collection agents engaged in collecting overdue payments from customers.
  • Supervised 50+ data collection agents who gathered information on various marketing research projects.
  • Coached Billing and Collection agents one on one to assist them in achieving optimum results in their own work.
  • Recruited, trained and supervised a staff of 20 collection agents, which included post and primary collectors.
  • Managed, coached & developed the 1st shift Collections Dept's collection agents, clerical support and lead.
  • Trained and managed up to 14 back end collection agents and achieved significant improvements in their productivity.
  • Schedule staff and direct activities of five Collection Agents, averaging $50K+ in monthly debt collection.
  • Supervised and managed the collection agents team that was responsible for obtaining unpaid subscriptions from customers.
  • Supervised a team of eight collection agents to assure timely execution of billing and collection processes.
  • Coached and motivated a team of 11 collection agents on issues arising from the FDCPA.
  • Trained and managed 5 - 8 collection agents and achieved significant improvements in their productivity.
  • Coached and mentored collection agents in the art of maximizing collections on defaulted credit cards.
  • Supervised up to 15 Collection Agents pursuing mid- and late-stage overdue home equity accounts.
  • Trained, supervised, coached & monitored the daily performance of all collection agents.
  • Conducted one-on-one coaching sessions to ensure the success and development of the collection agents.
  • Managed all aspects of a team of fifteen, first party collection agents.
  • Assisted in all supervisory functions of a team of 15 collection agents.
  • Trained and supervised collection agents to ensure prompt recovery of client property.
  • Managed a department of 50 collection agents for residential mortgage payments.
  • Supervised twenty or more collection agents for Bank of America.

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42. Collection Strategies

low Demand
Here's how Collection Strategies is used in Collection Supervisor jobs:
  • Managed portfolio assets to ensure all activity worked in accordance with requirements and guidelines, including adjusting collection strategies as needed.
  • Developed collection strategies and coordinated action plan activities to increase liquidation rates collection department.
  • Managed testing and validation of new collection strategies prior to implementation.
  • Monitored, analyzed, and implemented collection strategies for departmental operations.
  • Trained, developed, implemented collection strategies and regulatory practices.
  • Developed effective collection strategies to minimize annual zone financial losses.
  • Developed collection strategies that included repossession and legal procedures.
  • Developed collection strategies that included procedures for legal proceedings.
  • Conducted audits on internal and external collection strategies.
  • Identify potential losses and utilize collection strategies.
  • Initiated and implemented new collection strategies which had resulted in the increase of productivity and total dollars collected for the company.
  • Utilized skip tracing efforts and identified potential losses through various collection strategies, trained and experienced to negotiate loan payments.
  • Helped to develop and implement collection strategies to ensure that the unit and site met targeted goals.
  • Supported the department in developing and perfecting proactive credit and collection strategies using Six Sigma Training.
  • Implemented exceptional collection strategies to ensure that customer delinquency stay at an all time low.
  • Identified potential losses and utilize collection strategies, training and experience to negotiate loan payments.
  • Executed collection strategies while ensuring quality, compliance, and production standards were met.
  • Develop and implement appropriate collection strategies to achieve goals and reduce losses.
  • Develop collection strategies to bring A/R balances within defined ranges and targets.
  • Implemented collection strategies for numerous portfolios including bank card and retail.

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43. Action Plans

low Demand
Here's how Action Plans is used in Collection Supervisor jobs:
  • Delivered appropriate counseling and corrective action plans when necessary including verbal warning and recommendations for termination.
  • Completed monthly action plans and conducted weekly one-on-one coaching sessions to aide in associate development.
  • Analyzed measurable individual and team outcomes and prepares action plans to continuously improve performance.
  • Deploy action plans to take under-performing individuals to a higher level of productivity.
  • Developed process improvement action plans for staff not meeting minimum performance requirements.
  • Complete monthly performance evaluations and prepare action plans for Account Representatives.
  • Developed and executed action plans to correct any deficiencies.
  • Monitored and developed projects/action plans.
  • Project leader of several action plans to include: Billing cycle issues, auditing processes and new hire development.
  • Identify expense, revenue, and process improvement opportunities within the department and develop action plans for implementation.
  • Developed collections process and procedures for hiring, training, recruiting, and implemented action plans disciplinary action.
  • Completed monthly and yearly reviews for employees providing feedback, recognition, and action plans when necessary.
  • Analyze quality assurance data to identify trends and to develop and implement corrective action plans as appropriate.
  • Monitor collection activity by reviewing monthly aging reports and cash results, prepare action plans for improvement.
  • Analyzed and monitored customer and employee satisfaction results; created action plans to obtain desired outcome.
  • Delivered monthly One on One's to collectors providing feedback which also included action plans.
  • Manage performance development (MPP annual reviews, Performance Improvement Plans, Action Plans).
  • Compile team projection data in order to analyze actual vs. forecast and determine action plans.
  • Hire, train, counsel and implement corrective action plans and disciplinary actions with personnel.
  • Oversee departmental compliance and staff training issues and develop and implement appropriate corrective action plans.

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44. Student Loans

low Demand
Here's how Student Loans is used in Collection Supervisor jobs:
  • Supervised and organized government programs for defaulted student loans.
  • Managed and developed a staff of 23 collectors who collected on 60 day delinquent higher education and career training student loans.
  • Reduced outstanding student loans collections debt by 35% consistently each year for my own account base.
  • Supervised and coordinated activities of 10-25 workers engaged in debt collection of defaulted government student loans.
  • Collected debt on student loans, child support, medical, and handled accounts in litigation.
  • Managed the USAF (Sallie Mae) department for the collection of defaulted student loans.
  • Negotiated with debtors to pay their medical bills, phone bills, and student loans.
  • Lead a top performing team of Collection Reps who collected on student loans.
  • Collected delinquent student loans on behalf of United States Department of Education.
  • Worked collections for 1st party personal student loans for Loan Science.
  • Retail collections of consumer loans, mortgages, and student loans.
  • Handled all bankruptcy filings for student loans.
  • Supervised staff collecting on defaulted student loans.
  • Collected on NSF checks,AEP accounts and Student Loans
  • Rehabilitated the most student loans in the companies history Motivated and coached a group of 5 collections reps to increase productivity.

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45. Dialer System

low Demand
Here's how Dialer System is used in Collection Supervisor jobs:
  • Oversee the Proactive Dialer system and Telnet to minimize representative availability time and borrower abandon rates.
  • Monitored and manipulated predictive dialer system to maximize collector effectiveness and provide optimum results.
  • Manage dialer system by creating campaigns with specific account criteria that will maximize customer contact both outbound and inbound call volume.
  • Job duties include and are not limited to managing a call center (mortgage) with inbound and outbound dialer systems.
  • Monitored Agent Metrics, Productivity and Quality using Administrative Dialer System *Ensemble Pro / KPI Metrics: Avg.
  • Assigned accounts to collectors through an auto dialer system based on volume, maximizing collector effectiveness.
  • Started and monitored dialer systems to maintain correct call count and to maintain a functioning system.
  • Implemented automated dialer system (AVAYA), achieving $960,000 in savings in year 1.
  • Managed a team of 5 self pay collectors (collectors used auto dialer system).
  • Maintained daily production of the Predictive Dialer System for a 52 million dollar portfolio.
  • Maintain and implement our dialer system to ensure the call center is functioning properly.
  • Maintained daily production of the Predictive Dialer System for a 3.2 billion-dollar portfolio.
  • Managed and developed strategies for the EIS predictive dialer system to increase productivity.
  • Monitor the overall team usage and dialer systems to achieve maximum portfolio penetration.
  • Observe and monitor the dialer system to meet daily company standards.
  • Provided training to employees on efficient usage of dialer system.
  • Provided training for the dialer system (Advantage).
  • Maintained, organized and set up auto-dialer system.
  • Train employee s using AS400 dialer system.
  • Perform dialer system and monitoring.

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46. Company Standards

low Demand
Here's how Company Standards is used in Collection Supervisor jobs:
  • Supervised multiple portfolios with over 1 billion in total assets and liquidating according to client, industry and company standards.
  • Manage a staff of 35 ensuring all policies and procedures are met by the department and company standards.
  • Ensured compliance with client, office, and company standards, policies, and procedures.
  • Interview, train, supervise and terminate employees according to Company standards.
  • Established goals higher than company standards for employees to maintain and achieve.
  • Ensured policies and procedures were followed and maintained according to company standards.
  • Created strategies and proposals to meet company standards and objectives.
  • Set weekly and monthly goals to meet company standards.
  • Complied with company standards and federal collection laws.
  • Trained new hires to successfully exceed company standards.
  • Reviewed all Repo requests from my Team which included approving and or denying requests based on Company Standards.

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47. Production Goals

low Demand
Here's how Production Goals is used in Collection Supervisor jobs:
  • Accepted accountability for collection responsibilities including meeting the number of call goals, daily production goals and collector performance.
  • Monitored calls to ensure that each representative met daily production goals, along with complying with the federal collection laws.
  • Manage collections staff, inspire reps to meet production goals, comply with company standard and federal collections laws.
  • Ensured that the production goals were achieved within the sixty to ninety day stage of delinquency.
  • Ensured staff is meeting production goals, complying with company standards and federal collection laws.
  • Manage and maintain production goals through streamlining associate activities, processes and work flow.
  • Motivated team to ensure monthly delinquency and production goals were achieved.
  • Insured that collection team met monthly and quarterly production goals.
  • Analyzed workflow management to ensure department and production goals were meet.
  • Skip Ttracing Set daily production goals for team and staff.

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48. Collection Process

low Demand
Here's how Collection Process is used in Collection Supervisor jobs:
  • Oversee daily collection process; assist in employee training and development evaluations, report daily employee progress/performance; including attendance/payroll.
  • Developed policies and procedures to assure operation of a cost effective revenue collection process.
  • Developed billing and collection process improvement.
  • Managed daily work activity encompassed within the collection process, and was directly responsible and accountable for business process outcomes.
  • Promoted to Training Specialist, responsible for training all newly hired candidates in all aspects of the collection process.
  • Oversee the internal collection process on past due accounts averaging $3 million in collection actions per year.
  • Ensured effective communication, both verbal and written, with management in all areas of the collection process.
  • Managed the credit and collection processes for 33% of the United States, indirect automotive lending operation.
  • Assisted collectors with appeals, refund requests, and other matters directly pertaining to the collection process.
  • Conduct daily board meetings to discuss delinquency results, areas of improvement and collection process enhancement.
  • Reduced employee turnover by improving the collection process and providing frequent formal and informal feedback sessions.
  • Worked with Legal Firm and Business Office Management to set up Auto Legal Collection Process.
  • Managed all collection processes, training, escalated matters, the managing of delinquent portfolios.
  • Revamped the turn-around time for the overall collection process by approximately 60%.
  • Created a Procedure Manual, documenting billing and collection processes and procedures.
  • Facilitated practices, procedures, concepts training for collection process to staff.
  • Learn collection processes and strategies by working with colleagues within the department.
  • Hired, trained and supervised staff of 12 collectors in the collection process
  • Stream-lined collection processes by scripting out specific questions to ask construction customers.
  • Develop and manage a training program for the fee collection process.

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49. Performance Management

low Demand
Here's how Performance Management is used in Collection Supervisor jobs:
  • Managed all personnel-related issues including salary administration, disciplinary guidelines, performance management, and employee assistance programs for 12-18 associates.
  • Provided support to peers by assuming work responsibilities for team members including coaching development performance management when necessary.
  • Handle all aspects ranging from performance management to improving morale towards exceeding departmental objectives.
  • Created and implemented new performance management guidelines consistent with the new positions.
  • Provide employee Performance Management according to company guidelines.
  • Evaluated and initiated the performance management of associates.
  • Conducted performance management, salary actions, ratings, and promotions for staff.
  • Track and document employee attendance, coordinate employee performance management and appraisal.
  • Led performance management, development, and coaching/feedback sessions.
  • Managed a collections team by motivating, hiring, training, performance management and setting goals.
  • Supervised team of up to 20 front-end collectors Responsible for all aspects of training and performance management
  • Risk Assessment Contractual Negotiations, Employee Performance Management, Training & Development.
  • MAJOR ACCOUNTABILITIES Manage a collections team including hiring, motivating, training, performance management and audit calls for quaulity efficiency.

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50. Company Goals

low Demand
Here's how Company Goals is used in Collection Supervisor jobs:
  • Managed developing technology, including automated dialing systems and their effective usage, to achieve team and company goals.
  • Used coaching and mentoring skills to improve collector's performance and help obtain and exceed company goals.
  • Worked closely with all employees to ensure tools required for continuous improvement in maintaining company goals.
  • Assisted in implementing Quality Assurance policies as they apply to the company goals and guidelines.
  • Coach team members on improving areas of their Matrix to reach Individual and Company goals.
  • Provided employees with annual evaluations and improvement performance plan to accomplish employee company goals.
  • Have weekly meeting with team to go review company goals and collection performance.
  • Create, guide and assist team with company goals and productivity guidelines.
  • Assisted staff when necessary to ensure company goals were met or exceeded.
  • Assist with ideas and develop ways to help reach company goals.
  • Created detailed business and performance plans to meet company goals.
  • Motivated team members to meet and exceed company goals.
  • Achieve high company goals and maximize production.
  • Set employee s work schedule, goals, and Company goals.
  • Scheduled and facilitated regular team and departmental meetings to discuss strategies for attaining and maintaining company goals.
  • Supervised a team of 8 to 10 collectors.Top-performing team each month successfully reaching company goals.
  • Manage 15-20 collectors - Motivate and Manage company goals and #s -Collect/close small Loans accts.

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20 Most Common Skill for a Collection Supervisor

Collection Staff15.5%
Collection Procedures14.1%
Customer Service10.5%
Debt Repayment6.4%
Delinquent Accounts5.4%
Collections Department4.7%
Payment Arrangements4.5%
Fdcpa4.4%

Typical Skill-Sets Required For A Collection Supervisor

RankSkillPercentage of ResumesPercentage
1
1
Collection Staff
Collection Staff
11.4%
11.4%
2
2
Collection Procedures
Collection Procedures
10.3%
10.3%
3
3
Customer Service
Customer Service
7.7%
7.7%
4
4
Debt Repayment
Debt Repayment
4.7%
4.7%
5
5
Delinquent Accounts
Delinquent Accounts
4%
4%
6
6
Collections Department
Collections Department
3.5%
3.5%
7
7
Payment Arrangements
Payment Arrangements
3.3%
3.3%
8
8
Fdcpa
Fdcpa
3.2%
3.2%
9
9
Customer Accounts
Customer Accounts
3.1%
3.1%
10
10
Credit Card Transactions
Credit Card Transactions
3%
3%
11
11
Insurance Companies
Insurance Companies
2.7%
2.7%
12
12
Performance Reviews
Performance Reviews
2.5%
2.5%
13
13
Accounts Receivables
Accounts Receivables
2%
2%
14
14
Company Policies
Company Policies
1.9%
1.9%
15
15
Collection Calls
Collection Calls
1.8%
1.8%
16
16
Bankruptcy
Bankruptcy
1.8%
1.8%
17
17
Collection Activities
Collection Activities
1.8%
1.8%
18
18
Phone Calls
Phone Calls
1.8%
1.8%
19
19
Staff Members
Staff Members
1.5%
1.5%
20
20
Collection Efforts
Collection Efforts
1.5%
1.5%
21
21
Sales Goals
Sales Goals
1.4%
1.4%
22
22
Medicare
Medicare
1.4%
1.4%
23
23
Disciplinary Actions
Disciplinary Actions
1.2%
1.2%
24
24
Direct Reports
Direct Reports
1.2%
1.2%
25
25
Collection Representatives
Collection Representatives
1.1%
1.1%
26
26
Collection Goals
Collection Goals
1.1%
1.1%
27
27
Outbound Calls
Outbound Calls
1.1%
1.1%
28
28
Data Entry
Data Entry
1.1%
1.1%
29
29
Monthly Reports
Monthly Reports
1%
1%
30
30
Department Goals
Department Goals
1%
1%
31
31
Customer Complaints
Customer Complaints
1%
1%
32
32
Medicaid
Medicaid
1%
1%
33
33
Special Projects
Special Projects
0.9%
0.9%
34
34
Corrective Action
Corrective Action
0.8%
0.8%
35
35
State Regulations
State Regulations
0.8%
0.8%
36
36
Collection Agencies
Collection Agencies
0.8%
0.8%
37
37
Monthly Basis
Monthly Basis
0.8%
0.8%
38
38
Daily Operations
Daily Operations
0.8%
0.8%
39
39
Loan Applications
Loan Applications
0.7%
0.7%
40
40
Ensure Compliance
Ensure Compliance
0.7%
0.7%
41
41
Collection Agents
Collection Agents
0.7%
0.7%
42
42
Collection Strategies
Collection Strategies
0.7%
0.7%
43
43
Action Plans
Action Plans
0.7%
0.7%
44
44
Student Loans
Student Loans
0.7%
0.7%
45
45
Dialer System
Dialer System
0.6%
0.6%
46
46
Company Standards
Company Standards
0.6%
0.6%
47
47
Production Goals
Production Goals
0.6%
0.6%
48
48
Collection Process
Collection Process
0.6%
0.6%
49
49
Performance Management
Performance Management
0.6%
0.6%
50
50
Company Goals
Company Goals
0.6%
0.6%

7,143 Collection Supervisor Jobs

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