Collection supervisor work from home jobs - 225 jobs
DME Collections Supervisor I
Healthcare Services 4.1
Remote job
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: *************************************************************************************** applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description:
DME CollectionsSupervisor (Solventum)
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You'll Make in this Role
As a DME CollectionsSupervisor, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
Supervising day-to-day activities in Collections to allow your team to meet production goals.
Direct and set priorities for your team to meet goals in compliance with federal rules and regulations as well as payer expectations and company policies and procedures.
Assists in developing training strategies, coaches and mentors team members based on scorecard performance and customer service expectations.
Proactively addresses and resolves issues that may impact customer satisfaction, cash flow, employee attrition and cost.
Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
Bachelor's Degree or higher AND (2) years of collections operational experience in a private, public, government or military environment
OR
High School Diploma/GED AND (7) years of collections operational experience in a private, public, government or military environment
AND
In addition to the above requirements, the following are also required:
1 year of previous supervisory experience
1 year of experience dealing with third party payer reimbursement drivers
Additional qualifications that could help you succeed even further in this role include:
Prior supervisory or management experience in a healthcare or customer service environment
Customer service skills
Demonstrated use of effective problem-solving skills
Ability to work effectively in a team environment, as well as independently.
Proven ability to deal effectively with all employees and external business contacts while conveying a positive, service-oriented attitude
Proven ability to multi-task and adapt in a fast paced and changing environment
Proven ability to communicate effectively, both verbally and in writing
Proven ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment
Experience with Microsoft Office applications including Word, Excel, and Outlook
Work location: Remote - United States
Travel: May include up to 10%
Relocation Assistance: May be authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Applicable to US Applicants Only:The expected compensation range for this position is $73,600 - $101,200, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: *************************************************************************************** of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain *****************. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Solventum Global Terms of Use and Privacy Statement
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the
terms.
$73.6k-101.2k yearly Auto-Apply 9d ago
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DME Collections Supervisor I
Solventum
Remote job
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: *************************************************************************************** applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description:
DME CollectionsSupervisor (Solventum)
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You'll Make in this Role
As a DME CollectionsSupervisor, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
Supervising day-to-day activities in Collections to allow your team to meet production goals.
Direct and set priorities for your team to meet goals in compliance with federal rules and regulations as well as payer expectations and company policies and procedures.
Assists in developing training strategies, coaches and mentors team members based on scorecard performance and customer service expectations.
Proactively addresses and resolves issues that may impact customer satisfaction, cash flow, employee attrition and cost.
Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
Bachelor's Degree or higher AND (2) years of collections operational experience in a private, public, government or military environment
OR
High School Diploma/GED AND (7) years of collections operational experience in a private, public, government or military environment
AND
In addition to the above requirements, the following are also required:
1 year of previous supervisory experience
1 year of experience dealing with third party payer reimbursement drivers
Additional qualifications that could help you succeed even further in this role include:
Prior supervisory or management experience in a healthcare or customer service environment
Customer service skills
Demonstrated use of effective problem-solving skills
Ability to work effectively in a team environment, as well as independently.
Proven ability to deal effectively with all employees and external business contacts while conveying a positive, service-oriented attitude
Proven ability to multi-task and adapt in a fast paced and changing environment
Proven ability to communicate effectively, both verbally and in writing
Proven ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment
Experience with Microsoft Office applications including Word, Excel, and Outlook
Work location: Remote - United States
Travel: May include up to 10%
Relocation Assistance: May be authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Applicable to US Applicants Only:The expected compensation range for this position is $73,600 - $101,200, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: *************************************************************************************** of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain *****************. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Solventum Global Terms of Use and Privacy Statement
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the
terms.
$73.6k-101.2k yearly Auto-Apply 9d ago
Collections Supervisor
Environmental Science 3.7
Remote job
Shift:
Monday through Friday, 8:00 AM - 5:00 PM
Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.
SUMMARY:
Reporting directly to the Assistant Controller, the CollectionsSupervisor is responsible for managing, coordinating, and directing staff and activities related to collections on past due accounts and reconciliation of account discrepancies.
Compensation: $70,000 per year
ESSENTIAL FUNCTIONS:
Responsible for all aspects of team performance management including hiring, goal setting, development, evaluating, performance improvement, motivation, and recognition. May provide ongoing feedback for performance improvement.
Provides research, feedback, and decisions to resolve customer and staff questions and requirements. Work with the team and other internal clients to address concerns/issues.
Develops and implements goals, objectives, policies, procedures, and work standards.
Works collaboratively with internal/external clients in regard to payment plans, disputes, account reconciliations, etc.
Processes more complex credit card payments or payments where the client contacts us directly with a request on their account.
Contact clients regarding past due invoices; contact clients regarding duplicate payments, overpayments, underpayments and credits; document all contacts and conversation in system.
Assists collections team with complex unapplied payments as required.
Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
Drive process improvement projects as identified by manager and performs other administrative support duties as assigned
Ensures daily work activities are being prioritized and delegated appropriately; reroutes or redeploys work as necessary amongst the team to ensure departmental goals and objectives are being met.
Builds an engaging team environment by training and coaching associates. Recognizes outstanding team member contributions. Listens to team members feedback and resolves issues or conflicts. May lead regular team meetings and communicate essential information to the team.
Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and team members; acts in a manner that promotes a harmonious and effective workplace environment.
QUALIFICATIONS:
Education and Experience:
Associates' degree or higher in Business, Accounting, Finance, or related field.
Previous leadership experience is beneficial
2-4 years' experience in accounting, cash application, accounts receivable, or related field
Required Knowledge and Skills
Understanding of principles of finance, accounting, and bookkeeping
Experience with managing customer accounts and reconciliations
Proficiency in MS Office, specifically Excel
Working knowledge of ERP systems, such as Great Plains, JDE, SAP, Epicor, etc.
Excellent oral and written communication skills
Ability to lead, coach, and mentor teammates
Ability to influence change amongst broad groups
Required Competencies:
Teamwork - works collaboratively as part of a team and works cross functionally to achieve company goals.
Customer Service - manages customer situations and responds promptly and consistently to customer needs.
Organization and Time Management - handles multiple projects simultaneously with strong attention to detail.
Detail-oriented - focuses on data for accuracy to complete job duties, with a high degree of accuracy; makes a conscious effort to understand root causes, not just effects.
Problem-solving - reviews multiple sources of information, collects data, and uses intuition and experience to resolve issues for internal and external partners
Analytical - synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data
PHYSICAL/MENTAL REQUIREMENTS:
Mobility to work in an office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 10 pounds; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone.
WORKING ENVIRONMENT:
Work is performed in a hybrid and/or remote setting.
Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.
Benefits
When you join Pace , you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.
Equal Opportunity Employer
Pace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
$70k yearly Auto-Apply 24d ago
Manager, Accounting - Billing & Collections (Remote Work Considered)
Bae Systems 4.7
Remote job
This opportunity is for an opening that is a key contributor to the Accounting & Control team. This role provides the right candidate the opportunity to lead a diversified team that has maintained a high-quality standard of accuracy and timeliness of job performance. The selected individual will be responsible for the oversight of the Billing and Collections team and their activity as well as the oversight and support for key accounting activities such as Revenue Recognition determination, financial reporting and compliance. The role will interface regularly with multi-functional management team members as they help drive the Sales to Cash cycle.
**Key responsibilities include but are not limited to the following items:**
+ Act as a finance trusted business partner and advisor to the US Controls and NSS organizations.
+ Provide financial oversight, direction, and strategic guidance to the members of the team.
+ Provide regular communication and presentation of financial data to leaders in an accurate, concise, and understandable manner.
+ Lead, mentor, and develop an effective and technically capable finance team, driving cash metrics and key performance indicators.
+ Manage employee development and recognition (annual reviews, training, employee recognition activities, etc.).
+ Limit cash risk to the business by performing Customer credit reviews and management of terms.
+ Work with the billers to make sure billings are completed in a timely and accurate fashion.
+ Ownership of key General Ledger account activity through review and approval of associated journal entries and reconciliations
+ Assist program teams in their determination of contract revenue recognition per IFRS 15
+ Contribute to the on-going review of financial statement accounts to ensure accuracy
+ Support internal and external audits as needed
+ Other duties as assigned
**Required Education, Experience, & Skills**
+ Bachelor's degree in Finance, Accounting, Economics, or a related Business discipline
+ 6 years of applicable professional experience
+ Must be able to work independently with limited supervision.
+ Must be detail-oriented and have the ability to handle time-sensitive deadlines
+ Must possess strong organizational and interpersonal skills and possess excellent written and oral communication skills.
+ Must be self-motivated, proactive, and capable of independently and effectively planning and prioritizing personal tasking.
+ Proficient in Microsoft Office (e.g., Excel, Word, PowerPoint)
+ Must possess a positive attitude and excellent people skills required for interfacing easily and effectively with various teams and a variety of personalities at varying levels and locations.
**Preferred Education, Experience, & Skills**
+ Prior experience with Oracle ERP system
+ Prior experience in **Accounts Receivable** for an **International Company** .
+ Prior experience with interpreting Accounting policy & procedure
+ **Experience in Management of a team across multiple site locations.**
**Pay Information**
Full-Time Salary Range: $105835 - $179920
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
**Manager, Accounting - Billing & Collections (Remote Work Considered)**
**117789BR**
EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression
$47k-68k yearly est. 60d+ ago
Collections Team Lead
Lendingpoint 4.1
Remote job
Job Title: Collections Team Lead
Reports To: Collections Manager
FLSA Status: Non-Exempt
Department: Collections
JOB SUMMARY: Responsible for providing day-to-day guidance, coaching, and operational support to a team of collections agents to ensure adherence to established procedures, performance standards, and regulatory requirements. This role is primarily focused on hands-on execution, real-time coaching, and monitoring performance against defined metrics. The Collections Team Lead operates within established guidelines and collaborates closely with the Collections Manager on staffing, policy, and performance-related matters.
ESSENTIAL JOB FUNCTIONS:
Team Support & Performance Monitoring
Provide day-to-day coaching, guidance, and real-time feedback to assigned collections agents to support performance against established metrics, including Right Party Contact (RPC) conversion rate, Promise-to-Pay (PTP) kept rate, handle times, and Quality Assurance (QA) scores.
Conduct regular one-on-one coaching sessions, side-by-sides, call monitoring, and case reviews to reinforce best practices and address performance gaps.
Monitor schedule adherence, attendance, and punctuality; communicate observations and coverage needs to Workforce Management (WFM) and the Collections Manager.
Review daily, weekly, and monthly performance reports and communicate results, trends, and improvement opportunities to management.
Provide performance observations and recommendations to the Collections Manager; does not independently issue discipline, determine compensation, or make promotion or termination decisions.
Operational Support
Monitor agent documentation of customer interactions, payment arrangements, and account activity for accuracy and completeness; escalate issues as appropriate.
Review payment plans, workout options, hardship programs, settlements, and escalated account resolutions within clearly defined guidelines and delegated approval limits; escalate exceptions to management.
Identify trends in delinquency, customer behavior, agent performance and communicate observations and potential improvement opportunities to leadership.
Compliance & Quality Assurance
Support compliance with FDCPA, UDAAP, TCPA, FCRA, CFPB guidelines, and internal policies by monitoring calls, reinforcing accurate disclosures, and ensuring proper documentation.
Reinforce compliant call handling and quality standards through coaching, call reviews, and quality assurance feedback.
Monitor completion of required training and certifications and communicate gaps or concerns to management.
Escalate potential compliance risks, policy deviations, or quality issues to the Collections Manager or Compliance team.
Customer Experience & Escalation Support
Serve as a first-level escalation resource for complex or sensitive customer situations within established procedures.
Assist agents with challenging negotiations while balancing customer advocacy and business objectives.
Support management by gathering information and documentation related to customer complaints, hardship cases, or regulatory inquiries.
Promote a customer-focused culture emphasizing empathy, professionalism, and effective resolution.
OTHER JOB FUNCTIONS:
Ability to work overtime, as business needs require.
Ability to work a flexible schedule, which may include evening shifts.
Ability to work weekends as scheduled or required to support operational needs.
MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
High school diploma or equivalent required; associate's or bachelor's degree preferred.
Minimum of two (2) years of experience in collections, financial services, or a customer-facing role.
Proficiency in email communication and Microsoft Office applications, including Word and Excel.
Working knowledge of consumer financial regulations, including FDCPA, UDAAP, TCPA, FCRA, and CFPB requirements.
Working knowledge of basic business math concepts, including payment calculations and balance reconciliation.
COMPETENCIES:
Customer Service: Demonstrate empathy, professionalism, and a strong commitment to delivering an exceptional customer experience.
Team Support & Coaching: Provides day-to-day guidance, coaching, and feedback to support agent performance and skill development in alignment with established expectations.
Performance Monitoring: Uses established metrics and KPIs to monitor performance, identify trends, and communicate improvement opportunities to management.
Communication: Communicates clearly and professionally, listens actively, and adapts messaging appropriately when working with customers, peers, and leadership.
Problem Solving: Applies sound judgment to assess issues, follow established procedures, and escalate complex situations as appropriate.
Compliance Awareness: Demonstrates working knowledge of regulatory requirements and reinforces compliant behaviors through monitoring, coaching, and adherence to policies.
Customer Focus: Supports resolution of escalated or sensitive customer situations while balancing customer needs with business guidelines.
Team Collaboration: Works collaboratively with peers and cross-functional partners, including Quality, Compliance, Workforce Management, and leadership.
Attendance & Reliability: Consistently meets attendance, punctuality, and schedule expectations.
SUPERVISORY RESPONSIBILITY
None
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to stand, walk, reach, and sit for a minimum of 8 hours with or without reasonable accommodation. The employee is required to use hands to finger, handle, or feel objects and/or tools. The employee is required to talk or hear with or without reasonable accommodation and must sometimes lift and move up to 10 pounds.
WORK ENVIRONMENT
While performing the logistics duties of this job, the employee is frequently exposed to moderate noises such as computers, printers, and other light traffic noise in an office setting.
This role is in-office. Remote work may be performed from a pre-approved location, as arranged, and scheduled by team management and approved by department leadership.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be supplemented at any time with or without notice.
$50k-78k yearly est. 5d ago
Collections Manager (Full Time, In Office)
Bullcity Financial Solutions
Remote job
About the Role
Bull City Financial Solutions is looking for a hands-on Collections Manager to lead our collections team and oversee day-to-day recovery operations. This role is focused on execution, performance, and compliance in a regulated environment, with responsibility for managing people, results, and process.
You will manage team leads and collectors, track performance, address issues as they come up, and work with internal leadership and clients to ensure collections activity is effective and aligned with expectations. While the role includes client interaction, it is primarily focused on leading the collections function.
This is a fully on-site role aligned with collections operations. Some teams may work remotely, but this position is expected to be present and engaged.
Who We Are
Since 1975, Bull City Financial Solutions has provided Accounts Receivable Management services nationwide, specializing in Healthcare, Utility, Communications, Financial, Education, and Government sectors. We handle large, complex portfolios and operate with a strong emphasis on professionalism, accountability, and compliance.
Compensation & Benefits
• Salary range: $70,000-$85,000 base pay (position is eligible to participate in the Leadership Level Bonus Plan, which is paid monthly)
• 21 days PTO per year (increases over time)
• 401(k) plan eligibility after 1 year
• Opportunities for advancement
What You'll Do
• Lead and oversee daily collections operations
• Manage collections staff, including team leads and collectors
• Coach and develop team members, addressing performance issues as needed
• Monitor productivity, call quality, and recovery metrics
• Identify trends, gaps, and opportunities to improve results
• Ensure all collection activity complies with applicable laws, regulations, and client requirements
• Manage staffing, schedules, and workload distribution
• Support client communication related to collections performance and escalations
• Partner with leadership to align collections activity with company goals
• Maintain clear reporting and visibility into collections performance
• Build a professional, compliant, and results-focused team culture
What We're Looking For
• Previous experience managing collections operations
• At least 3 years of leadership experience in a collections environment
• Experience in regulated or healthcare collections preferred
• Strong understanding of compliance, call center operations, and performance management
• Clear and professional communication skills
• Comfortable working with data, metrics, and reporting
• Strong organizational and problem-solving skills
• Proficient with computers and standard business software
Work Environment
• On-site, office-based role
• Work hours aligned with collections operations
• Down-to-earth, results-driven environment that values competence, accountability, and good coffee
$70k-85k yearly Auto-Apply 12d ago
Senior Billing and Accounts Receivable Specialist, Enterprise Accounts
Samsara 4.7
Remote job
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale.
Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.
About the role:
This is not your typical Billing or Accounts Receivable role. As a key member of our finance team, you will provide "white-glove" service to a small portfolio of our largest and most complex enterprise customers. You will be the dedicated point of contact, managing the entire order-to-cash process from start to finish. This role requires a unique mix of senior-level accounting expertise and proactive customer relationship management.
This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. Relocation assistance will not be provided for this role
You should apply if:
You want to impact the industries that run our world: Your efforts will result in real-world impact-helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.
In this role, you will:
Serve as a dedicated partner for our top enterprise customers, providing a personalized and proactive billing experience.
Manage a manual and complex invoicing process for our largest customers, from order intake to cash application, ensuring accuracy and timeliness.
Embody the role of a collections analyst by actively reconciling and analyzing moving parts of a customer's account to ensure timely payments.
Collaborate cross-functionally with sales, legal, and other teams to resolve complex billing discrepancies and customer inquiries.
Develop a deep understanding of customer needs by getting on calls, asking the right questions, and proposing effective solutions.
Interact directly with senior-level executives, both internally and externally, using your strong communication and executive presence to navigate sensitive situations.
Champion process optimization by identifying bottlenecks in manual workflows and proposing refinements to streamline the order-to-cash cycle over time.
Utilize your expertise in the full Order to Cash (OTC) cycle, including invoicing, cash application, and collections.
Analyze and prepare accounts receivable reports, and assist in month-end close activities.
Uphold Samsara's cultural principles as we continue to grow and scale globally.
Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
Bachelor's degree, preferably in accounting.
Minimum of 5 years of progressive experience in accounting, with at least 2 years in a dedicated Order to Cash (OTC) accounts receivable, or accounts management role
Proven ability to manage complex, manual financial processes
Experience with supporting Enterprise Customers and providing a white glove service.
Demonstrated experience in cross-functional collaboration and problem-solving.
Exceptional analytical skills and a knack for asking the right questions to get to the root of an issue.
Executive presence and polished communication skills required to interact with senior leadership.
Proficiency in Microsoft Excel and other accounting software.
An ideal candidate also has:
CPA.
Experience prioritizing and managing time, working under strict deadlines, and ensuring compliance with company policies.
Experience in tech is a plus.
Must be a fast learner, multi-tasker with a strong desire to learn and have a ‘can do' attitude.
Strong initiative, intellectual curiosity, and willingness to take ownership of complex problems.
Must be able to collaborate and communicate effectively.
Experience with NetSuite and other Enterprise Resource Planning (ERP) systems.
Critical thinker, able to implement scalable processes.
Excellent written and verbal communication skills, and analytical skills.
Strong organization skills with exceptional attention to detail and follow-through.
The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.$70,805-$95,200 USD
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Benefits
Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email ********************************** or click here if you require any reasonable accommodations throughout the recruiting process.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com' or ‘@us-greenhouse-mail.io'. For more information regarding fraudulent employment offers, please visit our blog post here.
$70.8k-95.2k yearly Auto-Apply 3d ago
Senior Billing Specialist / Coding / Revenue Cycle Lead (Remote - U.S. Healthcare)
Drhouse
Remote job
DrHouse is a leading U.S.-based telemedicine company redefining how patients access care. We deliver fast, affordable, and high-quality virtual healthcare, putting patients first while operating at scale across the United States. As we continue to grow, we are seeking a Senior Billing Specialist / Revenue Cycle Lead to own and optimize our end-to-end billing and revenue cycle operations.
Role Overview
This is a senior, hands-on leadership role responsible for owning the full revenue cycle while leading and developing the billing team.
You will serve as the subject matter expert for U.S. healthcare billing, oversee daily billing operations, manage payer relationships, and drive continuous improvement in collections, denial reduction, and compliance. This role is primarily focused on commercial payers and Medicare.
The ideal candidate has deep experience in U.S. medical billing, strong leadership skills, and is comfortable operating in a fast-paced telehealth environment.
Key Responsibilities
Lead, manage, and mentor the billing and revenue cycle team, ensuring accuracy, efficiency, and accountability
Own the full revenue cycle, including insurance verification, charge entry, claim submission, payment posting, denials management, and collections
Establish and optimize billing workflows, performance metrics, and QA processes
Act as the escalation point for complex billing and payer issues
Drive initiatives to improve reimbursement rates, reduce denials, and accelerate cash flow
Serve as the primary contact for payer relationships, including Humana, Aetna, BCBS, UHC, Medicare, and Anthem
Ensure compliance with HIPAA, CMS regulations, and payer policies
Partner cross-functionally with clinical, compliance, product, and leadership teams
Analyze billing and revenue data and report key KPIs to senior leadership
Required Qualifications
5+ years of experience in U.S. medical billing and revenue cycle management
Proven experience leading or supervising billing teams
Strong expertise with commercial payers and Medicare
Advanced knowledge of CPT, ICD-10, denial management, and payer workflows
Hands-on experience with EHR and practice management systems; clearinghouse experience preferred
Strong understanding of HIPAA, CMS rules, and reimbursement regulations
Excellent leadership, communication, and problem-solving skills
Highly detail-oriented with strong analytical capabilities
Preferred Qualifications
Experience in telehealth, virtual care, or high-volume digital health environments
Professional certifications such as CRCE, CRCP, HFMA certifications, leadership training, or similar
Experience scaling billing operations in a growing organization
What We Offer
Fully remote role within the U.S.
Competitive compensation based on experience
High-impact leadership role with ownership over revenue operations
Opportunity to build and scale billing processes in a growing telehealth company
Mission-driven team focused on expanding access to care
$43k-62k yearly est. Auto-Apply 12d ago
Accounts Receivable Operations Supervisor
Quadax Careers & Culture
Remote job
Salary range: $49,000 to $59,000
This position is in office 5 days a week for the first 3 months (training period) in Middleburg Heights, Ohio. Then reverts to hybrid model of 4 days in office and 1 day working remote each week.
Key Responsibilities:
Oversee performance of month-end closing procedures for a select group of clients: Meet month-end closing deadlines, reconcile monthly receipts to bank records, and manage all other client designated expectations.
Responsible for quality and quantity of work done by accounts receivable specialists, both onshore and offshore. Review audits, turnaround times, and production reports - develop action plans with measurable results. Communicate results to team members and report on actions needed to help teams improve.
Point of contact for internal audit team. Manage global calibration meeting schedule, attend calibration meetings, and communicate results with both global and domestic audit leads.
Ensure that all team members are adequately trained. Develop and implement SOPs and instructional aids when needed.
Develop and maintain project plans and trackers for tasks. Provide status updates to all stakeholders. Pro-active communication and follow-up are required competencies.
Analyze process flows to streamline procedures to improve efficiency of department, recommend automation opportunities.
Build positive rapport with global and domestic teams. Build your knowledge base on different cultures. Lead the effort to keep teams motivated.
Works directly with both global and domestic team members to provide information through email, tele-conferences, and go-to-meetings. Answers questions promptly, follows-up on open action items as needed.
Works with global and domestic management to ensure success of the global teams. Point person on administrative items such as portal access and reporting.
Maintains continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs.
Communicates client process changes as they are provided by the Client Service team to your respective team members. Ensure that process changes are documented, received and understood by the team members.
Supervise staff in accordance with company policies and procedures
Conduct interviews, hire new staff, and provide employee training.
Coach staff to improve performance, including preparing Coaching Performance Plans
Establish employee goals and conduct periodic employee performance reviews
Maintain staff scheduling to include work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment and back-up for absent employees.
Schedule and conduct department meetings to review client issues and initiatives, departmental quality, and productivity metrics and other departmental topics.
Oversee projects specific to the department or division.
Other duties as assigned
Education/Experience:
Two years of college or equivalent work experience
Professional with excellent communication, analytical, and time management skills
Intermediate level Excel experience (including creation of pivot tables )
Ability to establish priorities, proceed with objectives, and work independently
Ability to handle stress in a fast paced environments with multiple priorities and deadlines while adapting to a changing atmosphere.
Ability to make judgement decisions, grasp new ideas, and communicate with various employees and clients at all levels.
Ability to multitask and work in a fast paced environment
Effective communication skills and a positive attitude
Preferred Education/Experience:
Accounts receivable background
Previous experience with payment posting at a revenue cycle management company
Team performance management
Working knowledge of healthcare billing and reimbursement, government payer and managed care industry
$49k-59k yearly 15d ago
Bonafide AR Supervisor
Inhealth Systems and Services 3.7
Remote job
Growing Pediatric Durable Medical Equipment company is seeking an AR Supervisor with in-depth knowledge of the Bonafide Billing Software.
Reports to: Vice President of Sales and Operations
Responsibilities include:
Oversight and supervision of internal AR Team of three;
Coordination and collaboration with external Billing Service (ACU-Serve);
Oversight of Patient Responsibility/Statement process;
Assistance with Bonafide settings and new payor set-up; and
Oversight of Fee Schedule management.
Qualifications
Requirements:
Detailed knowledge of Bonafide Billing Software required;
Advanced skills in excel required;
Excellent oral and written communication skills required;
Minimum of two years billing supervisory experience preferred; and
Durable Medical Equipment experience preferred;
Compensation and Benefits:
Salary - $50,000 - $60,000 (commensurate with experience);
Fully Remote;
Major Medical and Dental Insurance;
401K;
ESOP Shares - we are an employee-owned company
#LI-NEB
$50k-60k yearly 18d ago
Collections and Deductions Analyst
Cencora, Inc.
Remote job
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
This role is responsible for researching and reconciling customer disputes, payments, credits, invoices, and contracts to reflect the proper status and balance of the customer's account receivable and ensure payment recovery on invalid short payments/claims. Disputes are researched utilizing SAP, Customer and third-party websites and external and internal departments. Position handles significant high volumes which requires fast decision making and a self-starter requiring minimal supervision. Analyze historical customer payments and disputes to derive issues, trends and root cause analysis using multiple systems and customer supplied information. This is a fully remote position for all cities in the states listed.
Primary Responsibilities
* Monitor and track the daily analysis of customer disputed invoices/short-payments on a very high volume-based activity.
* Perform analysis of customer accounts based on the customer's purchases, payment history, credit worthiness, credit limit exposure and our business strategy.
* Track and evaluate past due A/R accounts to reduce the risk of credit exposure
* Evaluate credit worthiness of accounts and determine proper account order hold or releases
* Ability to research cash application matters on customer account
* Evaluate aged items for bad debt write off and refund analysis
* Perform offsetting adjustments to ensure customer account balances are properly stated
* Contact customers to secure payment on overdue balances, issues resolution on open items
* Provide guidance and support to Sales and Operations Managers, Logistics, Common carrier disputes, outside Distribution operations about the release of orders to accounts that have aged accounts receivable.
* Maintain a strong cross functional communication with Sales, Logistics, and Management regarding identified account risks, potential credit problems, disputes and customer comments. Identify and escalate as necessary.
* Provide monthly and ad-hoc reports and updates to key stakeholders
Systems Responsibilities
* Maintain and manage all data related to customer discounts, allowances and other deductions in SAP
* Track work on deductions issues unless the issue is resolved
* Research Cash Applications done on customers from Bank Statements
Compliance
* Following SOP business rules, and through case creation, generate a credit memo where applicable to resolve customer financial disputes.
* Ensures GAAP, SOX and Cencora policies and procedures are adhered to and the ongoing operation, maintenance and controls of the AR system;
* Ensure proper SOX documentation on customer accounts, credit memo issuance and approvals
* Support audits of deductions, payments and write-offs
* Identify and assist in the preparation of accounts for placement with collection agencies or 3rd Party activity.
Financial Responsibilities
* Financial recovery of invalid disputed customer account receivables balances
* Negotiate and structure payment plans
* Ensure customer accounts are accurately stated in adherence to US GAAP
* Recommend write offs for uncollectable open invoices and disputed balances
Education and Work Experience
Requires broad training in fields such as business administration, accountancy, generally obtained through completion of a four-year Bachelor's degree program
Skills and Knowledge
* Associate Degree in Accounting or Finance, but Bachelor's Degree preferred
* 5 years of A/R software experience for large corporations such as SAP, Oracle, etc
* 5 years minimum of A/R Dispute resolution experience in a large organization, working with vendor portals
* 5 years minimum of Cash Application research and analysis
* Must have Advanced Excel skills: writing advanced formulas, Pivot Tables, V-lookups, etc.
* 5 years of experience working with functional groups and different level of employees throughout the organization to achieve business results effectively and professionally
* 5 years following GAAP and SOX requirements in a publicly traded company
* Ability to work in a global team environment
#LI-SW1
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit **************************************
Full time
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call ************ or email ****************. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Affiliated Companies
Affiliated Companies: AmerisourceBergen Services Corporation
$45k-74k yearly est. Auto-Apply 10d ago
emote Collections Supervisor | Collections Team Lead | Call Center Sup
Live Oak Financial Inc. 3.8
Remote job
Job DescriptionRemote CollectionsSupervisor | Collections Team Lead | Call Center Supervisor Live Oak Financial, Inc. Full-Time | Remote | Collections Leadership | Financial Services Live Oak Financial, Inc. is seeking an experienced Remote CollectionsSupervisor to lead, coach, and manage a team of professional collectors within a compliance-first, KPI-driven collections environment. This role is responsible for team performance, liquidation results, quality assurance adherence, and day-to-day operational leadership.
This is not a junior or trainee role. We are looking for a hands-on supervisor with real collections leadership experience who can drive results, enforce standards, and operate autonomously in a remote setting.
Core Responsibilities (ATS-Optimized)
Supervise and lead a team of debt collectors / collections specialists
Monitor and drive performance against KPIs (call volume, RPC, liquidation, new money)
Conduct daily huddles, call coaching, and one-on-one performance reviews
Enforce FDCPA, Regulation F, TCPA, and internal compliance standards
Review call quality, account notes, and collector activity
Partner with QA, Compliance, and Management to address issues and improvements
Assist with onboarding, training, and ramping of new collectors
Manage attendance, schedules, and productivity in a remote environment
Escalate disputes, complaints, and sensitive accounts per procedure
Maintain accurate reporting and documentation within collections systems
Required Qualifications (High-Match Keywords)
2+ years of experience as a CollectionsSupervisor, Team Lead, or Call Center Supervisor
Prior hands-on experience as a debt collector (consumer and/or commercial)
Strong working knowledge of FDCPA, Reg F, TCPA, and call compliance
Experience supervising remote or call center collections teams
Proven ability to coach collectors to measurable performance improvement
Experience managing dialer-based, high-volume collections environments
Strong leadership, communication, and accountability skills
Comfortable working independently in a remote supervisory role
Preferred Experience
Financial services, lending, medical, utility, telecom, or BPO collections
QA monitoring, call scoring, or compliance audits
Skip tracing and dispute handling workflows
Performance-based compensation environments
Compensation & Benefits
Competitive supervisory-level base pay
Performance-based incentives tied to team results
Paid training and compliance support
Stable, full-time remote leadership role
Advancement opportunities into Senior Supervisor, Operations Manager, or Compliance Leadership
Work Environment
Fully remote position
Structured schedules with defined KPIs
Compliance-first culture with strong QA support
Executive-led organization with modern systems
Why Live Oak Financial
Growing national financial services organization
Strong compliance and operational infrastructure
Clear authority, expectations, and accountability
Long-term stability and leadership growth runway
Equal Opportunity Employer
Live Oak Financial, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected classification.
$41k-51k yearly est. 8d ago
Credit and Collections Analyst
Quidelortho
Remote job
The Opportunity
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
The Role
At QuidelOrtho, we're advancing the power of diagnostics for a healthier future for all. Join our mission as our next Credit and Collections Analyst. This position will administer credit operations in a manner that will increase sales volume, contribute to the profit of the company and enhance customer stability, and provide for the prompt turnover and protection of the company's investment in accounts receivable.
This position will be remote in San Diego, CA.
The Responsibilities
In accordance with corporate guidelines, performs customer cash collections and support cash application. Communicates and engages directly with external and internal customers in a professional manner.
Gathers reasonably up-to-date information on customers upon which to base a decision on an individual order or on an account as a whole.
Performs customer credit checks and delinquency reviews. Performs periodic credit reviews, monitoring and the setting of credit limits. Maintains financial customer master data.
Participates in monthly close and ensures AR is accurately/timely reported incl. supporting documentation.
Perform other work-related duties as assigned.
The Individual
Required:
Bachelor's degree required in finance, business administration or related field
Must have a minimum 2-3-year credit management, treasury or finance experience
Strong analytical skills, ability to make quick/calculated decisions, and ability to perform effectively in a team and individual work environment
SAP experience
PC competency required (Word, Excel, PowerPoint)
Outstanding verbal and written communication
Preferred:
S4Hana preferred
The Key Working Relationships
Internal Partners:
Working across functions and departments, customer service, treasury and IT
External Partners:
Auditors, Customers and Distributors and Federal Government
The Work Environment
The work environment is representative of general office environment or work-from home. No strenuous physical activity, though occasional light lifting of files and related materials is required. 80% of time in meetings, working with team, or talking on the phone, 20% of the time at the desk on computer, doing analytical work. Occasional travel required. Travel includes airplane, automobile travel and overnight hotel.
The Physical Demands
This position will require traditional demands of that related to an office environment, which includes but not limited to: sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling for extended periods of time.
Salary Transparency
The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on the facts and circumstances of each case. The salary range for this position is $58,000 to $76,000 and is bonus eligible. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time), and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.
Equal Opportunity
QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at **************************.
#LI-HF1
$58k-76k yearly Auto-Apply 1d ago
A/R Supervisor (Remote)
Teaching Strategies, LLC 3.7
Remote job
Job DescriptionDescriptionBe a Part of our Team! Join a working team that is dedicated to the mission of the work we do! Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. As front runners in the early childhood education market, we build dynamic, top-quality digital products that integrate all of the essential elements of a high-quality solution: curriculum, assessment, professional development, and family engagement. We are building a team of results-oriented individuals who will thrive in a collaborative, work-hard/play-hard culture. We pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is, teaching children to become creative, confident thinkers.
Position Overview
We are seeking an experienced Accounts Receivable Supervisor with 7+ years of progressive AR experience to help scale our receivable functions. This role will oversee complex customer payment arrangements, ensure timely and accurate invoices, collections and reporting, as well as manage a small team of AR professionals. The ideal candidate brings a customer service mentality, deep technical AR sub ledger understanding, and experience analyzing and reporting AR related financial data.
Specific Roles & Responsibilities:Accounts Receivable & Billing
Oversee end-to-end accounts receivable operations for a targeted group of customers, including invoices, collections, cash applications, credits, and adjustments
Manage complex billing structures, including multi-year contracts, payment plans and customer-specific requirements
Serve as first escalation point for complex customer issues, disputes, and contract interpretation related to billing and payment
Ensure accurate AR aging, monitor collection performance, and drive continuous improvement in DSO and cash flow
Partner closely with Sales, Renewals, Partner Success and Operations to align billing with contract terms, customer expectations and financial operations
Ensure up-to-date records of all phone calls and email notes are being maintained in the system and on spreadsheets
Team Leadership
Lead, coach, and develop a team of AR professionals, providing clear direction, performance feedback, and career development
Allocate workload effectively and ensure service levels are met during peak billing cycles
Controls, Reporting & Systems
Maintain strong internal controls and ensure compliance with accounting policies and GAAP
Assist as needed with month-end close, including reconciliations, suggestions of doubtful accounts, and management reporting
Support audits by providing requested documentation and explanations related to customers
Suggest process improvements and automation within AR systems and billing tools (ERP, CRM, payment platforms)
Qualifications:
Required
7+ years of accounts receivable experience, including supervision or team leadership
Proven experience handling complex customers and billing arrangements
Capable of critical thinking, reaching a reasonable and comprehensive conclusion
Excellent proficiency with Microsoft Office products, particularly Excel and Outlook
Experience with ERP and billing systems, preferably NetSuite
Preferred
Experience in subscription-based businesses
Experience with Stripe Payment Processing Software
Why Teaching Strategies
At Teaching Strategies, our solutions and services are only as strong as the teams that create them. By bringing passion, dedication, and creativity to your job every day, there's no telling what you can do and where you can go! We provide a competitive compensation and benefits package, flexible work schedules, opportunities to engage with co-workers, access to career advancement and professional development opportunities, and the chance to make a difference in the communities we serve.
Let's open the door to your career at Teaching Strategies!
Some additional benefits & perks while working with Teaching Strategies
Teaching Strategies offers our employees a robust suite of benefits and other perks which include:
Competitive compensation package
Employee Equity Appreciation Program
Health and wellness insurance benefits
401k with employer match
Flexible work environment
Unlimited paid time off (which includes paid holidays and Winter Break)
Paid parental leave
Tuition assistance, professional development, and opportunities for career growth
Best in class technology equipment for every employee
Penthouse suite in downtown DC seconds away from Washington Nationals Stadium and Audi Field
Teaching Strategies is an equal opportunity employer and is committed to fostering a workplace where everyone can thrive.
Equal Employment Opportunity (EEO) Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act (EPPA)
$40k-52k yearly est. 17d ago
Sr. Credit & Collections Analyst
Wcm White Cap Management
Remote job
A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
Job Summary
Responsible for notifying customers of delinquent accounts to solicit payment. Receive payment and post to customer's account. Maintain records of collection and status of accounts.
Major Tasks, Responsibilities and Key Accountabilities
•Performs a wide variety of credit and collection functions for larger or more complex accounts.
•Ensures compliance with established guidelines, guidelines reviews and monitors credit sources, credit files, customer applications and delinquent accounts.
•Compiles and maintains basic credit information about financial status of customer and status of collection efforts.
•Maintains records on credit risks, delinquent accounts and incomplete files.
•Ensures compliance with established guidelines.
•Performs other duties as assigned.
Nature and Scope
May modify processes to resolve situations.
Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by a supervisor or direct customers of the process.
Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees' professional development but does not have hiring/firing authority.
Work Environment
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting or standing in the same location and/or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).
Typically requires overnight travel less than 10% of the time.
Education and Experience
Technical certification or associate degree may be required in some areas. Generally 5-7 years of experience in a related area of responsibility.
Preferred Qualifications
5-7 years B2B Credit and Collections - REQUIRED
Construction industry with lien and bond rights knowledge - Preferred
Accounts Receivable
Credit Analysis and Reconciliations
Customer Service/Relationship Building
Intermediate Excel skills
Tech savvy
This position may be remote, or hybrid based on location. Eligible candidates residing in the greater Atlanta area will be asked to work two days a week in our Doraville, GA Field Support Center.
If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you.
$53k-75k yearly est. Auto-Apply 14d ago
Credit & Collections Specialist
Job Listingsfujifilm
Remote job
The Credit & Collections Specialist is a highly independent role with limited management oversight. The main purpose is to manage all accounts in one's territory and develop them into high cash-generating zones. This position performs activities related to customer credit, collection, invoicing & dispute resolution.
Company Overview
At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.
But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.
Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.
Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: ***************************************************
Job Description
Duties and responsibilities
Ensure current/accurate Accounts Receivable positions for assigned accounts via collections, credit, research & analysis.
Establish and maintain appropriate credit limits by analyzing DSO and external credit risk management tools and reports.
Establish cross-departmental relationships to drive quick resolutions to any discrepancies in invoicing.
Ensure the prompt payment of assigned accounts through persistent telephone, email,and written communication.
Initiate customer retention through daily communication and develop strategy for on-time payments and preventing credit hold status.
Assist with audit support collection and bad debt analysis.
Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
Qualifications
Experience:
3+ Years Collection experience preferred.
Educational requirements:
Bachelor's Degree or equivalent work experience required.
Special skills or other job requirements:
Strong communication, attention to detail and organizational skills.
Proficiency in Microsoft Excel.
SAP experience a plus.
Salesforce experience a plus.
GetPaid experience a plus.
Physical requirements
The position requires the ability to perform the following physical demands and/or have the listed capabilities.
The ability to sit up 75-100% of applicable work time.
The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
The ability to stand, talk, and hear for 75% of applicable work time.
The ability to lift and carry up to ten pounds up to 20% of applicable work time.
Close Vision: The ability to see clearly at twenty inches or less.
Travel
Occasional (up to 5%) travel may be required based on business need.
Salary and Benefits:
$57,000.00 - $65,000.00 ($10,000.00 KPI Bonus)
Medical, Dental, Vision
Life Insurance
401k
Paid Time Off
*#LI-Remote
In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.
Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements.
For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.
EEO Information
Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
ADA Information
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (****************************** or ***************.
$57k-65k yearly Auto-Apply 2d ago
Collections and Deductions Analyst
MWI Animal Health
Remote job
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
This role is responsible for researching and reconciling customer disputes, payments, credits, invoices, and contracts to reflect the proper status and balance of the customer's account receivable and ensure payment recovery on invalid short payments/claims. Disputes are researched utilizing SAP, Customer and third-party websites and external and internal departments. Position handles significant high volumes which requires fast decision making and a self-starter requiring minimal supervision. Analyze historical customer payments and disputes to derive issues, trends and root cause analysis using multiple systems and customer supplied information. This is a fully remote position for all cities in the states listed.
Primary Responsibilities
Monitor and track the daily analysis of customer disputed invoices/short-payments on a very high volume-based activity.
Perform analysis of customer accounts based on the customer's purchases, payment history, credit worthiness, credit limit exposure and our business strategy.
Track and evaluate past due A/R accounts to reduce the risk of credit exposure
Evaluate credit worthiness of accounts and determine proper account order hold or releases
Ability to research cash application matters on customer account
Evaluate aged items for bad debt write off and refund analysis
Perform offsetting adjustments to ensure customer account balances are properly stated
Contact customers to secure payment on overdue balances, issues resolution on open items
Provide guidance and support to Sales and Operations Managers, Logistics, Common carrier disputes, outside Distribution operations about the release of orders to accounts that have aged accounts receivable.
Maintain a strong cross functional communication with Sales, Logistics, and Management regarding identified account risks, potential credit problems, disputes and customer comments. Identify and escalate as necessary.
Provide monthly and ad-hoc reports and updates to key stakeholders
Systems Responsibilities
Maintain and manage all data related to customer discounts, allowances and other deductions in SAP
Track work on deductions issues unless the issue is resolved
Research Cash Applications done on customers from Bank Statements
Compliance
Following SOP business rules, and through case creation, generate a credit memo where applicable to resolve customer financial disputes.
Ensures GAAP, SOX and Cencora policies and procedures are adhered to and the ongoing operation, maintenance and controls of the AR system;
Ensure proper SOX documentation on customer accounts, credit memo issuance and approvals
Support audits of deductions, payments and write-offs
Identify and assist in the preparation of accounts for placement with collection agencies or 3rd Party activity.
Financial Responsibilities
Financial recovery of invalid disputed customer account receivables balances
Negotiate and structure payment plans
Ensure customer accounts are accurately stated in adherence to US GAAP
Recommend write offs for uncollectable open invoices and disputed balances
Education and Work Experience
Requires broad training in fields such as business administration, accountancy, generally obtained through completion of a four-year Bachelor's degree program
Skills and Knowledge
Associate Degree in Accounting or Finance, but Bachelor's Degree preferred
5 years of A/R software experience for large corporations such as SAP, Oracle, etc
5 years minimum of A/R Dispute resolution experience in a large organization, working with vendor portals
5 years minimum of Cash Application research and analysis
Must have Advanced Excel skills: writing advanced formulas, Pivot Tables, V-lookups, etc.
5 years of experience working with functional groups and different level of employees throughout the organization to achieve business results effectively and professionally
5 years following GAAP and SOX requirements in a publicly traded company
Ability to work in a global team environment
#LI-SW1
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit **************************************
Full time Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call ************ or email ****************. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Affiliated CompaniesAffiliated Companies: AmerisourceBergen Services Corporation
for an estimated 3 - 4 month.
The Credit & Collection Specialist is responsible for collections of accounts exceeding 31 days in all ePac plants, assess customer credit worthiness, customer communication, processing payments, and managing accounts receivable to ensure timely collection of payments. Key duties include contacting customers with overdue accounts, negotiating payment plans, resolving billing disputes, and maintaining accurate financial records. Strong communication, negotiation, and analytical skills, along with proficiency in accounting software, are essential for this role.
Tasks & responsibilities:
Credit
Review customer credit applications to determine credit worthiness and establish credit limits
Manage credit limit increase requests
Review customer reference checks
Update customer terms on Salesforce accounts
Collections
Manage past due customer accounts exceeding 31 days
Initiate credit holds, credit revocations and claims submissions as needed
Identify required supporting documentation for collection claims submissions
Present action items to Sales team and Plant managers on weekly AR call
Collaborate with Sales to arrange calls with unresponsive customers
Review internal reports and update Salesforce accounts accordingly
Follow up on Quality Control complaints that contribute to delayed payment of invoices
Negotiate and track all payment plans with customers
Manage outstanding collection claims through completion
JOB KNOWLEDGE, SKILLS & ABILITIES
Strong customer service and client relationship building skills
Ability to work independently and with enthusiasm
Excellent written and verbal communication skills with ability to interact with customers and internal stakeholders
High level of accuracy and attention to detail when handling accounts, records and reports
Strong experience with cloud-based accounting tools with preference in Business Central Dynamics 365, SalesForce, Google Suites and Microsoft Excel
Excellent analytical skills and ability to meet process deadlines
EXPERIENCE AND EDUCATION
High School diploma or equivalent
Bachelor's degree in finance, business or accounting preferred
Minimum 3-5 years B2B collection experience
Full cycle accounts receivable and strong understanding of accounting life-cycle
Experience working with start-up companies and fast-growing businesses preferred
WORK ENVIRONMENT
Remote position
$38k-54k yearly est. 21d ago
Credit & Collections Specialist
Meriton 3.5
Remote job
Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value-for our partners and our people.
If you're looking to make an impact, we're glad you're here. At Meriton, you'll join a team that believes in big ideas, doing great work, and building careers that matter-every step of the way.
Position Description
Job Title: Credit & Collections Specialist
Reports To: AR Manager
FLSA Status: Exempt
Location: Shared Services Office, Irving, TX
Summary:
The Credit & Collections Specialist plays a crucial role in maintaining the company's financial health by managing a complex portfolio of delinquent accounts. This position requires in-depth knowledge of collections best practices, sound judgment, and the ability to independently resolve issues that impact the company's financial operations and customer relationships. This role demands the regular exercise of discretion and independent judgment in matters of significance to the company's business operations.
Essential Duties and Responsibilities:
Manage and prioritize a high-value portfolio of delinquent accounts, utilizing advanced analytics to assess collectability and determine optimal case strategies for maximum recovery while managing associated costs.
Initiate and engage in outbound communications with customers regarding delinquent accounts, negotiating payment solutions and repayment plans, and providing exceptional customer service while upholding company standards and compliance requirements.
Conduct in-depth analysis of accounts receivable trends, identifying areas for improvement and recommending solutions to enhance collection processes and potentially automate manual activities.
Collaborate with cross-functional teams, including sales, billing, and customer service, to resolve complex billing issues, discrepancies, and customer complaints.
Exercise discretion and independent judgment in resolving invoice disputes, negotiating payment arrangements, and determining appropriate actions for accounts requiring additional attention or potential escalation.
Manage a portfolio of internal and external legal cases related to collections, including initiating case budgets, developing case strategies, and coordinating with external legal firms.
Represent the company in key legal proceedings such as hearings, mediations, conferences, and trials, making critical decisions regarding discovery and working with legal counsel.
Monitor and analyze key performance indicators (KPIs) such as Days Sales Outstanding (DSO) and recovery rates, preparing and presenting reports on collection activities and progress to management.
Provide training and mentorship to junior collections staff on collections procedures, legal compliance, and effective communication strategies.
Act as a subject matter expert on collections policies, procedures, and relevant regulations (e.g., FDCPA, SCRA, bankruptcy), ensuring adherence and compliance.
Regular, consistent and necessary to meet the needs of the business
Assists the leadership of the AR team and other team members with various research projects and/or special projects
Performs other duties and responsibilities as assigned
Must conduct self in an ethical, legal, and responsible manner at all times
Must adhere to the policies, principles, and guidance within the Employee Handbook and Code of Conduct
Competencies
Elevated professionalism which demonstrates tempered emotions, empathy, positive intent, and integrity in all interactions.
Excellent communication and interpersonal skills with the ability to build strong relationships across all levels of the organization. Strong verbal and written communication skills
Ability to effectively communicate and present information one-on-one and in group situations, and outside of the company.
Ability to solve practical problems and manage a variety of variables in situations and with problems where only limited information or standardization exists
Open and transparent with a strong work ethic as well as the ability to handle sensitive and confidential information.
Strong attention to detail
Ability to work in a fast-paced environment
Must be a self-starter, independent, and strong organization skills, with the ability to manage multiple priorities and deadlines at any given time
Ability to establish and build effective working relationships with colleagues and staff. Acceptance of a variety of lifestyles, behaviors, and cultural, and spiritual practices
Education/Experience:
Bachelor's degree in Finance, Accounting, Business Administration, or a related field, or equivalent work experience.
Bilingual capability strongly preferred
Minimum of five years of progressive experience in collections, with a strong understanding of accounts receivable and credit risk assessment.
Demonstrated ability to exercise discretion and independent judgment in handling complex and sensitive financial situations.
Proficiency in financial software and ERP systems
Must be proficient in the Microsoft Office Suite, including Outlook, Excel, PowerPoint and Word
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals
with disabilities to perform the essentials functions. The noise level in the work environment is usually moderate. The workplace is in a corporate office environment and the temperature in the work environment is usually moderate. The position's primary office is the Shared Services, Irving, TX office; however, telework or work at home, on the road, or in a satellite location for portions of the workweek may occur, depending upon project needs and requirements in coordination with your direct supervisor and/or most senior leader of your department.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essentials functions. Must be able to regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Acknowledgment:
I have read this job description and fully understand the requirements set forth therein. I hereby accept the position of Sr. Collections Specialist agree to perform the identified essential functions in a safe manner and in accordance with the facility's established procedures. I further understand that my employment is at-will and thereby understand that my employment can be terminated at-will either by the company or myself and that such termination can be made with or without notice.
Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.
Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.
$38k-47k yearly est. 2d ago
Senior Collections Representative
Cnhs 3.9
Remote job
Senior Collections Representative - (250003C5) Description The person in this position will be responsible to monitor and research cases that are in-house and on the discharged not final billed report to mitigate any potential denials and ensure that claims are clean before billing.
Individual will work closely with Clinical Resource Management (CRM) to ensure cases reflect the correct clinical level of care and ensure clinical information is received by the insurance carrier for timely level of care authorizationsby the payers.
Monitor and report payer authorization delays and stall tactics as they occur .
Follow-up with all insurance carriers to facilitate timely and correct reimbursement for high balance cases.
Investigate and report reasons for non-payment and delays.
Perform root cause analysis of the various trends identified.
Write appeals to recover denied and underpaid claims.
Support payer escalation process by being able to ensure high balance casesare prepared for outsourcing to attorney .
Gather documentation and summarize issues for attorney .
Qualifications Minimum EducationHigh School Diploma or GED (Required) Minimum Work Experience5 years Related patient accounting experience required especially related to denial mitigation, root cause analysis and LOC reconciliation.
(Required) Functional AccountabilitiesPre-Billing Review inpatient cases before billing to ensure that leveling, authorization, eligibility and any other function to ensure a clean claim is released for billing.
Continuously monitor the pending report with CRM to ensure issues are resolved in a timely manner.
Maintain OP DNFB to include updating DX codes from PPM.
Analyze and Report Conduct root cause analysis of issues reducing reimbursement & slowing payment cycle; identify key issues and assist in tracking, trending and reporting; identify and clearly communicate deficiencies and resolutions of issues impacting reimbursement; respond in a timely fashion to any deviation from established and required processes and standards.
Conduct analysis on a wide variety of issues related to billing, collections and denial processes; make process improvement recommendations based on findings; interact at all levels of CNMC to include senior management.
Assist in development of solutions, training & education to resolve issues and share data with staff and management.
Continuously work to improve the design and performance of the established reporting and tracking systems.
Appeal Ensure all high dollar denials & underpayments are appealed & followed up timely; ensure maximum recovery of reduced reimbursement.
Manage large volumes of denials, denial amounts and various appeal deadlines to prioritize workload and maximize reimbursement.
Process individual denials and ensure written appeals are clear, concise and within timely appeal limits.
Collection Support Check for payment posting and receive list of unpaid claims from system; proactively follow-up on submitted claims to determine payment status through telephone or web contact in a timely manner; collect information from carriers about what specific documentation is needed to pay claim.
Contact internal departments (Health Information Management, Clinic Operations) for information and documentation to carrier to facilitate claim payment; provide documentation via fax, phone or mail to payer, e.
g.
, operative reports.
Track appeals of denied claims to determine status and work with carrier for payment; resubmit claim if payer does not have record of claim.
Prioritize work to facilitate payment of higher account balances.
May follow-up with parent, if insurance has paid parent to receive reimbursement.
May recommend adjustments and write-offs to bill within identified parameters; refer to manager as appropriate.
Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Organizational AccountabilitiesOrganizational Accountabilities (Staff) Organizational Commitment/Identification Anticipate and responds to customer needs; follows up until needs are met Teamwork/CommunicationDemonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others' ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial ResponsibilityUse resources efficiently Search for less costly ways of doing things SafetySpeak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location: District of Columbia-WashingtonWork Locations: Remote Work Location 111 Michigan Avenue NW Washington 20010Job: Accounting & FinanceOrganization: FinancePosition Status: R (Regular) - FT - Full-TimeShift: DayWork Schedule: 40 hours per week Job Posting: Jan 13, 2026, 4:12:38 PMFull-Time Salary Range: 39832 - 66393.
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