How To Become A Collection Team Lead: What It Is and Career Path

What is a collection team lead and how to become one

Updated January 8, 2025

3 min read

The average collection team lead salary is $68,868. The most common degree is a bachelor's degree degree with an business major. It usually takes 6-12 months of experience to become a collection team lead. Collection team leads with a Human Intelligence (HUMINT) certification earn more money. Between 2018 and 2028, the career is expected to grow -8% and produce -17,500 job opportunities across the U.S.

ScoreCollection Team LeadUS Average

Salary

5.4

Avg. Salary $68,868

Avg. Salary $59,228

Stability level

7.9

Growth rate -8%

Growth rate 0.3%

Diversity

6.0

Race

American Indian and Alaska Native 0.48%

Asian 3.59%

Black or African American 13.03%

Hispanic or Latino 18.94%

Unknown 4.03%

White 59.92%

Gender

female 57.13%

male 42.87%

Age - 46

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 46

Stress level

7.9

Stress level is high

7.1 - high

Complexity level

4.9

Complexity level is intermediate

7 - challenging

Work life balance

7.6

Work life balance is good

6.4 - fair

Key steps to become a collection team lead

Explore collection team lead education requirements

Most common collection team lead degrees

Bachelor's

45.0 %

Associate

23.1 %

High School Diploma

19.7 %

Start to develop specific collection team lead skills

Skills	Percentages
Customer Service	13.77%
Credit Card	7.28%
Delinquent Accounts	5.99%
Payment Arrangements	5.72%
FDCPA	4.31%

Complete relevant collection team lead training and internships

Accountants spend an average of 1-3 months on post-employment, on-the-job training. New collection team leads learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a collection team lead based on U.S. Bureau of Labor Statistics data and data from real collection team lead resumes.

Research collection team lead duties and responsibilities

Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
Receive and distribute ACH forms receive form all lots.
Assist consumers in money and behavior managements and ensures HIPAA compliance
Collect monies from Medicaid, Medicare, VA and various other third party payers.

Get collection team lead experience

Generally, it takes 6-12 months to become a collection team lead. The most common roles before becoming a collection team lead include collector, customer service representative team lead and collections representative.

Prepare your collection team lead resume

When your background is strong enough, you can start writing your collection team lead resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a collection team lead resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable collection team lead resume templates

Build a professional collection team lead resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your collection team lead resume.