Collection team lead job description
Updated March 14, 2024
4 min read
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Example collection team lead requirements on a job description
Collection team lead requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in collection team lead job postings.
Sample collection team lead requirements
- Minimum of 3 years of experience in collections
- Proven track record of meeting collection targets
- Excellent knowledge of debt recovery laws and regulations
- Strong analytical and problem-solving skills
- Proficient in using collection software and tools
Sample required collection team lead soft skills
- Strong leadership and team management skills
- Excellent communication and negotiation skills
- Ability to work under pressure and meet tight deadlines
- High level of integrity and ethical standards
- Excellent customer service skills
Collection team lead job description example 1
Sedgwick LLP collection team lead job description
**The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.**
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work
Most Loved Workplace
Forbes Best-in-State Employer
Collections Team Lead
**PRIMARY PURPOSE:** To manage the collections team to allocate the maximum amount of overdue funds and
**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**
+ Provides support, feedback, and guidance concerning daily operations and collection activity to the Collections team.
+ Coordinates collection efforts of existing field staff.
+ Establishes, reviews, and updates collection processes and operating procedures.
+ Supports upper management regarding any customer issues in relation to overdue funds or other issues preventing or delaying payment.
+ Identifies trends regarding overdue funds or payment issues. Determines and implements best processes to rectify issues.
+ Reduces delinquency for assigned accounts.
+ Handles billing and collection inquiries from internal and external customers.
**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**
+ Performs other duties as assigned.
+ Supports the organization's quality program(s).
**SUPERVISORY RESPONSIBILITIES**
+ Provides support, guidance, leadership and motivation to promote maximum performance for two or more colleagues.
+ Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
+ Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
**QUALIFICATIONS**
**Education & Licensing**
High school diploma or GED required. Associate degree in business from an accredited college or university preferred.
**Experience**
Six (6) years of experience or equivalent combination of education and experience required. Accounts Receivable experience a plus.
**Skills & Knowledge**
+ Knowledge of billing and collections procedures.
+ Excellent oral and written communication, including presentation skills
+ PC literate, including Microsoft Office products
+ Strong organizational skills and attention to detail
+ Good customer service skills
+ Excellent interpersonal skills
+ Ability to work independently or in a team environment
+ Ability to meet or exceed Performance Competencies
**WORK ENVIRONMENT**
When applicable and appropriate, consideration will be given to reasonable accommodations.
**Mental:** Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
**Physical:** Computer keyboarding, travel as required
**Auditory/Visual:** Hearing, vision and talking
**NOTE:** Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work
Most Loved Workplace
Forbes Best-in-State Employer
Collections Team Lead
**PRIMARY PURPOSE:** To manage the collections team to allocate the maximum amount of overdue funds and
**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**
+ Provides support, feedback, and guidance concerning daily operations and collection activity to the Collections team.
+ Coordinates collection efforts of existing field staff.
+ Establishes, reviews, and updates collection processes and operating procedures.
+ Supports upper management regarding any customer issues in relation to overdue funds or other issues preventing or delaying payment.
+ Identifies trends regarding overdue funds or payment issues. Determines and implements best processes to rectify issues.
+ Reduces delinquency for assigned accounts.
+ Handles billing and collection inquiries from internal and external customers.
**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**
+ Performs other duties as assigned.
+ Supports the organization's quality program(s).
**SUPERVISORY RESPONSIBILITIES**
+ Provides support, guidance, leadership and motivation to promote maximum performance for two or more colleagues.
+ Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
+ Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
**QUALIFICATIONS**
**Education & Licensing**
High school diploma or GED required. Associate degree in business from an accredited college or university preferred.
**Experience**
Six (6) years of experience or equivalent combination of education and experience required. Accounts Receivable experience a plus.
**Skills & Knowledge**
+ Knowledge of billing and collections procedures.
+ Excellent oral and written communication, including presentation skills
+ PC literate, including Microsoft Office products
+ Strong organizational skills and attention to detail
+ Good customer service skills
+ Excellent interpersonal skills
+ Ability to work independently or in a team environment
+ Ability to meet or exceed Performance Competencies
**WORK ENVIRONMENT**
When applicable and appropriate, consideration will be given to reasonable accommodations.
**Mental:** Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
**Physical:** Computer keyboarding, travel as required
**Auditory/Visual:** Hearing, vision and talking
**NOTE:** Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**
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Updated March 14, 2024
Updated March 14, 2024