Collection team lead resume examples from 2026

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Updated March 26, 2025

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Collection team lead resume

Frank Ford

(690) 555-8015 | fford@example.com

Glen Allen, VA | 50389 E. First Rd. - 76317

Work experience

2013 - Present
Collection Team Lead, SunTrust Banks - Glen Allen, VA
- Maintained frequent communication with attorneys, trustees, and external parties.
- Worked customer accounts ranging from 30 days past due to 96 days past due.
- Provided client information about their home mortgage including; overviewing escrow, working research tickets, handling delinquent accounts.
- Skip Traced and verified borrowers and co borrowers in an attempt to cure delinquent accounts.
- Assessed and determined each cardholder's ability and stability to make payments on delinquent accounts.
2009 - 2013
Accounts Receivable Specialist, James River Equip - Glen Allen, VA
- Processed all accounting and daily bookkeeping with QuickBooks software.
- Posted financial statements, budgets, cost reports and inventory.
- Accessed credit reports to give borrowers their payment arrangement options.
2006 - 2009
Accounting Clerk, Accounting Principals - Glen Allen, VA
- Research location of parts, and missing items on purchase orders and customer service orders.
- Assisted in audit projects, reconciliation analysis, and special projects for non-profit entities.
- Performed accounts payable / receivable functions Posted invoices Audited Resolve billing issues Provided quality customer service
- Manage title review requests and correspondence from multiple title companies.
2004 - 2006
Accounting Associate, Kroger - Cincinnati, OH
- Welcome and train associates on proper customer service procedures.
- Provide to all internal and external Kroger customers high quality of customer service.

Skills

Financial Records
Vendor Invoices
Debt Repayment
Car Sales
Balance Sheet
Human Resources
Customer Service
Sarbanes-Oxley
Special Projects
Gaap

Education

Some College Courses, Accounting (2004 - 2004)
Georgia State University
Atlanta,

Collection team lead resume

Sandra Hayes

(360) 555-7906 | shayes@example.com

Sioux Falls, SD | 12407 N. Oak Ln. - 11782

Work experience

2019 - Present
Collection Team Lead, Citi - Sioux Falls, SD
- Maintained direct contact with a dynamic base of customer accounts.
- Transferred monies delinquent accounts and reported on all accounts over 60 days.
- Persuaded customers to pay outstanding debts.
- Managed the credit and collection processes for 33% of the United States, indirect automotive lending operation.
2012 - 2019
Accounts Receivable Specialist, C.H. Robinson - Minneapolis, MN
- Processed billing/daily accounts payable for corporate office.
- Provided assistance to the Accounts Receivable Manager and other Management personnel as needed including performance of special projects as assigned.
- Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner.
- Keep all patient records up to date and set up new patient accounts.
- Follow up with assigned external customers regarding payment commitments and internal customers regarding the timely resolution of billing errors.
2011 - 2012
Accounts Payable Clerk, CBRE Group - Minneapolis, MN
- Oversee the timely accurate processing of invoices, purchase orders, credit memos and payment transactions.
- Supported the Accountants with data entry and tenant lease changes.
- Created purchase orders, ensuring correct pricing, part numbers, completion dates, and tracking.
- Researched vendor invoices, payments, and accounts.
- Audited and recorded checks for counties as well as input manual checks.
2010 - 2011
Accounting Associate, U.S. Bank - Minneapolis, MN
- Manage all financial transactions, posting journal entries, reconciling accounts, and recording interest statements.
- Supported the realization of the balance sheet, analyzed different accounts in the financial statements.
- Managed reconciliation daily of income, weekly payroll, and accounts payable invoices.
- Reviewed and responded to questions on invoices and problems relating to financial transactions.
- Prepare monthly financial statements and Board of Directors packets.
- Performed various aspects of accounts payable function, including processing invoices and following up with vendors.

Skills

Business Transactions
Payment History
Financial Situation
Debt Collection
Credit Lines
Patient Payments
Fdcpa
Vendor Invoices
Payroll
Financial Records

Education

High School Diploma, (2010 - 2010)
,

Collection team lead resume

Cynthia Cox

(490) 555-4419 | ccox@example.com

Mettawa, IL | 81722 E. Elm Rd. - 76419

Work experience

2019 - Present
Collection Team Lead, HSBC North America Holdings - Mettawa, IL
- Analyzed customer accounts for best resolution, to resolve delinquency.
2016 - 2019
Collections Specialist, GC Services Limited Partnership - Columbus, OH
- Developed and managed customer accounts with professionalism.
- Located and notified customers regarding delinquent accounts to solicit payment.
- Pay agreements made in accordance with the Fair Debt Collection Practices Act in a professional and courteous manner.
- Collect on past due balances Update accounts in timely matter per standards Reach Attorneys and Insurance companies if needed
2015 - 2016
Customer Service Representative, Garden City Casino - Columbus, OH
- Resolved escalated and complex issues including: ownership/contract discrepancies, contract cancellation request, misrepresentation claims, and program complaints.
- Reorganized the sales floor to meet company demands.
- Make program recommendations, support key accounts and customer relationship development, contract negotiations, and order fulfillment.
2014 - 2015
Customer Specialist, Sears Holdings - Columbus, OH
- Complied with company policies and procedures.
- Performed basic vehicle maintenance, which included tire and battery work, as well as oil changes.
- Organized and stocked sales floor3.
- Informed management of staffing, merchandising and other issues including resolving customer complaints quickly.

Skills

Email
Insurance Companies
Credit Hold
ATM
Customer Relations
Company Policies
Phone Calls
Retention Department
Customer Relationships
Account Balances

Education

High School Diploma, (2014 - 2014)
,

Collection team lead resume

Harold Thompson

(710) 555-5062 | hthompson@example.com

Islandia, NY | 55293 E. First Rd. - 85800

Work experience

2020 - Present
Collection Team Lead, JPMorgan Chase - Islandia, NY
- Locate and notify customers about delinquent accounts by phone Prepare statements to credit departments if customer failed to respond.
- Ensured payments are posted to correct account Communicated daily with sales team regarding problems with accounts Evaluated customer's financial situations.
- Contacted customers by phone via automated dialer to discuss payments options and solutions to help with their overdue accounts.
- Managed inbound calls including collecting full payment on delinquent accounts.
- Conducted annual performance reviews for collection staff and provided feedback and disciplinary action as needed.
2010 - 2020
Credit Analyst, Barnes & Noble - Islandia, NY
- Tracked customer payment history in order to minimized bad debt exposure.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements, and other financial information.
2008 - 2010
Collector, National Financial Services - Islandia, NY
- Provided and /or coordinated full service debt collections.
- verfied income status, pull credit reports, set up payment arraingments w/ past due student loans.
- Addressed inbound and outbound calls by providing opportunities to delinquent customer accounts in an effort to improve account status to current.
- Advised cardholder of consequences of delinquent accounts.
- Demonstrate a wealth of knowledge by advising and counseling customers of necessary actions and strategies for debt repayment.
2007 - 2008
Student Loan Collector, Citi - Islandia, NY
- Recommended repayment schedules to manage losses and made other recommendations to management as needed.
- Provide customer service to customers with student loans.
- Processed payments on delinquent accounts, various forms.
- Navigated complex computer systems to troubleshoot and detect data errors to determine loan status and loan terms.

Skills

Loan Applications
Student Loans
HUD
Hippa
Financial Performance
Insurance Companies
Customer Complaints
Collection Staff
Medical Records
Account Status

Education

High School Diploma, (2007 - 2007)
,

Collection team lead resume

Amber Peterson

(630) 555-2365 | apeterson@example.com

Louisville, KY | 10051 N. Main Rd. - 90520

Work experience

2020 - Present
Collection Team Lead, Sallie Mae Bank - Louisville, KY
- Collect or otherwise resolve delinquent student loans.
- Counseled delinquent customers on all available repayment and deferment options to resolve the customer's delinquent status.
- Used different methods of communication to contact and locate customers.
- Analyzed credit reports and probed for additional information to gain overall understanding of clients' financial state.
2019 - 2020
Collections Representative, GC Services Limited Partnership - Louisville, KY
- Receive and make calls to customers with the goal to collect delinquent accounts.
- Established and maintain effective business relationships with external and internal customers, improving communication between customers and company.
- Activate accounts for Garnishment on behalf of the Dept of Education for Student loans
- Scrutinized overdue account balances and followed up with it and evaluated underpaid claims.
2018 - 2019
Customer Service Representative, Sykes Enterprises - Louisville, KY
- Supported Windows 9x, ME, NT, 2K Mac OS 7.5 (and above).
- Provided excellent customer service, both on the phone and in person.
- Assisted floor with hardware issues to help maintain floor systems as well as provided upgrades when necessary.
- Make sure products are properly secured and locked on the sales floor throughout the business day.
2017 - 2018
Customer Specialist, Humana - Louisville, KY
- Diagnosed hardware, software and communication problems involving lab, pharmacy, and business systems.
- Certified over 10 associates to the role of Client Care Specialist.
- Advised members of the difference in cost and coverage between HMO, POS, and PPO plans.

Skills

Mental Health
Computer System
Directv
Delinquent Accounts
POS
Customer Sales
Fdcpa
Bilingual Customer
Debt Collection
Sales Goals

Education

High School Diploma, (2017 - 2017)
,

How to write a collection team lead resume

Craft a resume summary statement

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in collection team lead-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

These four steps should give you a strong elevator pitch and land you some collection team lead interviews.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:

Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
Consider all the software and tools you use on a daily basis. When in doubt, list them!
Make sure you use accurate and up to date terms for all the skills listed.

These five steps should give you a strong elevator pitch and land you some collection team lead interviews.

Here are example skills to include in your “Area of Expertise” on a collection team lead resume:

Customer Service
Credit Card
Delinquent Accounts
Payment Arrangements
FDCPA
Debt Repayment
Customer Accounts
Collection Efforts
Patient Accounts
Federal Regulations

Past Due Accounts
Medicaid
A/R
Customer Calls
HIPAA
Inbound Calls
Outbound Calls
Dialer System
Collection Calls
Collection Agencies

Collection Process
Medical Claims
Accurint
QA
Performance Reviews
Student Loans
Call Monitoring
Customer Complaints
CPT
Customer Issues

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Your work experience should be structured:

With your most recent roles first, followed by earlier roles in reverse chronological order.
Job title, along with company name and location on the left.
Put the corresponding dates of employment on the left side.
Keep only relevant jobs on your work experience.

How to write collection team lead experience bullet points

Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.

Use the XYZ formula for your work experience bullet points. Here's how it works:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

This creates bullet points that read Achieved X, measured by Y, by doing Z.

Here are effective examples from collection team lead resumes:

Work history example #1

Customer Service Specialist

Walmart

Greeted customers as they walked in the store, Operated ten-line phone system and switchboard systems, Payroll, Trained employees.
Maintained communication throughout ordering or checking out process.
Trained in Layaway, Electronic and lawn & garden areas of the store.
Provided technical help and troubleshooting to customers for 8 different cellphone companies from contract to prepaid.
Followed document retention and disposal guidelines.

Work history example #2

Loss Mitigation Specialist

Wells Fargo

Demonstrated ability to effectively communicate new policies and procedures during team huddles to management, co-workers, and larger public meetings.
Executed on behalf of the company certification affidavits and other foreclosure needed affidavits to proceed with judgment.
Experienced in processing conforming and non conforming loan products, including data analysis and validation for FHA and Conventional Loans.
Performed detailed analysis of escrow accounts to determine accurate monthly payments.
Answered general inquiries, payment concerns, and interpreted escrow analysis information to discuss options to reduce mortgage payments.

Work history example #3

Loan Servicing Specialist

The PNC Financial Services Group

Managed 350 foreclosure cases, initiation through acquisition, including Freddie Mac, Fannie Mae, FHA/VA & Private Investors.
Expedited resolution of escalated issues for clients regarding loans, deposit accounts and treasury management products.
Created Excel workbooks to help staff with Truth-in-Lending, Good Faith Estimate, Fee and Wire compliance.
Trained and mentored newly hired Loan Coordinators on company policies and procedures.
Originated conventional, FHA, VA and PHFA mortgages, while establishing and maintaining relationships with referral sources.

Work history example #4

Collections/Accounts Receivable

Tuomey Medical Professionals

Researched and posted cash applications including wires, ACH, and checks.
Supervised Key Account and Latin America aging portfolio's during leave of absence of the Collection Supervisor.
Learned ICD9 (diagnosis) and CPT codes while in the position.
Worked government insurance denials- Medicare, Medicaid.
Maintained customers contractual DSO to ensure customers COG'S was not affected by delinquency.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

Some College Courses in accounting

Georgia State University, Atlanta, GA

2004 - 2004

High School Diploma

2010 - 2010

Highlight your collection team lead certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

If you have any of these certifications, be sure to include them on your collection team lead resume:

Human Intelligence (HUMINT)

Updated March 26, 2025

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