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Collection Teller

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Become A Collection Teller

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Working As A Collection Teller

  • Interacting With Computers
  • Getting Information
  • Evaluating Information to Determine Compliance with Standards
  • Performing for or Working Directly with the Public
  • Identifying Objects, Actions, and Events
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $88,000

    Average Salary

What Does A Collection Teller Do

Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments.

Duties

Tellers typically do the following:

  • Count the cash in their drawer at the start of their shift
  • Accept checks, cash, and other forms of payment from customers
  • Answer questions from customers about their accounts
  • Prepare specialized types of funds, such as traveler’s checks, savings bonds, and money orders
  • Exchange dollars for foreign currency
  • Order bank cards and checks for customers
  • Record all transactions electronically throughout their shift
  • Count the cash in their drawer at the end of their shift and make sure the amounts balance

Tellers are responsible for the safe and accurate handling of the money they process. When cashing a check, they must verify the customer’s identity and make sure that the account has enough money to cover the transaction. When counting cash, tellers must be careful not to make errors. If a customer is interested in financial products or services, such as certificates of deposits (CDs) and loans, tellers explain the products and services offered by the bank and refer the customer to the appropriate personnel.

In most banks, tellers record account changes using computers that give them easy access to the customer’s financial information. Tellers also can use this information when recommending a new product or service.

Head tellers manage teller operations. Besides doing the same tasks as those done by other tellers, they perform some managerial duties, such as setting work schedules or helping less experienced tellers. Because of their experience, head tellers may deal with difficult customer problems, such as errors in customer accounts. Head tellers also go to the vault (where larger amounts of money are kept) and ensure that other tellers have enough cash to cover their shift.

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How To Become A Collection Teller

Most tellers have a high school diploma and receive about 1 month of on-the-job training. Some banks do background checks before hiring a new teller.

Education

Tellers usually need a high school diploma or equivalent. Some tellers may take some college courses, but a degree is rarely required for a job applicant to be hired. 

Training

New tellers usually receive brief on-the-job training, typically lasting about 1 month. Normally, a head teller or another experienced teller trains them. During this training, tellers learn how to balance cash drawers and verify signatures. They also learn the computer software that their bank uses and the financial products and services the bank offers.

Advancement

Experienced tellers can advance within their bank. They can become head tellers or move to other supervisory positions. Some tellers can advance to other occupations, such as loan officer. They can also move to sales positions.

Important Qualities

Customer-service skills. Tellers spend their day interacting with bank customers. They must be friendly, helpful, and patient. They must be able to understand customer needs and explain service options to their customers.

Detail oriented. Tellers must be sure not to make errors when dealing with customers’ money. 

Math skills. Because they count and handle large amounts of money, tellers must be good at arithmetic.

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Top Skills for A Collection Teller

  1. Travelers Checks
  2. Customer Service
  3. Financial Products
You can check out examples of real life uses of top skills on resumes here:
  • Collect payments, maintain a balanced cash flow, sell money orders, cashier and travelers checks.
  • Provided exceptional customer service, Developed reputation for prompt, efficient service with high level of accuracy.
  • Provide consulting services to customers regarding about beneficial financial products and services.
  • Performed collection activities on delinquent accounts.
  • Receive payments and post amounts paid to customer accounts.

Collection Teller Demographics

Gender

Female

73.6%

Male

13.7%

Unknown

12.7%
Ethnicity

White

57.7%

Hispanic or Latino

22.4%

Black or African American

12.3%

Asian

5.4%

Unknown

2.3%
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Foreign Languages Spoken

Spanish

66.7%

Italian

16.7%

French

16.7%

Collection Teller Education

Schools

University of Phoenix

18.4%

Liberty University

12.2%

Miami Dade College

6.1%

Kaplan University

6.1%

Troy University

4.1%

New England College of Business and Finance

4.1%

Franklin University

4.1%

McLennan Community College

4.1%

Arapahoe Community College

4.1%

Bossier Parish Community College

4.1%

South Texas College

4.1%

Ashford University

4.1%

American InterContinental University

4.1%

Pasadena City College

4.1%

Southern New Hampshire University

4.1%

Fayetteville Technical Community College

4.1%

Humphreys College - Stockton

2.0%

Central Washington University

2.0%

Saint Louis Community College

2.0%

Baker University

2.0%
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Majors

Business

29.1%

Accounting

16.4%

Finance

9.0%

Psychology

5.2%

Computer Science

5.2%

Criminal Justice

4.5%

Management

3.7%

Cosmetology

3.7%

Health Care Administration

3.7%

General Studies

3.7%

Graphic Design

2.2%

Specialized Sales And Merchandising

1.5%

Mental Health Counseling

1.5%

Nursing Assistants

1.5%

Religion

1.5%

Management Information Systems

1.5%

Marketing

1.5%

Medical Assisting Services

1.5%

Legal Studies

1.5%

Nursing

1.5%
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Degrees

Other

42.8%

Bachelors

26.5%

Associate

12.7%

Certificate

8.4%

Masters

4.8%

Diploma

4.2%

License

0.6%
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