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Collection teller skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical collection teller skills. We ranked the top skills for collection tellers based on the percentage of resumes they appeared on. For example, 32.1% of collection teller resumes contained customer service as a skill. Continue reading to find out what skills a collection teller needs to be successful in the workplace.

15 collection teller skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how collection tellers use customer service:

Provided exceptional customer service, Developed reputation for prompt, efficient service with high level of accuracy.
Provided excellent customer service with giving accurate information.

2. Financial Products

Financial products refer to instruments through which an individual can invest, borrow or save money. Such devices include credit cards, shares, deposits, bonds, and loans.

Here's how collection tellers use financial products:

Provide consulting services to customers regarding about beneficial financial products and services.
Identify customer needs and refer financial products and services accordingly.

3. Travelers Checks

Here's how collection tellers use travelers checks:

Collect payments, maintain a balanced cash flow, sell money orders, cashier and travelers checks.
Prepared necessary paperwork for certificates of deposits and sold travelers checks.

4. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how collection tellers use delinquent accounts:

Reviewed portfolio of delinquent accounts.
Approve or deny teller transactions on delinquent accounts.

5. Payment Arrangements

Here's how collection tellers use payment arrangements:

Collect payment arrangements and meet the month deadlines.
Submitted payments and set up payment arrangements.

6. Wire Transfers

A wire transfer is an electronic bank transaction where funds are transferred from one person to another. The transfer can be within the same bank or from one bank to another. Wire transfer makes it possible to transfer money to anyone anywhere in the world and to also transfer money to multiple accounts seamlessly regardless of location.

Here's how collection tellers use wire transfers:

Processed international and domestic wire transfers, completed telephone account transfers, and managed state public assistance transactions.
Trained for MoneyGram and spotting all fraudulent activity/material including checks, wire transfers and Identification.

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7. Foreign Currency

Foreign currency is a medium of exchange made of coin or paper that is printed and used in other countries. A foreign currency cannot be used to buy goods and services in any country other than the one in which it was printed unless the government of that country approves its use. Banks trade foreign currencies either by the actual handling of currency or checks or by establishing balances in foreign currency with banks in those countries.

Here's how collection tellers use foreign currency:

Inform customers about foreign currency regulations, and computetransaction fees for currency exchanges.
Processed customer deposits, monetary transactions, ordering of foreign currency and balanced cash drawer.

8. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how collection tellers use past due accounts:

Locate and monitor overdue accounts, using computers and a variety of automated systems.
Assisted in collection of past due accounts.

9. Savings Bonds

A savings bond is a bond that a government or financial organization uses to raise funds from the public to finance its operations and manage the economy. It is a government bond for retail clients that provides funds to the issuer while offering the buyer a relatively safe investment to save money. In other words, when the government sells bonds, it is essentially borrowing from the public, which it guarantees to repay at some point.

Here's how collection tellers use savings bonds:

Process oil and gas bonds as well as cash savings bonds* Follow proper cash handling procedures.
Issued cashier s checks, money orders, traveler checks and savings bonds.

10. Credit Card Payments

Here's how collection tellers use credit card payments:

Assisted customers with deposits/withdrawals/mortgage and credit card payments.
Processed basic deposits/credit card payments, opened accounts, balanced drawer/vault.

11. Cash Drawers

Here's how collection tellers use cash drawers:

Focused on excellent customer service-Promoted monthly business specials to all customers-Performed all head teller employee audits/vault audits/balancing and processing cash drawers
Maintained individual and branch cash drawers, transfers and corporate security measure

12. ATM

ATM (Automated Teller Machine) refers to an electronic banking system that enables the customers to initiate and complete transactions without queuing for aid from the teller within the branch.

Here's how collection tellers use atm:

Assisted in processing department in Atm deposits, and encoding of checks, and balancing of branch debits and credits.
Bonded Processed ATM transactions for major corporations and business, along with individual accounts Processed Daily Balance Sheets

13. Loan Applications

A loan application is a form of request presented by a person to a financial institution for the approval of a loan. This application form carries detailed information regarding the petitioner's identification information, financial competence, and sources of income that indicate whether he can return the loan back or not.

Here's how collection tellers use loan applications:

Processed and researched debit and credit card fraud claims and loan applications.
Processed loan applications according to company guidelines; draw balancing, verification of information, decision making

14. Bank Products

Those products which a bank offers to its customers are called bank products. There a variety of services that a bank offers to attract customers. Some of the banking products/ services are: giving loans, overdrafts, check payments, exchange of foreign currency, consultancy services credit, debit and ATM cards, home and online banking.

Here's how collection tellers use bank products:

Cross sell bank products to customer in need of other features.
Conducted sales of bank products and services including pre-approved credit cards and fee based services.

15. Bank Services

Here's how collection tellers use bank services:

Job responsibilities included, but not limited to processing transactions for personal and business customers and provide information regarding bank services.
Maintained professional interactions with customers by: answering questions appropriately and in timely manner and referred other bank services offered.

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List of collection teller skills to add to your resume

The most important skills for a collection teller resume and required skills for a collection teller to have include:

Customer Service
Financial Products
Travelers Checks
Delinquent Accounts
Payment Arrangements
Wire Transfers

Foreign Currency
Past Due Accounts
Savings Bonds
Credit Card Payments
Cash Drawers
ATM

Loan Applications
Bank Products
Bank Services
Bill Payments
Customer Transactions
Customer Accounts

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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