Collections/account manager resume examples from 2026

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Updated March 26, 2025

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Collections/account manager resume

Jason Rose

(210) 555-2787 | jrose@example.com

Chicago, IL | 16100 W. Maple Ave. - 76687

Work experience

2018 - Present
Collections/Account Manager, Bank of America - Chicago, IL
- Negotiated payment arrangements to cure delinquent accounts Took incoming calls from clients and answer questions regarding accounts.
- Assisted various departments collecting delinquent accounts from 30 to 180 days.
- Collect on delinquent accounts by locating and contacting customers.
2017 - 2018
Collection Team Lead, Wells Fargo - Minneapolis, MN
- Talk to delinquent customers and setting them up on payment arrangements to keep their home.
- Prepare an efficient debt repayment schedule for all customers and design and execute call quality programs.
- Monitored calls and evaluated adherence to policies and FDCPA regulations.
- Resolved questions regarding collection issues.
2015 - 2017
Accounts Receivable Specialist, Aramark - Cleveland, OH
- Audited and maintained customer accounts to ensure they contained the most current and accurate information.
- Complete purchase accounting including opening balance sheets, earn-out calculations, business combination evaluation and any consolidation issues.
- contract assignment at National Serv-all Processed payments to customer accounts on temporary assignment
- Work a complete personal file of correspondence from insurance companies including denials, information requests or refund requests.
2014 - 2015
Accounts Receivable Clerk (Part-Time), MODERN MED SYS - Wilberforce, OH
- Transfer delinquent accounts to collection agency.
- Created and implemented company policies and procedures.
- Submitted claims to secondary insurance companies.
- Reviewed and processed vendor invoices, expense reports, and travel & entertainment reimbursements.

Skills

Payment Vouchers
Financial Statements
Account Statements
Company Policies
Appropriate Decisions
Performance Standards
Insurance Companies
Debt Collection
Data Entry
CPT

Education

Bachelor's Degree, Business (2012 - 2015)
Central State University
Wilberforce,

Collections/account manager resume

Edward Crawford

(240) 555-5115 | ecrawford@example.com

Greenwood Village, CO | 96658 S. Maple Ave. - 18441

Work experience

2020 - Present
Collections/Account Manager, Nelnet - Greenwood Village, CO
- Take loan applications for Courtesy Pay Loans to take care of negative balances.
- Locate and notify customers about delinquent accounts by phone Prepare statements to credit departments if customer failed to respond.
- Contacted customers of delinquent accounts via telephone, utilize proper phone etiquette.
- Gather and confirm attachable assets, Arranged for debt repayment and/or establish repayment schedules, based on customers' financial situations.
2019 - 2020
Fraud Analyst, First Data - Greenwood Village, CO
- Assisted cardholders with Dispute Resolution on behalf of Issuers complying with Regulation E guidelines initiating first-time chargebacks applying Visa/MasterCard regulations.
- Collected data related to fraudulent activity.
- Analyzed, verified, and followed up on credit card transactions that denoted irregularities in spending and possible fraudulent activity.
- Reviewed new credit card requests for fraudulent activity and contacted customers if suspected fraud
2017 - 2019
Customer Service Specialist, Xerox - Chandler, AZ
- Maintained up-to-date knowledge of company policies regarding payments, due diligence and all procedures necessary to complete my daily work assignments.
- Respond to needs of customers, Answered incoming calls, processed payments, troubleshoot devices.
- Resolved customer complaints and online Apple account maintenance.
- Achieved a leadership promotion by consistently reaching an 'Exceeds Expectations' rating by resolving customer concerns through verbal and written communication.
2016 - 2017
Personal Banker (Part-Time), JPMorgan Chase - Chandler, AZ
- Develop book of business as well as deepen relationships with existing clients.
- Assist in writing business plans and projections.
- Sell services such as online banking, overdraft protection, bill pay, credit cards, etc.
- Work independently, with other bankers and business partners to provide the best possible client experience.
- Prepared and maintained documents and client files in accordance with FINRA and SEC requirements.

Skills

Quickbooks
Order Entry
Necessary Data
Notary
High-Risk Customers
Appropriate Products
Email
Demand Letters
Cross-Sell
Fraudulent Activity

Education

Bachelor's Degree, Business (2014 - 2017)
American InterContinental University
Chandler,

Collections/account manager resume

William Washington

(920) 555-6332 | wwashington@example.com

Bronxville, NY | 10055 N. Park Ave. - 45179

Work experience

2020 - Present
Collections/Account Manager, Bank of America - Bronxville, NY
- Collected on designated delinquent accounts.
- Submitted postponements and rescission requests of foreclosure sales via DRAW Tool and LPS.
- Maintained federal laws and company guidelines to mitigate legal concerns and reduce loss.
2011 - 2020
Fraud Analyst, Barclays Capital - Bronxville, NY
- Develop and execute complex SQL queries to analyze the data requirements and backend test results.
- Compared sources of price quote to ensure accuracy in payment amounts.
- Detect possible fraudulent activity and increase Customer Delight.
- Reviewed live account activity to assure cardholders security.
2006 - 2011
Analyst, Bank of America - Bronxville, NY
- Designed and developed web services in C#.
- Performed modeling simulation and analysis and prototyping on systems to ensure information security architecture was aligned with mission requirements.
- Enabled business partners to run their own reports, making reports a flexible self-service process.
2001 - 2006
Credit Analyst, World Business Lenders - Bronxville, NY
- Managed commercial and consumer loan portfolios.
- Monitored loan portfolio performance through quarterly reports, including covenant testing and financial performance analysis.
- Helped maintain a consumer and commercial loan portfolio valued over $80MM.
- Research and process credit applications to analysis the credit risk.
- Analyzed credit bureau data by applying rational judgmental lending practices on high risk loan applications by calling customers for further development.

Skills

Customer Service
UAT
Fdcpa
Direct Reports
Status Updates
Credit Analysis
Master Data
Delinquent Accounts
Data Integrity
Project Management

Education

Bachelor's Degree, Business (1998 - 2001)
Monroe College
Bronxville,

Collections/account manager resume

Madison Grant

(920) 555-9884 | mgrant@example.com

Evansville, IN | 1480 W. Main Rd. - 85516

Work experience

2015 - Present
Collections/Account Manager, OneMain - Evansville, IN
- Assist clients with insurance and financial needs.
- Run cash drawer, daily office work and making bank deposits.
- Complete loan applications, including credit analyses and summaries of loan requests, and submit to loan committees for approval.
- Contacted clients via phone for payments on delinquent accounts.
- Assisted various departments collecting delinquent accounts from 30 to 180 days.
- Performed accounting and coding functions to determine debits and Credits needed to balance customer accounts.
2014 - 2015
Collections Manager, EQ Office - Oakbrook Terrace, IL
- Review and approval of consumer loan applications.
- Reviewed terms of credit contract with delinquent customers and established paymentarrangements.
- Determined Credit Limits and maintained credit files.
- Evaluate and monitor portfolio and AR risk.
2009 - 2014
Collection Analyst, EQ Office - Oakbrook Terrace, IL
- Process suggested credit hold and credit release to Manager.
- Contacted in and out bound card-members to resolve delinquent accounts.
- Receive inbound calls from customers about delinquent accounts and general account information.
- Reduced DSO for Canadian portfolio, from 120 days to 76 days.
2006 - 2009
Credit Analyst, Bank of America - Oakbrook Terrace, IL
- Assess credit risk, adjust credit limits, and provide financial assistance solutions in an inbound/outbound call center environment.
- Maintained loan portfolios by continually analyzing stock market values to ensure appropriate loan values, selling stocks as warranted.
- Reconcile customer statements/billings, financial reports and communicate with the credit department.
- Reviewed/Processed complex consumer loan applications.
- Conduct interviews and accepts all consumer loan applications obtaining financial information and purpose of the loan.

Skills

ACH
Action Plans
Portfolio
Procedures
Collection Management
Credit Terms
Customer Disputes
Patient Care
Medicare
Delinquent Accounts

Education

Bachelor's Degree, Business (2003 - 2006)
DeVry University
Oakbrook Terrace,

Collections/account manager resume

Karen Franklin

(610) 555-5850 | kfranklin@example.com

Florence, KY | 75151 S. Maple Ave. - 73559

Work experience

2016 - Present
Collections/Account Manager, Citi - Florence, KY
- Contacted and communicated with clients who maintained delinquent accounts.
- Collect on delinquent accounts 30 or more days past due.
- Ensured compliance with company record keeping procedures.
- Put forward and implemented cost saving procedures based on lean principles.
2015 - 2016
Collection Supervisor, Citi - Florence, KY
- Managed entire non-performing asset portfolio and monitored loss share and structured sales.
- Provided training to employees on efficient usage of dialer system.
- Assist clients in bringing their delinquent accounts current.
- Devised daily Davox dialer campaigns on personal portfolio of 60,000 accounts.
2014 - 2015
Collections Specialist, Sallie Mae Bank - Newark, DE
- Call borrowers and offer assistance on there federal student loans.
- Resolved delinquent accounts and offer solutions and options to customers.
- Counseled customers on the importance of keeping their student loans in good status.
- Managed a 6-7 million dollar portfolio of pre-default student loans totaling over 200 accounts.
2012 - 2014
Collection Agent (Part-Time), Discover Financial Services - Columbus, OH
- Collect payment on 30-59 day delinquent accounts to bring them current.
- Contacted customers via phone on past due/delinquent accounts from 0 to 150 days.
- Answer customer inquiries about account status Maintain accurate records Negotiating settlements with customers

Skills

Daily Operations
Emergency
Direct Reports
Icd-9
Procedures
Customer Information
Collection Strategies
Financial Status
Performance Standards
Company Policies

Education

Bachelor's Degree, Business (2011 - 2014)
Ohio State University
Columbus,

How to write a collections/account manager resume

Craft a resume summary statement

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the collections/account manager role.

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in collections/account manager-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These four steps should give you a strong elevator pitch and land you some collections/account manager interviews.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:

Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
Consider all the software and tools you use on a daily basis. When in doubt, list them!
Make sure you use accurate and up to date terms for all the skills listed.

These five steps should give you a strong elevator pitch and land you some collections/account manager interviews.

Here are example skills to include in your “Area of Expertise” on a collections/account manager resume:

Customer Service
Payment Arrangements
Debt Collection
Delinquent Accounts
Student Loans
Past Due Accounts
FDCPA
Customer Accounts
Collection Efforts
ACH

Inbound Calls
Outbound Calls
Collection Calls
Credit Card Accounts
Bank Deposits
Overdue Accounts
Due Balances
Payment Options
Customer Inquiries
Account Management

Customer Complaints
Federal Laws
Credit Bureaus
Credit Reports
Insurance Claims
Debt Repayment
Party Collections
Collection Accounts
Legal Action
Repayment Schedules

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Your work experience should be structured:

With your most recent roles first, followed by earlier roles in reverse chronological order.
Job title, along with company name and location on the left.
Put the corresponding dates of employment on the left side.
Keep only relevant jobs on your work experience.

How to write collections/account manager experience bullet points

Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

Here are examples from great collections/account manager resumes:

Work history example #1

Accounts Receivable Clerk

Robert Half International

Completed various temporary assignments through the agency while maintaining nearly continuous employment during the year.
Reconciled Accounts payable transactions through QuickBooks and organization-specific information systems for non-profit clients with multiple divisions throughout various jurisdictions.
Requested Medicare Records for ADR's (Additional Development Review) for Medicare.
Managed receivables from multiple Insurance companies, Medicare/Medicaid and patient pay for medical services throughout New Mexico.
Assisted ADP with researching and resolving federal, state and local tax accounting discrepancies.

Work history example #2

Personal Banker (Part-Time)

Wells Fargo

Originated, coordinated, and closed U.S. SBA loans via internal business banking referral sources and community relations.
Worked Cross-selling products through referrals and out bounding calling.
Interviewed and took application for home equity and personal Loans.
Coached and trained staff tellers for all aspects of cross-selling financial products.
Worked on ATM envelops and pulled work out of envelops and matched to tickets.

Work history example #3

Debt Collector

Citi

Assisted borrowers with deferment request based on Federal criteria.
Prepared statements, received payments, initiated additional collection proceeds, and diligent record keeping of all verbal and written communications.
Maintained customer account information, using proprietary software to document call results and important client communications.
Worked an inbound /outbound flex system talking to student loan borrowers who were delinquent or in default on their student loans.
Worked closely with the magistrate offices, bankruptcy attorneys, and the branch offices .

Work history example #4

Collections Manager

Wells Fargo

Reviewed portfolio and prepared forecasting reports for business units.
Performed quality assurance audits to ensure compliance with FDCPA and applicable State and Federal regulatory compliance requirements.
Monitored calls and evaluated adherence to policies and FDCPA regulations.
Helped customers reach their financial goals by successfully designing complete financial plans custom-tailored to fit individual customer needs.
Cross-trained in Loss mitigation, Foreclosure, Bankruptcy, and Liquidations loss mitigation.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

Here is the best way to format your education section:

Display your highest degree first.
If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education.
If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from collections/account manager resumes:

Bachelor's Degree in business

Central State University, Wilberforce, OH

2012 - 2015

Bachelor's Degree in business

American InterContinental University, Chandler, AZ

2014 - 2017

Highlight your collections/account manager certifications on your resume

Certifications can be a crucial part of your resume. Many jobs have required certifications.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your collections/account manager resume:

Certified Management Accountant (CMA)

Updated March 26, 2025

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