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Collections/account manager skills for your resume and career

Updated January 8, 2025
4 min read
Quoted expert
Todd Lee Goen
Below we've compiled a list of the most critical collections/account manager skills. We ranked the top skills for collections/account managers based on the percentage of resumes they appeared on. For example, 17.2% of collections/account manager resumes contained customer service as a skill. Continue reading to find out what skills a collections/account manager needs to be successful in the workplace.

15 collections/account manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how collections/account managers use customer service:
  • Developed strong customer service relationships to enhance collections effectiveness ensuring Discover Financial profitability while maximizing recovery of card member balances.
  • Received inbound calls from customers related to taking/scheduling payments, updating customer information, and other customer service inquires.

2. Payment Arrangements

Here's how collections/account managers use payment arrangements:
  • Determine debtor's financial ability to negotiate payment arrangements with customers to avoid mortgage delinquency, foreclosures and repossessions.
  • Defined payment arrangements, documented agreements, and followed up with card-members as necessary.

3. Debt Collection

Here's how collections/account managers use debt collection:
  • Conducted budget counseling and provided financial coaching in debt collection for borrowers.
  • CALL CENTER Responsibilities Responsible For Recovering Debt Collection From Outstanding Credit Card Accounts Skip Traced- Most Found, Most Worked Accounts.

4. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how collections/account managers use delinquent accounts:
  • Position required locating and notifying customers of delinquent accounts and solicitation of payments by telephone or personal.
  • Managed vendor relationships with various outside collection firms ensuring that severely delinquent accounts were handled effectively.

5. Student Loans

Student loans refer to money borrowed from the government or a private lender to pay for college. Students must settle the loan later, along with the interest that builds up over time. The primary uses of the money include payment for tuition, accommodation, and books.

Here's how collections/account managers use student loans:
  • Maintained 250 Federally Defaulted Department of Education Student Loan accounts.
  • Account Manager for Education Credit Management Corporation student loans.

6. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how collections/account managers use past due accounts:
  • Directed and maintained collection operations related to past-due accounts.
  • Initiate necessary action on past due accounts, research accounts thoroughly and contact customers or co-makers for account resolution as needed.

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7. FDCPA

Here's how collections/account managers use fdcpa:
  • Assist Regional RCC with front sheet and back sheet queue services reducing delinquency while complying with company policies and FDCPA regulation.
  • Complied with FDCPA, HIPPA, FERPA and 3rd Party regulations while successfully collecting payment on behalf of lenders.

8. Customer Accounts

Here's how collections/account managers use customer accounts:
  • Managed collections for over 1,000 active customer accounts utilizing accounting principles and cost accounting procedures applicable to assigned work.
  • Perform scheduled follow up on customer accounts to ensure accurate billing and payment information is utilized.

9. Collection Efforts

In general, collection efforts referr to the process of collecting specific objects. The object can be tangible such as clothes, money, any physical product, or intangible such as data and information. However, the term is mostly used to indicate the collection of money or funds.

Here's how collections/account managers use collection efforts:
  • Record information about financial status of customer and status of collection efforts with intentions of total resolution of account.
  • Analyze delinquency trends and proposed work process improvements to maximize collection efforts.

10. ACH

Automated Clearing House, ACH is a computerized electronic network to process, coordinate and manage transactions (credit and debit) and automated money transfers between banks and other financial institutions without the use of paper checks, electronic transfers, credit cards, or cash networks. The ACH network is regulated by the federal government and managed by the National Automated Clearing House Association (NACHA).

Here's how collections/account managers use ach:
  • Resolved delinquency by ACH payment collections, implemented payment programs and negotiated settlements.
  • Solicited payments via ACH, credit card, bank wire and/or checks over the phone.

11. Inbound Calls

Here's how collections/account managers use inbound calls:
  • Take inbound calls from customers and help with getting information and pricing on wheels or tires for their vehicle.
  • Required to work 200 accounts per day and make 300 calls while simultaneously receiving and answering inbound calls.

12. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how collections/account managers use outbound calls:
  • Received inbound/outbound calls processing payments and account arrangements for payments.
  • Skip tracing/Negotiating techniques for inbound/outbound calls.

13. Collection Calls

Collection calls involve reaching out to clients with unpaid balances to collect payments and verify transactions.

Here's how collections/account managers use collection calls:
  • Placed collection calls and mailed correspondence in accounts receivable department.
  • Answered and initiated collection calls on automated dialing system.

14. Credit Card Accounts

Here's how collections/account managers use credit card accounts:
  • Assisted credit card holders in regaining financial control of their credit card accounts.
  • Negotiated and collected payments on credit card accounts in all levels delinquency.

15. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how collections/account managers use bank deposits:
  • Performed balancing procedures, and completed other paperwork such as bank deposits, spreadsheets, and scheduling appointments.
  • Processed bank deposits, loans.
top-skills

What skills help Collections/Account Managers find jobs?

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What technical skills for a collections/account manager stand out to employers?

Todd Lee GoenTodd Lee Goen LinkedIn profile

Instructor & Internship Director, Christopher Newport University

Technical skills are often industry and/or position specific. Applicants should highlight any technical skills related to the position advertisement and those that add value to the position/organization. Most importantly, requirements for technical skills change with time and technological advances. This means employers value workers capable of adapting to change and continually improving and acquiring new technical skills. Thus, it's usually more important to demonstrate you are capable of learning and developing technical skills than it is to have a specific skill set upon hire (although this is not true for some positions/industries).
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.
Do you want to know more?
Read more about what experts have to say about collections/account manager

List of collections/account manager skills to add to your resume

Collections/account manager skills

The most important skills for a collections/account manager resume and required skills for a collections/account manager to have include:

  • Customer Service
  • Payment Arrangements
  • Debt Collection
  • Delinquent Accounts
  • Student Loans
  • Past Due Accounts
  • FDCPA
  • Customer Accounts
  • Collection Efforts
  • ACH
  • Inbound Calls
  • Outbound Calls
  • Collection Calls
  • Credit Card Accounts
  • Bank Deposits
  • Overdue Accounts
  • Due Balances
  • Payment Options
  • Customer Inquiries
  • Account Management
  • Customer Complaints
  • Federal Laws
  • Credit Bureaus
  • Credit Reports
  • Insurance Claims
  • Debt Repayment
  • Party Collections
  • Collection Accounts
  • Legal Action
  • Repayment Schedules
  • Auto Loans
  • Background Checks
  • Billing Issues
  • Collection Issues
  • Dialer System
  • State Laws
  • Negotiation
  • Customer Issues
  • Account Terms
  • Overdue Payments

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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