FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
×
FIND
PERSONALIZED JOBS

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Become A Collections/Accounts Receivable

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Collections/Accounts Receivable

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $76,987

    Average Salary

What Does A Collections/Accounts Receivable Do

Bill and account collectors try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.

Duties

Bill and account collectors typically do the following:

  • Find consumers and businesses who have overdue bills
  • Track down consumers who have an out-of-date address by using the Internet, post office, credit bureaus, or neighbors—a process called “skip tracing”
  • Inform debtors that they have an overdue bill and try to negotiate a payment
  • Explain the terms of sale or contract with the debtor, when necessary
  • Learn the reasons for the overdue bills, which can help with the negotiations
  • Offer credit advice or refer a consumer to a debt counselor, when appropriate

Bill and account collectors generally contact debtors by phone, although sometimes they do so by mail. They use computer systems to update contact information and record past collection attempts with a particular debtor. Keeping these records can help collectors with future negotiations.

The main job of bill and account collectors is finding a solution that is acceptable to the debtor and maximizes payment to the creditor. Listening to the debtor and paying attention to his or her concerns can help the collector negotiate a solution.

After the collector and debtor agree on a repayment plan, the collector continually checks to ensure that the debtor pays on time. If the debtor does not pay, the collector submits a statement to the creditor, who can take legal action. In extreme cases, this legal action may include taking back goods or disconnecting service.

Collectors must follow federal and state laws that govern debt collection. These laws require that collectors make sure they are talking with the debtor before announcing that the purpose of the call is to collect a debt. A collector also must give a statement, called “mini-Miranda,” which informs the account holder that they are speaking with a bill or debt collector.

Although many collectors work for third-party collection agencies, some work in-house for the original creditor, such as a credit-card company or a health care provider. The day-to-day activities of in-house collectors are generally the same as those of other collectors.

Collectors usually have goals they are expected to meet. Typically, these include calls per hour and success rates.

Show More

Show Less

How To Become A Collections/Accounts Receivable

Collectors usually must have a high school diploma. A few months of on-the-job training is common.

Education

Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.

Training

Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

Show More

Show Less

Do you work as a Collections/Accounts Receivable?

Collections/Accounts Receivable Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Collections/Accounts Receivable Career Paths

Collections/Accounts Receivable
Accounts Receivable Specialist Accountant
Account Manager
5 Yearsyrs
Credit Analyst Accounts Receivable Specialist
Accounts Receivable Manager
6 Yearsyrs
Credit And Collections Analyst Collections Specialist Accounts Receivable Specialist
Accounts Receivable Supervisor
5 Yearsyrs
Billing Specialist Office Administrator Bookkeeper
Business Office Manager
8 Yearsyrs
Service Representative Client Services Manager Client Manager
Client Account Manager
6 Yearsyrs
Loan Officer Senior Loan Processor
Client Relations Manager
6 Yearsyrs
Specialist Customer Care Representative Collections Representative
Collection Supervisor
5 Yearsyrs
Collector Collection Supervisor
Collections Manager
5 Yearsyrs
Medical Assistant Account Representative Territory Sales Manager
Commercial Account Manager
8 Yearsyrs
Credit Analyst Credit Manager
Credit And Collection Manager
7 Yearsyrs
Credit And Collections Analyst Credit Analyst
Credit Manager
5 Yearsyrs
Account Executive Sales/Marketing Director, Inside Sales
Lead Generator
5 Yearsyrs
Billing Specialist Billing Supervisor Office Manager
Office Manager Of Human Resources
7 Yearsyrs
Accounts Receivable Specialist Specialist Account Manager
Relationship Manager
6 Yearsyrs
Account Manager Business Manager Billing Manager
Revenue Manager
8 Yearsyrs
Collector Account Manager Account Executive
Sales/Marketing
5 Yearsyrs
Specialist Account Specialist Accounts Receivable Specialist
Senior Accounts Receivable Specialist
7 Yearsyrs
Account Manager Billing Specialist Collections Specialist
Senior Collection Specialist
5 Yearsyrs
Service Representative Accounts Receivable Specialist Credit And Collections Analyst
Senior Credit And Collections Analyst
7 Yearsyrs
Show More

Do you work as a Collections/Accounts Receivable?

Help others decide if this is a good career for them

Average Length of Employment
Collection Analyst 2.7 years
Debt Collector 1.9 years
Top Employers Before
Cashier 5.7%
Teller 4.8%
Collector 3.4%
Top Employers After
Collector 3.9%
Teller 3.4%

Do you work as a Collections/Accounts Receivable?

Collections/Accounts Receivable Demographics

Gender

Female

74.5%

Male

23.6%

Unknown

1.9%
Ethnicity

White

61.0%

Hispanic or Latino

17.5%

Black or African American

11.3%

Asian

6.7%

Unknown

3.5%
Show More
Foreign Languages Spoken

Spanish

70.7%

French

4.9%

Carrier

3.9%

Italian

2.9%

Mandarin

2.4%

Portuguese

2.4%

Urdu

2.4%

Hindi

2.0%

German

1.5%

Romanian

1.0%

Chinese

1.0%

Arabic

1.0%

Vietnamese

0.5%

Korean

0.5%

Hungarian

0.5%

Lithuanian

0.5%

Russian

0.5%

Filipino

0.5%

Braille

0.5%

Japanese

0.5%
Show More

Collections/Accounts Receivable Education

Schools

University of Phoenix

33.0%

Strayer University

6.5%

Liberty University

6.3%

Kaplan University

5.4%

Ashford University

4.2%

Tidewater Community College

3.9%

Troy University

3.6%

Southern New Hampshire University

3.6%

Trident Technical College

3.0%

Glendale Community College

3.0%

Florida State College at Jacksonville

3.0%

Pennsylvania State University

3.0%

Houston Community College

3.0%

American InterContinental University

3.0%

Davenport University

3.0%

Union County College

2.7%

University of Missouri - Saint Louis

2.7%

Long Beach City College

2.7%

Community College of Philadelphia

2.4%

Saint Louis Community College

2.4%
Show More
Majors

Business

35.3%

Accounting

15.6%

Health Care Administration

6.0%

Criminal Justice

4.1%

Finance

4.0%

Management

3.8%

Psychology

3.3%

General Studies

2.9%

Medical Assisting Services

2.7%

Computer Science

2.7%

Education

2.7%

Communication

2.6%

Nursing

2.5%

Human Resources Management

2.3%

Marketing

2.1%

Legal Support Services

1.7%

Liberal Arts

1.7%

Sociology

1.5%

General Education, Specific Areas

1.4%

English

1.3%
Show More
Degrees

Other

36.1%

Bachelors

32.0%

Associate

15.1%

Masters

8.5%

Certificate

5.7%

Diploma

1.8%

License

0.5%

Doctorate

0.2%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

How Would You Rate The Salary Of a Collections/Accounts Receivable?

Have you worked as a Collections/Accounts Receivable? Help other job seekers by rating your experience as a Collections/Accounts Receivable.

Top Skills for A Collections/Accounts Receivable

Show More

  1. Credit Card
  2. Customer Service
  3. Payment Arrangements
You can check out examples of real life uses of top skills on resumes here:
  • Applied daily cash and credit card payments to customer's accounts, and reconciled all payments daily and at month end.
  • Discussed new credit opportunities and promotions with customers Cross-trained and provided back-up for other customer service representatives when needed.
  • Contacted customers for payment arrangements and/or settlements on the deficiency balances of charged off and repossessed accounts.
  • Utilized key portfolio metrics such as DSO, % current, and AR >90 days past due to manage portfolio.
  • Investigate and verify financial status of prospective customers applying for credit.

How Would You Rate Working As a Collections/Accounts Receivable?

Are you working as a Collections/Accounts Receivable? Help us rate Collections/Accounts Receivable as a Career.

Top Collections/Accounts Receivable Employers

Jobs From Top Collections/Accounts Receivable Employers

Collections/Accounts Receivable Videos

Salaries and Wages Payable T account

Accounts Receivable and Accounts Payable

Medical Billing And Coding Salaries - How Much Do They Make?

Related to your recently viewed content