Collections/accounts receivable job description

General Description of Position:
Provide academic support and guidance for high school-based dual credit, to include other secondary initiative programs (outreach & recruitment events, training and professional development). Coordinate and administer enrollment for participating high school students.

Major Responsibilities:

Provide support for enrollment activities for high school dual credit students. Oversee and implement standardized policies/procedures for dual credit programs for the campus. Communicate regularly with high schools, students, parents, and faculty as a primary contact for high school-based dual credit. Provide ongoing academic advising support for campus-based dual credit students, as assigned. Provide information about the college and promote relevant programs to dual credit. Advise dual credit participants about academic degrees and transfer opportunities from Ivy Tech. Assist with the development of collaborative relationships with on-campus personnel, local schools, colleges/universities and community agencies and organizations as they relate to the implementation of the campus Early College/Dual Enrollment programs (i.e. Early College). Consult with academic schools at the college to standardize dual credit policies/procedures for the campus. Promote dual credit to high schools, students and parents. Coordinate with the college Testing Center for Knowledge Assessment and/or review of PSAT/SAT/ACT scores. Maintain, update, and distribute dual credit resource materials to college and high school personnel. Manage recordkeeping system. Maintain system to track existing dual credit agreements. Coordinate with Secondary Initiatives staff to assist with delivering, collecting, and entering course registrations and enrollments. Maintain database to track and report dual credit registrations each semester. Prepare reports and evaluations of dual credit programs. Maintain database of high school teachers involved in dual credit classes. Serve as a liaison between high school and college faculty to establish new and maintain existing agreements. Monitor academic progress of assigned high school-based dual credit students. Collaborate with guidance counselors to address student needs/issues when appropriate. Implement statewide informational/promotional materials for dual credit. Collaborate with Marketing & Communications Department to develop promotional and informational pieces for students and parents. Facilitate application, course enrollment, and grade reporting process with high schools. Assist with campus-based dual credit when necessary. The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned.
OTHER RESPONSIBILITIES: Serve on committees, as assigned.
SUPERVISION RECEIVED: Reports to the Director of Secondary Initiatives at the Lafayette campus. Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA). Conduct all activities with an appreciation and respect for diversity of people, styles, and views. Promote same as an integral part of one's work.

Minimum Qualifications:
Bachelors degree required. Minimum of one (1) year of relevant experience and/or similar high school experience.

Preferred Qualifications:
Masters degree in student personnel, counseling, or closely related field; demonstrated leadership; experience in managing multiple projects; excellent interpersonal skills including working successfully with diverse populations, including (but not limited) college and school personnel, teachers and prospective students; academic advising, admissions, and/or career counseling experience working with high school-to-college transition; and skills and experience in public speaking preferred. Computer experience and willingness and ability to travel.

Other Requirements:

Work Hours:
Must be able to work 8AM - 5PM, Monday - Friday, with occasional evenings.

Hiring Range:

Team Ivy Referral:

Special Instructions to Applicants:

Hawai'i Pacific Health is a not-for-profit health care network with over 70 locations statewide including medical centers, clinics, physicians and other caregivers serving Hawai'i and the Pacific Region with high quality, compassionate care. Its four medical centers - Kapi'olani, Pali Momi, Straub and Wilcox - specialize in innovative programs in women’s health, pediatric care, cardiovascular services, cancer care, bone and joint services and more. Hawai'i Pacific Health is recognized nationally for its excellence in patient care and the use of electronic health records to improve quality and patient safety.

The Business Services department oversees and maintains quality customer service for all issues related to patient accounts and billing. Our friendly staff takes incoming inquiries, monitors and reports the status of outstanding requests, oversees collections and handles all third party payer concerns. The department also maintains receivables in accordance with organizational guidelines and implements policies to ensure departmental effectiveness and compliance with insurance billing regulations, government billing requirements, collection laws and reimbursement procedures.

If you are organized, meticulous and have a gift for accounts management, you could be the ideal candidate for this position. In this role you will perform billing and account follow-up activity for a generally fixed portion of the accounts receivable cycle. This includes: accurate and timely preparation and submission of claims and statements to third party payers and patients/guarantors; follow-up on accounts receivables with third party payers and patients to complete the insurance collection process; and handling third party payer and patient questions/concerns appropriately. We are looking for someone motivated and self-directed with excellent organizational and customer service skills and a commitment to delivering the highest quality health care to Hawai‘i’s people.

Under the Centers for Medicare and Medicaid Services (CMS) Federal Vaccination Mandate, all health care workers must be fully vaccinated against COVID-19 or have an approved medical or religious exemption from receiving the COVID-19 vaccination.
Hawaii Pacific Health, Honolulu, HI


Work Schedule: Day - 8 Hours


Work Type: Full Time Regular


FTE: 1.000000


Bargaining Unit: ILWU


Exempt: No


Minimum Qualifications: High school or equivalent. Six (6) months of billing or collections experience.


Preferred Qualifications: Course in Medical Terminology. Course in Medical Records Coding.


EOE/AA/Disabled/Vets


Position Patient Account Rep - Collections


Category Administrative


Employment Type Employee


Location Hawaii Pacific Health, Honolulu, HI

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Hospital - Whittier, PIH Health Hospital - Downey and PIH Health Good Samaritan Hospital, 27 outpatient medical locations, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, women's health, urgent care and emergency services. The organization is recognized by Watson Health as one of the nation's Top Hospitals, and College of Healthcare Information Management Executives (CHIME) as one of the nation's top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. PIH Health is certified as a Great Place to Work
TM . For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.



From our extensive facilities in Whittier, California and Downey, California, PIH Health serves more than two million residents in Los Angeles and Orange Counties and throughout the San Gabriel Valley.


Under the supervision of the Business Office Manager, this position is responsible for the timely and accurate billing of Medicare Home Health accounts. Understands and complies to CMS billing requirements. Performs timely billing of Medicare Secondary Payer accounts and follow up on unpaid balances. Meet and exceed the standards of work as defined within the departmental policies and procedures.

Required Skills

Demonstrate ability to use a calculator, fax machine, photocopy machine, keyboard for data entry and personal computer (PC).
Ability to perform multiple tasks, good mathematical skills, sound decision making abilities and good verbal and written communication skills.
Ability to learn new systems.
Proficient in excel and work document for appeal submission.


Required Experience

College degree preferred, two years college required or Medical billing certification.
Minimum one year in home health Medicare billing and follow up required.
Knowledge of CMS billing requirements and regulations.
Familiarity with commercial third party billing requirements.



Beyond the benefits that come with working for the area's leading community healthcare provider - one that also recognizes the need to ensure patient safety and comfort - you'll enjoy an extremely competitive compensation and benefits package. We are an equal opportunity employer and seek diversity in our workforce. EOE M/F/D/V