Collections/accounts receivable resume examples from 2026

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Updated March 26, 2025

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Collections/accounts receivable resume

Adam Taylor

(490) 555-2543 | ataylor@example.com

West Des Moines, IA | 24577 E. Cedar Ln. - 28554

Work experience

2019 - Present
Collections/Accounts Receivable, Wells Fargo - West Des Moines, IA
- Corresponded with other internal departments and team members Communication with customers on options with payment plans, and other resolutions.
- Evaluate customers financial situation and offer options available to resolve delinquency.
- Follow all State and FDCPA rules and regulations.
- Verified vehicle insurance with insurance companies.
2010 - 2019
Collections Officer, Wells Fargo - West Des Moines, IA
- Supervised the daily operations of the collection staff to ensure professional, timely, and proficient customer service.
- Monitored and serviced 120+ day delinquent accounts.
- Skiped-traced to find and collect on delinquent accounts.
2007 - 2010
Collections Associate, Wells Fargo - Des Moines, IA
- Assist delinquent customers reestablish payment.
- Collected delinquent mortgage and Auto loans through an auto dialer system Performed skip tracing and customer counseling.
- Deal with delinquent accounts, and able to handle settlement situations.
- Educate the borrower on steps to improve their financial situation.
- Called customers and insurance companies to verify coverage or repossession.

Skills

Loan Applications
Customer Payments
Payment Issues
Account Research
Unpaid Claims
Credit Limits
Communication
UPC
Credit Reports
Promotional Information

Education

High School Diploma, (2002 - 2002)
,

Collections/accounts receivable resume

Larry Shaw

(870) 555-3213 | lshaw@example.com

Tucson, AZ | 5621 N. Cedar Ave. - 76802

Work experience

2018 - Present
Collections/Accounts Receivable, American Red Cross - Tucson, AZ
- Maintained good lines of communication with staffs and other departments.
- Maintained a direct line of communication to the off-site Manager as well as Quality Assurance team.
- Maintained team communication via e-mail, memos and voicemail.
- Updated customer accounts accurately, efficiently, and thoroughly in database for each call made.
2017 - 2018
Collections Coordinator, Comcast - Denver, CO
- Make Outbound Collection calls via the telephone and automated Dialer in order to collect payments from delinquent accounts.
- Compile and update a monthly report providing an overview of roughly [ ] delinquent customers and the status of their account.
- Complied with collection regulations on calls to delinquent customers to determine reason for overdue payment.
- Contacted customers by telephone to collect past due balances and advised of pending disconnection of services on delinquent accounts.
- Review medical records for medical necessity appeals.
2015 - 2017
Accounting Representative, Robert Half International - Davis, CA
- Facilitated client payments to diverse customers including Medicare, Medicaid, and private insurance carriers.
- Identified and adjusted incorrect percentage calculations for purchased high volume goods and products Designed an effective filing system for document retrieval.
- Process contractor invoices, ensure accuracy and add amounts to the weekly P&L.
- Revised purchase orders (price change, ETA, new product ID s, etc).

Skills

Ar
Hipaa
Vendor Invoices
Veterans
Debt Repayment
Financial Integrity
Car Sales
Receivable Portfolio
Proper Reimbursement
ACH

Education

Some College Courses, Computer Science (2015 - 2015)
University of California - Davis
Davis,

Collections/accounts receivable resume

Rebecca Rice

(220) 555-0721 | rrice@example.com

Orlando, FL | 33959 S. Cedar Rd. - 42627

Work experience

2018 - Present
Collections/Accounts Receivable, SunTrust Banks - Orlando, FL
- Call owners of delinquent accounts to solicit payments Offer corrective solutions based on individual accounts
- Updated and tracked loan progress across multiple databases and reports Assisted with special projects and reports for management as needed
- Negotiate payments and payment arrangements to stabilize delinquent accounts, review accounts for assistance eligibility.
- Maintained frequent communication with attorneys, trustees, and external parties.
- Worked with customers to make payment arrangements to satisfy delinquent accounts.
- Negotiated with critically delinquent customers to reconcile outstanding debt.
2016 - 2018
Collections/Accounts Receivable, Sears Holdings - Orlando, FL
- Initiated contact with customers with delinquent accounts.
- Adjust all delinquent accounts on a daily basis.
- Developed more comprehensive file system to track actions taken on delinquent accounts for submission to legal counsel.
- Count down and balance 3 cash drawers and preparing daily bank deposits.
- Managed customer accounts to ensure the collection of past due payments.
2009 - 2010
Sales Administrator, Bank of America - Charlotte, NC
- Created PowerPoint presentations and Excel spreadsheets.
- Supported two business banking officers and accelerated their progress of making their monthly sales goals.
- Served as a Retail Sales Support / Mortgage Assistant for three locations (Baxter, St.
- Achieved sales goals every month and exceeded quota by 50-100% in 3 months; top 15% performer on team.

Skills

Successful Outbound
Medicaid
OEM
Sales Support
Debt Repayment
Logistics
Data Collection
Sales Reports
Delphi
New Customers

Education

Master's Degree, Business (2010 - 2011)
University of Central Florida
Orlando,
Bachelor's Degree, Accounting (2001 - 2004)
Western Washington University
Bellingham,

Collections/accounts receivable resume

Katherine Black

(790) 555-8602 | kblack@example.com

Birmingham, AL | 87597 S. Cedar St. - 66706

Work experience

2020 - Present
Collections/Accounts Receivable, EGS Financial Care - Birmingham, AL
- Provided Hospital billing to all major insurance companies, Medicaid and Medicare included.
- Can establish individual and group rapport Effective open communication.
- Investigate and determine fraudulent activity on customer accounts.
- Maintained files of delinquent accounts, researched and applied any new information In the system.
2017 - 2020
Pay Station Collector, EGS Financial Care - Birmingham, AL
- Counseled patients on delinquent accounts and assisted them in finding funds to meet debt obligations.
- Managed arrears accounts and prepare accounts for ledger hand-overs * Advised customers of necessary actions and strategies for debt repayment.
- Contacted a variety of different insurance companies such as BCBS, Aetna, United HealthCare, Tricare, and etc.
- Assist customer in paying on delinquent accounts Process Payments Maintain a daily limit of 2-3 hours of talk time
- Serviced delinquent accounts and minimized bad debts.
2015 - 2017
Credit Representative, Sprint - Bronxville, NY
- Examined customer accounts at risk of cancelling service to offer additional options.
- Managed Customer accounts and data.
- Sell individual products and integrated complex communication solutions throughout a organization.

Skills

Account Status
Data Collection
Customer Accounts
Bank Information
Financial Statements
Customer Service
Medicare
Financial Status
Promotional Information
Credit Reports

Education

Certificate, Accounting (2014 - 2015)
Monroe College
Bronxville,

Collections/accounts receivable resume

Scott Lawson

(780) 555-5136 | slawson@example.com

Charlotte, NC | 32848 S. Park Ln. - 93025

Work experience

2011 - Present
Collections/Accounts Receivable, Bank of America - Charlotte, NC
- Resolved routine billing inquiries and negotiate payment arrangements to cure delinquent accounts.
- Followed due diligence/skip tracing processes with delinquent accounts
- Reviewed financial data to work with borrower to identify options to satisfy account balances.
- Followed FDCPA (Fair Debt Collection Practices Act) and state laws requirements during debt collections to avoid legal issues.
- Locate and notify customers of delinquent accounts by telephone.
2010 - 2011
Credit Adjuster, American Red Cross - Atlanta, GA
- Provide verbal and written communication on post care instructions.
- Completed special projects accurately and within the allotted time frame.
- Manage collections calls on delinquent accounts and post payments to customer accounts.
2009 - 2010
Collections Assistant, American Red Cross - Saint Louis, MO
- Inputted data into BioArch computer system, checked all labels and reviewed all records.
- Maintained a direct line of communication to the off-site Manager as well as Quality Assurance team.
- Maintained good lines of communication with staffs and other departments.
- Facilitated inbound /outbound calls in order to resolve delinquent accounts.

Skills

Credit Terms
Patient Accounts
Fdcpa
Insurance Companies
Credit Reports
Medical Records
Credit Limits
Credit Department
Debt Repayment
Credit Memos

Education

High School Diploma, (2009 - 2009)
,

How to write a collections/accounts receivable resume

Craft a resume summary statement

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the collections/accounts receivable role.

Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.

Step 2: Next put your years of experience in collections/accounts receivable-related roles.

Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.

Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.

These tips will help you demonstrate why you are the perfect fit for the collections/accounts receivable position.

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List the right project manager skills

Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:

You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
Include as many relevant hard skills and soft skills as possible from the listing.
Use the most up to date and accurate terms. Don't forget to be specific.

These five steps should give you a strong elevator pitch and land you some collections/accounts receivable interviews.

Here are example skills to include in your “Area of Expertise” on a collections/accounts receivable resume:

Customer Service
Patients
Delinquent Accounts
Credit Card Payments
Past Due Accounts
Customer Accounts
Payment Arrangements
Data Entry
Outbound Calls
Patient Accounts

Collection Calls
Collection Efforts
Account Balances
Credit Limits
Medicare
Past Due Invoices
Inbound Calls
Debt Repayment
Medicaid
Accounts Receivables

Credit Memos
FDCPA
Credit Reports
Past Due Balances
Collection Agencies
Credit Applications
Cash Application
Credit Hold
Customer Inquiries
Billing Issues

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How to structure your work experience

Your work experience should be structured:

With your most recent roles first, followed by earlier roles in reverse chronological order.
Job title, along with company name and location on the left.
Put the corresponding dates of employment on the left side.
Keep only relevant jobs on your work experience.

How to write collections/accounts receivable experience bullet points

Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:

Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.

Here are examples from great collections/accounts receivable resumes:

Work history example #1

Credit Representative

Arrow Financial Services

Collected written off debt while abiding by the federally mandated Fair Debt Collections Practice Act (FDCPA) laws.
Devoted to achieve customer satisfaction in addition to meet and exceed expectations.
Examined End-to-End Operational procedures to develop strategy to revolutionize existing practices.
Completed status changes and demographic changes on borrowers/students accounts.
Required to multi task while successfully assisting members in a timely, professional manner.

Work history example #2

Collections Coordinator

United Solutions

Assisted in reducing the DSO down and limited bad debt expense while focusing on building revenue.
Managed installation processes to perform quality installations with Partners while maintains proactive communication with all parties.
Provided analysis and interpretation on customers' financial status for proper evaluation of risk and credit limits.
Verified patient's enrollee benefits and eligibility Health plan experience, BCBS, PPO, HMO, Medicare and Medicaid experience.
Maintained an updated certification Fair Lending, FDCPA.

Work history example #3

Collections/Accounts Receivable

Zwicker & Associates

Managed preparation of weekly and monthly portfolio reports for senior management.
Certified FDCPA Laws * Negotiate Settlements with debt management companies and attorneys in accordance to client guidelines.
Processed daily time cards under high volume & coding invoices accurately on daily basis by using PeopleSoft Application.
Collected on delinquent Cox Communications accounts and advised customers on possible budget solutions.
Managed assigned customer portfolio, including collection calls, deduction management, and issue resolution along with account reconciliation.

Work history example #4

Collections Assistant

Wells Fargo

Ensured FDCPA regulations; consistently upheld rules and regulations of collections, contact with clients, and client activity.
Maintained working knowledge of bankruptcy laws and the Fair Debt Collection Practices Act (FDCPA).
Reviewed portfolio and prepared forecasting reports for business units.
Performed quality assurance audits to ensure compliance with FDCPA and applicable State and Federal regulatory compliance requirements.
Researched and obtained extensive knowledge of FDCPA debt recovery laws and assisted in recovering commercial debt from organizations.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from collections/accounts receivable resumes:

High School Diploma

2002 - 2002

Some College Courses in computer science

University of California - Davis, Davis, CA

2015 - 2015

Highlight your collections/accounts receivable certifications on your resume

Certifications can be a crucial part of your resume. Many jobs have required certifications.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

If you have any of these certifications, be sure to include them on your collections/accounts receivable resume:

Certified Management Accountant (CMA)
Certified Resume Specialist: Accounting and Finance (CRS+AF)
International Accredited Business Accountant (IABA)
Certified Professional Collector

Updated March 26, 2025

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