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Collections/accounts receivable skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Rachel Domnick,
Rachel Domnick
Collections/accounts receivable example skills
Below we've compiled a list of the most critical collections/accounts receivable skills. We ranked the top skills for collections/accounts receivables based on the percentage of resumes they appeared on. For example, 21.4% of collections/accounts receivable resumes contained customer service as a skill. Continue reading to find out what skills a collections/accounts receivable needs to be successful in the workplace.

15 collections/accounts receivable skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how collections/accounts receivables use customer service:
  • Provided exceptional customer service when resolving difficult or unusual collection cases while consistently meeting performance standards and Quality Assurance goals.
  • Negotiated resolutions between manufacturer and clients, protecting BIC assets and ensuring product and servicing satisfaction and customer service excellence.

2. Patients

Here's how collections/accounts receivables use patients:
  • Reviewed claims to determine if processed correctly and if necessary, directed patients to contact insurance companies regarding additional benefit questions.
  • Communicated effectively with patients, physicians, hospital staff, and insurance representatives to ensure accuracy in claims processing.

3. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how collections/accounts receivables use delinquent accounts:
  • Followed collection policies to ensure that clients' received appropriate dunning letters and emails notification regarding delinquent accounts.
  • Followed through with all delinquent accounts to negotiate positive solutions and establish favorable payment plans to expedite receivables.

4. Credit Card Payments

Here's how collections/accounts receivables use credit card payments:
  • Processed all credit card payments received from customers using our established merchant processing accounts.
  • Process credit card payments, debit and credit memos to accurately show the client's activity, issue refunds as necessary.

5. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how collections/accounts receivables use past due accounts:
  • Job Responsibilities-Primary responsibility to collect past due accounts by contacting consumers on the telephone.
  • Determined which past-due accounts qualified for additional shipments.

6. Customer Accounts

Here's how collections/accounts receivables use customer accounts:
  • Managed successfully the credit status of assigned customer accounts and developed a communication plan to ensure timely invoice payment.
  • Reviewed and set up new customer accounts by collecting credit and banking information and verifying supplier/vendor references.

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7. Payment Arrangements

Here's how collections/accounts receivables use payment arrangements:
  • Contacted customers for payment arrangements and/or settlements on the deficiency balances of charged off and repossessed accounts.
  • Responded to contact from customers requesting payment arrangements and associated information under the Minnesota Cold Weather Rule.

8. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how collections/accounts receivables use data entry:
  • Filed car documents numerically as well as alphabetically and data entry.
  • Navigated a computerized data entry system and other relevant systems.

9. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how collections/accounts receivables use outbound calls:
  • Ensured superior customer experience for Commercial/Retail inbound/outbound calls by addressing customer concerns by demonstrating empathy and resolving problems on the spot.
  • Demonstrated flexibility by taking inbound and outbound calls or supporting projects.

10. Patient Accounts

Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Here's how collections/accounts receivables use patient accounts:
  • Performed extensive billing through hospital billing system after analyzing patient accounts to determine balance origin.
  • Conducted preliminary audits of patient accounts to determine nature of reimbursement discrepancies.

11. Collection Calls

Collection calls involve reaching out to clients with unpaid balances to collect payments and verify transactions.

Here's how collections/accounts receivables use collection calls:
  • Initiated collection calls, follow-up communication and maintaining proper documentation on delinquent accounts.
  • Maintain high volume customer collection calls and/or correspondence to collect overdue customer balance.

12. Collection Efforts

In general, collection efforts referr to the process of collecting specific objects. The object can be tangible such as clothes, money, any physical product, or intangible such as data and information. However, the term is mostly used to indicate the collection of money or funds.

Here's how collections/accounts receivables use collection efforts:
  • Assist with facilitating and overseeing collections including developing new policies and procedures to promote the overall success of collection efforts.
  • Developed close rapport with customer base and internal sales organization to maximize collection efforts/minimize accounts receivable balances.

13. Account Balances

When viewing one's bank account, the Account Balance is the information which represents how much money and of what kind is found on said account. It is often simply referred to as ‘the balance'.

Here's how collections/accounts receivables use account balances:
  • Credit collections required daily contact with commercial customers that displayed delinquent account balances.
  • Performed accurate and timely follow-up, reconciliation and resolution of outstanding account balances.

14. Credit Limits

A credit limit is the maximum amount of credit that a financial institution or other lenders will grant to a debtor for a given line of credit at any given time without penalty. This is generally based on several factors including; individual circumstances, personal income, loan repayment history, creditworthiness, general financial condition, and other factors.

Here's how collections/accounts receivables use credit limits:
  • Processed credit applications by pulling credit reports, collected projected future purchases and references to establish credit limits.
  • Reviewed account information and credit bureau profiles to establish credit limits within my delegated credit authority.

15. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how collections/accounts receivables use medicare:
  • Performed daily follow-up on Medicare, Medicaid, workers compensation and commercial insurances.
  • Complete Medicare Audit Requests and maintain files with payable documentation requirements.
top-skills

What skills help Collections/Accounts Receivables find jobs?

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What soft skills should all collections/accounts receivables possess?

Rachel Domnick

Instructor of Professional Practice, MS Program Coordinator, Oklahoma State University

At Oklahoma State University, we are looking to build the future of accounting. Soft skills-or power skills-are integral to a successful accounting professional's skill set. However, integration of those skills into accounting programs can prove challenging. To address this challenge in our master's program, we have developed a coordinated, largely co-curricular process that allows students to learn about crucial core competencies, receive feedback on their development, and receive guidance to further develop as professionals.

What hard/technical skills are most important for collections/accounts receivables?

Rachel Domnick

Instructor of Professional Practice, MS Program Coordinator, Oklahoma State University

In designing this effort, our master's faculty selected five key competencies from the Korn Ferry Leadership Architect framework to augment the technical skills that are the focus of our program. Those competencies include ensuring accountability, managing ambiguity, collaborating, communicating effectively, and self-awareness. As part of the first course in our master's program, students are introduced to these competencies and guided to understand how they tie into the accounting profession. Students are provided with resources to understand the competencies, and instructors explicitly label activities and assignments with the competencies to which it ties.

Further, at multiple points during their master's experience, each student receives an individualized report containing feedback from master's faculty and their fellow master's students. Students also have the opportunity to understand better the feedback they've received through tailored sessions with a career center staff person trained in the Korn Ferry framework.
Do you want to know more?
Read more about what experts have to say about collections/accounts receivable

List of collections/accounts receivable skills to add to your resume

Collections/accounts receivable skills

The most important skills for a collections/accounts receivable resume and required skills for a collections/accounts receivable to have include:

  • Customer Service
  • Patients
  • Delinquent Accounts
  • Credit Card Payments
  • Past Due Accounts
  • Customer Accounts
  • Payment Arrangements
  • Data Entry
  • Outbound Calls
  • Patient Accounts
  • Collection Calls
  • Collection Efforts
  • Account Balances
  • Credit Limits
  • Medicare
  • Past Due Invoices
  • Inbound Calls
  • Debt Repayment
  • Medicaid
  • Accounts Receivables
  • Credit Memos
  • FDCPA
  • Credit Reports
  • Past Due Balances
  • Collection Agencies
  • Credit Applications
  • Cash Application
  • Credit Hold
  • Customer Inquiries
  • Billing Issues
  • Credit Worthiness
  • Overdue Accounts
  • DSO
  • Administrative Functions
  • Collection Issues
  • Payment Terms
  • Financial Statements
  • Insurance Carriers
  • Credit Terms
  • ACH
  • Process Payments
  • Collection Letters
  • Credit Lines
  • Customer Payments
  • Telephone Calls
  • Customer Issues
  • Customer Disputes
  • Bank Deposits
  • Credit References

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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