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Collections Assistant Manager, Full-Time, Hybrid MA
Digital Federal Credit Union 4.6
Remote collections and archives director job
Schedule Mon - Fri: 8 AM - 5 PM (40 Hours) What You'll Do Summary/Objective: To provide support to the Collections Manager and/or Director of Collections and to direct the department's ongoing effort to achieve the lowest possible delinquency and charge off ratios. Manages and coordinates the daily activities of team leaders and staff to ensure adherence to the credit union's policies, procedures and regulatory guidelines. Regularly evaluates collection operations and processes and presents recommendations to make the department more efficient through the use of technology or redistribution of duties.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Direct daily activities of the Collections Department staff to ensure proper and timely response and handling to all member accounts in non-performing status.
* Recommend loan workout options to Consumer Loan and Mortgage departments
* Identifies, analyzes, and measures portfolio trends, providing regular updates to management.
* Coordinates and monitors performance of all collections vendors
* Participate in monthly meetings with the Consumer Loan Department to review trends in underwriting and collection activity.
* Work with the Collections Manager and/or Director of Collections to develop an effective department incentive program. Monitor the program and recommend changes when necessary.
* Review repossessions and remarketing of repossessed collateral, in order to make informed decisions and recommendations for the disposal while limiting the credit union's exposure.
* Conduct periodic analysis for mortgage loan to values on delinquent accounts.
* Manage investor/PMI mortgages in default in order to ensure compliance with policies and regulations.
* Provide leadership, support, guidance, training and supervision to staff
* Participates in all collections related audits and respond to internal audits
* Manage escalations from members and provide timely resolutions and/or additional information
* Utilize the Collection Package, XP and LoanServ to obtain necessary data and statistics to create reports and/or charts for Collections. Analyze Collections statistical data
* Monitor daily department service level and make adjustments as necessary
* Keep informed of industry trends for collection practice by reading industry articles
* Manage projects related to department's and organizations strategic, financial, efficiency and operational goals
* Fosters a team and call center culture that specializes in people and performance management, coaching and development, and employee engagement to the extent that performance and results are considered best in results, effectiveness, cost efficiency, compliance, and member
* Meets with Team Leaders and Quality Assurance specialist to discuss call monitoring results and implement department trainings and recommend changes to training
* Conduct brainstorming sessions to encourage efficiency, process innovation ideas in reducing delinquency and charge-off ratios.
* Participate in and/or facilitate team project and focus groups as assigned by the Dept. Manager
* Perform other job-related duties as assigned by Managers(s).
What You'll Need
Education and Experience Requirements:
* Bachelor's degree in business-related field or equivalent experience required
* Minimum of 5 years progressive management experience in consumer collection and/or lending
* Previous management experience in a call center and/or financial institution preferred
* Strong analytical skills, ability to think strategically and influence business decisions
* Excellent communication skills and utilization of computer applications
* Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act and other applicable collection laws
Additional Eligibility Requirements:
* Previous experience in a call center and/or financial institution preferred
* Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act and other applicable collection laws
* Ability to handle multiple priorities.
*
What We Do
DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares.
DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to ************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
DCU is not currently offering Visa transfer/ sponsorship for this position.
Excepted Pay Range
$78,900 - $88,800
#INDHI
$78.9k-88.8k yearly 60d+ ago
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Curator of Oberlin Conservatory Library Special Collections
Oberlin College & Conservatory 3.9
Collections and archives director job in Oberlin, OH
Oberlin College and Conservatory is accepting applications for a Curator of Oberlin Conservatory Library Special Collections. The successful candidate will work collaboratively within and beyond the department to acquire, manage, and provide access to music special collections, including teaching with primary sources, providing in-depth reference and research support, and implementing projects to process, arrange, describe, and preserve music special collections with the goal of always improving accessibility. They also contribute to the Conservatory Library's planning, assessment, and engagement efforts, as well grant/donor funded projects. The Curator represents the Conservatory Library on the Distinctive Collections Working Group and engages more broadly in the region and beyond on issues related to music-oriented special collections and archives. The incumbent is expected to work comfortably and with a high degree of expertise in a shared decision-making environment.
The successful candidate will possess a demonstrated capacity to be creative to leverage the strengths of our collections for curricular and co-curricular activities. Among our incredible collections are the James R. and Susan Neumann Jazz Collection and the Frederick R. Selch Collection of American Music History. The Curator of Music Special Collections supervises a term-limited part-time position of Project Archivist for the Neumann Collection, and 4-6 hours per week of student employees.
This position reports to the Head of the Conservatory Library and works closely with colleagues in other distinctive collections and metadata creation areas at the College (Archives, Rare Books, Digital Collaborative, Con Tech Services, and Discovery and Metadata Services) on access and discovery workflows and standards.
Responsibilities
Responsibilities
The Curator of Oberlin Conservatory Library Special Collections will
* Partner with Conservatory faculty on teaching and research projects.
* Develop and curate collections of rare and unique materials in the Conservatory Library
* Enhance discoverability and utility of the Conservatory's special collections through cataloging and metadata, finding aids, and digital scholarship.
* Curate physical and digital collections and exhibits
* Ensure proper housing/rehousing of physical materials and proper storage and formatting of digital files
* Works collaboratively with Head of Conservatory Library regarding gift assessment and collection development
* Trains and supervises the term-limited project archivist and student workers
* Identify materials for preservation, conservation, and digitization.
* Oversee organization in the vaults and maintenance to ensure proper storage and conditions
* Monitor special collections facilities conditions, reporting to Head of Con Library around facilities and working with key partners throughout OCL
* Collaborate in the development and maintenance of the Conservatory Special Collections website and research/course guides
* Participate in Conservatory Library meetings and planning, and develop close working relationships with Oberlin College Archives. Participate in Libraries, campus, and consortial groups as appropriate.
* Occasional interaction with the Selch instrument collection.
Essential Job Functions
Marginal Job Functions Required Qualifications
Required Qualifications
* MLS, Master's Degree in Archival Administration or equivalent
* Bachelor's degree in music or equivalent professional performance experience; fluent reading ability in Western musical notation
* 2-4 years of professional library/archives/museum experience with classroom/presentation experience
* 2-4 years experience in collections arrangement and description and demonstrated ability to document procedures and metadata decisions
* Demonstrated experience with one or more library/archival descriptive standards, such as DACS, RDA, DCRM, etc.
* Demonstrated experience one or more library/archival schema, such as EAD, MARC, MARCXML, Dublin Core, VRA Core, MODS, etc.
* Outstanding oral, written, and interpersonal communication skills
* Willingness to engage in continuous professional learning and comfort with ambiguity
Desired Qualifications
Desired Qualifications
* Graduate degree in music
* Working knowledge of the history of jazz or early American music
* Supervisory experience
* Experience working with archival applications such as ArchivesSpace
* Experience working with a digital asset management system such as ContentDM, Islandora, Omeka, Alma Digital, etc.
* Familiarity with working with digital files and image and audio editing software
* Some knowledge of intellectual property issues related to archives, libraries, and special collections and copyright issues associated with print and digital technologies
* Demonstrated ability to participate in donor relations, collection solicitation, and gift management
* Demonstrated ability to participate in the preparation and management of grants
Quick Link for Posting *************************************** Compensation
Within the range established for this administrative and professional staff position, salary will be commensurate with experience and qualifications. Oberlin College offers an excellent benefit package including a generous PTO policy.
Special Instructions to Applicants
Initial review of applications will begin February 16, 2026
$38k-69k yearly est. 38d ago
Arch-Student Archival Assistant - University Librararies
Bowling Green State University 3.9
Collections and archives director job in Maineville, OH
Provides reference, research, and collection processing support for archives' staff and patrons. Career Readiness Competencies: * Communication * Critical Thinking * Professionalism * Retrieves and reshelves archival materials for patrons. * Works on research requests.
* Scans images and photocopies materials for patrons and staff.
* Processes manuscript collections in accordance with supervisor's instructions and/or manual.
* Assists in university records management activities.
* May input data on holdings into computer.
* May train others in operation of digital imaging equipment and software.
* Performs other duties as assigned.
* Requires concentration and strong attention to detail.
* Basic computer skills required and desire to learn new skills on the job.
* Must be able to lift 50 pounds.
$22k-34k yearly est. 1d ago
Assistant Collections Manager
Goodleap 4.6
Remote collections and archives director job
About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
The Assistant Collections Manager's primary function is to coach, train and develop collectors into strong negotiators while providing excellent customer experience. The Assistant Manager must be able to effectively motivate collectors, to ensure high morale, and be able to achieve monthly goals.Essential Job Duties and Responsibilities:
Monitor, train and develop collectors to maximize results while ensuring all policies and procedures are followed.
Hold collectors accountable to performance expectations, productivity, attendance policy, and quality scores.
Motivates collectors to achieve success and creates a team atmosphere
Audits collection activities to ensure maximum results and partners with leadership to recommend changes to enhance the strategies to help lower delinquency
Conducts weekly/monthly performance reviews with all direct reports
Manages workload (queues and dialer campaigns) to ensure daily/monthly targets are achieved
Required Skills, Knowledge and Abilities:
Minimum 5 years of experience in collections, financial services or relevant field
Minimum 3 years of experience in a consumer collection management role
Advanced proficiency with computer functions with MS office suite strongly preferred
Ability to lead or manage high performing front line representatives
Exceptional communication skills including verbal, written, one-on-one and team
Knowledge of collection industry regulations
Ability to collaborate across departments to resolve customer concerns
Strong leadership skills to motivate employees to achieve success
Excellent problem-solving skills
Goal oriented focusing on both short and long term visions
Understanding of good collection practices and procedures
Excellent project management skills and a positive attitude
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
Creative and analytical thinker with strong problem-solving skills
Must demonstrate exceptional verbal and written communication skills
Must demonstrate ability to communicate effectively at all levels of the organization
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Ability to motivate others to achieve maximum results
Ability to drive results with geographically dispersed team
Compensation: $60,000 - $75,000 annually
Additional Information Regarding Job Duties and s:
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
$60k-75k yearly Auto-Apply 41d ago
Collections Assistant Manager, Full-Time, Hybrid MA
DCU 4.3
Remote collections and archives director job
Schedule
Mon - Fri: 8 AM - 5 PM (40 Hours)
What You'll Do
Summary/Objective:
To provide support to the Collections Manager and/or Director of Collections and to direct the department's ongoing effort to achieve the lowest possible delinquency and charge off ratios. Manages and coordinates the daily activities of team leaders and staff to ensure adherence to the credit union's policies, procedures and regulatory guidelines. Regularly evaluates collection operations and processes and presents recommendations to make the department more efficient through the use of technology or redistribution of duties.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Direct daily activities of the Collections Department staff to ensure proper and timely response and handling to all member accounts in non-performing status.
Recommend loan workout options to Consumer Loan and Mortgage departments
Identifies, analyzes, and measures portfolio trends, providing regular updates to management.
Coordinates and monitors performance of all collections vendors
Participate in monthly meetings with the Consumer Loan Department to review trends in underwriting and collection activity.
Work with the Collections Manager and/or Director of Collections to develop an effective department incentive program. Monitor the program and recommend changes when necessary.
Review repossessions and remarketing of repossessed collateral, in order to make informed decisions and recommendations for the disposal while limiting the credit union's exposure.
Conduct periodic analysis for mortgage loan to values on delinquent accounts.
Manage investor/PMI mortgages in default in order to ensure compliance with policies and regulations.
Provide leadership, support, guidance, training and supervision to staff
Participates in all collections related audits and respond to internal audits
Manage escalations from members and provide timely resolutions and/or additional information
Utilize the Collection Package, XP and LoanServ to obtain necessary data and statistics to create reports and/or charts for Collections. Analyze Collections statistical data
Monitor daily department service level and make adjustments as necessary
Keep informed of industry trends for collection practice by reading industry articles
Manage projects related to department's and organizations strategic, financial, efficiency and operational goals
Fosters a team and call center culture that specializes in people and performance management, coaching and development, and employee engagement to the extent that performance and results are considered best in results, effectiveness, cost efficiency, compliance, and member
Meets with Team Leaders and Quality Assurance specialist to discuss call monitoring results and implement department trainings and recommend changes to training
Conduct brainstorming sessions to encourage efficiency, process innovation ideas in reducing delinquency and charge-off ratios.
Participate in and/or facilitate team project and focus groups as assigned by the Dept. Manager
Perform other job-related duties as assigned by Managers(s).
What You'll Need
Education and Experience Requirements:
Bachelor's degree in business-related field or equivalent experience required
Minimum of 5 years progressive management experience in consumer collection and/or lending
Previous management experience in a call center and/or financial institution preferred
Strong analytical skills, ability to think strategically and influence business decisions
Excellent communication skills and utilization of computer applications
Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act and other applicable collection laws
Additional Eligibility Requirements:
Previous experience in a call center and/or financial institution preferred
Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act and other applicable collection laws
Ability to handle multiple priorities.
What We Do
DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares.
DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to ************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
DCU is not currently offering Visa transfer/ sponsorship for this position.
Excepted Pay Range
$90,000 - $95,000
#INDHI
$31k-41k yearly est. 60d+ ago
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