Collections assistant resume examples from 2026

Land interviews using Zippia's AI-powered resume builder.

Create my resume See all templates

Updated March 26, 2025

6 min read

All resume examples

Collections assistant resume

Elizabeth Ross

(320) 555-5347 | eross@example.com

Birmingham, AL | 75019 W. Park Ln. - 44929

Work experience

2020 - Present
Collections Assistant, EGS Financial Care - Birmingham, AL
- Provide daily debt collection communication between loan client and loan borrower.
- Analyzed project portfolio to proactively set priorities in collection efforts.
- Locate and notify customers of delinquent accounts by telephone.
- Contacted a variety of different insurance companies such as BCBS, Aetna, United HealthCare, Tricare, and etc.
2019 - 2020
Collections Senior Representative, Parallon Business Solutions - Houston, TX
- Fielded incoming and outgoing calls from debtors to help alleviate delinquent accounts.
- Exercised daily communication with team members on time-sensitive and controlled correspondence to ensure due dates are met.
- Placed outbound calls to collect on delinquent accounts, made payment arrangements, and processed payments.
- Provided collection services of delinquent medical expense via inbound and outbound telephone calls for several hospital billing departments.
2011 - 2019
Patient Services Assistant, DaVita - Houston, TX
- Monitor and document dialysis treatment parameters in computer database.

Skills

Veterans
Humint
Phone Calls
Card Members
Company Policies
Personal Care
Internet
Collection Process
Medicaid
RN

Education

High School Diploma, (2011 - 2011)
,

Collections assistant resume

Kyle Simpson

(870) 555-7877 | ksimpson@example.com

Colorado Springs, CO | 6974 S. Maple Rd. - 46365

Work experience

2017 - Present
Collections Assistant, StarTek - Colorado Springs, CO
- Called insurance companies to insure the hospital stay was covered and approved as inpatient stay.
- Appeal claims to Medicare, Medicaid, MCO s, and all commercial insurances.
- Support fast-paced structured call center environment with customers to ensure maximum recovery on delinquent accounts.
- Researched and resolved misapplied payments on customer accounts.
- Maintained strict confidentiality in working with customer's credit reports and history.
- Submitted requests to senior management and supporting documentation for accounts requiring credit lines.
2007 - 2017
Collections Assistant, StarTek - Colorado Springs, CO
- Changed their phone numbers and addresses, discussed and changed their plans.
- Maintain positive business partner relationships with internal and external customers and clients.
- Follow through with suspending delinquent accounts.
- Collected money payments from customers via telephone, data entry, customer svc.
2005 - 2007
Medical Assisting Extern, ADD - Colorado Springs, CO
- Assist with medical instruments or equipment needed to administer patient care.
- Performed both routine and emergency maintenance on laboratory instruments.

Skills

Customer Payments
Action Plans
Externship
RMA
Rare Books
Customer Relations
Internal Medicine
Customer Accounts
Medicaid
Office Procedures

Education

Certificate, Medical Assisting Services (2004 - 2005)
Remington College
Colorado Springs,

Collections assistant resume

Sarah Ellis

(790) 555-1677 | sellis@example.com

New York, NY | 40828 W. Main Rd. - 83686

Work experience

2011 - Present
Collections Assistant, National Grid USA Service Company - New York, NY
- Assist credit and collection agencies by offering customers account balances, current addresses, and contact information.
- Processed cash receipts of daily deposits, ACH and EFT, and split payments with other divisions of company.
- Monitored and maintained customer credit limits according to amounts pre- determined by analyses and existing guidelines.
- Assess needs for changes in credit limits, terms, write-offs, submissions to outside collection agencies, etc.
2006 - 2011
Collections Assistant, National Grid USA Service Company - New York, NY
- Assist credit and collection agencies by offering customers account balances, current addresses, and contact information.
- Determined customer's eligibility for extensions and agreements according to company policies.
- Point of contact to borrowers regarding delinquent accounts.
- Develop, assist, interact and maintain relationships with internal and external customers on a daily basis.
2002 - 2006
Receptionist/Customer Service, Walgreen Co - New York, NY
- Maintained stock and displays in several sections of the sales floor.
- Adhere to all company policies, procedures, and safety standards.
- Help and assist with customer relations and finding customer items.
- Ring Up Items Clean Place Sale Tags Greet Customers Help to Provide Customers with a great shopping experience

Skills

CSR
Sales Floor
Financial Statements
Portfolio
Collection Process
Proper Reimbursement
Purchase Orders
Humint
Data Collection
New Merchandise

Education

High School Diploma, (2002 - 2002)
,

Collections assistant resume

Jennifer Alexander

(590) 555-8871 | jalexander@example.com

New York, NY | 26730 N. Main Ave. - 91213

Work experience

2020 - Present
Collections Assistant, Citi - New York, NY
- Assisted customers with delinquent accounts in buckets 3-5 with setting up payment arrangements to bring accounts back currents.
- Requested medical records for billing purposes.
- Identify and record daily bank deposits for CEB and Acquisitions using Salesfoce.com, Crystal Reports, Great Plains, and Paymentech.
2017 - 2020
Collections Senior Representative, PharMerica - Boston, MA
- Arranged for debt repayment by establishing a repayment schedule based on customers' finances.
2016 - 2017
Daycare Provider Assistant (Part-Time), Bright Horizons - Boston, MA
- Attend to classroom management, including flow of the day, group dynamics, and conflict negotiations.
- Develop individual educational plans along with the teacher to promote students educational, physical, or social development.
- Instructed children on proper health and personal habits (washing hands regularly, and cleaning up after themselves).
- Observed, monitored & provided care for multiple children & their daily activities, health & personal habits.

Skills

Communication
Physical Activity
Collection Management
Auto Loans
EOB
Patient Accounts
Debt Repayment
Current Status
Medicaid
Child Care

Education

Associate's Degree, Business (2015 - 2017)
Northeastern University
Boston,

Collections assistant resume

Johnny Boyd

(510) 555-2457 | jboyd@example.com

Des Moines, IA | 49908 S. Main Ln. - 18322

Work experience

2016 - Present
Collections Assistant, Wells Fargo - Des Moines, IA
- Side by side quality monitoring, and knowledge of FDCPA, FDCP & NATCHA, in regards to compliance.
- Completed sales of home equity lines of credit and consumer auto loans.
- Worked in a professional call center environment assisting customers with delinquent accounts.
- Collected payments due on unpaid balances from delinquent accounts.
- Assigned varies assignments and special projects
- Billed DME claims to all primary and secondary commercial insurances and Nevada and Colorado Medicaid.
2013 - 2016
Collections Senior Representative, GC Services Limited Partnership - Copperas Cove, TX
- Make adjustments on customer accounts and take payments by phone.
- Established and maintain effective business relationships with external and internal customers, improving communication between customers and company.
- Activated phones, followed up customer accounts, credited accounts, and responded to customer inquiries.
- Adhered to FDCPA / Federal / State / City laws / provions.
- Opened and closed new accounts and combined multiple accounts.
2012 - 2013
Customer Associate, Walmart - Las Vegas, NV
- Processed customer returns and exchanges, while following all company policies.
- Conduct recruitment and training for new workers, as well as sanction or terminate the service of erring customer service representatives.
- Ensured customer service standards are upheld when on the sales floors.

Skills

Auto Loans
Accurate Processing
Delinquent Accounts
Loss Prevention
General Public
Collection Requirements
Fdcpa
Customer Service
Communication
Product Knowledge

Education

Some College Courses, Business (2012 - 2012)
Ashford University
San Diego,

Collections associate resume

Paul Austin

Collections Associate

(390) 555-5668 | paustin@example.com

Eagan, MN | 15655 E. Elm Rd. - 46777

Work experience

2020 - Present
Collections Associate, IC System - Eagan, MN
- Passed FDCPA and HIPPA tests with a 100% score.
- Received inbound calls from consumers to resolve delinquent accounts.
- Identify and contact clients assigned to my portfolio, regarding open receivable issues to obtain payment and determine reason for nonpayment.
2017 - 2020
Collection Team Lead, IC System - Eagan, MN
- Surpassed monthly standards.Obtained FDCPA and GLBA certifications.Adapted quickly to new team criteria.
- Monitored and ensured regular follow-up on loan repayment agreements and analyzed customer accounts.
- Submit corrections as needed for misapplied payments on customer accounts.
- Monitored performance of staff members according to established standards and conduct.
2016 - 2017
Appointment Setter, West Academic - Eagan, MN
- Provide positive and upbeat customer service for all inbound and outbound phone calls.
- Provided customer service as well.
- Processed inbound calls Processed orders for people Monitored other representatives Provided customer service Provided technical support

Skills

Customer Service
Loan Applications
Route Setting
Communication
Appointment Setting
Fdcpa
Internet
Prospective Customers
RAN
Safety Procedures

Education

High School Diploma, (2016 - 2016)
,

How to write a collections assistant resume

Craft a resume summary statement

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the collections assistant role.

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in collections assistant-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the collections assistant position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

Upload a resume

(File formats: .pdf, .doc, .docx)

List the right project manager skills

Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:

Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
Include as many relevant hard or technical collections assistant skills as possible for each job you apply to.
Be specific with the skills you have and be sure you are using the most up to date and accurate terms.

These five steps should give you a strong elevator pitch and land you some collections assistant interviews.

Here are example skills to include in your “Area of Expertise” on a collections assistant resume:

Patients
Data Collection
Delinquent Accounts
Collection Calls
Collection Agencies
Medicaid
Customer Accounts
Health Histories
Past Due Accounts
Payment Arrangements

Collection Efforts
Credit Card
FDCPA
Collection Process
Vital Signs
Credit Reports
Outbound Calls
Computer System
Bank Deposits
Debt Repayment

Journal Entries
HIPAA
Photoshop
Accounts Receivables
Collection Issues
Telephone Calls
Inbound Calls
Archival Materials
Condition Reports
Due Balances

Zippia’s AI can customize your resume for you.

Upload a resume

(File formats: .pdf, .doc, .docx)

How to structure your work experience

Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the collections assistant position. Here is how to most effectively structure your work experience:

List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs.

How to write collections assistant experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
What were your responsibilities or goals?
How did you accomplish them?
Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are great bullet points from collections assistant resumes:

Work history example #1

Patient Services Assistant

DaVita

Provided direct quality nursing care to patient's comfort, personal hygiene and safety needs under the direction of RN staff.
Maintained a current CPR certification as well as Dialysis Technician National Registry.
Operated within patients' assigned unit protocols, accessing of PYXIS and designated hospital EMR systems
Provided CPR (Cardio-Pulmonary Resuscitation) and administered normal saline if patient became unresponsive.
Ensured test-result by complete and accurate handling of specimens earning a reputation for meticulous attention to detail.

Work history example #2

Collections Assistant

Account Control Technology Holdings

Evaluated performance and initiated improvements to enhance customer / client satisfaction also rewarded achievements.
Reviewed portfolio and prepared forecasting reports for business units.
Handled high volume call center regarding customer payments and credits, processed credit card and debit payments via the internet.
Streamlined collections procedures and re-aligned staff to reduce and maintain delinquency to company standards.
Supervised HUMINT material and coordinated training resources required to execute technical and functional training requirements in a timely manner.

Work history example #3

Collections Assistant

Texas Children's Hospital

Processed all commercial patient denial follow-up accounts and communications with various insurance companies concerning the processing of medical claims.
Prepared Medicaid billing forms, obtained authorizations, maintained files for follow up.
Analyzed billing information for accuracy and applied knowledge of ICD-9/CPT medical codes to ensure precise processing of insurance billing.
Processed collections and insurance claims, private insurance, and Medicare/Medicaid.
Collected information of resources and machinery of all manufacturing vendors and maintain a supplier database.

Work history example #4

Clinical Assistant

Lexington Medical Center

Trained and proficient in using EHR.
Conducted phlebotomy draws on inpatient and outpatient patients
Expected to play an advanced, expert role in PDS s/PDSS s policies, procedures, processes and other infrastructure developments.
Decreased clinic wait time by facilitating efficient registration, triage and rooming of patients.
Obtained proficiency in EHR documentation and chart management.

Zippia’s AI can customize your resume for you.

Upload a resume

(File formats: .pdf, .doc, .docx)

Add an education section to your resume

Here is the best way to format your education section:

Display your highest degree first.
If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education.
If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from collections assistant resumes:

High School Diploma

2011 - 2011

Certificate in medical assisting services

Remington College, Colorado Springs, CO

2004 - 2005

Highlight your collections assistant certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

To list, use the full name of the certification and the organization that issued it, along with the date of achievement.

If you have any of these certifications, be sure to include them on your collections assistant resume:

Medical Assistant
Certified Nurse Assistant (CNA)
Certified Management Accountant (CMA)

Updated March 26, 2025

Browse office and administrative jobs