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Collections assistant skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical collections assistant skills. We ranked the top skills for collections assistants based on the percentage of resumes they appeared on. For example, 17.0% of collections assistant resumes contained patients as a skill. Continue reading to find out what skills a collections assistant needs to be successful in the workplace.

15 collections assistant skills for your resume and career

1. Patients

Here's how collections assistants use patients:
  • Interview patients regarding their legal rights regarding benefits, privileges and responsibilities associated with a disability evaluation and compensation program.
  • Registered patients Presented treatment plans Assisted doctor with orthodontic procedures Performed all clerical duties for the office

2. Data Collection

Data collection means to analyze and collect all the necessary information. It helps in carrying out research and in storing important and necessary information. The most important goal of data collection is to gather the information that is rich and accurate for statistical analysis.

Here's how collections assistants use data collection:
  • Gathered relevant data from business directories and social networking sites to support a large data collection initiative.
  • Assist with data collection by administering questionnaires, processing blood, and conducting electrocardiograms.

3. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how collections assistants use delinquent accounts:
  • Advocated for consumers with delinquent accounts by determining best course given financial situation and advisement of legal status.
  • Analyzed accounts receivable and assigned risk factors; generated reports on delinquent accounts and offered recommendations for resolution.

4. Collection Calls

Collection calls involve reaching out to clients with unpaid balances to collect payments and verify transactions.

Here's how collections assistants use collection calls:
  • Instigated collection calls and developed relationships with vendors to ensure timely payments.
  • Conduct collection calls for the purpose of resolving delinquent status of past due Customers accounts and all other questions and concerns.

5. Collection Agencies

Here's how collections assistants use collection agencies:
  • Assisted with placing and tracking accounts identified for referral to contract private collection agencies and the state Central Collection Service.
  • Assist Collectors with all collection activity on problem accounts and acts as liaison with outside collection agencies.

6. Medicaid

Here's how collections assistants use medicaid:
  • Experienced with commercial and third party payers such as: Medicaid, Medicare, Workers Compensation.
  • Submitted claims to Medicare and Medicaid and third party commercial plans.

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7. Customer Accounts

Here's how collections assistants use customer accounts:
  • Communicate with other bank departments about customer accounts and department procedures.
  • Corrected demographics on all customer accounts.

8. Health Histories

Here's how collections assistants use health histories:
  • Complete volunteer blood donor's health histories, perform and document vital signs and perform blood draws.
  • Collected and accessed as many as 600 donor health histories per 10-hour shift for Blood Drives

9. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how collections assistants use past due accounts:
  • Job description:Answered all inbound calls assisting customers in resolving past due accounts, skip tracing, and processing payments.
  • Assist store manager, credit and collections, maintain and control past due accounts to meet or exceed company standards.

10. Payment Arrangements

Here's how collections assistants use payment arrangements:
  • Secured promises to pay and negotiated payment arrangements.
  • Negotiated payment arrangements and settlements with clients.

11. Collection Efforts

In general, collection efforts referr to the process of collecting specific objects. The object can be tangible such as clothes, money, any physical product, or intangible such as data and information. However, the term is mostly used to indicate the collection of money or funds.

Here's how collections assistants use collection efforts:
  • Identify areas requiring improvement to streamline billing and collection efforts to eliminate recurring rejection errors.
  • Maintained communication with hospital's staff and supervisors to coordinate billing/collection efforts.

12. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how collections assistants use credit card:
  • Communicate with members resolving loan/credit card delinquencies.
  • Process daily checks and credit card payments along with batching out to the total amount at end of day.

13. FDCPA

Here's how collections assistants use fdcpa:
  • Assisted customers in all areas regarding their accounts while complying with FDCPA regulations.
  • Assisted floor collectors and ensuring compliance with FDCPA regulations.

14. Collection Process

Here's how collections assistants use collection process:
  • Led efforts to proactively expedite collection process while delivering courteous customer service.
  • Established and supervised uninterrupted and diligent billing and collection process.

15. Vital Signs

Vital signs are a set of values indicating different body systems' performance. They are measurements of the body's most basic functions. The four major vital signs used in medicine to assess a patient are body temperature, pulse rate, respiration rate, and blood pressure.

Here's how collections assistants use vital signs:
  • Refer all questions or vital sign findings that require nursing judgment to a registered nurse in accordance with guidelines.
  • Completed 250 patient record inspections, collected vital signs, assisted nursing staff in continuum of care.
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List of collections assistant skills to add to your resume

Collections assistant skills

The most important skills for a collections assistant resume and required skills for a collections assistant to have include:

  • Patients
  • Data Collection
  • Delinquent Accounts
  • Collection Calls
  • Collection Agencies
  • Medicaid
  • Customer Accounts
  • Health Histories
  • Past Due Accounts
  • Payment Arrangements
  • Collection Efforts
  • Credit Card
  • FDCPA
  • Collection Process
  • Vital Signs
  • Credit Reports
  • Outbound Calls
  • Computer System
  • Bank Deposits
  • Debt Repayment
  • Journal Entries
  • HIPAA
  • Photoshop
  • Accounts Receivables
  • Collection Issues
  • Telephone Calls
  • Inbound Calls
  • Archival Materials
  • Condition Reports
  • Due Balances
  • Collection Letters
  • Credit Limits
  • Overdue Accounts
  • Insurance Claims
  • PowerPoint
  • EOB
  • Argus
  • Credit Bureaus
  • Fine Arts
  • Rare Books
  • Legal Action
  • Customer Complaints
  • Credit References
  • Museum Database
  • DSO
  • Credit Applications
  • Permanent Collection

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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