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Become A Collections Associate

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Working As A Collections Associate

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $34,440

    Average Salary

What Does A Collections Associate Do At McKesson

* Support and apply cash receipts for functions that will be managed by the retained team
* Monitor and resolve auto-exceptions in JDE under virtual team cash applier code on a daily basis
* Monitor and resolve ACH/Credit card requests received via fax, email or phone calls
* Research adjustments, refunds and 980 transfers to other McKesson entities
* Prepare physical checks received at location for deposit
* Participate in cash application process improvement projects
* Participate on governance calls with the virtual team to assist in any cash application related resolutions
* Resolve escalations from internal stakeholders
* Process ACH/Credit card requests
* Research and resolve unapplied receipts
* Identify Disputes/Deductions and assist virtual team to resolve
* Process adjustments in JDE
* Contact external customers, bank for payment application instructions
* Work on special projects and/or perform testing

What Does A Collections Associate Do At Kforce

* Receive inbound and outbound phone calls from customers and service their needs effectively and efficiently
* Offer payments programs and solve customer problems
* Listen actively and establish rapport
* Quickly understand and analyze customer needs, listen and actively
* Use computer software application to properly service customers' accounts
* Take ownership of any follow-up work necessary to service customer and ensure that nothing slips through the cracks
* Speak/write knowledgably about products and services
* Adhere to compliance regulations and security policies
* Consistently meet performance standards set by department
* Complete additional projects and tasks as assigned
* Contribute ideas and recommendations for improvements to the department and company
* Receives significant guidance from policy and procedure.
* Exercise some judgment in carrying out routine assignments with guidelines
* Receives specific instructions on unusual situations or matters that depart from established
* year of experience in collections with an excellent performance and attendance record
* Banking or credit card experiences a strong plus

What Does A Collections Associate Do At Convergys

* _
* Extensive customer interaction/soft skill experience, with emphasis on influencing decisions_
* Thorough knowledge of client products, services, and systems_
* Excellent computer navigation skills_
* Ability to multitask (Able to navigate numerous applications and decipher information while_
* holding a detailed conversation with your customer)._
* Teamwork orientation, with mentoring skills and a willingness to help others_
* Excellent communication skills and excellent attention to details_
* Tolerance for repetitive work in a fast-paced, high production work environment_
* Personal attributes that include reliability, professionalism, ability to work independently, positiveattitude, and ability to remain calm in stressful situations_
* Flexibility in accepting schedule changes_
* Must be able to follow scripted portions of call for 100% compliance_
* The most successful agents within this program generally possess:_
* Extensive customer interaction/soft skill experience._
* Thorough knowledge of client products, services, and systems_
* Excellent computer navigation skills_
* Ability to multitask (Able to navigate numerous applications and decipher information while_
* holding a detailed conversation with your customer)_
* Teamwork orientation, with mentoring skills and a willingness to help others_
* Excellent communication skills and excellent attention to details_
* Tolerance for repetitive work in a fast-paced, high production work environment_
* Personal attributes that include reliability, professionalism, ability to work independently, positive_
* attitude, and ability to remain calm in stressful situations_
* Flexibility in accepting schedule changes_
* Location:
* USA, Olathe, KS

What Does A Collections Associate Do At Alorica

* Handles various incoming and outgoing collections-focused phone calls
* Resolves customer questions, complaints and collections inquiries in a professional, helpful manner
* Connects with existing and potential customers and aims to resolve inquiries related to receivables management
* Utilizes computer system to verify and document customer requests
* Talks to customers over the phone to resolve their questions or concerns
* Maintains and updates customer information as necessary
* Calmly attempts to resolve and de-escalate any issues
* Escalates calls to supervisor when necessary and appropriate
* WHY JOIN US?
* As an employee, you may receive:
* Paid training
* Flexible training schedules
* Medical and dental benefits
* Paid time off
* Paid holiday and sick time
* Retirement planning options (401(k))
* Employee discounts through client programs
* Working with us means potentially having the freedom to explore all kinds of career options – from customer service, collections, training, and tech support, to management, recruiting and more.
* We offer fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at /our/ best

What Does A Collections Associate Do At Freedom Mortgage

* Performs other related duties as assigned.
* Supervisory Responsibilities:
* This position has no supervisory responsibilities.
* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
* The requirements listed below are representative of the knowledge, skill and/or ability required.
* Ability and Knowledge of Basic Computer Skills
* Strong Verbal Communication Presence

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How To Become A Collections Associate

Collectors usually must have a high school diploma. A few months of on-the-job training is common.

Education

Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.

Training

Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

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Collections Associate jobs

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Collections Associate Career Paths

Collections Associate
Collections Specialist Accounts Receivable Specialist Accountant
Account Manager
5 Yearsyrs
Office Manager Accounting Clerk Accounts Payable Clerk
Account Payables Analyst
6 Yearsyrs
Office Manager Accounts Payable Clerk
Accounts Payable Supervisor
6 Yearsyrs
Collections Manager Accounts Receivable Specialist
Accounts Receivable Manager
6 Yearsyrs
Collections Manager Branch Manager Office Administrator
Administrative Manager
6 Yearsyrs
Collections Specialist Billing Specialist
Billing Manager
7 Yearsyrs
Collections Representative Collections Specialist Billing Specialist
Billing Supervisor
6 Yearsyrs
Account Manager Human Resources Coordinator Business Office Manager
Business Office Director
8 Yearsyrs
Accounts Receivable Specialist Account Manager Billing Specialist
Business Office Manager
8 Yearsyrs
Specialist Phlebotomist Collections Specialist
Collection Supervisor
5 Yearsyrs
Collections Representative Billing Specialist Collector
Collections Manager
5 Yearsyrs
Accounting Clerk Credit Analyst Credit Manager
Credit And Collection Manager
7 Yearsyrs
Account Manager Underwriter Senior Credit Analyst
Credit Manager
5 Yearsyrs
Credit And Collections Analyst Account Manager Regional Accounts Manager
Customer Account Manager
5 Yearsyrs
Accounts Receivable Specialist Accounts Receivable Manager
Office Manager
5 Yearsyrs
Credit Analyst Office Manager Billing Manager
Patient Services Manager
8 Yearsyrs
Accounting Clerk Accounts Payable Clerk Accounts Receivable Specialist
Senior Accounts Receivable Specialist
7 Yearsyrs
Credit Analyst Sales Consultant Senior Sales Representative
Senior Representative
5 Yearsyrs
Specialist Service Technician Technical Support Specialist
Support Supervisor
5 Yearsyrs
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Collections Associate Demographics

Gender

  • Female

    67.3%
  • Male

    30.6%
  • Unknown

    2.1%

Ethnicity

  • White

    81.0%
  • Hispanic or Latino

    11.0%
  • Asian

    5.9%
  • Unknown

    1.5%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    67.6%
  • Filipino

    5.4%
  • Russian

    2.7%
  • Portuguese

    2.7%
  • French

    2.7%
  • Dakota

    2.7%
  • Persian

    2.7%
  • Hebrew

    2.7%
  • Mandarin

    2.7%
  • Navajo

    2.7%
  • Carrier

    2.7%
  • Italian

    2.7%
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Collections Associate

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Collections Associate Education

Collections Associate

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Top Skills for A Collections Associate

CustomerServiceDebtRepaymentDelinquentAccountsCreditCardPaymentsPaymentArrangementsPastDueAccountsPaymentPlansComplianceFdcpaDataEntryInboundCallsOutboundCollectionCallsCustomerAccountsRetailStoresCollectionEffortsAccountResearchPhoneCallsContactsFinancialSituationsDaysPast

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Top Collections Associate Skills

  1. Customer Service
  2. Debt Repayment
  3. Delinquent Accounts
You can check out examples of real life uses of top skills on resumes here:
  • Implemented & maintained company policies & procedures related to credit, collections, and customer service.
  • Answered customer's questions regarding problems with their accounts, and advised customers of necessary actions and strategies for debt repayment.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Process credit card payments and check by phone payments for all assigned accounts.
  • Resolved routine billing inquiries and negotiated payment arrangements to cure delinquent accounts.

Top Collections Associate Employers

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