Collections associate job description

Associate Collector (Job Fair) - Santa Ana, Costa Rica
Are you passionate about helping others and providing a world-class customer experience? How about offering up your skills in a global business that is committed to moving money for better? We will host an open event to interview the best candidates to join Western Union as an Associate Collector.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer
We'll be looking to you to contact customers to determine reason for payment delinquency and obtain payment commitment by placing outbound calls. These calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Utilizing your knowledge of the organization, our products and/or services you'll answer inquiries and resolve problems. It will be up to you to ensure all case notes are comprehensive and accurate.

Here are some skills, attributes, and qualifications you will have:
English required (B2+ - minimum) Degree educated, or advanced student at University level.Proficiency at excel Customer Service orientation Schedule FlexibilitySelf-motivated Team player Ability to deal effectively with all types of customers

Join us, and let's connect the world
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.
#LI-YV

A Debt Collections Associate contacts customers of delinquent accounts to arrange for payment on the account, and to bring the account up to date and out of collection. Monitors any other accounts as needed. Primary job responsibilities of a Collections Associate include the following:

-Contacts customers on the phone daily, demonstrating good telephone skills and professionalism. Attempts to arrange payment on the account, maintaining standard amount of accounts worked and verbal contacts made each day.

-Uses any information sources available, or outside tracing services, to locate any delinquent customer that cannot be located from standard information.
-Orders and sends out collection letters daily. Follows up on collection letters as often as needed.

-Record and process payments made on delinquent accounts.

-Candidates should have typing experience.

-Must be able to work a schedule that consists of days, nights, and Saturdays.

Von Maur was founded in 1872 with two simple goals - provide a wide selection of quality merchandise and establish excellent customer service principles by treating every customer like family. Since then, Von Maur has deliberately and steadily grown and expanded the variety of services offered to our customers. Our wide range of customer services include free delivery, complimentary gift wrapping, no questions asked customer return policy, alterations, and an interest free charge card. Today, 36 Von Maur stores are scattered across 15 states: Alabama, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, New York, Ohio, Oklahoma and Wisconsin; and we're still expanding. Our corporate headquarters and e-commerce facility are located in Davenport, Iowa.

The integrity and values that have pleased our customers for generations also make Von Maur a wonderful place to work. We value the diversity of our employees and each associate contributes in a unique way to our customer's experience. Von Maur employees are friendly and have a passion for customer service. Being a part of our team requires dedication, enthusiasm and flexibility. Associates are empowered to make decisions, acting in the best interest of the customer.

Our company culture is characterized by a promote from within philosophy. We hire people with the intent to promote them as far as their ability and ambition will take them.

Von Maur provides high quality jobs with excellent benefit packages that have a positive impact on the health, happiness and future of our associates and their families.

External Company URL: www.vonmaur.com

Street: 727 Veterans Memorial Parkway

Post End Date: 11/30/2022

Job DescriptionMore information about this job:Overview:

FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles

Responsibilities:

Reporting to the Transactional Accounts Receivable (AR) & Collections Supervisor, the position will be responsible for performing all collection activities in compliance with defined policies and procedures to support optimal cash flow and ensure timely payment of premiums from customers, brokers, coinsurers or WRP
companies.

This will include working with account teams, WRPs, Global Services and possibly clients/brokers worldwide to pursue collection of all receivables. The position will be required to take initiative to improve collections/reporting/methodologies and reconciliations.

This position may be required to prepare analysis in support of improving collection efficiency

Qualifications:

Education:

• Bachelor's degree in Finance/Accounting preferred, or equivalent education and experience. (minimum of 1-2 years of experience)

Skills/Knowledge:

• Proficiency with Microsoft Outlook, Excel, Word, and TEAMS.
• Previous experience with PeopleSoft Financials a plus.
• Excellent interpersonal, written and verbal communication skills with both internal and external customers.
• Excellent organizational skills and the ability to recognize, schedule and manage priorities.
• Ability to work independently within specific timeframes and deadlines.
• Possess critical thinking and problem-solving skills with attention to detail.
• Ability to quickly learn new things and adapt to change.
• Ability to work collaboratively across disciplines to share knowledge with others.

We offer our employees a wide range of benefits including career long learning opportunities, tuition reimbursement, 401 (k), pension, flexible schedules, rich health and well-being programs, generous time off allowances, volunteer days and so much more!

FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.