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Collections associate skills for your resume and career

Updated January 8, 2025
4 min read
Collections associate example skills
Below we've compiled a list of the most critical collections associate skills. We ranked the top skills for collections associates based on the percentage of resumes they appeared on. For example, 16.4% of collections associate resumes contained phone calls as a skill. Continue reading to find out what skills a collections associate needs to be successful in the workplace.

15 collections associate skills for your resume and career

1. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how collections associates use phone calls:
  • Answered to incoming phone calls from clients who have questions or concerns related to their bills and corrected errors/refunds when applicable.
  • Processed FSC coding, returned mail, collection letters, and placed out bounding phone calls to patients.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how collections associates use customer service:
  • Provided customer service to our clients verified customer account information Client account setup maintained and entered information into the company databases
  • Provided high-quality customer service to responsible parties; resolved delinquent accounts; and explained billing statements.

3. UPC

Here's how collections associates use upc:
  • Collect merchandise UPC's into an MC55 scanner from various Retail outlets, then synchronize to corporate office.
  • Count Inventory and Scan UPC codes via hand-held device.

4. Time Card

Here's how collections associates use time card:
  • Submitted time cards and expense information in accordance with CROSSMARK's established procedures and schedules.

5. Retail Store

Here's how collections associates use retail store:
  • Collected and transmitted data gathered from designated retail stores primarily using a hand-held scanning device.
  • Work independently, collecting marketing information from assigned retail stores.

6. Patients

Here's how collections associates use patients:
  • Created patient accounts for new patients and maintained established patient accounts by updating demographic information.
  • Researched medical policies, performed clerical duties and accurately applied payments to patients accounts.

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7. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how collections associates use data entry:
  • Completed data entry, system documentation, written documentation, and system navigation.
  • Navigated a computerized data entry system or other relevant applications.

8. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how collections associates use delinquent accounts:
  • Negotiate with customers to make adequate payment arrangements in order to satisfy delinquent accounts.
  • Assisted customers with routine billing inquiries and negotiating payment arrangements to cure delinquent accounts.

9. Collection Efforts

In general, collection efforts referr to the process of collecting specific objects. The object can be tangible such as clothes, money, any physical product, or intangible such as data and information. However, the term is mostly used to indicate the collection of money or funds.

Here's how collections associates use collection efforts:
  • Maximize Northeast Cash Flow by engaging in collection activity directly with customers and coordinating collection efforts with other Northeast collectors.
  • Designed weekly Motivational Program to recognize the weekly collection efforts of online associates.

10. Payment Arrangements

Here's how collections associates use payment arrangements:
  • Reconciled customer inquiries negotiated payment arrangements, deferments, skip tracing, western union payments and conflict resolution.
  • Identified, initiated, and facilitated resolution of customer issues while negotiated payment arrangements on past owing receivables.

11. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how collections associates use past due accounts:
  • Administered collections for past-due accounts, carefully organizing all data to ensure accuracy and promptness in processing.
  • Managed large portfolio of collections and past due accounts, new order approvals, and applied credit to accounts receivable and invoices

12. Customer Accounts

Here's how collections associates use customer accounts:
  • Perform daily reconciliation using various reports to recognize late or delinquent customer accounts and initiate repossession orders when applicable.
  • Reviewed daily accounts receivable system generated reports and collections software to monitor status of national customer accounts.

13. District Management

Here's how collections associates use district management:
  • Communicate effectively with management and coworkers by communicating no less than weekly with district management regarding schedule/issues.
  • Received directions from Market Supervisor and other district management individuals.

14. FDCPA

Here's how collections associates use fdcpa:
  • Exceeded monthly goals - Communicated with debtors in a third party fashion, while exercising FDCPA guidelines, in all negotiations.
  • Negotiate and finalize specific terms of retention or payment workout solution with borrower following FDCPA and Department of Treasury guidelines.

15. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how collections associates use medicare:
  • Reviewed denied Medicare and Maine Medicaid insurance claims for accuracy.
  • Collected reimbursement from Medicare B for infusion therapy services.
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List of collections associate skills to add to your resume

Collections associate skills

The most important skills for a collections associate resume and required skills for a collections associate to have include:

  • Phone Calls
  • Customer Service
  • UPC
  • Time Card
  • Retail Store
  • Patients
  • Data Entry
  • Delinquent Accounts
  • Collection Efforts
  • Payment Arrangements
  • Past Due Accounts
  • Customer Accounts
  • District Management
  • FDCPA
  • Medicare
  • Medicaid
  • Account Research
  • Departmental Procedures
  • Appeals
  • Collection Issues
  • Credit Bureaus
  • Billing Issues
  • Inbound Calls
  • Cash Flow
  • State Laws
  • Telephone Calls
  • Collection Process
  • Debt Repayment
  • Outbound Collection Calls
  • Strong Negotiation
  • Collection Reports
  • Customer Calls
  • Past Due Balances
  • Patient Accounts
  • Payment Options
  • Customer Issues
  • Credit Reports
  • Negotiation
  • Accounts Receivables
  • Cash Application
  • Process Payments
  • Credit Card Payments
  • Payment History
  • Customer Inquiries
  • Collection Agencies
  • Customer Disputes
  • Credit Card Accounts
  • Overdue Accounts
  • Due Payments

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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