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Become A Collections Coordinator

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Working As A Collections Coordinator

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $42,000

    Average Salary

What Does A Collections Coordinator Do

Bill and account collectors try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.

Duties

Bill and account collectors typically do the following:

  • Find consumers and businesses who have overdue bills
  • Track down consumers who have an out-of-date address by using the Internet, post office, credit bureaus, or neighbors—a process called “skip tracing”
  • Inform debtors that they have an overdue bill and try to negotiate a payment
  • Explain the terms of sale or contract with the debtor, when necessary
  • Learn the reasons for the overdue bills, which can help with the negotiations
  • Offer credit advice or refer a consumer to a debt counselor, when appropriate

Bill and account collectors generally contact debtors by phone, although sometimes they do so by mail. They use computer systems to update contact information and record past collection attempts with a particular debtor. Keeping these records can help collectors with future negotiations.

The main job of bill and account collectors is finding a solution that is acceptable to the debtor and maximizes payment to the creditor. Listening to the debtor and paying attention to his or her concerns can help the collector negotiate a solution.

After the collector and debtor agree on a repayment plan, the collector continually checks to ensure that the debtor pays on time. If the debtor does not pay, the collector submits a statement to the creditor, who can take legal action. In extreme cases, this legal action may include taking back goods or disconnecting service.

Collectors must follow federal and state laws that govern debt collection. These laws require that collectors make sure they are talking with the debtor before announcing that the purpose of the call is to collect a debt. A collector also must give a statement, called “mini-Miranda,” which informs the account holder that they are speaking with a bill or debt collector.

Although many collectors work for third-party collection agencies, some work in-house for the original creditor, such as a credit-card company or a health care provider. The day-to-day activities of in-house collectors are generally the same as those of other collectors.

Collectors usually have goals they are expected to meet. Typically, these include calls per hour and success rates.

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How To Become A Collections Coordinator

Collectors usually must have a high school diploma. A few months of on-the-job training is common.

Education

Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.

Training

Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

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Collections Coordinator Jobs

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Collections Coordinator Career Paths

Collections Coordinator
Accounts Receivable Specialist Staff Accountant Senior Accountant
Assistant Controller
6 Yearsyrs
Accounts Receivable Specialist Accountant Office Manager
Practice Manager
9 Yearsyrs
Accounts Receivable Specialist Staff Accountant Accountant
Accountant And Office Manager
6 Yearsyrs
Collections Specialist Specialist Account Executive
Relationship Manager
6 Yearsyrs
Collections Specialist Specialist Accountant
Accounts Payable Manager
7 Yearsyrs
Collections Specialist Team Leader Office Manager
Business Office Manager
7 Yearsyrs
Credit Analyst Finance Analyst Controller
Finance Controller
9 Yearsyrs
Credit Analyst Finance Analyst Office Manager
Office Manager Of Human Resources
6 Yearsyrs
Credit Analyst Credit Manager
Credit And Collection Manager
7 Yearsyrs
Billing Specialist Team Leader Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Billing Specialist Team Leader Customer Service Manager
Call Center Manager
6 Yearsyrs
Billing Specialist Staff Accountant
Accounts Receivable Supervisor
5 Yearsyrs
Billing And Insurance Coordinator Medical Coder Billing Manager
Accounts Receivable Manager
6 Yearsyrs
Billing And Insurance Coordinator Billing Analyst Billing Manager
Revenue Manager
8 Yearsyrs
Billing And Insurance Coordinator Executive Assistant Customer Service Manager
Collections Manager
5 Yearsyrs
Coordinator Analyst Underwriter
Credit Manager
5 Yearsyrs
Accounts Receivable Clerk Accounts Receivable Analyst
Senior Accounts Receivable Analyst
7 Yearsyrs
Accounts Receivable Clerk Accounts Receivable Supervisor Billing Supervisor
Patient Account Manager
7 Yearsyrs
Accounts Receivable Clerk Accounts Receivable Analyst Credit And Collections Analyst
Senior Collection Specialist
5 Yearsyrs
Collections/Accounts Receivable Credit And Collections Analyst
Senior Accounts Receivable Specialist
7 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Collection Analyst 2.9 years
Account Specialist 2.7 years
Bill Collector 2.7 years
Top Careers Before Collections Coordinator
Collector 5.2%
Cashier 4.7%
Internship 2.9%
Top Careers After Collections Coordinator
Collector 4.9%
Cashier 3.6%
Manager 2.7%
Supervisor 2.5%

Do you work as a Collections Coordinator?

Collections Coordinator Demographics

Gender

Female

64.6%

Male

23.1%

Unknown

12.3%
Ethnicity

White

60.2%

Hispanic or Latino

18.9%

Black or African American

11.6%

Asian

6.0%

Unknown

3.2%
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Foreign Languages Spoken

Spanish

72.8%

French

8.6%

Portuguese

6.2%

German

2.5%

Gujarati

1.2%

Japanese

1.2%

Braille

1.2%

Carrier

1.2%

Hindi

1.2%

Tagalog

1.2%

Russian

1.2%

Polish

1.2%
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Collections Coordinator Education

Schools

University of Phoenix

25.0%

Kaplan University

6.5%

Strayer University

5.8%

Ohio State University

4.6%

Cardinal Stritch University

4.2%

University of Akron

4.2%

Miami Dade College

4.2%

University of Wisconsin - Milwaukee

4.2%

University of Maryland - University College

3.8%

Georgia State University

3.8%

Columbus State Community College

3.8%

Ashford University

3.5%

American InterContinental University

3.5%

Portland State University

3.5%

Suffolk County Community College

3.5%

Hofstra University

3.5%

Nassau Community College

3.1%

Kent State University

3.1%

Marquette University

3.1%

Stark State College

3.1%
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Majors

Business

38.8%

Accounting

13.8%

Health Care Administration

8.7%

Management

4.1%

Finance

3.8%

Psychology

3.2%

Medical Assisting Services

2.9%

Communication

2.7%

Nursing

2.2%

Criminal Justice

2.2%

Human Resources Management

2.2%

Liberal Arts

2.1%

Education

2.0%

Marketing

2.0%

English

1.9%

General Studies

1.8%

Legal Support Services

1.5%

Political Science

1.5%

Computer Information Systems

1.4%

Computer Science

1.3%
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Degrees

Bachelors

35.5%

Other

30.1%

Associate

13.7%

Masters

11.2%

Certificate

6.2%

Diploma

1.8%

License

0.8%

Doctorate

0.8%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$42,000
View Detailed Salary Report
$28,000
Min 10%
$42,000
Median 50%
$42,000
Median 50%
$42,000
Median 50%
$42,000
Median 50%
$42,000
Median 50%
$42,000
Median 50%
$42,000
Median 50%
$61,000
Max 90%
Highest Paying City
Dover, DE
Highest Paying State
District of Columbia
Avg Experience Level
3.4 years
How much does a Collections Coordinator make at top companies?
The national average salary for a Collections Coordinator in the United States is $42,163 per year or $20 per hour. Those in the bottom 10 percent make under $28,000 a year, and the top 10 percent make over $61,000.

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Top Skills for A Collections Coordinator

  1. Payment Arrangements
  2. Insurance Companies
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Supervised two 30-day collectors and cash application person, and established payment arrangements.
  • Contacted with insurance companies regarding outstanding claims.
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
  • Provide financial statements as requested by Manpower customers both internal and external.
  • Reduced accounts receivables through customer account management and collaboration with branch personnel.

How Would You Rate Working As a Collections Coordinator?

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Top Collections Coordinator Employers

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