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Become A Collections Coordinator

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Working As A Collections Coordinator

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $34,440

    Average Salary

What Does A Collections Coordinator Do At Kelly Services

* Collecting and analyzing account portfolio on a daily basis via telephone and email communication
* Responding to customer requests in a timely manner, to ensure positive collaboration and accurate resolution including but not limited to resolving account balance issues around pricing, tax, and disputed items
* Effectively prioritizing over 60 and 90 days outstanding balances on items and obtaining payment commitments from customers
* Providing a persistent but customer friendly approach to both internal and external customers to ensure follow up and follow through on all responsibilities
* Identifying and engaging appropriate internal cross-functional team members (i.e., Accounting, Billing, Accounts Receivable, Operations, and Sales) to research and resolve open issues
* Presenting new ideas and alternative approaches for resolving customer account issues, and working with management to appropriately escalate when determining write-offs or negotiating outstanding balances
* Preparing ad-hoc reports for management upon request as well as other related duties and special projects as assigned

What Does A Collections Coordinator Do At Professional Search

* Contact delinquent customers via telephone and email and maintain consistent follow up with these accounts in accordance with collection software strategies.
* Meet or exceed individual cash targets and call volume as assigned on a monthly & quarterly basis.
* Escalate accounts where financial instability is apparent, including but not limited to the following: payment & performance bond filings, lien filings and contacting end user or general contractor.
* Prepare and place identified accounts with appropriate legal counsel or third party collection agency.
* Work with field office personnel and AR Management to identify process deficiencies and implement established best practices

What Does A Collections Coordinator Do At Ut Health

duties as assigned

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How To Become A Collections Coordinator

Collectors usually must have a high school diploma. A few months of on-the-job training is common.


Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.


Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

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Collections Coordinator jobs

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Top Skills for A Collections Coordinator


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Top Collections Coordinator Skills

  1. Customer Service
  2. Financial Status
  3. Accounts Receivables
You can check out examples of real life uses of top skills on resumes here:
  • Manage operations of the Customer Service Center for the Parking Division.
  • Record information about consumers' financial status.
  • Perform reconciliations such as Bank Reconciliation and accounts receivables between the group s international Entities and their clients.
  • Contacted consumers regarding delinquent accounts and set up payment plans
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Top Collections Coordinator Employers