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Become A Collections Coordinator

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Working As A Collections Coordinator

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Communicating with Persons Outside Organization

  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $34,440

    Average Salary

What Does A Collections Coordinator Do At Kelly Services

* Collecting and analyzing account portfolio on a daily basis via telephone and email communication
* Responding to customer requests in a timely manner, to ensure positive collaboration and accurate resolution including but not limited to resolving account balance issues around pricing, tax, and disputed items
* Effectively prioritizing over 60 and 90 days outstanding balances on items and obtaining payment commitments from customers
* Providing a persistent but customer friendly approach to both internal and external customers to ensure follow up and follow through on all responsibilities
* Identifying and engaging appropriate internal cross-functional team members (i.e., Accounting, Billing, Accounts Receivable, Operations, and Sales) to research and resolve open issues
* Presenting new ideas and alternative approaches for resolving customer account issues, and working with management to appropriately escalate when determining write-offs or negotiating outstanding balances
* Preparing ad-hoc reports for management upon request as well as other related duties and special projects as assigned

What Does A Collections Coordinator Do At Professional Search

* Contact delinquent customers via telephone and email and maintain consistent follow up with these accounts in accordance with collection software strategies.
* Meet or exceed individual cash targets and call volume as assigned on a monthly & quarterly basis.
* Escalate accounts where financial instability is apparent, including but not limited to the following: payment & performance bond filings, lien filings and contacting end user or general contractor.
* Prepare and place identified accounts with appropriate legal counsel or third party collection agency.
* Work with field office personnel and AR Management to identify process deficiencies and implement established best practices

What Does A Collections Coordinator Do At Ut Health

duties as assigned

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How To Become A Collections Coordinator

Collectors usually must have a high school diploma. A few months of on-the-job training is common.

Education

Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.

Training

Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

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Collections Coordinator jobs

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Collections Coordinator Career Paths

Collections Coordinator
Office Manager Operations Manager General Manager
Account Manager
5 Yearsyrs
Credit And Collections Analyst Collections Specialist Accounts Receivable Specialist
Accounts Receivable Manager
6 Yearsyrs
Office Administrator Home Health Aid Front Desk Agent
Assistant General Manager
5 Yearsyrs
Human Resources Coordinator Business Office Manager
Business Office Director
8 Yearsyrs
Collections Manager Branch Manager Human Resources Coordinator
Business Office Manager
8 Yearsyrs
Collection Supervisor Office Manager General Manager
Chief Executive Officer
8 Yearsyrs
Credit And Collections Analyst Credit And Collection Manager Collections Specialist
Collections Manager
5 Yearsyrs
Loss Mitigation Specialist Loan Processor Credit Analyst
Credit And Collection Manager
7 Yearsyrs
Accounting Clerk Accounts Payable Clerk Credit Analyst
Credit Manager
5 Yearsyrs
Human Resources Coordinator Specialist Assistant Director
Director Of Admissions
7 Yearsyrs
Collections Manager Operations Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Collection Supervisor Collections Manager Operations Manager
Managing Director
11 Yearsyrs
Credit Analyst Accounts Receivable Specialist Accounts Receivable Manager
Office Manager
5 Yearsyrs
Office Manager Account Manager Sales Manager
Operations Manager
7 Yearsyrs
Loss Mitigation Specialist Service Specialist Service Supervisor
Patient Services Manager
8 Yearsyrs
Accounts Receivable Manager Accounting Manager
Payroll Manager
7 Yearsyrs
Accounting Clerk Billing Specialist Practice Manager
Practice Administrator
10 Yearsyrs
Accounts Receivable Manager Office Manager
Practice Manager
9 Yearsyrs
Credit Analyst Finance Analyst Finance Manager
Senior Manager
10 Yearsyrs
Office Administrator Specialist Warehouse Associate
Warehouse Manager
5 Yearsyrs
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Collections Coordinator Demographics

Gender

  • Female

    72.7%

  • Male

    26.0%

  • Unknown

    1.3%

Ethnicity

  • White

    78.9%

  • Hispanic or Latino

    13.3%

  • Asian

    5.8%

  • Unknown

    1.4%

  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    76.7%

  • Portuguese

    8.3%

  • French

    6.7%

  • German

    3.3%

  • Braille

    1.7%

  • Tagalog

    1.7%

  • Russian

    1.7%
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Collections Coordinator

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Collections Coordinator Education

Collections Coordinator

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Top Skills for A Collections Coordinator

CustomerServiceFinancialStatusAccountsReceivablesDelinquentAccountsDebtRepaymentInsuranceCompaniesPastDueAccountsCollectionCallsMedicalClaimsPaymentArrangementsDataEntryPaymentPlansCollectionActivitiesCustomerAccountsMedicaidCollectionEffortsPatientAccountsPhoneCallsAuditCollectionAgencies

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Top Collections Coordinator Skills

  1. Customer Service
  2. Financial Status
  3. Accounts Receivables
You can check out examples of real life uses of top skills on resumes here:
  • Manage operations of the Customer Service Center for the Parking Division.
  • Record information about consumers' financial status.
  • Perform reconciliations such as Bank Reconciliation and accounts receivables between the group s international Entities and their clients.
  • Contacted consumers regarding delinquent accounts and set up payment plans
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Top Collections Coordinator Employers

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