Collections coordinator job description

Use your research and data collection experience on behalf of an industry-leading researcher of behavioral health treatment best practices. Chestnut's Lighthouse Institute (LI) seeks two full-time data collection coordinators to work from its Normal, IL location.

With scientists, research project managers, and others, develop and implement field protocol and data collection timelines. Review data collection progress and modify protocols as needed. Provide training, quality assurance, and technical assistance. Recruit, train, and supervise project staff and consultants. Manage study recruitment. Monitor data collection quality and oversee feedback to staff. Oversee data collection follow-up. Interview research subjects as needed.

Maintain and protect confidentiality and security of information gained in performing job duties including financial and client information.

Required: Bachelor's degree in social science/human service area with at least 1 year of data collection experience. Relevant applied research experience related to monitoring data collection, tracking, and interviewing clients. Demonstrated orientation toward a wide range of human service populations. Willingness to work varying shifts and, on occasion, extra hours. Willingness to use computer, web, and smartphone apps and to travel to client sites. Preferred: Master's degree in social science/human service area. Certification in using GAIN or other standardized interview instruments. Experience training and working on multifaceted projects. Demonstrated excellence providing on-site, online, email, and telephone customer support to staff and clients.

Are you intrigued by this job but don't meet every single requirement? Research shows that women and people of color are less likely to apply for jobs when that's the case. Chestnut is committed to building a diverse, inclusive, and authentic workplace. If you're excited about any of our posted positions but your experience doesn't line up perfectly, please apply anyway! You might be just the right candidate for another role. We'd love to explore the possibilities with you!

EOE - Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.
External Company Name: Chestnut Health Systems

External Company URL: www.chestnut.org

Street: 448 Wylie Drive

Coordinator Collections - (POR000547)
HGV now offers Day One Team Member Benefits!
Are you looking to grow your career and be rewarded for your successes? Don't miss this opportunity to join our outstanding team and experience the perks of working with an industry leader! Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work certified company, earning our 2022 certification. We're seeking highly-motivated, goal-oriented team members who thrive in fast-paced environment. Not only do we offer competitive pay and excellent benefits, we are committed to helping you grow through paid training and leadership development programs.
Hilton Grand Vacations is seeking an organized self-starter to join our dynamic Portfolio Services team! As a Collections Coordinator, you will be primarily responsible for supporting the servicing/collecting of the company's collection efforts and by performing maintenance on accounts and processes while reporting on various aspects.
This position is also required to assist owners daily by means of controlling our email and other electronic communication efforts. The position will also be expected to provide additional support in the department to assist the Supervisors and Leads.

Maintain several tracking files/reports to support department initiatives
Perform system tasks daily to ensure timely responses supporting collections
Legally, ethically and confidentially handle any correspondence to owners
Maintain detailed and organized support documentation related to the handling of any owner account
Provide effective leadership to the team in support of the Supervisors and Leads
Assist with the development of company policies and procedures in conjunction with collection tactics and practices
Assist all members of collections staff with daily processes and procedures when required

HGV is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members! To fulfill this role optimally, you must possess the following minimum qualifications and experience:

High School Diploma/GED
Must possess excellent written and verbal communication and organizational skills
Proficient in Word, Access, and Excel

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Over 2 years analytical experience in a call center environment
Skip tracing experience
Timeshare Industry experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Primary Location: United States-Florida-OrlandoWork Locations: Metrowest Corporate HGV Office 6355 MetroWest Boulevard Suite 180 32835Job: Portfolio ServicesOrganization: Portfolio Services 3rd Party - 1001PSTPSchedule: Full-time Job Type: StandardJob Level: Individual ContributorJob Posting: Oct 11, 2022, 4:38:24 PM

How We Work

Whitley Penn has become one of the region's most distinguished and fastest growing public accounting firms by providing exceptional service that reaches far beyond traditional accounting. We believe in working in collaborative teams with an emphasis on open-door policy and encouraging entrepreneurial thinking. We learn, innovate, and succeed by sharing knowledge, embracing diversity, and working together. We are all part of the same family and each person matters. We are more than just a job.

How Will You Make an Impact?

* Process executive billings in a timely manner.
* Reconcile client disputes as they pertain to outstanding balances due.
* Reconcile billing, work in process and accounts receivable.
* Accurately and efficiently post cash receipts.
* Effectively manage an A/R portfolio to reduce days outstanding.
* Prepare delinquency notices in a timely manner.
* Assist clients with account inquiries.
* Maintain the integrity of client records and confidential information.
* Assist with weekly and monthly reporting as needed.
* Communicate and follow-up effectively with team members and Firm personnel regarding client accounts on a timely basis.
* Perform other assigned tasks and duties necessary to support the department.

How Will You Get Here?

* 2-4 years of combined general billing, collection and administrative experience.
* An associate's degree in accounting, finance or business administration preferred.
* A clear understanding of the collection process.
* A high degree of efficiency with all Microsoft Office Suite products.
* Excellent analytical and research skills.
* Strong organizational skills with exceptional attention-to-detail and follow-through.
* Must have the ability to build rapport with the team and be a team player.
* Working knowledge of Microsoft Excel formulas and functions.
* ProSystem fx Practice Management software experience preferred.
* An eye for detail, excellent verbal and written communication skills.
* The ability to work in a collaborative environment and communicate effectively with individuals at all levels of the organization.
* The ability to adapt and prioritize duties and manage multiple responsibilities in response to the demands of the day-to-day activities of the department.

Why Should You Apply?

* Career Path with Growth Opportunity
* Technical & Professional Development Plans
* Comprehensive Medical, Dental and Vision Insurance
* Health & Wellness Program
* Flexible Time Away for Exempt Team Members
* Generous PTO for Non-Exempt Team Members
* 401(k)
* Paid Parental Leave
* CPA Exam Passing Bonus & Reimbursement for Exam Fees

Whitley Penn is proud to be an equal opportunity workplace. We recruit, employ, train, compensate, and promote without regard to on age, race, creed, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other basis protected by applicable federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.