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Collections coordinator resume examples from 2025

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Updated March 26, 2025
6 min read
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How to write a collections coordinator resume

Craft a resume summary statement

A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in collections coordinator-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These four steps should give you a strong elevator pitch and land you some collections coordinator interviews.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:

  1. You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
  2. Include as many relevant hard skills and soft skills as possible from the listing.
  3. Use the most up to date and accurate terms. Don't forget to be specific.
These five steps should give you a strong elevator pitch and land you some collections coordinator interviews.

Here are example skills to include in your “Area of Expertise” on a collections coordinator resume:

  • Customer Service
  • Patients
  • Phone Calls
  • Collection Efforts
  • Delinquent Accounts
  • Appeals
  • Customer Accounts
  • Account Balances
  • Data Entry
  • Collection Process
  • Medical Billing
  • Credit Card Payments
  • Past Due Accounts
  • Outstanding Receivables
  • Outbound Calls
  • Medicaid
  • Payment Arrangements
  • Cash Application
  • Accounts Receivables
  • DSO
  • Billing Errors
  • Collection Calls
  • Collection Agencies
  • Patient Accounts
  • Billing Issues
  • Collection Issues
  • Insurance Carriers
  • Collection Letters
  • Client Accounts
  • Past Due Balances

Zippia’s AI can customize your resume for you.

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How to structure your work experience

A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.

  1. Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
  2. Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
  3. Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.

How to write collections coordinator experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

  • Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
  • What were your responsibilities or goals?
  • How did you accomplish them?
  • Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are great bullet points from collections coordinator resumes:

Work history example #1

Collections Coordinator

Convergent

  • Followed all rules under FDCPA (Fair Debt Collection Practices Act).
  • Exceeded monthly goals - Communicated with debtors in a third party fashion, while exercising FDCPA guidelines, in all negotiations.
  • Provided an advanced level of communication to policyholders through payment collection, as well as alternatives for retaining policy coverage.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Corrected Part A claims via the DDE (Medicare Direct Entry) Claims system.

Work history example #2

Collections Coordinator

Phoenix Children's Hospital

  • Reported codes to a certified Medical Coder to implement in HCFA Common Procedure Coding Systems (HCPCS)
  • Audited and ensured proper use of current CPT, ICD-9 and HCPCS codes.
  • Created and submitted institutional UB04 and HCFA forms, provided enrollment, insurance claim follow up and resolution.
  • Processed returned claims, EOB's, and called Health Insurance companies to find out why claims remained unpaid.
  • Updated daily spreadsheets for manager reflecting outstanding hard copy submitted to Medicaid and when submitted, paid, and posted.

Work history example #3

Student Loan Collector

HSBC North America Holdings

  • Coordinated all loan repurchases to ensure a seamless transition back to HSBC boarding system.
  • Established escrow accounts and notified non-escrow loan customers that failed to pay real estate taxes.
  • Negotiated settlements, researched and adjusted cardholder fees, adhering to FDCPA collection laws.
  • Processed and applied payment/funds for payoff's, charge-off and Bankruptcy.
  • Reviewed and Audited functions for Default Support, Foreclosure and Loss Mitigation departments.

Work history example #4

Customer Service And Billing

Walmart

  • Cashed customers payroll and income tax return checks.
  • Assisted customers and bettered heir shopping experience through excellent customer service.
  • Provided technical help and troubleshooting to customers for 8 different cellphone companies from contract to prepaid.
  • Answered customer inquiries with orders placed online, that were shipped to the store with the best customer service as possible.
  • Used effective interpersonal communication to deescalate customers while remaining empathetic in tone and demeanor.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

Bachelor's Degree in accounting

DeVry University, Oakbrook Terrace, IL

2008 - 2011

Bachelor's Degree in health care administration

Monroe College, Bronxville, NY

2008 - 2011

Highlight your collections coordinator certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your collections coordinator resume:

  1. Certified Billing and Coding Specialist (CBCS)
  2. Certified Management Accountant (CMA)
  3. Certified Medical Insurance Specialist (CMIS)
  4. International Accredited Business Accountant (IABA)

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