Collections Coordinator Resume Examples 2023

Research Summary. We analyzed 659 collections coordinator resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Cardinal Health and Johnson Controls Holding Company. Here are the key facts about collections coordinator resumes to help you get the job:

The average collections coordinator resume is 414 words long
The average collections coordinator resume is 0.9 pages long based on 450 words per page.
Customer service is the most common skill found on a collections coordinator resume. It appears on 14.9% of resumes.

After learning about how to write a professional collections coordinator resume, you can make sure your resume checks all the boxes with our resume builder.

Collections Coordinator Resume Example


Alexis Stevens Collections Coordinator Contact Information Pittsburgh, PA (990) 555-2148 astevens@example.com Skills UPC Balance Sheet CPT Timely Collection Special Reports Delinquent Accounts Prepaid Expenses HR Insurance Companies Outstanding Accounts Employment History Collections Coordinator 2015 - Present McKesson Pittsburgh, PA Faxed IB copies to patients per their request about medical records via HIPPA Compliance Worked projects to maintain deadlines. Speak with insurance companies, Doctors offices, Hospitals, and patients on the phone to resolve issues on accounts. Collections/Accounts Receivable 2013 - 2015 KPMG Chicago, IL Reconciled and tracked customer payments and prepared worksheets and spreadsheets related to customer accounts. Prepared and analyzed financial statements for several companies. Collect on delinquent customer accounts starting at 15 days beyond terms. Resolved and made arrangements on delinquent accounts. Increased overall region collections figures by aggressively pursuing delinquent accounts. Junior Accountant 2011 - 2013 KPMG Chicago, IL Achieved the CPA certification in the US. Assist with the preparation of multi company monthly financial statements. Handled all new accounts Backorders Assembled tickets Daily DOE Calculated daily productivity for warehouse Emailed and called other market centers Prepared documents for Sarbanes-Oxley, internal and external auditors (NASD). Education Bachelor's Degree Accounting 2008 - 2011 DeVry University Oakbrook Terrace, IL


Mark Rose Collections Coordinator Contact Info Baltimore, MD (210) 555-7182 mrose@example.com Skills Customer AccountsInsurance DocumentsPertinent InformationFinancial StatementsInternetSpecial ProjectsCollection CallsMedical RecordsRetail SalesService Desk Employment History Collections Coordinator 2020 - Present Rent-A-Center Baltimore, MD Escalate delinquent accounts through appropriate collection channels and communicate with third party vendors responsible for wage garnishments and repossessions. Utilized financial analysis to determine credit limits while monitoring customer credit exposure and minimizing risk. Provided follow up communication and resolution for any client concerns. Worked effectively with insurance companies, collection agencies, physicians, and other hospital staff regarding information for reimbursement. Customer Service And Billing 2017 - 2020 Bank of America New York, NY Maintained customer expectations by proactive communication with customers, banking center associates, realtors, and title companies. Educated clients to ensure all required documentations were complete and reflected accurate information. Delivered a high level of customer service by being proactive in communication with customers to increase customer loyalty and retention. Guide and prepare ongoing communication with clients, agents and vendors providing updates and coordination of closings. Managed high volume pipeline in a fast pace environment. Insurance Analyst 2007 - 2017 Bank of America New York, NY Ensured that all cases were resolved in compliance with industry regulations and bank procedures. Initiate new claims using multiple systems and tools and/or update customers on their pending claims. Ensured compliance with industry regulations & bank procedures. Bank procedures and the integrity levels of the department's case management system and financial control. Addressed billing problems, overcame communication and cultural barriers, advised customers of best actions to resolve their issues. Education Bachelor's Degree Psychology 1999 - 2002 Rutgers, The State University of New Jersey New Brunswick, NJ


Alexis Stevens Collections Coordinator Pittsburgh, PA astevens@example.com (990) 555-2148 Experience Collections Coordinator 2015 - Present McKessonPittsburgh, PA Faxed IB copies to patients per their request about medical records via HIPPA Compliance Worked projects to maintain deadlines. Speak with insurance companies, Doctors offices, Hospitals, and patients on the phone to resolve issues on accounts. Collections/Accounts Receivable 2013 - 2015 KPMGChicago, IL Reconciled and tracked customer payments and prepared worksheets and spreadsheets related to customer accounts. Prepared and analyzed financial statements for several companies. Collect on delinquent customer accounts starting at 15 days beyond terms. Resolved and made arrangements on delinquent accounts. Increased overall region collections figures by aggressively pursuing delinquent accounts. Junior Accountant 2011 - 2013 KPMGChicago, IL Achieved the CPA certification in the US. Assist with the preparation of multi company monthly financial statements. Handled all new accounts Backorders Assembled tickets Daily DOE Calculated daily productivity for warehouse Emailed and called other market centers Prepared documents for Sarbanes-Oxley, internal and external auditors (NASD). Skills UPC Balance Sheet CPT Timely Collection Special Reports Delinquent Accounts Prepaid Expenses HR Insurance Companies Outstanding Accounts Education Bachelor's Degree Accounting 2008 - 2011 DeVry UniversityOakbrook Terrace, IL

Create My Resume

Build a professional resume in minutes.

How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Collections Coordinator Resume templates

Zippia allows you to choose from different easy-to-use Collections Coordinator templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Collections Coordinator resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Collections Coordinator Resume Format And Sections

1. Add Contact Information To Your Collections Coordinator Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Collections Coordinator Resume Contact Information Example #1

Dhruv Johnson

d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Collections Coordinator Education

Majors

Business

38.7%

Accounting

14.4%

Health Care Administration

7.2%

Finance

3.6%

Collections Coordinator Resume Relevant Education Example #1

Bachelor's Degree In Accounting 2008 - 2011

DeVry University Oakbrook Terrace, IL

Collections Coordinator Resume Relevant Education Example #2

Bachelor's Degree In Health Care Administration 2008 - 2011

Monroe College Bronxville, NY

3. Next, Create A Collections Coordinator Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Collections Coordinator Skills For Resume

Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Phone Calls Skills
Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.
Collection Efforts Skills
In general, collection efforts referr to the process of collecting specific objects. The object can be tangible such as clothes, money, any physical product, or intangible such as data and information. However, the term is mostly used to indicate the collection of money or funds.
Delinquent Accounts Skills
A delinquent account is an account wherein there are many past-due funds.
Account Balances Skills
When viewing one's bank account, the Account Balance is the information which represents how much money and of what kind is found on said account. It is often simply referred to as 'the balance'.
Data Entry Skills
Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.
Past Due Accounts Skills
A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Top Skills for a Collections Coordinator

Source: Zippia.com

Customer Service, 14.9%

Patients, 12.2%

Phone Calls, 6.2%

Collection Efforts, 4.4%

Other Skills, 62.3%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Collections Coordinator Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Pay Station Collector

GC Services Limited Partnership

Adhered to FDCPA/Federal/state/city laws/provisions, as defined in our training/FDCPA Testing.
Monitored telecommunications network for fraudulent activity
Adhered to FDCPA, as well as Federal, State and city laws.
Demonstrated strict adherence to FDCPA/Federal/State/City Laws and Provisions.
Trained on FDCPA (Fair Debt Collection Practices Act) to maintain proper collections from account holders.

Work History Example # 2

Collections Coordinator

Conn's

Reconciled daily reports *Prepared daily deposits *Processed AP/AR *Processed weekly payroll *Processed all Human Resource paperwork *Handled unemployment claims
Posted cash in numerous forms, including Auto Posting-Lockbox load process following established procedures.
Processed data for hospital medical billing for North Carolina healthcare exchange.
Used a hand held device to scan UPC codes.
Exceeded CROSSMARK Retail Data Collection defined standards of work volume, quality, accuracy, cost containment, completeness, and timeliness

Work History Example # 3

Customer Service And Billing

Best Buy

Tailored communication to audience thereby providing the best level of service.
Confirmed delivery dates and times with customers/and or other CCR from all regional centers.
Identified and implemented enhancements to customer service, communications, and mediation process to improve efficiency and customer satisfaction.
Increased profits through effective sales training, developing marketing strategies, and troubleshooting profit loss areas.
Provided initial troubleshooting for electronics, followed standard operating platform for returns, exchanges, warranty fulfillment and refunds.

Work History Example # 4

Collections Officer

Citi

Managed entire non-performing asset portfolio and monitored loss share and structured sales.
Participated on National Rewards and Recognition Team-Developed quarterly contests to drive performance improvement across all Cards portfolios.
Supplied customers with written responses and followed up on customer communication.
Prepared statements, received payments, initiated additional collection proceeds, and diligent record keeping of all verbal and written communications.
Trained new employees on collections systems, FDCPA compliance, and state regulations.

5. Highlight Your Collections Coordinator Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your collections coordinator resume:

Certified Billing and Coding Specialist (CBCS)
Certified Management Accountant (CMA)
Certified Medical Insurance Specialist (CMIS)
International Accredited Business Accountant (IABA)

More Certifications For Collections Coordinator

6. Finally, Add a Collections Coordinator Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

Common Collections Coordinator Resume Skills

Customer Service

Patients

Phone Calls

Collection Efforts

Delinquent Accounts

Appeals

Customer Accounts

Account Balances

Data Entry

Collection Process

Medical Billing

Credit Card Payments

Past Due Accounts

Outstanding Receivables

Outbound Calls

Medicaid

Payment Arrangements

Cash Application

Accounts Receivables

DSO

Billing Errors

Collection Calls

Collection Agencies

Patient Accounts

Billing Issues

Collection Issues

Insurance Carriers

Collection Letters

Client Accounts

Past Due Balances

Insurance Claims

Billing System

Insurance Verification

Debt Repayment

CPT

Credit Limits

FDCPA

Bank Deposits

Due Invoices

EOB

Overdue Accounts

HIPAA

Patient Payments

Credit Hold

DME

ICD-9

Insurance Payments

Payment Terms

ACH

Credit Reports

Collections Coordinator Jobs

Links To Help Optimize Collections Coordinator Resumes

Updated May 19, 2023