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Top 50 Collections Coordinator Skills

Below we've compiled a list of the most important skills for a Collections Coordinator. We ranked the top skills based on the percentage of Collections Coordinator resumes they appeared on. For example, 8.3% of Collections Coordinator resumes contained Insurance Companies as a skill. Let's find out what skills a Collections Coordinator actually needs in order to be successful in the workplace.

These are the most important skills for a Collections Coordinator:

1. Insurance Companies

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high Demand
Here's how Insurance Companies is used in Collections Coordinator jobs:
  • Contacted with insurance companies regarding outstanding claims.
  • Handle customer phone call inquiries Institutes collections action for non paying clients Follow up on all denials from insurance companies.
  • Work closely with insurance companies and make corrections and or submit additional information for insurance claims; file appeals.
  • Contacted various Insurance Companies, Medicare Managed Care, and patients to collect on outstanding balances.
  • Act as liaison between medical office and insurance companies to research and reconcile claim disputes.
  • Verify benefits with insurance companies and handle follow up for collections including write-offs and appeals.
  • Worked with attorney's offices, auto & health insurance companies, and patients.
  • Checked status of patient's eligibility with insurance companies and requested prompt payment.
  • Followed up with insurance companies and patients to ensure accounts are paid.
  • Contacted insurance companies to follow up on payments utilizing aging reports.
  • Tracked the financial data of reimbursement claims made to insurance companies.
  • Completed form pertaining to insurance companies in filing corrected claims.
  • Received and posted payments from clients and insurance companies.
  • Contacted various insurance companies regarding claim status and appeals.
  • Corresponded with insurance companies regarding claims and payments.
  • Certified all Psychologists with all the insurance companies.
  • Verified Benefits with Insurance Companies.
  • Reviewed and run itemized statement reports for customers and insurance companies.
  • Speak with patient's insurance companies and attorney office in regards to accounts when necessary.
  • Worked with insurance companies to get claims paid in a timely manner.

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2. Customer Accounts

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high Demand
Here's how Customer Accounts is used in Collections Coordinator jobs:
  • Negotiated payment on business customer accounts in various states of collection activity.
  • Monitored Cash receipts and application of adjustments to customer accounts.
  • Post all discounts, allowances, price differences, returns and other charge backs to customer accounts timely and accurately.
  • Manage relationships with high profile customer accounts to fast-track payment of invoices and assist with collection of outstanding debt.
  • Provided daily review of assigned customer accounts; submit aging reports, invoices and bill of ladings.
  • Researched and reconciled customer accounts to resolve client's issues that were 5 to 10 years old.
  • Reconcile customer accounts in portfolio as required in order to effect prompt collection of delinquent items.
  • Handled the collection of delinquent customer accounts, due to skipped invoices.
  • Assisted sales reps with follow up on customer accounts.
  • Managed customer accounts that were delinquent to bring current.
  • Received payments and posts amounts paid to customer accounts.
  • Handled customer accounts billing over $10k a month.
  • Process and apply payments to customer accounts.
  • Debited customer accounts with a return payment.
  • Review customer accounts on a monthly basis.
  • Handle all aspects of delinquent customer accounts.
  • Audit invoices and statements ?Reconcile all receivables to customer accounts within established deadlines and resolving any discrepancies or collection issues
  • Researched and Reconciled Customer Accounts Prepared cash assignments adjustments.
  • Managed customer accounts Provided credit card counseling service
  • Reconcile adjustment reports Debit and credit customer accounts Process all charge-backs Customer contact for equipment retrieval

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3. Customer Service

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high Demand
Here's how Customer Service is used in Collections Coordinator jobs:
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
  • Commended by management for excellent productivity in providing excellent customer service and meeting deadlines on time.
  • Coordinate future supply shipments with Customer Service Representative and Compliance as needed.
  • Met/exceeded collection production quotas and customer service quality assurance objectives.
  • Provided excellent customer service to internal and external customers.
  • Provided dedicated customer service on billing inquiries.
  • Collect charge-off accounts by utilizing effective customer service skills and contacting customers via telephone, e-mail, or standard mail.
  • Partner with Sales to Ensure Superior Customer Service and Increase Sales.
  • Interacted with billing and customer service departments to resolve other issues.
  • Manage operations of the Customer Service Center for the Parking Division.
  • Worked with customer service department and sales for pricing issues.
  • Assisted the customer service department with keying of orders.
  • Answer and provide excellent customer service when homeowners call.
  • Possess excellent customer service skills and problem solving skills.
  • Addressed and resolved daily customer service issues.
  • Implemented positive over the phone customer service.
  • Provided effective customer service support using A.C.N.
  • Researched and resolved customer services issues.
  • Developed excellent working relationships with employers and co-workers while providing exceptional customer service to internal and external customers.
  • Handle volatile situations in a professional manner using customer service skills.

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6 Customer Service Jobs

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4. Accounts Receivables

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high Demand
Here's how Accounts Receivables is used in Collections Coordinator jobs:
  • Reduced accounts receivables through customer account management and collaboration with branch personnel.
  • Analyzed and reviewed assigned Central Service Accounts Receivables.
  • Coordinated accounts receivables collections, credit verification, account discrepancy resolution, as well as the application of cash receipts.
  • Organized and managed status of past due accounts, viewed all active accounts receivables and coordinated outside collections and reconciliation.
  • Perform reconciliations such as Bank Reconciliation and accounts receivables between the group s international Entities and their clients.
  • Acted as liaison between clients and their consumers collecting accounts receivables on both consumer and commercial accounts.
  • Collected 100% unpaid claims based on CMS allowable amounts to balance accounts receivables.
  • Monitor problem reports for system errors and pending payment processing for accurate Accounts Receivables.
  • Solved complex account receivable issues such as reconciliations to better the accounts receivables process.
  • Posted check and electronic payments and prepared accounts receivables ledger to reconcile payments.
  • Supervised college work study students in the area of collections and accounts receivables.
  • Review accounts receivables and appeal claims with supporting documentation and proper x-ray.
  • Involved with accounts receivables, billing, credit and collections.
  • Post ERN to accounts receivables when available for Medicare carriers.
  • Review of outstanding Accounts Receivables broken down by aging.
  • Processed Accounts Receivables over 90 days.
  • Managed accounts receivables and reports.
  • Assist Accounts Receivables in identifying and distribution of payments, resolve, troubleshoot analytical, elite and e-billing issues.
  • Coordinate and handle issues with Sales, timely and effective internal Communications with Billing and Accounts Receivables department.
  • Allocate cash to accounts receivables and process general ledger transactions.

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5. Financial Status

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high Demand
Here's how Financial Status is used in Collections Coordinator jobs:
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Record information about consumers' financial status.
  • Arrange for consumers' repayment or established repayment schedules, based on consumers' financial status.
  • Develop or analyze information to assess the current or future financial status of firms.
  • Arrange for debt payment or establish payment schedules, based on patients financial status.

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1 Financial Status Jobs

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6. Delinquent Accounts

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high Demand
Here's how Delinquent Accounts is used in Collections Coordinator jobs:
  • Analyzed delinquent accounts on a weekly basis and prepared appropriate collection letters based on severity of delinquency.
  • Ensured collection of overdue and delinquent accounts through accurate procedures and monitoring.
  • Review installation equipment & service accounts to identify delinquent accounts.
  • Contacted consumers regarding delinquent accounts and set up payment plans
  • Initiated and supervised calls to subscribers regarding delinquent accounts.
  • Assisted businesses with escalated issues and advanced delinquent accounts.
  • Reviewed delinquent accounts and analyzed discrepancies.
  • Minimized company losses by collecting on delinquent accounts for a variety of private brand credit cards and personal lines of credit.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Managed 400 Customer Accounts; provided daily external customer service, research and analysis to resolve delinquent accounts.
  • Prepare and execute correspondence to send to customers to encourage payment of delinquent accounts.
  • Set up patient payment plans; coordinate with collection agencies for delinquent accounts.
  • Identified, reviewed and managed delinquent accounts; L-Z and assigned major accounts.
  • Handled collection activity and reviewed status of delinquent accounts aged 60-120 days.
  • Developed letters and forms for processing and follow-up of delinquent accounts.
  • Worked with Field Offices to establish payment arrangements on delinquent accounts.
  • Received and verified payments to delinquent accounts.
  • Call all customers on delinquent accounts.
  • Assist supervisors in planning day to day tasks of team members Assist clients in managing their delinquent accounts
  • Called on delinquent accounts for payment 3.

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7. Payment Arrangements

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high Demand
Here's how Payment Arrangements is used in Collections Coordinator jobs:
  • Supervised two 30-day collectors and cash application person, and established payment arrangements.
  • Contacted delinquent credit customers and negotiated payment arrangements.
  • Arranged and monitored payment arrangements.
  • Negotiate payment arrangements with customers.
  • Contacted delinquent customers to make payment arrangements, processed account receivable payments and did data entry for accounts.
  • Work closely with the operating market management group to handle disputes and process payment arrangements for customers.
  • Collect monies on delinquent accounts and work with customers to set up payment arrangements on their accounts
  • Review contracts and purchase orders, to insure payment arrangements are followed upon agreed contract terms.
  • Improved collections by meeting with students to resolve balances and payment arrangements.
  • Negotiated payment arrangements with clients holding accounts in various stages of delinquency.
  • Worked with customers to set up payment arrangements on past due accounts.
  • Set up payment arrangements for balances after insurance payments and prepare paperwork.
  • Worked with representatives to create payment arrangements for past due accounts.
  • Ensured payment arrangements were made within the time frames designated.
  • Negotiate and monitor payment arrangements on past due balances.
  • Document customers' future payment arrangements on the account.
  • Prepared scheduled payment arrangements for patients Completed bill write-offs, insurance information intake, and payroll deductions for defaulted bill payments.
  • Worked contributively with office management and patients to develop and implement payment arrangements.
  • Established payment arrangements for clients 4.
  • Checked patients in and out, collecting copays, making payment arrangements and scheduling follow up appointments.

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8. Debt Repayment

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high Demand
Here's how Debt Repayment is used in Collections Coordinator jobs:
  • Informed customers of delinquent credit accounts by telephone, persuaded and arranged for debt repayment based on customers' financial situations
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Advise customers of necessary actions and strategies for debt repayment.

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9. Credit Card Transactions

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high Demand
Here's how Credit Card Transactions is used in Collections Coordinator jobs:
  • Process credit card transactions and act as liaison between PakWest and credit card companies.
  • Process all credit card transactions so that orders can be released.
  • Processed returned EFT's and returned credit card transactions.

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10. Collection Calls

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high Demand
Here's how Collection Calls is used in Collections Coordinator jobs:
  • Performed collection calls to delinquent customers to obtain payment commitments in accordance with departmental and legal guidelines.
  • Initiate collection calls within the assigned account responsibility according to company policy.
  • Initiate collection calls to major account customer, research and resolve past due issues that may have resulted in delinquent payments.
  • Collected and processed payments from customers, responsible for making collection calls to customers and collecting overdue payments each month end.
  • Handled large volume of credit card collection calls, maintained high level of customer service, while achieving daily quotas
  • Exceeded and maintained the number of collection calls required per day (100-210 daily).
  • Maintain and update weekly aging accounts for past due collection calls on 700+ accounts.
  • Initiated and documented collection calls, processing payments on delinquent accounts.
  • Make outbound collection calls for fleet fuel cards on commercial accounts.
  • Handle collection calls from Debtors, Attorney's or Title companies.
  • Initiated collection calls to customers with past due balances.
  • Performed accounts receivable collection calls for over 200 accounts.
  • Placed collection calls and follow-ups on unpaid/skipped invoices.
  • Make daily collection calls on past due accounts.
  • Make outbound collection calls on credit cards.
  • Managed collection calls on delinquent accounts.
  • Receive collection calls from vendors.
  • Logged incorrect billing processes and worked with ambulance service to correct problems Worked follow up report from the original collection calls.
  • Account reconcilation, including collection calls and emails.
  • Collected on early stage delinquent credit card accounts Took Incoming collection calls Made outbound collection calls via automated dialer Skip tracing

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3 Collection Calls Jobs

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11. Medical Billing

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high Demand
Here's how Medical Billing is used in Collections Coordinator jobs:
  • Prepared and processed medical billing and collections in a fast paced environment for a statewide hospital system.
  • Organized daily operations with staff meetings, complaint issues with facilities, and medical billing.
  • Coordinated the medical billing for over 50 psychologists in 41 nursing home facilities.
  • Converted the medical billing and collections process from an outsourced service to an in office function for a multi-specialty medical practice.
  • Processed Medical Billing and Coding documentations and followed up with Insurance companies to assure proper billing procedures were followed.

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1 Medical Billing Jobs

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12. Collection Activities

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high Demand
Here's how Collection Activities is used in Collections Coordinator jobs:
  • Managed accounts receivable portfolio for assigned branches by coordinating, driving and escalating collection activities as needed.
  • Controlled all collection activities and maintained productivity at the collection level.
  • Maintained reports to management regarding collection activities and progress.
  • Documented all customer communication relating to collection activities.
  • Facilitate resolution of issues that affect collection activities.
  • Conducted all collection activities for accounts within assigned portfolio, from initial customer contact to collection of funds or write off.
  • Performed all follow-up and collection activities to maintain a reduced DSO (partial payment, denial and delinquent's claims).
  • Organize collection activities for an account that generates over $20 million a year in revenues.
  • Performed collection activities on delinquent mobile home accounts and earned recognition as the #1 collector.
  • Handled processing of collection activities - noticing, disconnecting delinquencies and writing off accounts.
  • Handle all collection activities for assigned attorneys according to the Firm's collection policies.
  • Facilitated all collection activities to maintain positive cash flow and minimize loss.
  • Performed collection activities in order to meet current goals and metrics.
  • Maintained detailed record of collection activities for all billing cycle processes.
  • Prepared spreadsheets detailing the delinquent status of the collection activities.
  • Assisted a team of ten employees with billing/collection activities.
  • Completed all other collection activities on a daily basis.
  • Performed all collection activities for 19 offices.
  • Maintained collection activities on over 2500 accounts concurrently Reviewed customers credit history and established parameters to extend credit.
  • Managed collection activities such as sending follow-up inquiries, managed daily cash flow, and refered accounts to outside collection agencies.

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2 Collection Activities Jobs

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13. Medicaid

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high Demand
Here's how Medicaid is used in Collections Coordinator jobs:
  • Performed Medicaid and all other insurance billing/ completing private insurance verification forms and verifying accuracy of visits billed to insurance companies.
  • Maintained policy and procedure manuals of Medicare/Medicaid and Commercial Insurance to insure compliance.
  • Verify Medicare/Medicaid, commercial insurance and benefits eligibility process of referred patients.
  • Assisted with Medicare and Medicaid verification and reviews to Medicaid.
  • Evaluate for Medicaid legibility and assist with application process.
  • Billed HCFA 1500 and UB92 to Medicaid, Medicaid 2ndary (Cross-over Forms), Medicare, Managed Care and PPO.
  • Studied and received a medical terminology certificate, as well as training in Medicaid, Medicare, and private insurance.
  • Experienced with multiple different insurance such as: BCBS, Medicare, work comps, Medicaid's.
  • Gathered and processed information from patients of client hospitals in order to complete the Medicaid application process.
  • Input charges for private, Medicare, and Medicaid billing; handle collections and monthly balancing.
  • Prepared 1500 forms to bill all health counties for Medicaid for behavioral health.
  • Billed, coded and follow-up on claims including Medicaid and Medicare claims.
  • File Secondary Insurances with commercial and Medicare and Medicaid as well.
  • Trained staff in Medicare and Medicaid rules and regulation
  • Check Daily for Medicaid numbers that are pending.
  • Attended payer's seminars (DMERC, Medicaid).
  • Provided financial counseling for eligibility for Medicaid Provided administrative and organizational support to President and CFO.
  • Provide timely follow up/rebilling on commercial insurance, Medicaid and Medicare claims.
  • Process claims for Medicaid prior approved, Blue cross-Blue shield, Olsten, Gentiva and Centercare.
  • Worked insurance's from Humana, Aetna, UHC, Contracted, Commerical & Medicaid.

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1 Medicaid Jobs

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14. Data Entry

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high Demand
Here's how Data Entry is used in Collections Coordinator jobs:
  • Conduct investigations, process credit disputes, validate accuracy of data entry and system information.
  • Designed and implemented a collections process that streamlined data entry.
  • Audited PO-SB invoices with accurate information before releasing the paperwork to the Data Entry team for keying the amounts charged.
  • Communicated with Sales, Membership Programming, IT, Customer Service, Data Entry, and Accounting departments.
  • Selected to participate in a specialized group to pilot the company's first data entry collection and reporting.
  • Work in posting cash receipts to proper G/L accounts and achieve billing, collection and data entry goals.
  • Team lead for patient financial statements, data entry, collection, and file processing.
  • Experienced with heavy data entry, money transfer, and 10-key platforms.
  • Managed accounts receivable, provided data entry and deposited cash receipts.
  • Manage settlement, payment plan and cash reports with data entry.
  • Audited and updated vendor's data entry information in SAP.
  • Handled all basic clerical duties, and all data entry.
  • Organized and handled data entry of patient's charts.
  • Preserve pricing records and perform daily data entry.
  • Achieved top bonus 75% or first yearTrained with dialing specialists to run dialer and data entry team on CCCS program
  • Edit and format new billing documents Filing of paid invoices Data entry Preparation of vendor tax documents
  • Key Functions: Account Acquistion Credit Limit Management Dispute Resolution Billing & Collections Data Entry Account Maintenance Review Processing Underwriting

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15. Phone Calls

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Here's how Phone Calls is used in Collections Coordinator jobs:
  • Managed a personal Queue of accounts with responsibilities including: phone calls, letters, payment programs, and skip tracing.
  • Handle incoming and outgoing telephone calls to customers to establish payments on professional supplements that clients are subscribed to.
  • Assist patients with reimbursement issues / concerns via phone calls, emails, and written communication as needed.
  • Performed other miscellaneous Accounts Receivable duties, such as collections, phone calls and credit checks.
  • Handled daily phone calls and emails from agents concerning past due premiums on current policies.
  • Collected and updated client data and documented information gathered via email and phone calls.
  • Maintain patient records confidentially while answering phone calls, emails and faxes regarding patients.
  • Make outbound phone calls and send letters to patients to collect on delinquent accounts.
  • Send customer statements monthly and follow up with phone calls, emails or faxes.
  • Collected on past due invoices by making several emails and phone calls daily.
  • Scheduled appointments, answered phone calls, data entry, and filing.
  • Provided excellent customer service to patients through phone calls and correspondences.
  • Handle incoming phone calls with each situation potentially being different.
  • Make phone calls to insurance carriers about past due accounts.
  • Follow up phone calls in attempt to collect the debt.
  • Answered and directed phone calls.
  • Answer phone calls as needs.
  • Make collections phone calls to third party payor (s).
  • Answered multi-line phone calls and Triaged patient calls appropriately.
  • Answered calls from patients that had phone inquires Documented phone calls using Avaya call system/call buddy.

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1 Phone Calls Jobs

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16. Outstanding Balances

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Here's how Outstanding Balances is used in Collections Coordinator jobs:
  • Recognized for using effective communications and negotiation skills to resolve billing disputes and outstanding balances.
  • Contacted IKON sister accounts with email information of outstanding balances and monthly inter-territorial account information.
  • Maintained contact with clients to negotiate outstanding balances and foster improved customer relationship.
  • Monitored and collected weekly data on outstanding balances.
  • Researched entry detail to verify outstanding balances.
  • Issue letters, generate outbound and receive inbound calls from debtors to discuss resources to resolve outstanding balances.
  • Direct contact with customers for collection on outstanding balances with appropriate follow up for account reconciliation.
  • Try to collect payments from patients with outstanding balances before sending to collection agency.
  • Maintain log on Excel spreadsheet with details and comments of outstanding balances.
  • Work with customers who have outstanding balances who need their services reconnected.
  • Collected outstanding balances owed from business clients in the medical field.
  • Contacted clients on behalf of Billing Partners regarding outstanding balances.
  • Collected outstanding balances on accounts turned over to collections.
  • Send out statements for patients with outstanding balances.
  • Monitor and pursue collection of outstanding balances.
  • Processed patient letters for outstanding balances.
  • Handled Promissory Notes and fraud accounts Developed a legal fee database using Microsoft Access to track legal fees and outstanding balances.
  • Manage accounts in assigned territory through the collection timeline and employ sound and appropriate collection techniques to collect outstanding balances.
  • Reviewed collection reports to determine the status of accounts and the amounts of outstanding balances.
  • Call clients with outstanding balances Weekly contract reports File clients files Answer clients questions

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17. Credit Reports

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Here's how Credit Reports is used in Collections Coordinator jobs:
  • Experienced in running individual company credit reports.
  • Risk analysis included background checks (running personal and business credit reports), UCC searches, and lien/judgment searches.
  • Process credit applications, gather credit references, and order credit reports on various vendors.
  • Process credit applications, check references, run D&B & credit reports.
  • Prepared credit reports, based on customer strengths and weaknesses.
  • Requested and analyzed credit reports for freight use.
  • Managed customer's buying activity through credit reports.
  • Checked company credit reports on lead business.
  • Managed customers buyingactivity through credit reports.
  • Maintain accurate records on delinquent loan accounts *Analyzing credit reports and skip tracing
  • credit cards, wire transfers, and credit reports) via internal database.

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18. Collection Agencies

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Here's how Collection Agencies is used in Collections Coordinator jobs:
  • Worked directly with attorney and collection agencies in monitoring and updating account records.
  • Monitored collection agencies/attorney for quality performance and transmittal of monetary recoveries.
  • Managed Outsourced Collection agencies who worked early stage delinquent business accounts.
  • Managed and nurtured business relationships with over twenty-five collection agencies.
  • Directed communications with outside collection agencies.
  • Process credit references by researching customer balance history, work closely with outside collection agencies and apply payment to accounts.
  • Generated invoices and recommend delinquent accounts aged beyond 190 days to the Final Demand Collections Department and outside collection agencies.
  • Send out Delinquency Notices, Intent to Lien Letters, and prepare and send accounts to the collection agencies.
  • Work closely with in house financial aid department, collection staff, and outside collection agencies.
  • Coordinate with contracted collection agencies for the collections of past due student accounts receivable.
  • Negotiated contracts and the resolution of collection matters with third party collection agencies.
  • Work with collection agencies on delinquent accounts to receive and post patient payments.
  • Selected, monitored and audited the activities of numerous outside collection agencies.
  • Orchestrated agency flow from in house collectors to tertiary collection agencies.
  • Prepare accounts to be sent to collection agencies and attorneys.
  • Forward accounts to and work closely with outside collection agencies.
  • Prepare eligible delinquent accounts to third parties collection agencies.
  • Post recovery payments from attorney and collection agencies.
  • Transferred accounts to outside collection agencies.
  • Provided account analysis to third party collection agencies * Successful maintained account relationships while helping customers resolve their collection issues

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4 Collection Agencies Jobs

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19. Patient Accounts

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Here's how Patient Accounts is used in Collections Coordinator jobs:
  • Process debt write-offs on patient accounts according to departmental procedure.
  • Collect on past due patient accounts by telephone and personal correspondence; audit patient charts; prepare weekly and monthly reports.
  • Identify and correct coding errors, charges posted in error, and other problems that occur on patient accounts.
  • Credit Balance: evaluating credit balances on patient accounts and ensuring that the appropriate steps are taking i.e.
  • Documented all actions taken to communicate with patients, updated patient accounts, and tracked application status.
  • Coordinate all aspects of billing operations to coincide with the Patient Accounts Manager and AR Manager.
  • Contacted health insurance providers to follow up on patient accounts and coordinate timely payments.
  • Performed collection duties both written and verbal regarding patient accounts that were past due.
  • Complete adjustments and write offs to provide patient accounts with up to date balances.
  • Assisted the Vice President of Patient Accounts with general clerical and administration duties.
  • Edit patient accounts and work commercial insurance receivables at a daily basis.
  • Research patient accounts updating claim information, adjustments, and refunds.
  • Negotiated and settled all outstanding patient accounts, including liens.
  • Checked several reports on patient accounts for outstanding balances.
  • Ensured all payment is accurately posted to patient accounts.
  • Handled any escalated issues with patient accounts.
  • Posted insurance denials to patient accounts.
  • Managed all aspects of patient accounts.
  • Research patient accounts to make sure all claims are being paid in a timely manner and prepares delinquent accounts for collection.
  • Transition patient accounts from collections to small claims attorney.

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20. Monthly Reports

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Here's how Monthly Reports is used in Collections Coordinator jobs:
  • Recognized for balancing accounts accurately and maintaining timely monthly reports.
  • Prepared daily/weekly/monthly reports for management.
  • Processed monthly reports explaining in detail action plan to collect on overdue customers of 90 days.
  • Maintained and submitted monthly reports providing status of cash receivables and bad debt/collection agencies.
  • Produced monthly reports that show the measures taken to collect past due invoices.
  • Prepare various weekly and monthly reports including cash balance and premium collections.
  • Reviewed daily, weekly and monthly reports for accuracy and trends.
  • Prepared daily and monthly reports to the Chief Financial Officer.
  • Prepared monthly reports for the CEO and Board of Directors.
  • Developed daily and monthly reports, collaborating with MIS/IT.
  • Assist with daily, monthly reports as needed.
  • Compose monthly reports for equipment billing transactions.
  • Prepare monthly reports for management.
  • Prepared monthly reports using Excel.
  • Severed as subject expert with organizational data monthly reports and status updates to funders and other stakeholders.
  • Prepared weekly and monthly reports for the operations department at Rogers Retail and for other business groups within Rogers Communications.
  • Have bi-weekly calls with business partners on performance and goals Run daily and monthly reports.
  • Assisted Manager with A/R issues, preparing monthly reports and ad hoc requests.
  • Run & work monthly reports to assure proper payments and spend-down amounts.
  • Prepared monthly reports to update the company on financial revenues.

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21. Collection Efforts

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Here's how Collection Efforts is used in Collections Coordinator jobs:
  • Researched and analyzed accounts prior to initiating patient contact, examined historical data, evaluated past collection efforts.
  • Promoted to Collection Coordinator to coordinate collection efforts of Commercial Lending Division due to exceptional collection skills.
  • Processed modem update/deletions as well as monthly modem inventory reports Coordinated collection efforts on all returned checks.
  • Monitored and managed accounts receivable aging with the purpose of prioritizing collection efforts toward delinquent accounts.
  • Documented and maintained chronology of collection efforts expended on weekly report to management.
  • Record information about financial status of customers and status of collection efforts.
  • Coordinated billing and collection efforts.
  • Assisted in daily collection efforts on delinquent loans, including daily member contact via phone, mail or in person.
  • Assist Store Managers, District Manager and Regional Managers with their collection efforts to ensure all options are considered.
  • Prepare packages to be sent out to external collection agency when all collection efforts have been exhausted.
  • Participated in pilot program to ensure smooth transition of collection efforts for the business center.
  • Informed all impacted parties of the status of collection efforts throughout the process.
  • Accelerate collection efforts through phone calls, emails and other correspondence with customers.
  • Review aged trial balance reports and maintain customer contact as to collection efforts.
  • Referred accounts for legal action after all other collection efforts were exhausted.
  • Performed collection efforts following FDCPA and Credit Union policies and procedures.
  • Assist with the collection efforts on past due accounts as assigned
  • Coordinate collection efforts with a third party agency.
  • Managed all functions of system collection efforts.
  • Coordinated the collection efforts for the office.

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22. Billing Questions

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Here's how Billing Questions is used in Collections Coordinator jobs:
  • Answer billing questions and assist in resolution of billing disputes directly with customers and their accounts payable departments.
  • Assisted our walk in customers with billing questions & payments, installations, upgrades and disconnects.
  • Answered all billing questions from patients and staff.
  • Received all incoming calls with account billing questions.
  • Help customers with billing questions and concerns.
  • Answered any billing questions and took payments.
  • Answered insurance and patients' billing questions.
  • Maintain AR customers files/records, research billing questions and issues; respond to internal inquiries in a timely manner.

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23. Bank Deposits

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Here's how Bank Deposits is used in Collections Coordinator jobs:
  • Processed mail and responsible for daily bank deposits, sent out monthly statements by hand, answered phones, scheduled patients.
  • Analyze and balance all accounts, including reconciliation of bank deposits and deposits of cash receipts.
  • Assisted accounts receivable coordinator with invoicing, cash posting, bank deposits and date entry.
  • Prepared receipts for bank deposits, balanced cash drawer and investigated/resolved out of balance issues.
  • Prepared and delivered bank deposits on a daily basis.
  • Processed payments daily for bank deposits.
  • Manage all aspects of accounts receivable Prepare bank deposits Daily cash receipt posting Management of client escrow and trust accounts Bank reconciliations

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24. Special Projects

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Here's how Special Projects is used in Collections Coordinator jobs:
  • Assist with special projects within accounting and cross-functionally with other departments
  • Volunteer for special projects to increase knowledge and assist the mission of Financial Shared Services East.
  • Handle month end closing for these companies and special projects as requested by Controller.
  • Represented Billing Division for Lab Week Special Projects and Activities for employee appreciations.
  • Work on special projects when assigned or assist other departments when needed.
  • Completed special projects to enhance my knowledge of the company.
  • Worked on special projects and tasks as required by management.
  • Carry out to completion special projects as assigned by management.
  • Completed special projects accurately and within the allotted time frame.
  • Completed special projects for Collections Manager and Director of Finance.
  • Performed Special Projects and other duties as required.
  • Perform special projects and miscellaneous duties as assigned.
  • Assisted with several special projects Fraud Prevention Specialist.
  • Work on special projects as needed by management.
  • Assigned Collections Team leader for special projects.
  • Work actively in special projects when needed.
  • Conduct monthly Sarbanes-Oxley testing to ensure proper procedures were followed and adhered to Special projects as assigned by management.
  • Helped maintain department outstanding items and disburse information Assisted with several special projects

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25. Medical Records

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Here's how Medical Records is used in Collections Coordinator jobs:
  • Resubmitted corrected claims for missing required medical records or authorization, inappropriate diagnosis or procedures, and billing errors and omissions.
  • Researched and prepared information for medical records associated with the appeal process.
  • Examine medical records where necessary for authorizations etc.
  • Gathered medical records from 3 hospitals/ clinics to input and update patient information in computer system.
  • Prepare affidavits of balance and medical records to the attorneys, as well negotiate settlements.
  • Answer phone, scheduling, medical records and check in patients and chart prep.
  • Schedule follow-up appointments for patients face-to-face, via phone and document in medical records.
  • Coded patient's surgical encounters from operative report, pathology report and medical records.
  • Worked closely with patient service reception staff, schedulers and medical records department.
  • Provided copies of operative notes as well as medical records upon request.
  • Mailed and reviewed medical records, itemized statements, and UB-04's.
  • Assisted in the maintenance of medical charts, and medical records.
  • Reviewed patient medical records to compute fees or charges due.
  • Assured that all patient medical records are updated and accurate
  • Collect and record inputs into Medical Records Tracking System.
  • Review claims and medical records to submit appeals.
  • Cross-trained in all medical records areas.
  • Obtain required medical records from hospitals.
  • Entered information for billing, verifications, authorization, follow-up, medical records, coding and insurance eligibility.
  • Resolve medical authorization issues with written Appeals based on the review of medical records.

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26. Outbound Calls

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Here's how Outbound Calls is used in Collections Coordinator jobs:
  • Manage regional customer account portfolio of 100+ accounts supporting inbound customer requests and initiating outbound calls to resolve outstanding issues.
  • Conducted outbound calls and received inbound calls to help customers bring accounts out of a delinquent status.
  • Received inbound and made outbound calls from/to customers about accounts as well as any delinquent statuses.
  • Complete at least 100 outbound calls per day to promote customer compliance with payment terms.
  • Take inbound and outbound calls, routing calls to appropriate department.
  • Make out manual outbound calls and working over 150 accounts daily.
  • Assisted inbound and outbound calls for customer services purposes.
  • Placed outbound calls & accepted inbound calls from customers.
  • Make outbound calls to collect debit.
  • Make inbound and outbound calls.
  • Processed inbound and outbound calls.
  • Answer Inbound Phone Calls & Make 160+ Outbound Calls Per Day.
  • Make outbound calls to customers to collect on their synchrony bank credit card accounts
  • Make outbound calls (auto dialer/manual).
  • Conduct extensive customer interaction via inbound and outbound calls in both a "dialer" and manual environment.
  • Credit Card/Payment Processing -Credit Reporting -Monthly A/R- Delenqunetcies Review -Outbound Calls

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27. DSO

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Here's how DSO is used in Collections Coordinator jobs:
  • Reduced DSO 1.8 days ($350,000) in 4 months after instituting written credit and collections policy and guidelines.
  • Handle month end reporting - balancing sales to GL, issue customer statements; maintain aging summaries and DSO history.
  • Perform follow-up and collections activities on assigned accounts to maintain a reduced Days Sales Outstanding (DSO).
  • Decreased pay turn around time for a large insurance account by 2 weeks resulting in DSO improvement.
  • Research unsettled account balances and evaluate customer's A/R, DSO and aging reports.
  • Managed 2000+ domestic accounts with DSO over 51 days; A/R averaging $35M.
  • Printed and emailed weekly vendor DSO reports to sales reps and management.
  • Produce, distribute and analyze various aging, DSO and cash reports.
  • Managed DSO, cash flow and the minimization of bad debt.
  • Worked off aged reports with the goal being to reduce DSO.
  • Work and achieve and maintain a reduced DSO.
  • Credit and Collections, Billing Inquiries Reduced DSO.
  • Reduced DSO to record levels.
  • Manage DSO for assigned clients.
  • Reduced over 90 day receivables and DSO.
  • Collected over $1.5 million in A/R including accounts 180+ bringing DSO from 180 to <90 4.

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28. EOB

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Here's how EOB is used in Collections Coordinator jobs:
  • Reconcile accounts by determining both patient and insurance responsibility through EOB information.
  • Review EOB's, HCFA1500 and research reasons for denial for appropriate follow-up.
  • Processed Medicare, Medicaid, and all other insurance EOB's and Claims.
  • Maintained organization of EOB's for file and filing secondary claims.
  • Analyzed EOB's for proper payment of submitted services.
  • Reviewed and researched unpaid or denied EOB's.
  • Paper EOB's with corrections and electronically
  • Call on status for EOR s, EOB s, payments, and denials with insurance companies.
  • Handled all correspondence including EOB's from the insurance in a timely manner which included meeting deadlines.
  • Resolved problem EOB's with insurance companies, and reprocess invoices Verification of patient insurance plans.
  • Reviewed 50 EOBs for payments, posted 50-100 insurance payments and balanced 50-100 batch/bank reconciliations.
  • Reviewed EOBs, rejections and remarks codes * Performed complex and simple charge corrections.
  • Keep track of new payments we have received and review Eobs.
  • Utilized Zirmed and Laserfiche databases for EOB's to verify payments made.

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29. External Customers

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Here's how External Customers is used in Collections Coordinator jobs:
  • Demonstrated positive interaction with internal and external customers on resolving billing and shipping issues including initiating corrective action.
  • Established and maintained excellent relationships with both internal and external customers.
  • Interacted with both internal and external customers
  • Work with external customers - broker, agent, and/or client - to determine escalated billing and collection disputes.
  • Researched disputed accounts and determined the specifics (tax dispute, pricing or quantities) for external customers.
  • Acted as liaison between customers and company divisions; supported AR system for internal/external customers.
  • Create and maintain working relationships with internal departments and external customers to resolve outstanding debt.
  • Respond to and resolve incoming phone calls and emails from internal and external customers.
  • Demonstrate strong written and verbal communication skills with both internal and external customers.
  • Developed rapport with external customers and sales members.
  • Recognized for ability to apply / adapt corporate changes, improve efficiencies and assisting internal and external customers and employee inquiries.

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30. Credit Limits

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Here's how Credit Limits is used in Collections Coordinator jobs:
  • Assisted customers in completing initial credit applications and verified said information to determine credit limits.
  • Monitored customer open credit limits, reviewed credit reports.
  • Assign credit limits or makes alternative recommendations.
  • Established customer credit limits and terms based on assessment of financial risk, current business needs and future potential growth.
  • Worked with D&B to determine clients credit limits as well as submitting clients to collections and A/P.
  • Review credit limits of assigned accounts, recommend increase /decrease as appropriate with approval of a supervisor.
  • Minimize bad debt loss through the management of sales against assigned credit limits and prior sales activity.
  • Establish credit limits for customers based on analysis of various credit reports and Financial Statements.
  • Run D & B reports, verify references & assign credit limits to new accounts.
  • Performed due diligence reviews on and recommended credit limits for new and existing clients.
  • Review potential new customer applications and setting credit limits and payment terms.
  • Conducted credit risk evaluations and use sound judgment in recommending credit limits.
  • Initiated credit limits on large slow accounts.

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31. High Volume

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Here's how High Volume is used in Collections Coordinator jobs:
  • Negotiated and monitored monthly agreements for deferred payments on high volume accounts.
  • Recovered high volumes of reimbursements of account receivables.
  • Handle a high volume of telephone calls, emails, and in person communication with current and former students.
  • Utilized excellent phone & interpersonal negotiating skills in order to cure a high volume of accounts.
  • Displayed ability to handle a high volume of bills per months from multiple clients.
  • Received and made a high volume of phone calls.
  • Flourished in a high volume and fast paced environment.
  • Collected on delinquent accounts, high volume collections.
  • Enter medical charges for high volume clinic.
  • Handled inbound/outbound high volume calls.
  • Manage a high volume portfolio.
  • Use of SJC system and QBS system Research of trends that high volume of claims that are paid by insurance.

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32. CPT

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Here's how CPT is used in Collections Coordinator jobs:
  • Maintained CPT, ICD and HCPC's code files and updated and edited according to annual changes.
  • Reviewed HCPC, CPT, NDC, and ICD-9 diagnosis coding to make sure claims properly billed.
  • Inputted all incoming new patients' records into a system database using ICD-9 and CPT codes.
  • Used coded data (ICD9 & CPT) to produce and submit claims to insurance companies.
  • Performed checks on all billings to verify the accuracy of CPT4 and ICD9 coding combination.
  • Billed office charges using CPT and ICD-9 billing codes; followed-up on A/R reports.
  • Audited and ensured proper use of current CPT, ICD-9 and HCPCS codes.
  • Supervised pricing, CPT coding and quality control of occupational medical services.
  • Code to the highest specificity Billing and Coding using ICD-9 and CPT.
  • Review and update CPT and ICD codes and encounter forms as needed.
  • Performed all the CPT and ICD-0 code checks before billing.
  • Code office charges using CPT and ICD-9 billing codes.
  • Input proper ICD-9 and CPT codes for radiology services.
  • Worked with Audit and Compliance on RAC request, Certs, Probes, ADR's and HCPC, CPT code changes.

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33. Monthly Basis

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Here's how Monthly Basis is used in Collections Coordinator jobs:
  • Detailed Excel reconciliation sent to management on monthly basis.
  • Billed patients and residents for LCHSA, Housing, Adult Daycare and Geriatric Care Management on a weekly and monthly basis.
  • Make sure accounts were paid in full or settled in full and make sure budget was met on a monthly basis.
  • Cross reference all accounts to be in compliance of FDCPA (Federal Debt collection Practices Act) in a monthly basis.
  • Reported patient and payer credit balances on monthly basis, ensuring state and federal regulation compliance for medical collections.
  • Prepare on a monthly basis Bad Debt Reports, Collections Projection Report, and Sales vs.
  • Handled 2000 High revenue accounts, early to late stage delinquencies on a monthly basis.
  • Tracked and managed selling specialists' bonus payout and clothing allowance on a monthly basis.
  • Reconcile, on a monthly basis, all major accounts for statement payments.
  • Ensured new sites and rent adjustments were recorded on a monthly basis.
  • Reconciled revenue report to Great Plains billing system on a monthly basis.
  • Process statements on a monthly basis to each Distributor.
  • Top collector on a monthly basis.
  • Computed out-of-balance on a monthly basis.
  • Provide excel reporting with manipulations (pivot, charts, etc ) to manage global accounts receivables on a weekly/monthly basis.

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34. Client Relationships

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Here's how Client Relationships is used in Collections Coordinator jobs:
  • Cultivated positive client relationships with customers and sales representatives via telephone in the Southern and Dixie Regions.
  • Developed client relationships to delinquency issues Worked with attorneys to start legal proceedings on outstanding debts

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35. Collection Process

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Here's how Collection Process is used in Collections Coordinator jobs:
  • Worked closely with Business Office Manager to reorganize collection procedures and to better automate the collection process using collection software.
  • Managed and trained temporary staff, Prepared methods and procedure manual for recovery collection process.
  • Implemented collection processing and outsourcing.
  • Analyzed City issued business licenses and accounting records to develop, implement and monitor the Union City collection process.
  • Designed and implemented an effective collection process which recouped over 2 million dollars in revenue for the company.
  • Trained staff on new insurance and collection processes such as disbursement of Advanced Beneficiary Notices (ABN).
  • Directed and managed four professionals in the collection process for all recoverable balances assigned to the team.
  • Developed and implemented a collection process which resulted in decrease of 65% in past-due domestic receivables.
  • Collaborated with colleagues to learn and develop strategies to update customer care and collection processes.
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
  • Managed and conducted all aspects of the collection process for Accounts Receivable.
  • Suggest and initiate an escalation of collection process to maintain account compliance.
  • Coordinated the total collection process for delinquent group premiums for the region
  • Utilized Oracle database and Apollo software to redesign data collection processes.
  • Forward closed accounts to legal for collection process.
  • Processed items related to the Company collection process, and may oversee the workflow of others performing this task.

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36. Vendor Invoices

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Here's how Vendor Invoices is used in Collections Coordinator jobs:
  • Created and researched vendor invoices as necessary.
  • Researched vendor invoices for accurate pricing.
  • Adjusted or wrote off any incorrect vendor invoices * Processed general ledger entries.

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37. Overdue Accounts

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Here's how Overdue Accounts is used in Collections Coordinator jobs:
  • Located and monitored overdue accounts using computers Recorded and updated information about the financial status of customers and collection efforts.
  • Developed, implemented and maintained collection management tools such as overdue accounts reporting, receivable ratios and collection cost analysis.
  • Reported A/R balances, including current and past due, providing detailed report with updated comment information on overdue accounts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Called patients regarding overdue accounts, and processing all the referrals.
  • Submitted severely overdue accounts to attorney's offices for collection.

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38. New Accounts

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Here's how New Accounts is used in Collections Coordinator jobs:
  • Process homeowner's credit card payments, update accounting ledgers, and create new accounts once Escrow closes.
  • Reviewed new accounts, determined credit worthiness and established credit lines for new business accounts.
  • Assisted on skip tracing, bankruptcies and deceased research, verified employment on new accounts.
  • Review credit references of potential new customers, prepare recommendations and establish new accounts.
  • Contacted credit references to verify credit and payment patterns to establish new accounts.
  • Established new credit criteria for new accounts, significantly reducing bad debt.
  • Processed the setup of new accounts through bank and trade references.
  • Processed new accounts and entered them in the computer system.
  • Provide instructions on structure and documentation of new accounts Assist in the training of new employees.
  • Verify pre payments on new accounts and daily deposits.
  • Report Weekly Billing Create Collection Projection Billing Process Cash Deposit Created all new accounts Customer Service Supreme Court, Brooklyn, NY

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39. Icd-9

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Here's how Icd-9 is used in Collections Coordinator jobs:
  • Verified and corrected ICD-9-CM and Procedural codes.

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40. Billing System

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Here's how Billing System is used in Collections Coordinator jobs:
  • Submitted required appeal supporting documentation as required reversing any billing adjustments taken by third party billing systems.
  • Reviewed, edited, and finalized invoices, including submission of invoices and appeals through electronic billing systems.
  • Submitted matter budgets prepared by the assigned responsible partner as required to third party electronic billing systems.
  • Completed reconciliation of rent revenue recorded in billing system to contract information in the Real Estate System.
  • Identified previously rejected invoices, corrected issues, and resubmitted through electronic billing systems.
  • Maintain all billing and carrier set up in the HealthPro XL Billing System.
  • Submit invoices through mail, email, and multiple e-billing systems.
  • Supervised and coordinated a billing system that runs more efficiently.
  • Enter necessary data into billing system.
  • Process bill invoices into billing system.

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41. Account Status

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Here's how Account Status is used in Collections Coordinator jobs:
  • Maintain customer satisfaction with Sales Department and internal and external Customers Release pending orders based on account status.
  • Communicate account status weekly to upper management.
  • Participate in conference calls with customers in helping them to better understand the billing cycles, invoice details and account status.
  • Use professional collections skills and techniques to identify customer reasons for delinquent account status to provide support toward prompt payment.
  • Use humility & empathy with customers and explain their account status in a way that makes sense to them.
  • Emailed and phoned customers regarding account status, payment plan, seminar dates, and hotel accommodations.
  • Provided assistance to others within Finance/Sales/Sales Solution departments; back-up support, training, account status.
  • Correspond with insured or agent to obtain information or inform them account status or changes.
  • Monitored account status of more than 8,000 students.
  • Update all account status information in Oracle.
  • Assemble spreadsheets detailing account status.
  • Keep records of collection account status reports to meet personal and professional growth.
  • Run aging reports to verify account statuses.

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42. Billing Department

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Here's how Billing Department is used in Collections Coordinator jobs:
  • Worked closely with billing department to implemented processes and policies that contributed to accurate invoicing.
  • Implemented promissory payment arrangements for patient services and for setting up skip tracing procedures for the billing department.
  • Worked closely with Project Managers and billing department to revise and reissue invoices.
  • Worked with billing department to resolve billing errors, disputes and misapplied payments.
  • Assist billing department with percentage of completion on project managers projects.
  • Trained staff members and intern students working in the billing department.
  • Work with the billing department in correcting the issue.

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43. Monthly Statements

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Here's how Monthly Statements is used in Collections Coordinator jobs:
  • Prepared monthly statements for patient responsible balances.
  • Forward monthly statements and communicated with clients for collections.
  • Mailed or emailed monthly statements and/or invoices.
  • Appealed and sent out monthly statements.

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44. Monthly Billing

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Here's how Monthly Billing is used in Collections Coordinator jobs:
  • Generated and distributed paperless Proforma monthly billing reports to partners.
  • Worked with billing staff to ensure that billing deadlines were met, and assisted department in reaching monthly billing goals.
  • Pick up and drop off daily mail including monthly billing statements and payments to and from post office.
  • Documented minutes for all monthly Billing & Collections meetings with CEO's and staff.
  • Reported the audited imbalance to customers and Industrial Billing Clerk to issue monthly billing.
  • Manage monthly billing process for 1,500 monthly parking accounts.

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45. Payment Status

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Here's how Payment Status is used in Collections Coordinator jobs:
  • Researched and resolved vendor inquiries for payment status and reconciled monthly statements.
  • Responded to adverse trends in sales terms and payment status and implement counter measures, as appropriate.
  • Verified payment status and made follow up customer contacts regarding outstanding invoices.
  • Maintain spreadsheet for payment status for all accounts.
  • Track portfolio of 200 accounts for payment status.
  • Researched customer billing and payment status.
  • Verify payment status of outstanding invoices.
  • Correspond with clients in regards to payment status and schedules.

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46. Credit Hold

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Here's how Credit Hold is used in Collections Coordinator jobs:
  • Minimized financial risk by implementing credit holds and providing monthly forecasting to Regional Controller.
  • Call customers with past due balances, placing accounts on Credit Hold, approving credit limit changes to accommodate new orders.
  • Determine customer quality for credit hold or release by reviewing relationship, payment history and other account aspects.
  • Place specific customers on credit hold while coordinating with management and providing the necessary research and rationale.
  • Evaluated, monitored and recommended accounts to be placed on credit hold and releasing holds once current.
  • Put past due customers on Credit Hold and removed same when paid or payment arrangements agreed upon.
  • Supported management by assisting in releasing orders for customer on the Credit Hold Forecast report.
  • Released orders that were placed on credit hold based on the account's activity.
  • Supported management by preparing the Credit hold forecast report and distribute to sales force.
  • Reviewed and released daily orders, as warranted, for accounts on credit hold.
  • Reviewed credit holds for release and made sure holds were reviewed and handled accordingly.
  • Review and release credit holds; clarify remittance info for Cash Applications departments.
  • Determine and execute credit holds according to client status and department guidelines.
  • Reviewed credit holds and managed credit releases on problem accounts.
  • Analyzed and released orders from Credit hold.
  • Review and make decisions on releasing orders on credit hold via Biztalk emails and calls from sales representatives.
  • Review daily order reports to determine customer shipments and credit holds.

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47. HMO

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Here's how HMO is used in Collections Coordinator jobs:
  • Processed billing for various insurance companies, including Medicare, MediCal, Medicaid, Manage Care and HMO plans.
  • Billed all HMO, PPO, Worker's Compensation, Medicaid, and Medicare claims.
  • Filed HMO, PPO and Commercial claims electronically and worked rejections reports daily.
  • Collected outstanding balances for HMO's.
  • Follow up with all HMO, PPO, workers comp, Medicare on unpaid claims.

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48. Weekly Basis

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Here's how Weekly Basis is used in Collections Coordinator jobs:
  • Update security, pet, utility and furniture deposit aging reports on a weekly basis and report results to management.
  • Prepare and send the TCR (Transaction Collection Report) on a weekly basis.
  • Created reports that identified non-payment issues for 50+ clients on weekly basis.
  • Reported on the top 50 accounts to manager on a weekly basis.
  • Generated patient billing statements on a weekly basis.
  • Posted all payments and charges daily to accounts and record the amount billed on weekly basis.

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49. General Ledger Accounts

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Here's how General Ledger Accounts is used in Collections Coordinator jobs:
  • Reconciled accounts receivable general ledger accounts.

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50. Outstanding Receivables

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Here's how Outstanding Receivables is used in Collections Coordinator jobs:
  • Negotiated with customers to arrange payment plans or to provide additionally required documentation in order to facilitate payment on outstanding receivables.
  • Reviewed outstanding receivables and suspending product delivery when necessary.
  • Managed cash receipts, deposits, collection of outstanding receivables, corporate billing and follow-up on corporate accounts.
  • Negotiated billing disputes and followed up on outstanding receivables (45+) by phone and email.
  • Call on business to business accounts in order to solve issues and reduce outstanding receivables.
  • Initiated Business to Business collection calls to increase cash and decrease outstanding receivables.
  • Reduced outstanding receivables by 75% from 18 million to 4.5 million dollars.
  • Perform inquires to payers on outstanding receivables.
  • Set up strategies for "Fortune 500" and national companies to reduce outstanding receivables.

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Collections Coordinator Jobs

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20 Most Common Skills For A Collections Coordinator

Insurance Companies

11.0%

Customer Accounts

9.7%

Customer Service

9.4%

Accounts Receivables

8.0%

Financial Status

7.2%

Delinquent Accounts

7.1%

Payment Arrangements

7.0%

Debt Repayment

5.3%

Credit Card Transactions

4.9%

Collection Calls

4.5%

Medical Billing

3.6%

Collection Activities

3.1%

Medicaid

2.8%

Data Entry

2.8%

Phone Calls

2.7%

Outstanding Balances

2.4%

Credit Reports

2.3%

Collection Agencies

2.1%

Patient Accounts

2.0%

Monthly Reports

1.9%
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Typical Skill-Sets Required For A Collections Coordinator

Rank Skill
1 Insurance Companies 8.3%
2 Customer Accounts 7.4%
3 Customer Service 7.1%
4 Accounts Receivables 6.1%
5 Financial Status 5.5%
6 Delinquent Accounts 5.4%
7 Payment Arrangements 5.3%
8 Debt Repayment 4.0%
9 Credit Card Transactions 3.7%
10 Collection Calls 3.4%
11 Medical Billing 2.8%
12 Collection Activities 2.4%
13 Medicaid 2.2%
14 Data Entry 2.1%
15 Phone Calls 2.1%
16 Outstanding Balances 1.8%
17 Credit Reports 1.7%
18 Collection Agencies 1.6%
19 Patient Accounts 1.5%
20 Monthly Reports 1.5%
21 Collection Efforts 1.4%
22 Billing Questions 1.4%
23 Bank Deposits 1.3%
24 Special Projects 1.2%
25 Medical Records 1.2%
26 Outbound Calls 1.2%
27 DSO 1.0%
28 EOB 1.0%
29 External Customers 0.9%
30 Credit Limits 0.8%
31 High Volume 0.8%
32 CPT 0.8%
33 Monthly Basis 0.7%
34 Client Relationships 0.7%
35 Collection Process 0.7%
36 Vendor Invoices 0.7%
37 Overdue Accounts 0.7%
38 New Accounts 0.7%
39 Icd-9 0.6%
40 Billing System 0.6%
41 Account Status 0.6%
42 Billing Department 0.6%
43 Monthly Statements 0.6%
44 Monthly Billing 0.5%
45 Payment Status 0.5%
46 Credit Hold 0.5%
47 HMO 0.5%
48 Weekly Basis 0.5%
49 General Ledger Accounts 0.5%
50 Outstanding Receivables 0.5%
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