What is a Collections, Customer Service

The person in charge of collecting past-due bill payments is known as a collections customer service or collections agent. Therefore, your job as a collections customer service agent would often include compiling a list of those who haven't paid their bills. You will also sort the list by the seriousness of the offender's crime.

It is also your job to track down consumers' locations using background checks, credit bureau information, and loan paperwork. Maintaining efficient communication with both internal and external customers is also part of your job. Plus, you are to use negotiation skills to achieve collections while still maintaining the client's goodwill.

Those interested in this position often need to practice intuition, rapid thinking, problem-solving, and communication abilities. As for educational requirements, a collections customer service agent needs to have a minimum of a high school degree. However, having a college degree can also be an advantage. The average annual compensation for collections customer service agents is $31,007.

There is more than meets the eye when it comes to being a Collections, Customer Service. For example, did you know that they make an average of $14.69 an hour? That's $30,565 a year!

Between 2018 and 2028, the career is expected to grow -8% and produce -19,400 job opportunities across the U.S.

What Does a Collections, Customer Service Do

There are certain skills that many Collectionss, Customer Service have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Empathy and Good judgment.

Learn more about what a Collections, Customer Service does

How To Become a Collections, Customer Service

If you're interested in becoming a Collections, Customer Service, one of the first things to consider is how much education you need. We've determined that 26.5% of Collectionss, Customer Service have a bachelor's degree. In terms of higher education levels, we found that 2.3% of Collectionss, Customer Service have master's degrees. Even though some Collectionss, Customer Service have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Collections, Customer Service. When we researched the most common majors for a Collections, Customer Service, we found that they most commonly earn High School Diploma degrees or Bachelor's Degree degrees. Other degrees that we often see on Collections, Customer Service resumes include Associate Degree degrees or Diploma degrees.

You may find that experience in other jobs will help you become a Collections, Customer Service. In fact, many Collections, Customer Service jobs require experience in a role such as Customer Service Representative. Meanwhile, many Collectionss, Customer Service also have previous career experience in roles such as Cashier or Collector.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

And if you’re looking for a job, here are the five top employers hiring now:

  1. Citigroup Jobs (139)
  2. U.S. Bank Jobs (30)
  3. JPMorgan Chase & Co. Jobs (61)
  4. Bank of America Jobs (122)
  5. Wells Fargo Jobs (91)
Average Salary
$30,565
Average Salary
Job Growth Rate
-8%
Job Growth Rate
Job Openings
183,007
Job Openings
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Collections, Customer Service Career Paths

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Average Salary for a Collections, Customer Service

Collectionss, Customer Service in America make an average salary of $30,565 per year or $15 per hour. The top 10 percent makes over $37,000 per year, while the bottom 10 percent under $25,000 per year.
Average Salary
$30,565
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12 Collections, Customer Service Resume Examples

Learn How To Write a Collections, Customer Service Resume

At Zippia, we went through countless Collections, Customer Service resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Collections, Customer Service Resume Examples And Templates

And if you’re looking for a job, here are the five top employers hiring now:

  1. Citigroup Jobs (139)
  2. U.S. Bank Jobs (30)
  3. JPMorgan Chase & Co. Jobs (61)
  4. Bank of America Jobs (122)
  5. Wells Fargo Jobs (91)

Choose From 10+ Customizable Collections, Customer Service Resume templates

Zippia allows you to choose from different easy-to-use Collections, Customer Service templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Collections, Customer Service resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Collections, Customer Service Demographics

Collections, Customer Service Gender Statistics

female

70.7 %

male

29.3 %

Collections, Customer Service Ethnicity Statistics

White

58.7 %

Hispanic or Latino

22.1 %

Black or African American

12.7 %

Collections, Customer Service Foreign Languages Spoken Statistics

Spanish

85.6 %

French

1.9 %

Carrier

1.4 %
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Collections, Customer Service Education

Collections, Customer Service Majors

33.7 %

Collections, Customer Service Degrees

High School Diploma

33.3 %

Bachelors

26.5 %

Associate

22.3 %
Job Openings

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Closing processes including three formats of the closing process helping us better understand accounting concepts...

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Top Skills For a Collections, Customer Service

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 18.5% of Collectionss, Customer Service listed Customer Service on their resume, but soft skills such as Communication skills and Empathy are important as well.

Best States For a Collections, Customer Service

Some places are better than others when it comes to starting a career as a Collections, Customer Service. The best states for people in this position are Alaska, Hawaii, California, and Massachusetts. Collectionss, Customer Service make the most in Alaska with an average salary of $40,492. Whereas in Hawaii and California, they would average $38,595 and $37,442, respectively. While Collectionss, Customer Service would only make an average of $36,116 in Massachusetts, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Mississippi

Total Collections, Customer Service Jobs:
1,019
Highest 10% Earn:
$43,000
Location Quotient:
1.31
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Arizona

Total Collections, Customer Service Jobs:
2,911
Highest 10% Earn:
$39,000
Location Quotient:
1.35
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Wyoming

Total Collections, Customer Service Jobs:
323
Highest 10% Earn:
$37,000
Location Quotient:
1.47
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Collectionss, Customer Service

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Top Collections, Customer Service Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Collectionss, Customer Service and discovered their number of Collections, Customer Service opportunities and average salary. Through our research, we concluded that Citigroup was the best, especially with an average salary of $47,850. GC Services Limited Partnership follows up with an average salary of $29,550, and then comes Bank of America with an average of $33,210. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Collections, Customer Service. The employers include Randstad North America, HGS, and InfoCision

Most Common Employers For Collections, Customer Service

RankCompanyZippia ScoreAverage Collections, Customer Service SalaryAverage Salary
1$47,850
2$33,900
3$33,436
4$33,210
5$33,183
6$32,515

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