The person in charge of collecting past-due bill payments is known as a collections customer service or collections agent. Therefore, your job as a collections customer service agent would often include compiling a list of those who haven't paid their bills. You will also sort the list by the seriousness of the offender's crime.
It is also your job to track down consumers' locations using background checks, credit bureau information, and loan paperwork. Maintaining efficient communication with both internal and external customers is also part of your job. Plus, you are to use negotiation skills to achieve collections while still maintaining the client's goodwill.
Those interested in this position often need to practice intuition, rapid thinking, problem-solving, and communication abilities. As for educational requirements, a collections customer service agent needs to have a minimum of a high school degree. However, having a college degree can also be an advantage. The average annual compensation for collections customer service agents is $31,007.
There is more than meets the eye when it comes to being a Collections, Customer Service. For example, did you know that they make an average of $14.69 an hour? That's $30,565 a year!
Between 2018 and 2028, the career is expected to grow -8% and produce -19,400 job opportunities across the U.S.
There are certain skills that many Collectionss, Customer Service have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Empathy and Good judgment.
If you're interested in becoming a Collections, Customer Service, one of the first things to consider is how much education you need. We've determined that 26.5% of Collectionss, Customer Service have a bachelor's degree. In terms of higher education levels, we found that 2.3% of Collectionss, Customer Service have master's degrees. Even though some Collectionss, Customer Service have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Collections, Customer Service. When we researched the most common majors for a Collections, Customer Service, we found that they most commonly earn High School Diploma degrees or Bachelor's Degree degrees. Other degrees that we often see on Collections, Customer Service resumes include Associate Degree degrees or Diploma degrees.
You may find that experience in other jobs will help you become a Collections, Customer Service. In fact, many Collections, Customer Service jobs require experience in a role such as Customer Service Representative. Meanwhile, many Collectionss, Customer Service also have previous career experience in roles such as Cashier or Collector.