Collections, customer service demographics and statistics in the US
Collections, customer service demographics research summary. Zippia estimates collections, customer service demographics and statistics in the United States by using a database of 30 million profiles. Our collections, customer service estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about collectionss, customer service after extensive research and analysis:
- There are over 88,659 collectionss, customer service currently employed in the United States.
- 70.7% of all collectionss, customer service are women, while 29.3% are men.
- The average collections, customer service age is 45 years old.
- The most common ethnicity of collectionss, customer service is White (59.8%), followed by Hispanic or Latino (20.3%), Black or African American (11.4%) and Unknown (4.2%).
- In 2022, women earned 97% of what men earned.
- 8% of all collectionss, customer service are LGBT.
- Collectionss, customer service are 67% more likely to work at private companies in comparison to public companies.
On this page
Collections, customer service demographics by:
Collections, customer service gender statistics
70.7% of collectionss, customer service are women and 29.3% of collectionss, customer service are men.
- Female, 70.7%
- Male, 29.3%
Collections, customer service gender ratio
| Gender | Percentages |
|---|---|
| Female | 70.7% |
| Male | 29.3% |
Collections, customer service gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$33,739
Female income
$32,831
Collections, customer service gender ratio over time
This data breaks down the percentage of men and women in collections, customer service positions over time. Currently, 70.7% of collectionss, customer service are female.
Collections, customer service gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 32.76% | 67.24% |
| 2011 | 31.12% | 68.88% |
| 2012 | 30.75% | 69.25% |
| 2013 | 28.90% | 71.10% |
| 2014 | 28.74% | 71.26% |
| 2015 | 29.77% | 70.23% |
| 2016 | 29.91% | 70.09% |
| 2017 | 28.63% | 71.37% |
| 2018 | 30.76% | 69.24% |
| 2019 | 25.57% | 74.43% |
| 2020 | 24.39% | 75.61% |
| 2021 | 29.33% | 70.67% |
Collections, customer service related jobs gender ratio
We compared collectionss, customer service with similar job titles to see how gender ratios vary. As you can see, time recorder and recovery agent have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Insurance Billing Clerk | 5% | 95% |
| Receptionist/Accounts Receivable | 5% | 95% |
| Directory Clerk | 7% | 93% |
| Collections, Customer Service | 29% | 71% |
| Recovery Agent | 69% | 31% |
| Time Recorder | 71% | 29% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Collections, customer service demographics by race
The most common ethnicity among collectionss, customer service is White, which makes up 59.8% of all collectionss, customer service. Comparatively, 20.3% of collectionss, customer service are Hispanic or Latino and 11.4% of collectionss, customer service are Black or African American.
- White, 59.8%
- Hispanic or Latino, 20.3%
- Black or African American, 11.4%
- Unknown, 4.2%
- Asian, 3.8%
- American Indian and Alaska Native, 0.5%
Collections, customer service race
| Collections, customer service race | Percentages |
|---|---|
| White | 59.8% |
| Hispanic or Latino | 20.3% |
| Black or African American | 11.4% |
| Unknown | 4.2% |
| Asian | 3.8% |
| American Indian and Alaska Native | 0.5% |
Collections, customer service race and ethnicity over time
See how collections, customer service racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Collections, customer service race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 61.34% | 13.66% | 3.78% | 18.27% |
| 2011 | 59.56% | 14.72% | 3.64% | 18.67% |
| 2012 | 61.80% | 15.03% | 3.63% | 16.17% |
| 2013 | 60.08% | 15.58% | 4.25% | 17.12% |
| 2014 | 61.04% | 13.83% | 3.71% | 18.52% |
| 2015 | 59.67% | 13.86% | 3.51% | 19.32% |
| 2016 | 62.66% | 12.37% | 2.60% | 19.05% |
| 2017 | 59.81% | 15.72% | 3.68% | 17.40% |
| 2018 | 62.10% | 10.83% | 4.06% | 19.86% |
| 2019 | 58.72% | 12.67% | 3.51% | 22.08% |
| 2020 | 57.45% | 13.26% | 3.66% | 19.87% |
| 2021 | 59.79% | 11.36% | 3.85% | 20.35% |
Collections, customer service wage gap by race
| Ethnicity | Salary |
|---|---|
| Unknown | $33,147 |
| White | $33,849 |
| Black or African American | $33,864 |
| Asian | $33,928 |
| Hispanic or Latino | $33,914 |
Average collections, customer service age
See how the average age of collectionss, customer service varies based on ethnicity and gender.
Male
Female
Collections, customer service age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Unknown | 40 | 48.5 |
| White | 43 | 47 |
| Black or African American | 45.5 | 49 |
| Asian | 53 | |
| Hispanic or Latino | 39 | 40 |
Collections, customer service age breakdown
The average age of collectionss, customer service is 40+ years years old, representing 66% of the collections, customer service population.
Collections, customer service age breakdown
| Collections, Customer Service Years | Percentages |
|---|---|
| 40+ years | 66% |
| 30-40 years | 23% |
| 20-30 years | 11% |
Collections, customer service educational attainment
- High School Diploma, 33%
- Bachelor's, 26%
- Associate, 22%
- Diploma, 9%
- Other Degrees, 10%
Collectionss, customer service by degree level
| Collections, customer service degree | Percentages |
|---|---|
| High School Diploma | 33% |
| Bachelor's | 26% |
| Associate | 22% |
| Diploma | 9% |
| Other Degrees | 10% |
Collections, customer service jobs you might like
Collections, customer service wage gap by degree level
| Education | Salary |
|---|---|
| High School Diploma or Less | $33,155 |
| Bachelor's Degree | $34,669 |
| Some College/ Associate Degree | $33,166 |
Collections, customer service employment statistics
Most collectionss, customer service work for a private in the finance industry.
Company size where collectionss, customer service work
Below, you can see the size of companies where collectionss, customer service work.
Collections, customer service jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 11% |
| 100 - 500 employees | 16% |
| 500 - 1,000 employees | 14% |
| 1,000 - 10,000 employees | 29% |
| > 10,000 employees | 25% |
Collections, customer service jobs by company type
Employees with the collections, customer service job title have their preferences when it comes to working for a company. For instance, most collectionss, customer service prefer to work at private companies over public companies.
Collections, customer service jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 30% |
| Private | 67% |
| Government | 1% |
Collections, customer service jobs by industry
The most common industries for collectionss, customer service are finance, professional and retail.
Collections, customer service industry statistics
| Industry | Percentages |
|---|---|
| Finance | 28% |
| Professional | 13% |
| Fortune 500 | 13% |
| Retail | 7% |
| Technology | 7% |
| Health Care | 6% |
| Telecommunication | 4% |
| Manufacturing | 3% |
| Internet | 2% |
| Energy | 2% |
| Media | 1% |
| Hospitality | 1% |
| Transportation | 1% |
| Government | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Construction | 1% |
| Non Profits | 1% |
| Insurance | 1% |
| Real Estate | 1% |
| Education | 1% |
| Start-up | 1% |
Collections, customer service turnover and employment statistics
Collections, customer service unemployment rate over time
The unemployment rate for collectionss, customer service between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Collections, customer service unemployment rate by year
| Year | Collections, customer service unemployment rate |
|---|---|
| 2010 | 12.02% |
| 2011 | 12.36% |
| 2012 | 10.85% |
| 2013 | 10.37% |
| 2014 | 8.36% |
| 2015 | 7.21% |
| 2016 | 5.43% |
| 2017 | 4.15% |
| 2018 | 4.83% |
| 2019 | 4.01% |
| 2020 | 4.42% |
| 2021 | 5.16% |
Average collections, customer service tenure
The average collections, customer service stays at their job for 1-2 years, based on the 8,050 collectionss, customer service resumes in Zippia's database.
Collections, customer service tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 22% |
| 1-2 years | 40% |
| 3-4 years | 16% |
| 5-7 years | 12% |
| 8-10 years | 4% |
| 11+ years | 6% |
Collections, customer service LGBT ratio compared to similar jobs
Review the percent of collectionss, customer service that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Departmental Buyer | 6.59% | 8,917 |
| Mortgage Accounting Clerk | 6.92% | 84,098 |
| Utility Teller | 7.10% | 15,563 |
| Wharfinger | 7.32% | 2 |
| Collections, Customer Service | 7.90% | - |
| Payroll Supervisor | 9.54% | 6,668 |
| Bank Vault Custodian | 10.47% | 11,048 |
Similar collections, customer service jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Departmental Buyer | 6.59% | 8,917 |
| Mortgage Accounting Clerk | 6.92% | 84,098 |
| Utility Teller | 7.10% | 15,563 |
| Wharfinger | 7.32% | 2 |
| Payroll Supervisor | 9.54% | 6,668 |
| Bank Vault Custodian | 10.47% | 11,048 |
Foreign languages spoken by collectionss, customer service
The most common foreign language among collectionss, customer service is Spanish at 85.6%. The second-most popular foreign language spoken is French at 1.9% and Carrier is the third-most popular at 1.4%.
- Spanish, 85.6%
- French, 1.9%
- Carrier, 1.4%
- Tagalog, 1.4%
- Portuguese, 1.0%
- Other, 8.7%
Collections, customer service languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 85.6% |
| French | 1.9% |
| Carrier | 1.4% |
| Tagalog | 1.4% |
| Portuguese | 1.0% |
| Other | 8.7% |
