Collections, customer service job description
Updated March 14, 2024
6 min read
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Example collections, customer service requirements on a job description
Collections, customer service requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in collections, customer service job postings.
Sample collections, customer service requirements
- Bachelor’s Degree in relevant subject.
- At least one year of experience in a collections or customer service role.
- Knowledge of collections regulations.
- Proficiency in data entry.
- Ability to use customer service software.
Sample required collections, customer service soft skills
- Excellent communication skills.
- Strong problem-solving abilities.
- Ability to stay organized and multi-task.
- Ability to remain calm under pressure.
- High levels of customer service orientation.
Collections, customer service job description example 1
Patenaude & Felix collections, customer service job description
This position earns base plus commission in pay and no experience is necessary! We also offer great benefits, including health, dental, vision, and a 401(k) plan with company match. If this sounds like the right opportunity for you, apply today!
ABOUT PATENAUDE & FELIX, APC
Since 1991, our civil litigation law firm has grown and expanded to maintain offices in Arizona, California, Nevada, New Mexico, Oregon, Pennsylvania, and Washington. We serve all seven states by litigating for our Fortune 500 clients. Our firm is proud to have been recognized by numerous financial institutions and Fortune 500 Companies, for our professional and ethical representation.
We value our incredible team of hardworking legal professionals and are committed to rewarding their efforts and investing in their futures. Our employees enjoy a comprehensive benefits package as well as our friendly and engaging team environment.
Essential Responsibilities :
- Collect, negotiate and recommend solutions to consumers via phone.
- Set up payment or settlement arrangements in the database.
- Identify accounts that require legal processing.
Qualifications:
- No experience necessary, training provided.
- Customer service experience, preferred.
- Good communication skills.
- Bi-lingual in Spanish, a plus.
- Must be 18 years of age or older.
- Ability to pass a background and drug test
WORK SCHEDULE
This full-time position typically works Monday - Friday.
READY TO JOIN OUR LEGAL TEAM?
We understand your time is valuable, so we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
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Collections, customer service job description example 2
Chick-fil-A collections, customer service job description
Job DescriptionChick-fil-A of Beavercreek (Mall at Fairfield Commons location) is looking for FOH Team Members to work in a fast paced, high-energy environment and provide outstanding customer service. We offer competitive wages for both part and full time, and up to $15/hour for full time with open availability and some experience.
Are you able to work with the utmost urgency?
Are you able to maintain positive interactions with all guests in a fast paced environment?
Do you enjoy Being of Service to others?
If you answered yes to these questions then come join the team at Chick-fil-A inside the Fairfield Commons Mall. We are experiencing amazing growth so we are bringing in the best people the industry has to offer...that’s YOU! We also offer amazing benefits that you won't find anywhere else.
Benefits:
Flexible hours Closed Sundays Free meals when working Available health care 401k available (with employer contribution) Scholarship opportunities Future leadership opportunities
We are looking for applicants who exhibit the following qualities:
Seek to surpass customer expectations, specifically in politeness and attentiveness. Protect the customer experience by ensuring packaging, food presentation and quality is top level. Appropriately handle all customer issues and play a positive role in customer recovery. Show up on time, have a great attitude and work hard for your entire shift. Constantly improve yourself by finding ways to do your work better and faster. Proactively pursue and look for opportunities to be cross-trained. Be responsible to fill your shift if you are not able work. Ensure your appearance is in compliance with the Handbook Be a team player Have Fun!!!
Requirements: Available to work a minimum of 15-20 hours per week Understand the expectation of Chick-fil-A customer service standards and operational excellence
Chick-fil-A of Beavercreek promises to provide an environment that promotes community and friendships, respect, growth opportunities, and feedback. In return, our team members promise to work with a heart of service, ownership, integrity and with a growth mindset. These are the core values our business thrives on and strives to illustrate in our daily interactions.
Service:
Kindness, Generosity, Willingness, Friendliness, Hands and Feet
Ownership:
Attentive, Aware, Proactive, Productive, Responsible
Integrity:
Character, Honesty, Principled, Honorable, Dependable
Learning:
Inventive, Curious, Teachable, Disciplined, Intentional
Chick-fil-A of Beavercreek is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other protected class.
keywords: FOH, cashier, customer service, hospitality, server, host, carry out
Are you able to work with the utmost urgency?
Are you able to maintain positive interactions with all guests in a fast paced environment?
Do you enjoy Being of Service to others?
If you answered yes to these questions then come join the team at Chick-fil-A inside the Fairfield Commons Mall. We are experiencing amazing growth so we are bringing in the best people the industry has to offer...that’s YOU! We also offer amazing benefits that you won't find anywhere else.
Benefits:
Flexible hours Closed Sundays Free meals when working Available health care 401k available (with employer contribution) Scholarship opportunities Future leadership opportunities
We are looking for applicants who exhibit the following qualities:
Seek to surpass customer expectations, specifically in politeness and attentiveness. Protect the customer experience by ensuring packaging, food presentation and quality is top level. Appropriately handle all customer issues and play a positive role in customer recovery. Show up on time, have a great attitude and work hard for your entire shift. Constantly improve yourself by finding ways to do your work better and faster. Proactively pursue and look for opportunities to be cross-trained. Be responsible to fill your shift if you are not able work. Ensure your appearance is in compliance with the Handbook Be a team player Have Fun!!!
Requirements: Available to work a minimum of 15-20 hours per week Understand the expectation of Chick-fil-A customer service standards and operational excellence
Chick-fil-A of Beavercreek promises to provide an environment that promotes community and friendships, respect, growth opportunities, and feedback. In return, our team members promise to work with a heart of service, ownership, integrity and with a growth mindset. These are the core values our business thrives on and strives to illustrate in our daily interactions.
Service:
Kindness, Generosity, Willingness, Friendliness, Hands and Feet
Ownership:
Attentive, Aware, Proactive, Productive, Responsible
Integrity:
Character, Honesty, Principled, Honorable, Dependable
Learning:
Inventive, Curious, Teachable, Disciplined, Intentional
Chick-fil-A of Beavercreek is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other protected class.
keywords: FOH, cashier, customer service, hospitality, server, host, carry out
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Collections, customer service job description example 3
UCLA collections, customer service job description
Responsibilities
As the Hospital Collections Customer Service Representative, you will:
* Serve as a primary source for customer service assistance and ensuring customer satisfaction
* Handle a high volume of incoming customer service calls in a call-center environment
* Research and distribution of incoming correspondence and respond to phone and written inquiries from patients, insurance companies, third party payers, governmental agencies
* Demonstrate a positive demeanor, good verbal and written communication skills, and must be professional in both appearance and approach
* Perform duties in the patient accounting systems
* Special projects to include bad debt assignments, financial assistance program and self-pay work list completing assigned workload within established time frame
_Note: This posted position is 1 of 4 positions available for hire. All applicants will apply through this requisition and if selected will be hired into one of the available positions._
Qualifications
We're seeking an interpersonal, detail-oriented individual who:
+ Has a minimum one year in a medical customer service call center environment preferably in a hospital business office setting
+ Able to prioritize assignments and multi-task in an accurate and prompt manner
+ Able to demonstrate analytical skill to identify, evaluate and resolve patient billing concerns
+ Knowledge of hospital billing, reimbursement, contracts, and write offs, and ability to determine patient liability and overpayment amounts
+ Extensive telephone experience and experience dealing with the public
+ Collection experience, preferably working knowledge of Medical billing and knowledge of collection techniques and collection law, specifically knowledge and adherence procedures of the Rosenthal Act, so as to project a professional image for the Medical Center and make legally acceptable payment arrangements and demands with/or for our patients
+ Bilingual Spanish/English, highly desired
UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.
As the Hospital Collections Customer Service Representative, you will:
* Serve as a primary source for customer service assistance and ensuring customer satisfaction
* Handle a high volume of incoming customer service calls in a call-center environment
* Research and distribution of incoming correspondence and respond to phone and written inquiries from patients, insurance companies, third party payers, governmental agencies
* Demonstrate a positive demeanor, good verbal and written communication skills, and must be professional in both appearance and approach
* Perform duties in the patient accounting systems
* Special projects to include bad debt assignments, financial assistance program and self-pay work list completing assigned workload within established time frame
_Note: This posted position is 1 of 4 positions available for hire. All applicants will apply through this requisition and if selected will be hired into one of the available positions._
Qualifications
We're seeking an interpersonal, detail-oriented individual who:
+ Has a minimum one year in a medical customer service call center environment preferably in a hospital business office setting
+ Able to prioritize assignments and multi-task in an accurate and prompt manner
+ Able to demonstrate analytical skill to identify, evaluate and resolve patient billing concerns
+ Knowledge of hospital billing, reimbursement, contracts, and write offs, and ability to determine patient liability and overpayment amounts
+ Extensive telephone experience and experience dealing with the public
+ Collection experience, preferably working knowledge of Medical billing and knowledge of collection techniques and collection law, specifically knowledge and adherence procedures of the Rosenthal Act, so as to project a professional image for the Medical Center and make legally acceptable payment arrangements and demands with/or for our patients
+ Bilingual Spanish/English, highly desired
UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.
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Updated March 14, 2024
Updated March 14, 2024