Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalaryResume

Skills

What They DoEducationDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesRemote JobsJob OutlookComparePart Time jobsEntry Level jobsFull Time jobsWork From Home jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Collections, customer service skills for your resume and career

Updated January 8, 2025
4 min read
Collections, customer service example skills
Below we've compiled a list of the most critical collections, customer service skills. We ranked the top skills for collectionss, customer service based on the percentage of resumes they appeared on. For example, 45.0% of collections, customer service resumes contained strong customer service as a skill. Continue reading to find out what skills a collections, customer service needs to be successful in the workplace.

15 collections, customer service skills for your resume and career

1. Strong Customer Service

Here's how collectionss, customer service use strong customer service:
  • Used strong customer service skills to engage debtor in finalizing a secured payment plan.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how collectionss, customer service use customer service:
  • Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems
  • Defuse irate customers by maintaining professionalism and providing excellent customer service at all times while negotiating resolution.

3. Payment Arrangements

Here's how collectionss, customer service use payment arrangements:
  • Contacted customers to negotiate payment arrangements, develop solutions to resolve delinquency and prevent loss.
  • Received inbound calls referencing customer initiated payment arrangements for accounts with past due balances.

4. Credit Card Payments

Here's how collectionss, customer service use credit card payments:
  • Processed debit card payments, managed 150 accounts extremely effectively.
  • Verified account information and take credit card payments over the phone in the event that a customer was prepared to pay.

5. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how collectionss, customer service use delinquent accounts:
  • Utilized interpersonal communication skills and interviewing techniques to successfully locate individuals and collect money on delinquent accounts for major retail corporations.
  • Communicate effectively with student loan borrowers via telephone and written documentation to collect on delinquent accounts.

6. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how collectionss, customer service use past due accounts:
  • Scheduled repossession activity on seriously past due accounts.
  • Provide respect and integrity to customers with past due accounts that are being sued or in the process of being sued.

Choose from 10+ customizable collections, customer service resume templates

Build a professional collections, customer service resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your collections, customer service resume.

7. Student Loans

Student loans refer to money borrowed from the government or a private lender to pay for college. Students must settle the loan later, along with the interest that builds up over time. The primary uses of the money include payment for tuition, accommodation, and books.

Here's how collectionss, customer service use student loans:
  • Researched and resolved customer complaints, assisted borrowers to consolidate defaulted student loans, and helped rehabilitate defaulted student loans.
  • Recovered defaulted student loans using strategic collection techniques.

8. Debt Repayment

Debt is an amount of money borrowed by one party from another. Repayment is the act of giving back money that was previously borrowed from a lender. Failure to maintain debt repayments may lead to a series of credit issues including forced bankruptcy, heightened charges due to late payments, and negative fluctuations to an individual's credit rating.

Here's how collectionss, customer service use debt repayment:
  • Arranged for debt repayment and/or established repayment schedules.
  • Arranged for debt repayments and established repayments schedule, based on customers' financial situations and company policies and alternative programs.

9. Collections

Here's how collectionss, customer service use collections:
  • Assisted their Collections and insurance department with accounts delinquency, and organization of their account regarding lease and retailed accounts information.
  • Maintained effective communication and utilize negotiation skills with internal and external customers to effect collections while maintaining customer good will.

10. FDCPA

Here's how collectionss, customer service use fdcpa:
  • Research accounts to verify credits and debits made are accurately posted against supporting documents showing timely reflected within the FDCPA guidelines.
  • Provided excellent verbal, written, oral communication skills, attended ongoing training of collections and FDCPA regulations and guidelines.

11. Customer Accounts

Here's how collectionss, customer service use customer accounts:
  • Initiated new accounts and contracts, efficiently researched and investigated customer disputes and complaints concerning customer accounts and billing.
  • Manage water conservation survey database; update customer accounts and perform statistical analysis of data to make recommendations.

12. Inbound Calls

Here's how collectionss, customer service use inbound calls:
  • Receive inbound calls to answer customer questions about their accounts, insurance eligibility, and payment responsibility.
  • Provided excellent customer service handling inbound calls regarding refunds on accounts and customer complaints.

13. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how collectionss, customer service use outbound calls:
  • Implemented exceptional customer service via inbound/ outbound calls from borrowers regarding their delinquent mortgage loans.
  • Answered inbound/outbound calls involving customer service and collection issues.

14. Outbound Collection Calls

Here's how collectionss, customer service use outbound collection calls:
  • Handle inbound and outbound collection calls Follow up with customers concerning loans Provide customer service Assist customers with payment plans
  • Placed outbound collection calls, processed letter of guarantees for total loss department for insurance company.

15. Computer System

Here's how collectionss, customer service use computer system:
  • Proof read and edited customer information ensuring accuracy prior to entering data in computer system.
  • Receive and input checking and credit card account information into computer system for electronic withdrawal.
top-skills

What skills help Collectionss, Customer Service find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of collections, customer service skills to add to your resume

Collections, customer service skills

The most important skills for a collections, customer service resume and required skills for a collections, customer service to have include:

  • Strong Customer Service
  • Customer Service
  • Payment Arrangements
  • Credit Card Payments
  • Delinquent Accounts
  • Past Due Accounts
  • Student Loans
  • Debt Repayment
  • Collections
  • FDCPA
  • Customer Accounts
  • Inbound Calls
  • Outbound Calls
  • Outbound Collection Calls
  • Computer System
  • Payment Processing
  • Overdue Accounts
  • Collection Efforts
  • Customer Inquiries
  • Past Due Balances
  • Customer Complaints
  • Patient Accounts
  • Billing Issues
  • Payment Options
  • ACH
  • Credit Card Accounts
  • Party Collections
  • Negotiation
  • Collection Issues
  • Medicare
  • Due Payments
  • Medicaid
  • Repayment Schedules
  • Customer Issues
  • A/R
  • State Laws
  • Strong Negotiation
  • Credit Reports
  • Insurance Claims
  • Collection Agencies
  • Dialer System
  • Customer Interaction
  • Credit Bureaus
  • Customer Payments
  • Customer Calls
  • Auto Loans
  • Overdue Payments
  • Damage Claims
  • Credit Contracts
  • Past Due Bills

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs