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Collections director skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical collections director skills. We ranked the top skills for collections directors based on the percentage of resumes they appeared on. For example, 13.2% of collections director resumes contained oversight as a skill. Continue reading to find out what skills a collections director needs to be successful in the workplace.

15 collections director skills for your resume and career

1. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how collections directors use oversight:

Direct oversight of the Accounts Receivable/Collection and Revenue Cycle process.
Established formal internal auditing function including oversight of construction projects.

2. Process Improvement

Here's how collections directors use process improvement:

Developed time-saving quality tools for strengthening managers' work performance enabling successful tracking of process improvement and achievement of goals.
Provided strategic direction and managed activities to ensure achievement of assigned collection goals and quality process improvement initiatives.

3. Collection Process

Here's how collections directors use collection process:

Directed and coordinated the collection process administered by telephone representatives and field based Portfolio Managers.
Re-engineered entire collection process for a corporate alliance.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how collections directors use customer service:

Work with business units to identify ways to improve customer service, identify and realize productivity improvements and reduce overall costs.
Supervised all external collections agencies to ensure compliance and customer service levels met company standards.

5. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how collections directors use financial statements:

Managed all accounts receivables reporting for more accurate general ledger accruals, financial statements and recommendations to senior management.
Revised customer financial statements to clarify customer's obligations to pay outstanding balances.

6. Cash Flow

Here's how collections directors use cash flow:

Defined and executed aggressive recovery tactics to advance cash flow without negatively impacting sales targeting major contributors advertising agencies.
Created revised credit and collections process resulting in significantly improved cash flow.

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7. Performance Metrics

Here's how collections directors use performance metrics:

Developed and introduced operational and performance metrics that improved contact rates by 8 percent.
Increased liquidation rates by implementing and constantly analyzing key reports and performance metrics.

8. DSO

Here's how collections directors use dso:

Created and implemented Monthly DSO Incentive/commission for community level employees.
Achieved goal a year ahead of schedule, reducing DSO's from a steady 59 days to 43 days.

9. Collection Efforts

In general, collection efforts referr to the process of collecting specific objects. The object can be tangible such as clothes, money, any physical product, or intangible such as data and information. However, the term is mostly used to indicate the collection of money or funds.

Here's how collections directors use collection efforts:

Directed all collection efforts involving delinquent accounts in a commercial lease portfolio.
Managed team to ensure fee-based collection efforts consistently occurred.

10. Strategic Direction

Here's how collections directors use strategic direction:

Established and oversaw the strategic direction of operations and implemented staffing and deployment policies.

11. Dollar Portfolio

Here's how collections directors use dollar portfolio:

Managed Collections Staff, dialer strategy and campaigns for 100 Billion dollar portfolio.

12. CMS

A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.

Here's how collections directors use cms:

Improved overall relationship with CMS regarding billing & collection practices from previous negative relationship.
Migrated purchased companies into business unit models while under the scrutiny of CMS.

13. Performance Management

Here's how collections directors use performance management:

Assist Collection Supervisors with performance management and personnel issues.
Develop and administer performance management strategies.

14. Medical Billing

Here's how collections directors use medical billing:

Developed Medical Billing products establishing a new market presence in Cleveland for CBT.
Implemented new medical billing platforms to improve claims processing cycle through various clearinghouses: Emdeon, Availity and RelayHealth.

15. Party Collections

Here's how collections directors use party collections:

Managed inbound / outbound call center of 20+ account executives for third party collections of construction / retail/ medical.
Managed 3rd Party Collections Vendors and regularly provided feedback to ensure optimal recovery results

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List of collections director skills to add to your resume

The most important skills for a collections director resume and required skills for a collections director to have include:

Oversight
Process Improvement
Collection Process
Customer Service
Financial Statements
Cash Flow
Performance Metrics
DSO
Collection Efforts
Strategic Direction
Dollar Portfolio
CMS
Performance Management
Medical Billing
Party Collections

Medicaid
Collection Policies
FDCPA
Performance Reviews
Past Due Accounts
Healthcare
SOX
Collection Strategies
Collection Agencies
FTE
Executive Management
KPI
Bad Debts
Human Resources
Customer Complaints

Internal Controls
Performance Evaluations
Hippa
Law Firm
HIPAA
Direct Reports
HMO
Cash Application
Cost Savings
Federal Laws
Evictions
FDA
Blood Products

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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