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Collections manager vs manager

The differences between collections managers and managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a collections manager, becoming a manager takes usually requires 4-6 years. Additionally, a collections manager has an average salary of $59,529, which is higher than the $58,651 average annual salary of a manager.

The top three skills for a collections manager include customer service, collection management and portfolio. The most important skills for a manager are customer service, payroll, and food safety.

Collections manager vs manager overview

Collections ManagerManager
Yearly salary$59,529$58,651
Hourly rate$28.62$28.20
Growth rate17%6%
Number of jobs44,5531,236,194
Job satisfaction-4.57
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 49%
Average age4644
Years of experience86

What does a collections manager do?

A collections manager is an individual who manages a staff of collectors whose job is to contact companies and individuals for the late payments on the products and services they have received. Collections managers oversee a company's process of retrieving money owed to them by assigning collectors to collect the money. They are required to handle customer complaints and must negotiate with customers about payment arrangements to ensure they are being paid. They also provide reports on the collection department's progress, statistics, and data analysis.

What does a manager do?

Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.

Collections manager vs manager salary

Collections managers and managers have different pay scales, as shown below.

Collections ManagerManager
Average salary$59,529$58,651
Salary rangeBetween $42,000 And $83,000Between $37,000 And $92,000
Highest paying CityNew York, NY-
Highest paying stateNew YorkNew Jersey
Best paying companyAmazon-
Best paying industryHealth CareFinance

Differences between collections manager and manager education

There are a few differences between a collections manager and a manager in terms of educational background:

Collections ManagerManager
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 49%
Most common majorBusinessBusiness
Most common collegeStanford UniversityUniversity of Pennsylvania

Collections manager vs manager demographics

Here are the differences between collections managers' and managers' demographics:

Collections ManagerManager
Average age4644
Gender ratioMale, 50.8% Female, 49.2%Male, 51.0% Female, 49.0%
Race ratioBlack or African American, 8.0% Unknown, 4.1% Hispanic or Latino, 15.5% Asian, 7.3% White, 64.7% American Indian and Alaska Native, 0.3%Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5%
LGBT Percentage11%10%

Differences between collections manager and manager duties and responsibilities

Collections manager example responsibilities.

  • Achieve 182 FTE save, and annual net saving of $2.8MM
  • Manage Medicaid accounts in effort to receive payment from them.
  • Manage self pay and Medicaid pending collections throughout the southeast region.
  • Organize the managed care effort to ensure that patients are not accept from incorrect PPO's and HMO's.
  • Create and implement new quantitative process to achieve corporate DSO targets that determines monthly cash collection targets by business unit.
  • Achieve historical low of six percent in A/R over 30 days past due and reduction of DSO to 53 days.
    • Show more

Manager example responsibilities.

  • Manage both BOH and FOH operations exceeding company specifications.
  • Manage logistics and security for high net worth individuals and corporations.
  • Manage budgets and payroll records, review financial transactions to assure expenditures are authorize and budget.
  • Guide and manage the administrative day-to-day academic program and the implementation of strategies by providing leadership to faculty and staff.
  • Provide leadership and direction to facility management and program owners while motivating and interacting with employees to achieve continuous improvement.
  • Customer-Orient with experience with POS systems, food preparation and safety regulations.
    • Show more

Collections manager vs manager skills

Common collections manager skills
  • Customer Service, 15%
  • Collection Management, 9%
  • Portfolio, 7%
  • FDCPA, 5%
  • Delinquent Accounts, 4%
  • Credit Card, 4%
Common manager skills
  • Customer Service, 19%
  • Payroll, 9%
  • Food Safety, 8%
  • Financial Statements, 4%
  • Management, 4%
  • PowerPoint, 4%

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Updated January 8, 2025

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