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Collections officer skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical collections officer skills. We ranked the top skills for collections officers based on the percentage of resumes they appeared on. For example, 12.3% of collections officer resumes contained customer service as a skill. Continue reading to find out what skills a collections officer needs to be successful in the workplace.

15 collections officer skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how collections officers use customer service:
  • Provide Customer Service about the program Updated and maintained customer information in an organized filing system.
  • Provided excellent customer service all while meeting and exceeding company goals and expectations.

2. Delinquent Loans

Here's how collections officers use delinquent loans:
  • Participated in necessary repossessions of collateral on delinquent loans.
  • Offset delinquent loans and negative accounts with funds from the members or co-signers other accounts under the right of offset clause.

3. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how collections officers use delinquent accounts:
  • Review delinquent accounts and develop strategies for collecting debts Work with internal departments and external agencies to obtain collateral
  • Compile and evaluate information needed to collect delinquent accounts and initiate legal proceedings on enforcement actions.

4. Credit Card Payments

Here's how collections officers use credit card payments:
  • Handled repossessed vehicles and accepted calls regarding negative account balances, late loan or credit card payments and repossessions.
  • Process check by phone and credit card payments and post credits to the appropriate accounts.

5. Payment Arrangements

Here's how collections officers use payment arrangements:
  • Negotiated appropriate payment arrangements, verified and updated information, sent appropriate correspondence per company collation policies and procedures.
  • Monitored and reviewed accounts, contacted debtors, negotiated and established repayment arrangements.

6. Collection Efforts

In general, collection efforts referr to the process of collecting specific objects. The object can be tangible such as clothes, money, any physical product, or intangible such as data and information. However, the term is mostly used to indicate the collection of money or funds.

Here's how collections officers use collection efforts:
  • Coordinated national collection efforts targeted against foreign ballistic and cruise missile systems.
  • Research and analyze accounts prior to initiating debtor contact, examine historical data, evaluates past collection efforts.

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7. Repossessions

Here's how collections officers use repossessions:
  • Performed collections activities on delinquent loan accounts to include repossessions, foreclosures, bankruptcy proceedings, and disposition of repossessed assets.
  • Provided timely follow up on repossessions not recovered in adequate time frame through various methods of investigation and customer tracking.

8. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how collections officers use past due accounts:
  • Process inbound and outbound calls for customers to see if possible retention options are available on past due accounts.
  • Researched and resolved customer issues on credit cards, past due accounts, and negative checking accounts.

9. Debt Repayment

Debt is an amount of money borrowed by one party from another. Repayment is the act of giving back money that was previously borrowed from a lender. Failure to maintain debt repayments may lead to a series of credit issues including forced bankruptcy, heightened charges due to late payments, and negative fluctuations to an individual's credit rating.

Here's how collections officers use debt repayment:
  • Develop timely debt repayment schedule.
  • Confer with customer to determine reasons for overdue payments and arrange for debt repayment or establish repayment schedules.

10. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how collections officers use bank deposits:
  • Performed various administrative functions, balanced and prepare bank deposits.
  • Prepare and balance monthly bank deposits for the 4 loan fund accounts.

11. HUMINT

Here's how collections officers use humint:
  • Planned and conducted HUMINT collection operations in response to specific theater and national-level intelligence collection requirements.
  • Planned and conducted sensitive HUMINT collection operations with an emphasis on managing and debriefing confidential sources.

12. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how collections officers use outbound calls:
  • Compiled credit information for new customers Heavy outbound calls/inbound collection calls Resolved billing discrepancies
  • Work collections cases through case work as well as placing outbound calls and receiving inbound calls to collect on debts

13. Collection Calls

Collection calls involve reaching out to clients with unpaid balances to collect payments and verify transactions.

Here's how collections officers use collection calls:
  • Initiated and received collection calls in accordance with targeted goals and departmental policies
  • Make collection calls to group executives regarding delinquent

14. Loan Applications

A loan application is a form of request presented by a person to a financial institution for the approval of a loan. This application form carries detailed information regarding the petitioner's identification information, financial competence, and sources of income that indicate whether he can return the loan back or not.

Here's how collections officers use loan applications:
  • Facilitated bank loan applications of clients to different financial institutions.
  • Processed consumer loan applications for new and existing customers.

15. Legal Action

Here's how collections officers use legal action:
  • Analyzed account status and provided real-time information to management and risk officers regarding recommended legal actions.
  • Recommended legal action, garnishment and repossession of collateral where necessary.
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List of collections officer skills to add to your resume

Collections officer skills

The most important skills for a collections officer resume and required skills for a collections officer to have include:

  • Customer Service
  • Delinquent Loans
  • Delinquent Accounts
  • Credit Card Payments
  • Payment Arrangements
  • Collection Efforts
  • Repossessions
  • Past Due Accounts
  • Debt Repayment
  • Bank Deposits
  • HUMINT
  • Outbound Calls
  • Collection Calls
  • Loan Applications
  • Legal Action
  • Customer Accounts
  • FDCPA
  • Overdue Accounts
  • Loan Payments
  • Collection Agencies
  • Collection Process
  • Inbound Calls
  • Telephone Calls
  • Credit Card Accounts
  • Credit Reports
  • Demand Letters
  • Repayment Schedules
  • Financial Statements
  • Past Due Loans
  • Insurance Claims
  • Loss Mitigation
  • Customer Complaints
  • Collection Letters
  • ACH
  • PowerPoint
  • Credit Bureaus
  • Telephone Inquiries
  • Subpoenas
  • Payment Schedules
  • Mortgage Loans
  • A/R
  • NSF
  • MIS
  • Excellent Negotiation
  • Auto Loans
  • Consumer Loans
  • Overdue Payments
  • Collection Accounts

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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