Collections representative jobs in Alpharetta, GA - 983 jobs
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Collections Specialist
Accounts Receivable Specialist
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Collections, Customer Service
User Research Data Collector
Insight Global
Collections representative job in Atlanta, GA
Job Title: User Research Data Collector
Duration: Contract (1/8 - End of February)
Schedule: 25 - 30hrs per week between 5 days a week Evening Shifts
Pay: $35/hr
*Meals will be provided daily for lunch*
Must Have Requirements
User Research project experience (ex: UX research assistants, coordinators, moderators, interns etc).
Drivers License - ability to commute to different research locations in a reasonable distance. Gas is reimbursed.
Excellent communication and interpersonal skills.
Proficiency in using phones and computers
Job Description:
Insight Global is hiring "User Research Data Collectors" to re-enact different retail scenarios for research purposes around the Atlanta, area. This is for a consumer electronic research study. The hired individuals will "act" as customers and staff in various settings like coffee shops, grocery stores, and restaurants around the ATL area. You must be comfortable signing a consent form to be filmed and recorded. Your voice, face, motions, and bodies will be captured during the protocol. You will need to sign a consent form allowing the captured data to be used in the client's product & service development, and prototyping.
$35 hourly 3d ago
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E-Billing Specialist
Freeman Mathis & Gary, LLP
Collections representative job in Atlanta, GA
Freeman Mathis and Gary, LLP is a rapidly growing, national specialty litigation firm seeking an experienced E-Billing Specialist to join our Atlanta office. The E-Billing Specialist will be executing electronic submissions of client invoices via various e-billing systems. The E-Billing Specialist will need to identify, trouble shoot and resolve issues by coordinating with Attorneys, Billing Specialists, Clients and Legal Administrative Staff. Characteristics that have proven successful in the role include the ability to follow up, multi-task quickly, research and resolve complex billing transactions and above all else, maintain a positive attitude. Solid communication skills are important as E-Billers are required to communicate frequently with attorneys, either in writing or in-person.
The following set of success factors describe the characteristics of those who are successful in our Firm:
Helpful, Congenial, Personable, Positive
Unpretentious, Approachable, Respectful, Team Oriented
Accountable, Takes Ownership, Corrects Mistakes
Organized, Timely, Confidential, Responsive (within 24 hours)
Duties and Responsibilities:
Execute electronic submission of client invoices via various e-billing systems.
Identify, troubleshoot and resolve issues that arise during the invoice submission process.
Coordinate with Attorneys, and Billing Specialists, Clients and Legal Administrative Staff for resolution and maintenance tasks associated with client e-billing requirements.
Escalate issues as needed to Supervisor.
Track statuses of submitted invoices to ensure payment from client.
Maintain internal database of e-billed clients and their compliance requirements.
Document and update reference materials for all aspects of the e-billing process as necessary.
Assist with Partner and Client inquiries in a timely manner.
Provide updates to attorneys, clients and administrative staff.
Work with management, and outside counsel to support and expand the Firm's e-billing program.
Review processed legal, and related legal service provider bills from various internal and external sources for accuracy.
Help manage and curate data in the departments matter management/e-billing system.
Perform research, ad hoc reporting and other analysis projects.
Performs other duties as assigned.
Education, Experience, and Skills:
Candidate must be highly organized and must be able to communicate and meet with attorneys to clarify billing specifics.
This position requires great communication skills, both verbally and written, to attorneys and will include both follow through and follow up skills.
Must be proactive, self-starter, quick learner and detail oriented with the ability to work independently.
Must have a professional demeanor with the ability to work in a team setting.
Must have basic Excel skills, working in spreadsheets, copy and paste and data entry.
Solid analytical and problem-solving skills.
Candidate must have a minimum of 2-3 years of E-Billing experience navigating systems such as Legal Exchange; Legal X; T360; Litigation Advisor [LSS]; Serengeti or similar systems.
3rd party E-billing platform experience preferable.
Bachelor's degree or equivalent preferred and at least 2 years of experience with billing, preferably in a law firm, legal environment or insurance industry.
What we offer you
Competitive compensation
Comprehensive benefits package, including medical, dental, and vision
HSA and FSA plans available for employees and dependents
Work-life balance
Generous PTO policy
401K plan including a 3% Employer Safe Harbor contribution
Firm paid life insurance and long-term disability
Employee Assistance Program
Year-end bonuses and referral fee programs
EEO Statement
Freeman Mathis & Gary, LLP (FMG) is committed to providing equal employment opportunities to all applicants and employees by maintaining a workplace free of discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status as provided by law. FMG complies with all applicable federal, state, and local laws. This position is subject to our drug‑free workplace policy, which includes the ability to pass a pre‑employment drug screen. Employees may be subject to reasonable‑suspicion drug testing in accordance with Firm policies outlined in the Employee Handbook.
$28k-36k yearly est. 2d ago
Contract Accounts Receivable Specialist
Eversheds Sutherland 3.7
Collections representative job in Atlanta, GA
We have an exciting opportunity for a Contract Accounts Receivable Specialist at Eversheds Sutherland (US) LLP. We are searching for someone who wants to be a valued contributor and member of a talented and dynamic team of lawyers, paralegals and business professionals.
The Contract Accounts Receivable Specialist is primarily responsible for processing cash receipts daily to accounts receivable and appropriate general ledger accounts. Frequent communications with members of the firm to provide support for transactional inquiries relating to payments received, and ad hoc reporting as needed.
Responsibilities and Duties:
Accurately identifies and timely enters all current day cash receipts into the accounting system. This includes wires, ACHs, and checks from lockbox.
Efficiently research and resolve payment discrepancies by working closely with the accounting team and other members of the firm.This may include additional explanation or providing supporting documentation.
Validates and processes credit card payments.
Resolves credit balances through reapplication or refund as instructed.
Processes write-offs as instructed with proper approvals.
Provides timekeeper and net investment reports for client audit requests.
Other duties as assigned.
Knowledge, Skills and Abilities:
A Bachelor's degree is preferred in Business Administration, Accounting, Finance or a business related field from an accredited college or university.
Prior accounting in a legal or similarly sized, multi-office professional services organization is preferred. Five years of experience working in Accounts Receivable, preferred.
Must possess discretion in working with confidential data, general ledgers, and chart of accounts.
Excellent computer skills and knowledge of MS Office Suite and Outlook is required.
Knowledge of Aderant or other billing software is highly preferred.
Excellent interpersonal, written and verbal communication skills.
Interacts with personnel in all levels of the organization in a tactful, cooperative and professional manner.
Acts with honesty, integrity, courtesy and respect in all instances.
Possesses and conveys an outstanding client service approach for both external and internal clients.
Recognizes that all Firm personnel are clients and acts accordingly.
Performs responsibilities in accordance with all Firm standards, policies, and procedures.
This is a hybrid role and will require on-site presence 3 days per week.
Eversheds Sutherland (US) LLP is committed to promoting diversity and inclusion within our Firm and in the larger legal profession. We believe that diverse skills, knowledge and viewpoints make us a stronger firm. Eversheds Sutherland (US) LLP maintains a policy of affording all employees and applicants equal employment opportunities without regard to actual or perceived race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), sexual orientation, gender (including gender identity or expression or transgender status), national origin, age, disability, genetic information, marital or familial status, domestic violence victim status, ancestry, amnesty, citizenship status, ethnicity, military and veteran status, or any other characteristic protected by applicable law. Unlawful discrimination, harassment and retaliation will not be tolerated in any of the Firm's offices or any other work-related setting. Qualified individuals with a disability may request a reasonable accommodation in order to apply for a position or to enable them to perform the essential functions of a position for which they are otherwise qualified. EEO.
$37k-46k yearly est. 3d ago
Accounts Receivable Specialist - Tempt to Perm
Asmpt SMT Solutions
Collections representative job in Suwanee, GA
ASMPT is a leading global supplier of hardware and software solutions for the manufacture of semiconductors and electronics.
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Accounts Receivable/Collection will fill a key role on the accounting team of our fast paced, dynamic, growing global corporation.
This position will be responsible for the hands-on, detail- oriented support of various aspects of the Accounts Receivable. Reporting to the AR Manager, the Accounts Receivable person will work with invoicing, cash posting, collection and other accounting tasks. Someone that can build relationship with customers and internal departments.
Role is not only for ASMPT SMT USA, but part of a bigger Share Services program, working on other ASMPT affiliates accounts in the US.
Key Responsibilities and Duties / Essential Functions:
Providing customer invoices and account statements.
Performing customer account reconciliations.
Maintaining accounts receivable files and records regarding payments and account status.
Investigating and resolving any irregularities, inquiries or account discrepancies.
Contacting customers to discuss their accounts.
Obtaining information from other departments to ensure records are accurate and complete and that receivable ledgers and journals are up to date.
Share Services role in ASMPT SMT USA, ASMPT Mexico, and ASMPT AEI
Provide accounting support wherever is needed.
Ad hoc reports required by accounting manager.
Qualifications and Skills:
Strong collection experience.
Intermediate MS Excel skills.
Intermediate SAP skills.
Good communication skills, both verbal and written.
Must be detail and deadline oriented with ability to work independently and in a team.
Must be willing to work overtime and weekends as needed.
Fluent in English, both written and spoken.
Education and Experience:
BA/BS in accounting
4-5 years' experience in AR Collection
$33k-43k yearly est. 5d ago
Collections Specialist
Dekalb County 3.8
Collections representative job in Decatur, GA
will be in our Finance department - APPLY TODAY!
Salary Range: $17.68 - $26.92/hour depending on experience FLSA: Nonexempt
Essential Functions:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Processes payments for utilities and other fees and services; receives monies from customers by check, cash, and credit card; documents payments received; enters payment information into computer system; balances cash drawer daily; prepares and submits bank deposits; and maintains related documentation and reports.
Updates and credits customer account records; records and codes payments in billing system; enters relevant information to assist with skip-tracing or recording customer risk profiles; and coordinates with other employees to ensure accounts are managed within credit conditions, to examine customer queries, and reconcile and report on accounts as needed.
Monitors past due accounts; reviews delinquent customer listing; contacts customers to investigate late or non-payment of accounts; facilitates corrective action; schedules cut-offs; researches and corrects errors in accounts; collects on past due accounts; and prepares related reports.
Performs customer service functions; provides information and assistance regarding County utility services, procedures, forms, fees, or other issues; responds to routine questions, complaints, or requests for service; initiates problem resolution; conducts research; and recommends solutions.
Reviews accounts receivable and credit control systems and processes, and implements improvements to increase the efficiency and effectiveness of the function.
Minimum Qualifications:
High school diploma or GED required; two years of experience in accounts receivable or closely related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Supplemental Information:
*To be considered for this position, you must pass a pre-hire assessment.
You will be evaluated on Filing, Spelling, Math and Data Entry. Please read and follow all instructions before beginning each assessment module. The time limit for each assessment module will be displayed on the screen, and are listed below:
Module Time Limit Passing Overall Score
Data Entry 3 minutes
6000 Net Key Strokes per hour
MS Excel 15 minutes
70%
MS Word 15 minutes
70%
Math 15 minutes
70%
Proofreading 15 minutes
70%
___________________________________________________
TOTAL TIME: 63 minutes
*Offer is contingent upon the successful completion of a background investigation and pre-employment physical and a drug/alcohol screen.
Position posted until a viable pool of candidates has been established. This posting is to fill the current vacancies and to establish an eligibility list to fill any future vacancies that may occur in the next 6 months.
$17.7-26.9 hourly Auto-Apply 60d+ ago
Art Show Customer Service
Artome 4.0
Collections representative job in Marietta, GA
Are you a creative and passionate individual with a love for art and a heart for making a difference in young lives? Artome School Art Shows is excited to offer an opportunity for you to join our team as a Full or Part\-Time Art Show Manager. If you have an affinity for artistic expression and enjoy working with children, you can play a vital role in creating unforgettable art show experiences for schools and their communities, all while enjoying the flexibility of a part\-time schedule that fits your lifestyle.
If you're an enthusiastic individual who wants to make an impact, and explore your passion for art and working with children, apply today! Join us in creating art show experiences that leave a lasting impression on schools and their communities! We look forward to receiving your application and discussing the possibility of you joining our team.
Requirements Responsibilities:
Join a dynamic team to load and unload art show materials, ensuring everything is set for transportation.
Safely travel to various preschools, elementary, and middle schools using company\-provided trucks.
Lead a team that sets up and breaks down art shows at schools, creating appealing and organized displays.
Utilize your passion for art and children as you assist attendees in finding their children's artwork, making the event truly special.
Showcase your excellent customer service skills by guiding parents, family, and friends through the check\-out process.
Contribute your attention to detail to maintain accurate inventory records before and after each art show.
Take charge in addressing any on\-site challenges alongside colleagues, ensuring the success of the event.
Uphold our company's standards of professionalism while fostering positive interactions with school staff, attendees, and peers.
Paid in\-state and out\-of\-state travel available for selected events.
Qualifications:
Passion for art and\/or working with children
High school diploma or equivalent
Prior experience in event management, customer service, or related roles is a plus
Physical ability to handle art show materials, including frames and artwork (up to 35 lbs)
Excellent communication and interpersonal skills
Strong organizational abilities, attention to detail, and time management
Independent and team\-oriented work approach
Valid driver's license with a clean driving record
Flexibility to work weekends and occasional travel
Enthusiasm for contributing to educational fundraising initiatives
Benefits
Competitive pay
Comprehensive training and ongoing support
Opportunity to engage with your passion for art and children
Flexible part\-time schedule tailored to your availability
Positive and collaborative work environment
Potential for personal and professional growth within our company
​ Paid in\-state and out\-of\-state travel available for selected events
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$15 hourly 60d+ ago
Branch Collections Specialist
Onemain Financial 3.9
Collections representative job in East Point, GA
At OneMain, the Branch Collections Specialist contacts customers to help them succeed in resolving their financial obligations by arranging for repayment or settlement of account balances. Branch Collections Specialists focus on our existing customers who have long-term relationships with OneMain.
In the role
Responsible for high volume collections activities to achieve delinquency goals for an assigned branch
Work with customers in a consultative manner, negotiating (including renewing the loan) to resolve account matters
Commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities
Ability to overcome objections and utilize strong negotiation skills to resolve customer delinquencies
REQUIREMENTS:
HS Diploma/GED
Preferred:
Collections or Customer Service experience
Bilingual
Location: On Site
Who we Are
A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance, prorated based on start date
Paid holidays (7 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.
At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Key Word tags
Collections, Delinquency, Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Finance, Full-time, Career, Benefits, Customer Experience, Financial Representative, Credit
$32k-41k yearly est. Auto-Apply 2d ago
Collection Specialist
Toi Toi USA
Collections representative job in Alpharetta, GA
The Collections Specialist is responsible for ensuring that the company receives all necessary payments from debtors. Their duties include monitoring accounts receivable statements to identify debts owed to their company, contacting customers or business partners to notify them of overdue payments and documenting debts collected.
Duties & Responsibilities
· Corresponding with customers that have a past due balance either by phone, email, or mail.
· Sending statements or invoices and figuring out different payment methods.
· Working with customers to resolve their past due account and update any information that is relevant to billing.
· Keeping either a log or notes of customers contacted and what was discussed.
· Notifying our billing team of any errors and working in house to resolve those errors.
· Working with General Managers and sales to figure out the best approach with certain customers.
· Working to reduce our overall bad debt risk.
Qualifications
· Finance/Accounting experience preferred but not a must.
· At least 3 + years' experience in customer service is required.
· Must be able to work in a fast-paced work environment.
· Must be able to operate general office equipment.
· Effective problem-solving skills.
· Ability to handle conflict and resolution.
· Ability to learn a new system relativity quickly.
· Organized and a great note taker.
Physical Requirements & Working Conditions
· Must be able to talk, listen, and speak clearly on telephone.
· Job is primarily sedentary, minimal physical effort/lifting - up to 10 pounds.
· Office environment.
· No travel is required for this job.
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Vision insurance
Experience:
Microsoft Excel: 1 year (Preferred)
Customer service: 1 year (Preferred)
Work Location: In person
$25-28 hourly 60d+ ago
Collections Specialist
6 Degrees Group 3.9
Collections representative job in Johns Creek, GA
One of our large clients in Johns Creek is looking to add a Collections Specialist to their team! This Specialist is responsible for collections support, customer contact, account reconciliation, and resolution of credit issues. Key responsibilities:
Coordinate collection activity with plant personnel
Collection of receivable items aged beyond 60 days old
Review of Credit Hold orders for release and respond to Credit Hold inquiries
Reconcile customer Accounts Receivable accounts
Assist with Year-End Receivable Review and processes identified write offs
Qualifications:
High School Diploma or equivalent required; Associate's Degree in Accounting or a related field preferred
At least 2 years of experience in commercial (B2B) customer collection within a manufacturing, construction or distribution environment
Experience with Construction Lien and Payment Bond filing and waiver procedures a HUGE plus
Excellent communication and interpersonal skills
Strong attention to detail and accuracy
Ability to work independently and as part of a team
$31k-40k yearly est. 13d ago
1st Party Collection Specialists-ATL
Us Sequium Asset Solutions
Collections representative job in Atlanta, GA
Full-time Description Sequium is currently searching for 1st Party Collection Specialists! Qualified representatives will have prior call center experience to handle targeted outbound calls to consumers and/or authorized third parties, answer inbound calls, and negotiate the repayment of past-due accounts.
We Offer:$17 - $20 HOURLY BASED ON EXPERIENCE, PLUS BONUS OPPORTUNITYPAID TRAINING, WE TEACH YOU TO BE SUCCESSFULAWESOME ENVIRONMENTPTO, MEDICAL, DENTAL, VISION, 401K, TUITION REIMBURSMENTMUST BE ABLE TO MULTITASK
Office Location: Vinings, GA (Remote opportunity after 60 days in office for training) EOE M/F/V/D b/g check, drug screening required Sequium, We Offer a Career Not Just a Job Salary Description $17-$20/hour + monthly bonus opportunity
$17-20 hourly 60d+ ago
Collections Specialist
Vandenberg, Chase & Associates
Collections representative job in Atlanta, GA
Standard Occupational Description: Locate and notify customers of delinquent accounts by mail and telephone. Duties include negotiating payment arrangements and posting payments to customers' accounts; keeping detailed records of collection activities and status of accounts.
SKILLS, KNOWLEDGE, ABILITIES AND TASKS
(Technical and Functional Expertise)
The technical and functional skills, knowledge, abilities and tasks listed below are based on Vandenberg, Chase & Associates qualifications for Collection Specialists. Typically, your Collection Specialists will not be required to have all of the knowledge listed to be a successful performer. We are willing to train all selected candidates on selected components such as state and federal collection laws. Recruitment and selection standards for this position should be based on specific knowledge, skills, and abilities for the job as indicated in the job announcement.
SKILLS
1. Must be capable of using basic mathematics to solve problems
2. Must exercise strong attention to detail; goal oriented
3. Must maintain an ongoing commitment to excellent customer service
4. Must have excellent English written and verbal communication abilities ( Spanish a plus)
5. Must be capable of understanding and applying new information obtained during the course of communicating with the consumer towards the negotiation and ultimate resolution of an outstanding unpaid balance
6. Must be capable of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to negotiate repayment on customers' accounts.
KNOWLEDGE
1. Principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
2. Knowledgeable of the Fair Debt Collection Practices Act and State regulations.
3. Must be able to speak and write fluent English ( Spanish a plus).
ABILITIES
1. Clearly and concisely communicate information and suggestions to the consumer.
2. Listen to and understand information and arguments presented (by the consumer) during telephone communications.
3. Speak, read, and communicate information and ideas in writing clearly such that it is easy to understand.
4. Ability to work a flexible work schedule
TASKS
1. Receive payments and post amounts paid to customer accounts.
2. Locate and monitor overdue accounts, using computers and a variety of automated systems.
3. Record information about financial status of customers and status of collection efforts.
4. Locate and notify customers of delinquent accounts by mail, telephone.
5. Advise customers of necessary actions and strategies for debt repayment.
6. Persuade customers to pay amounts due on delinquent payday loans, credit cards, non-payable over draft check fees and other products.
7. Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased, incarcerated, and bankruptcy customers.
8. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Tasks Note: The task list above outlines some of the tasks performed by a Collection Specialist and could change periodically.
EDUCATION
Collection Specialists are required to have at least a high school diploma. An associate's or bachelor's degree that incorporates business or accounting skills is often helpful during the selection process. Every candidate must also have 1 year of high volume telemarketing, collections or call center experience.
$30k-39k yearly est. 60d+ ago
Legal Collections Specialist
Aubrey Thrasher LLC 4.0
Collections representative job in Marietta, GA
Job DescriptionWe are seeking a seasoned Legal Collections Specialist to join our high-performing legal recovery team. This role is tailored for professionals with direct experience performing debt collection within a legal environment, including pre-litigation, active litigation, and post-judgment accounts.This is a production-focused role that requires strong case management, compliance adherence, and the ability to engage consumers professionally and effectively to resolve outstanding balances.Ideal Candidate Profile:
Minimum of five (5) years of experience in legal collections with verifiable references
Proven track record of working legal-stage portfolios, including familiarity with court procedures, timelines, and post-judgment enforcement strategies
Strong negotiation, documentation, and communication skills
Results-driven and self-directed, with the ability to manage a high volume of tasks daily
Proficiency with case management systems and collections software
Key Responsibilities:
Manage and advance a portfolio of legal-stage accounts from pre-litigation through post-judgment
Conduct consumer outreach via phone, email, and other approved channels to negotiate and secure resolutions
Accurately document all account activity in compliance with internal policies and applicable laws
Coordinate with attorneys and litigation teams to ensure timely movement of cases
Meet or exceed monthly recovery targets while maintaining high-quality work standards
What We Offer:
Competitive compensation structure including base pay and performance incentives
Supportive and professional team culture focused on measurable success
Clear advancement pathways for high performers
Standard Monday through Friday schedule (no weekends or extended hours)
Location: Marietta, Ga
This is an opportunity to bring your legal collections expertise into a performance-oriented environment where professionalism, compliance, and results are the standard. If you're ready to operate at the next level, we encourage you to apply.
$32k-39k yearly est. 19d ago
Collections Specialist
Compass Revenue Solutions
Collections representative job in Peachtree City, GA
Job DescriptionDescription:
The Collections Specialist is a vital member of the Compass Revenue Solutions. The Collections Specialist is under the supervision on the Director of Finance. The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the insurance payers.
Essential Duties:
Follow-up with payers to ensure timely resolution of all outstanding claims, via phone or online resources.
Review and understand explanation of benefits, and/or remittances.
Know where to locate all departmental guides, payer rules, templates and platforms.
Work on correspondence denials received from clients, internal operations or portals.
Maintain thorough identification and resolution of problematic claims.
Utilize specialized knowledge of contracts, regulatory or contractual billings guidelines to determine an account's ability to pay after initial denial from payer.
Analyze, identify and resolve issues causing payer payment delays.
Identify root causes for claim denials, underpayments and document the action taken.
Identify and notate duplicate billings, coordination of benefits, medical records or clinical documents needed from the payers to expedite payment of insurance claims.
Communicate with AR Director and Team Lead in identification and resolution of denial trends, including timely escalation, and regular updates.
Identify and communicate billing discrepancies to Team Lead and AR Director.
Stay up-to-date and utilize available payer website tools for claim and remittance functions.
Assist with special projects by utilizing excel spreadsheets, and the ability to communicate results.
Communicate problems, questions and/or concerns to AR Director timely.
Keep current knowledge of payer policy updates and internal billing policies and procedures.
Prioritize workflow and work within deadlines.
Meet productivity and quality standards as set by management.
Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
Fulfill other requests by AR Director, and/or Team Lead.
Requirements:
$30k-39k yearly est. 31d ago
Collections Specialist
Mansfield Energy 4.2
Collections representative job in Gainesville, GA
Mansfield Service Partners is looking for a Collections Specialist for our Gainesville, GA location.
The Collections Specialist is responsible for minimizing risk to the company by resolving past due balances (debits and credits), monitoring credit holds, and making decisions to release or hold product and/or services based upon the parameters set forth by the Collections or Credit management teams. Additional responsibilities include collaborating with internal departments to resolve issues and reporting overall results to company stakeholders (internal and external).
Responsibilities
Past Due Balance Management and Reporting
Own front-line collections, contacting customers regarding debit and credit balances beyond the due date
Transmit any documentation needed to resolve past due balances
Log all collection activity and relevant comments into the accounting system
Provide metrics reporting (recorded) for balances 1 day past due and greater
Ensure reporting is accurate and detailed
Investigate historical data for resolution of over and short payments, disputed items, and unapplied payments, working with other internal departments when needed
Communicate with internal customers to investigate and resolve debit and credit balances
Communicate potential inability to fuel (due to credit restrictions) to all internal customers including Sales, Operations, and Dispatch
Data Analysis
Possess analytical skills to assimilate information making sound business decisions quickly and accurately
Utilize all systems and programs to analyze data, and report results
Possess knowledge of accounting and operations systems to determine and resolve any internal, set-up, contract, or billing issues
Possess a general understanding of credit files, security options, and insured accounts
Advise the Credit team of any needed increases in limits to prevent balances from exceeding limits
Understand when to escalate to management and sales to advise of cash flow issues and prevent holds
Assess exposure and compare to allowable limit to determine if credit is available for various energy products and services, obtaining approval to exceed credit limits and set parameters
Possess a working knowledge of Excel including pivot tables and lookups
Customer Service & Negotiation
Maintain excellent customer relations through professional conduct and timely, accurate responses
Notify internal customers of any accounts with ongoing issues leading to potential risk or credit hold status
Exhibit and encourage team spirit and collaboration
Communicate clearly with respect and courtesy at all times, both verbally and written, with correct grammatical usage
Customize communications and processes relative to both internal and external customers
Initiative
Embrace and exude the core values of Mansfield Oil Company: Teamwork, Conscientiousness, Innovation, Integrity, Personal Service, and Excellence
Execute the goals and expectations of the department and role with a willingness to invest additional time to achieve these goals
Own personal and professional growth including being open to coaching and recognizing training opportunities to enhance performance and skills
Develop prevention strategies to eliminate problems before they occur
Plan before taking action to ensure that the most successful process is utilized
Evaluate performance during the day and make appropriate adjustments to achieve goals
Position Requirements
Formal Education & Certification
High School diploma or equivalency required
Knowledge & Experience
Must be fluent in English
Proficiency in Microsoft Office Suite
Intermediate proficiency in Excel including vlookups and pivot tables
One-year minimum B2B collections experience or related skills required
Qualifications and Characteristics
Excellent organizational and time management skills
Strong analytical and problem-solving skills
Able to multi-task effectively and prioritize tasks according to the level of importance
Excellent communication skills (both written and verbal)
Self-motivated, self-starter with strong attention to detail
Able to perform in a fast paced, team-oriented environment
Ability to stay organized on multiple projects while performing accurate work
Work Environment
40-hour on-site work week
Sitting for extended periods of time
Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components
Benefits
Comprehensive benefit package (health, dental, vision, Company paid: Life insurance, STD and LTD)
401(k) plan with company match
Paid Time Off that includes vacation days, sick leave, 8 paid holidays, 2 floating holidays and a paid day for volunteering at a non-profit agency
Parental Leave
Tuition Reimbursement
Insurance Discount Programs
Chaplain Program
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
$30k-39k yearly est. 39d ago
Branch Collections Specialist
Onemain (Formerly Springleaf & Onemain Financials
Collections representative job in Douglasville, GA
At OneMain, the Branch Collections Specialist contacts customers to help them succeed in resolving their financial obligations by arranging for repayment or settlement of account balances. Branch Collections Specialists focus on our existing customers who have long-term relationships with OneMain.
In the role
* Responsible for high volume collections activities to achieve delinquency goals for an assigned branch
* Work with customers in a consultative manner, negotiating (including renewing the loan) to resolve account matters
* Commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities
* Ability to overcome objections and utilize strong negotiation skills to resolve customer delinquencies
REQUIREMENTS:
* HS Diploma/GED
Preferred:
* Collections or Customer Service experience
* Bilingual
Location: On Site
Who we Are
A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:
* Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
* Up to 4% matching 401(k)
* Employee Stock Purchase Plan (10% share discount)
* Tuition reimbursement
* Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
* Paid sick leave as determined by state or local ordinance, prorated based on start date
* Paid holidays (7 days per year, based on start date)
* Paid volunteer time (3 days per year, prorated based on start date)
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.
At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Key Word tags
Collections, Delinquency, Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Finance, Full-time, Career, Benefits, Customer Experience, Financial Representative, Credit
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.
$30k-39k yearly est. 1d ago
Collections Specialist
Servpro of Douglasville/Carrollton/Troup-Coweta Counties
Collections representative job in Villa Rica, GA
Job DescriptionBenefits:
401(k)
Bonus based on performance
Company parties
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Collections Specialist
Do you love working with numbers? Do you want to be the driving force behind increasing profits of a growing company?
Then, dont miss your chance to join our Franchise as a new Collections Specialist. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage Like it never even happened!
Our franchise is seeking someone who is great on the phone, has excellent accounting skills, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then youll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then,
you
may be our perfect
hero!
As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with an opportunity to learn and grow.
Primary Responsibilities
Calling customers to obtain payments
Posting customer payments by recording checks, and credit card transactions
Updating receivables by totaling unpaid invoices
Maintaining records of invoices, debits, and credits
Resolving collections by examining customer payment plans and payment history
Keeping organized and detailed documentation of all correspondence with customers
Handling customer disputes in regards to payments or invoicing
Handling all Liens and documentation of such records
Position Requirements
1+ year(s) of experience with QuickBooks Pro (most recent versions) and Microsoft Office Suite
1+ years of experience with bookkeeping and collection activities
Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
Bilingual, is preferred but not necessary
Polite, confident, and excellent customer service skills, including listening and questioning skills
Excellent organizational skills and strong attention to detail
Very self-motivated and goal-oriented multi-tasker
Capability to work in a fast-paced, team-oriented office environment
Ability to learn new software, including Xactimate and proprietary software
Ability to successfully complete a background check subject to applicable law
Hours
40 hours/week, flexible to work overtime when required, varying between 8 a.m. and 5 p.m.
Pay Rate
Competitive pay based on experience.
SERVPRO of Douglasville/Carrollton/Troup-Coweta Counties is an EOE M/F/D/V employer
Each SERVPRO Franchise is Independently Owned and Operated
$30k-39k yearly est. 30d ago
Collections Specialist- Chapel Hills/Mirror Lake Golf Club
Bobby Jones Links
Collections representative job in Villa Rica, GA
Established in 2000 and based in Atlanta, Georgia, Bobby Jones Links is a club management and development company serving private, resort, daily fee, and public courses. At the heart of our work is a commitment to serving people and creating exceptional experiences for members, guests, and employees. We live by our core values: Make People Happy, Do What You Say, Strive for Excellence, Be Driven, and Grow Every Day. These principles shape our culture and drive our success. As Bobby Jones said,
“
The secret of golf is to turn three shots into two.
”
That same pursuit of excellence defines everything we do.
Bobby Jones Links is hiring for a Collections Specialist for Chapel Hills/Mirror Lake Golf Club. Located just west of Atlanta in Douglasville, the 18-hole course at Chapel Hills is a member favorite designed by Rocky Roquemore and Jeff Burton. Also located just west of Atlanta in Villa Rica, Mirror Lake is a Rocky Roquemore and Jeff Burton creation that's been delighting members and guests since it opened in 1999.
This is a part-time position with the possibility of growing into full-time.
Primary responsibilities of the Collections Specialist include:
Monitoring accounts to identify outstanding debts
Investigating historical data for each debt or bill
Finding and contacting embers to ask about their overdue payments
Taking actions to encourage timely debt payments
Processing payments and refunds
Resolving billing and customer credit issues
Updating account status records and collection efforts
Reporting on collection activity and accounts receivable status
Dealing with collection agencies as needed
Qualifications
Required Skills
Proven experience as a Collection Specialist or similar role
Knowledge of billing procedures and collection techniques (e.g. skip tracing)
Familiarity with laws related to debt collection (e.g. FDCPA)
Working knowledge of MS Office and databases
Comfortable working with targets
Patience and ability to manage stress
Excellent communication skills (written and oral)
Skilled in negotiation
Problem-solving skills
Accounting experience a plus
High school diploma; Associate's/Bachelor's degree is a plus
Physical Demands & Work Environment Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to:
Walk, sit, stand for long periods of time, bend, use hands to finger, handle, or feel; and talk or hear, stoop, kneel, crouch, close vision, distance vision, peripheral vision depth perception and ability to adjust focus.
Spend time making repetitive motions such as typing.
Lift up to 25+ lbs. occasionally and to lift overhead and push/pull, move lighter objects.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee may:
Be indoors, in an environmentally controlled location.
Occasionally may be exposed to outside weather conditions.
Noise Levels may be distracting or uncomfortable.
$30k-39k yearly est. 9d ago
Collection Specialist
Wesley Apartment Homes 3.9
Collections representative job in Sandy Springs, GA
Wesley Apartment Homes (Sandy Springs) has established an in-house Collection Department to provide a dignified and effective means of collecting and recovering delinquent rent and charges from past residents. We are looking to grow our team with an experienced Debt Collector who desires to work in the 1st party environment. There is a steady pipeline of fresh accounts for our team members, with strong support from the apartment company to help maximize results. Salary ranges from $17-$19/hour (D.O.E) with opportunity for monthly bonuses and incentives! This is an in-office position (not remote). FT Position with working hours Monday thru Friday 9AM -6PM.
If you are a well-organized, highly capable team player, with excellent customer service, poise, and determination, this is a great opportunity to use your knowledge and skill to achieve your potential.
Key Responsibilities
Responsible for assigned account portfolio, working closely with former residents and in-house property managers to resolve open balances in a timely and efficient manner.
Initiate and follow up with a consistent plan of courteous communication, primarily by phone, email, fax and written correspondence.
Analyze and resolve payment discrepancies.
Document and maintain up to date credit and collections activities in our software
Requirements
Strong written and verbal communication skills; must be extremely tactful in order to effectively handle sensitive credit and collections issues.
Commitment to problem solving and organized workflow
Detail oriented and able to explain data.
Ability to maintain composure under occasionally stressful situations.
Flexible and adaptable to changing priorities.
Ability to develop cooperative working relationships and internal and external contacts at all levels.
Positive attitude with customer service approach.
Experience working in a fast-paced, team environment.
Minimum 1 to 3 years of customer service and/or collections/accounts receivable experience
Commitment to follow appropriate laws, regulations and settlement guidelines including FCRA/FDCPE (certification a plus)
Benefits:
Medical, Dental, Vision, Short Term / Long Term Disability, Company paid Life AD&D
Access to Flexible Spending Account (FSA) and Health Savings Account (HSA)
Robust Employee Assistance Program (EAP)
401k
Large Apartment Discount
Generous Paid Time Off (PTO) Package
Paid Holiday's
And much more!
To apply, please submit a current resume.
Wesley Apartment Homes is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
Salary Description 17.00 - 19.00/hr
$17-19 hourly 39d ago
Accounts Receivable Collections Specialist
Freeman Mathis & Gary, LLP
Collections representative job in Atlanta, GA
Freeman Mathis and Gary, LLP is a rapidly growing, national specialty litigation firm seeking an experienced Accounts Receivable Collections Specialist to join our Atlanta office. The Accounts Receivable Collections position is responsible for collecting funds from Insurance carriers, their policy holders, and direct-hire clients. This individual works closely with the attorneys to resolve any issues related to collecting the payment of invoices. The ideal candidate should be deadline driven, highly organized and detailed problem solvers that thrive in a team environment and understand the importance of both internal and external client service.
The following set of success factors describe the characteristics of those who are successful in our Firm:
Helpful, Congenial, Personable, Positive
Unpretentious, Approachable, Respectful, Team Oriented
Accountable, Takes Ownership, Corrects Mistakes
Organized, Timely, Confidential, Responsive (within 24 hours)
Duties and Responsibilities:
Review and analyze accounts receivable aging
Research client accounts using electronic billing sites in order to take the appropriate actions to resolve outstanding balances
Contact clients via phone calls, and email to follow-up on status of unpaid invoices
Prepare and send monthly overdue statements
Negotiate and arrange payment schedules
Record all collection activities efforts with regularity
Communicate all collections activity with the assigned Partner
Request application of retainers and unapplied casj for payment of invoices
Process refund requests for remaining Trust balances and client overpayments
Calculate deductible exhaustion for insured client matters
Audit accounts receivable ledgers as needed
Prepare reports as needed
Education, Experience, and Skills:
High School Diploma required. Bachelors' Degree preferred in a related field of study.
Two to four years of AR Collections experience required.
Two years in Insurance Carrier Collections preferred.
Proficiency with MS Office. Strong Excel skills preferred.
Experience with e-billing vendor sites (LegalX, T360, etc.)
Experience in e-billing also considered
Ability to multi-task, prioritize and work under tight deadlines.
Top-notch organizational skills for optimal work flow and efficiency.
Excellent time management skills.
Demonstrates a strong attention to detail, catches errors and corrects them quickly.
Ability to perform at high levels in a fast-paced, dynamic work environment.
Adaptable to changing priorities and work demands.
Pro-active, follows through with minimum direction, and displays initiative.
Exhibits a positive attitude and has confidence.
What we offer you
Competitive compensation
Comprehensive benefits package, including medical, dental, and vision
HSA and FSA plans available for employees and dependents
Work-life balance
Generous PTO policy
401K plan including a 3% Employer Safe Harbor contribution
Firm paid life insurance and long-term disability
Employee Assistance Program
Year-end bonuses and referral fee programs
EEO Statement
Freeman Mathis & Gary, LLP (FMG) is committed to providing equal employment opportunities to all applicants and employees by maintaining a workplace free of discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status as provided by law. FMG complies with all applicable federal, state, and local laws. This position is subject to our drug‑free workplace policy, which includes the ability to pass a pre‑employment drug screen. Employees may be subject to reasonable‑suspicion drug testing in accordance with Firm policies outlined in the Employee Handbook.
$33k-43k yearly est. 2d ago
Legal Collections Specialist
Aubrey Thrasher 4.0
Collections representative job in Marietta, GA
We are seeking a seasoned Legal Collections Specialist to join our high-performing legal recovery team. This role is tailored for professionals with direct experience performing debt collection within a legal environment, including pre-litigation, active litigation, and post-judgment accounts.This is a production-focused role that requires strong case management, compliance adherence, and the ability to engage consumers professionally and effectively to resolve outstanding balances.Ideal Candidate Profile:
Minimum of five (5) years of experience in legal collections with verifiable references
Proven track record of working legal-stage portfolios, including familiarity with court procedures, timelines, and post-judgment enforcement strategies
Strong negotiation, documentation, and communication skills
Results-driven and self-directed, with the ability to manage a high volume of tasks daily
Proficiency with case management systems and collections software
Key Responsibilities:
Manage and advance a portfolio of legal-stage accounts from pre-litigation through post-judgment
Conduct consumer outreach via phone, email, and other approved channels to negotiate and secure resolutions
Accurately document all account activity in compliance with internal policies and applicable laws
Coordinate with attorneys and litigation teams to ensure timely movement of cases
Meet or exceed monthly recovery targets while maintaining high-quality work standards
What We Offer:
Competitive compensation structure including base pay and performance incentives
Supportive and professional team culture focused on measurable success
Clear advancement pathways for high performers
Standard Monday through Friday schedule (no weekends or extended hours)
Location: Marietta, Ga
This is an opportunity to bring your legal collections expertise into a performance-oriented environment where professionalism, compliance, and results are the standard. If you're ready to operate at the next level, we encourage you to apply.
How much does a collections representative earn in Alpharetta, GA?
The average collections representative in Alpharetta, GA earns between $24,000 and $40,000 annually. This compares to the national average collections representative range of $26,000 to $42,000.
Average collections representative salary in Alpharetta, GA