Collections Representative jobs in Amherst, NY

As a Customer Solutions Representative, your job is to help the sales group and sales team by managing customer activities and programs. The goal is to make customers happy and grow their accounts. What You Need to Do: -Help the sales team by processing quotes requests, checking incoming orders for accuracy (e.g., pricing, meeting minimum order requirements, shipping instructions, terms and conditions, etc.), entering orders, acknowledging them, telling customers about changes to their orders, and working with other parts of the business to get orders processed quickly and keep track of them. -Help follow up on sales leads with both new and old customers. -Take calls and emails from customers and answer them. -As needed, troubleshoot, study, solve, and bring problems to the attention of the sales team. -Look into what customers are saying and help the sales team figure it out. -Find ways to improve sales methods and accuracy and make those changes. Required Skills; Simple: A high school diploma 2 or more years of work with Microsoft Office 2 or more years of work in customer service English read, write, and speak well Associate's degree in a business or technical field is preferred. Being used to working in a manufacturing setting It's best if you have some general knowledge of ISO Compliance, ITAR, etc. 2 or more years of work with a CRM program like Salesforce Associate's degree in a business or technical field is preferred. 2 or more years of work with a CRM program like Salesforce Being used to working in a manufacturing setting It's best if you have some general knowledge of ISO Compliance, ITAR, etc. Equal Employment Opportunity is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

UBMD Orthopaedics & Sports Medicine is seeking to hire an experienced Medical Biller. This position is full time and will be based at our Administrative Offices located at 4225 Genesee Street, Cheektowaga NY 14225 Assure timely collection of balances and resolution of accounts receivable discrepancies. Follow up of outstanding A/R all payers and/or including self-pay including resolution of denials. Ability to research and resolve accounts to be worked to maximize reimbursement. Job Duties Understanding of the A/R process. Understanding of CPT, ICD 10, Edits and Modifiers. Work denied and unpaid claims to secure payment. Understanding of Charge Entry and the impact of claims going out "cleanly." Ensure compliance with all relevant State and Federal laws. Assist in the development of processes and procedures for accounts receivable as needed. Respond to all client and business partner tasks to resolve A/R as needed. Strong understanding on NYS Workers' Compensation Insurances. Knowledge of local, state and federal insurances. Process insurance payments, speak to insurance denials and under-payments. Process patient payments over the phone and answer patient phone calls. Capable of meeting daily deadlines. Process insurance refund requests and insurance credits as needed. Assumes other responsibilities as requested. Qualifications Education Requirements some college preferred Experience Requirements Minimum 2-3 years Billing and Aging experience. Skills and Competencies Requirements Excellent communication and customer service skills required. Must be able to multi-task and desire to work in a fast-paced, team-oriented environment. Job Type: Full-time Benefits: Dental insurance Employee assistance program Retirement account Flexible spending account Health savings account Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance

We are searching for friendly and energetic full-time Customer Service Team Members to join our Tim Hortons team at 3667 Main Street in Piffard, NY on the Evenings shifts (12pm-8pm) & (2pm-8pm) including weekends. As a team member, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or you are producing quality food items that our guests have come to enjoy and love you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team member in this fast-paced environment, while your ability to multi-task and communicate with your fellow team members will contribute to your success. In this position, delivering outstanding customer service will be your main objective. Additional responsibilities include processing food orders, cleaning public spaces, and preparing food and beverage orders. The ideal candidate will be friendly, with excellent communication and interpersonal skills. Hospitality & Customer Service: Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire. Ensure coffee and products are always fresh and accurate by following our REV procedures. Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge. Enhance the customer experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You. Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer. Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru. Maintain speed of service targets by working efficiently and meeting customers' needs. Restaurant Operations: Adhere to all operational standards and guidelines for product preparation. Prepare all products accurately by following the order monitor. Communicate showcase and product needs to ensure availability for customers. Regularly monitor and record temperatures of required products. Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods. Policies & Procedures: Follow all restaurant policies, procedures, and standards. Practice proper hand washing techniques and adhere to sanitation guidelines. Complete all sanitation tasks as outlined. Health & Safety: Work in compliance with occupational health and safety legislation. Follow safe work practices and procedures. Use required personal protective equipment. Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources. Operate equipment and machinery safely to ensure the well-being of everyone. Qualifications: Excellent customer service skills with a friendly and welcoming attitude. Ability to work in a fast-paced environment with a sense of urgency. Strong communication and interpersonal skills. Ability to work on a team and with multiple employees. Attention to detail and ability to accurately process orders. Willingness to assist with training new employees. Physical Requirements: Frequent reaching and manual dexterity. Continuous standing on tiled surfaces. Use of headset for order processing at the drive-thru. Ability to stand for long periods. Frequent walking and occasional lifting of supplies/products. Exposure to cold and high heat temperatures. Other: Regular and predictable attendance is an essential function of this job. Working with multiple employees, serving & preparing a variety of food and beverages for customers, and interacting directly with customers and other employees is an essential function of this job. NOTE: By applying for this position, you acknowledge and understand the above . This job description in no way states or implies that these are the only duties to be performed by an employee in this role. It is not exhaustive and may be subject to change. The company reserves the right to assign additional duties and responsibilities as needed. Clark-Lumberg Associates LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

COLLECTIONS SPECIALIST - ONSITE IN AMHERST NY

This training class begins on August 18, 2025, and will be conducted onsite. Candidates must be available to work full-time at our Amherst, NY office.

This training class begins on August 18, 2025, and will be conducted onsite. Candidates must be available to work full-time at our Amherst, NY office. About defi SOLUTIONS: At defi SOLUTIONS, we partner with banks, credit unions, and finance companies to make lending easier and more efficient. Our all-in-one platform helps manage everything from loan applications to payments, using innovative technology and data tools. Backed by top investors such as Warburg Pincus, Bain Capital Ventures, and Fiserv, we combine the strengths of defi SOLUTIONS and Sagent Auto Lending to deliver trusted and flexible solutions to our clients. What's in it for you? Stable Pay: Hourly rate with no sales quotas. ($20/hr + extra for late shifts and Saturdays.) Paid Training: Get set up for success from day one Generous PTO and Paid Holidays Education Support: Tuition reimbursement available Day-One Benefits: Health, dental, and vision coverage start immediately Career Growth: Strong focus on internal promotions About the Role: As a Collections Specialist, you'll support our automotive finance clients in a fast-paced, high-volume contact center. You'll handle customer service and soft collections tasks, helping meet financial goals for top lenders. We're looking for proactive team players who live our values: Get it Done, Win as a Team, Better Every Day, and Do it with Passion. Duties and Responsibilities: Handle Customer Service Tasks: Payments, due dates, payoffs, and account updates. Process ACH Requests and provide payoff quotes Perform soft collections: (1-45 days past due) and set up repayment plans Use Skip Tracing tools to locate and update customer information Metrics for Success: Quality: 90% + customer interaction score Adherence: 92% + to scheduled shifts and breaks Efficiency: Average handle time under 400 seconds Required Qualifications: (Applicants without these qualifications will not be considered) High School Diploma or GED Experience in a High-Volume Contact Center: At least one (1) year of experience in a high-volume call center State Licensing Covered: We handle and fully cover all required collections licensing across multiple states - no cost to you. Affirmative Action/EEO statement: defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.

COLLECTIONS SPECIALIST - ONSITE IN AMHERST NY

Job Details Genessee St - Cheektowaga , NY $19.00 - $23.00 HourlyDescription UBMD Surgery has grown to be one of the largest and most respected non-profit surgical practices in Western New York. As a part of the UBMD Physicians' Group, we take pride in teaching the next generation of surgeons how to be the doctors of the future, all while providing excellent patient care and outcomes. Our certified and fellowship-trained surgeons see and treat patients at various locations including Buffalo General Medical Center, Erie County Medical Center, John R. Oishei Children's Hospital, Millard Fillmore Suburban Hospital, and Buffalo VA Medical Center. We offer a comprehensive benefit package that includes Health Insurance, Dental, Vision, Company Paid Life Insurance, Company Contributed Pension, PTO, and 14 paid Holidays. UBMD Surgery also hosts company sponsored events and scholarship opportunities available to all employees. Position Summary: The billing specialist is responsible for accurately entering physician charges in the billing system. He/she will post payments to patient accounts, conduct follow up activities, assist patients with questions, and perform other related business tasks as assigned. Essential Functions: Accurately enter billing sheets in system for timely billing and revenue recognition Assign appropriate ICD9-10 codes to billing, as well as appropriate modifiers Obtain, verify and update demographic information for billing Follow up on denied, underpaid, adjudicated and un-adjudicated claims Identify and report payer trends related to inappropriate reimbursement, denials, and untimely adjudication to the billing manager Process overpayments and refunds in a timely fashion Maintain confidentiality of billing information in accordance with HIPAA guidelines Effectively communicate with patients in regard to patient inquiries and past due balances Maintain posting spreadsheets Work closely with front office staff regarding outstanding balances of current patients Keep manager informed of any major problems affecting billing Other Functions: Provide cross-coverage for billing and follow up/collections specialist within the department, when deemed necessary Perform special projects and other duties as assigned by the billing manager or director of revenue cycle administration May provide support to some operational duties such as authorizations, etc… Qualifications Education: H.S. diploma or equivalent required. Medical billing coursework preferred. Experience/Qualifications: 2 years of billing/ collections experience preferred. Physician billing experience preferred, mainly in surgical, obstetrics, and gynecology. Knowledge of insurance and healthcare terminology preferred.

Job Description Mandarich Law Group is one of the country's leading creditor's right law firm with offices in NV, NY, IL, MI, MO, OH, NC, GA and FL, is seeking a full time Collection Agents for our Williamsville, NY office. START NOW, IMMEDIATE BONUS OPPORTUNITY. TAKE ADVANTAGE WITH REDUCED GOALS IN FIRST FOUR MONTHS!!!! Multiple shifts available between 8am -6pm, Monday thru Friday. In-Office. 8:00AM to 4:30PM - 9:30AM to 6:00PM What You'll Do: • Handle up to 100 inbound calls while contacting consumers and attorney offices to negotiate delinquent and/or charged off accounts on behalf of our clients. • Calculate acceptable settlement amounts according to guidelines set by our clients and Management team. • Effectively manage an open queue of accounts to consistently hit your monthly collection goal. Requirements Excellent verbal communication skills' Multitasking and time management skills to work through the account queue and inbound call volume. Previous customer service work preferred. Benefits Rate: $18.00 to $20.00 plus monthly bonus Competitive Base Salary Graduated bonus system to allow new employees immediate bonus opportunity and potential to earn significant bonuses Medical, Dental , and vision; 401K plan with company match Long and Short Terrm Disability Insurnace Company paid Life Insurance

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Job Title: Medical Billing Specialist Reports to: Billing Manager Pay: To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, internal data in terms of comparable roles and our budget for the position. What we have posted is our good faith estimate of what we expect to pay: $17-$22 an hour. Summary: In this role you will be responsible for identifying, fixing and resubmitting denied claims, following up with insurance carriers regarding claims that have not been responded to, reviewing insurance carriers websites to gather patient deductible information and answering incoming patient phone calls. Based at: GLMI Billing Office - with remote capability Our Values: As a member of the team at GLMI it is expected that you embody the Great Lakes Way in your daily actions here. Personalize the Experience Greet with eye contact and share a smile. Create a tone of friendliness and warmth in conversations with patients, peers, and associates. Respectfully interact with patients, peers, and associates at their pace and level. Take time to listen to and understand others. Demonstrate patience and compassion when interacting with patients, peers, and associates. Act on opportunities to go above and beyond. Own it, Do it Do what you say you will do. Anticipate and prevent potential problems. Be responsible and efficient with Great Lakes resources (time, scheduling, property, equipment, etc.). Follow up on inquiries promptly and accurately. Take personal responsibility for your work area and the quality of your work. Communicate clearly, respectfully, and in a timely manner. Perform as One Team Speak positively about Great Lakes, team members, and patients. Demonstrate respect and attentiveness to team members when communicating. Recognize and share successes of the Great Lakes Way in action. Proactively offer to help others. Be flexible and embrace changes with a positive attitude. Contribute to a fun, energetic, and positive work environment. Practice blameless problem solving, assuming the positive intentions of others. Strive for Excellence Share information, knowledge, and expertise. Be relentless about acting on opportunities to learn and improve. Ask for, accept, and use feedback. Look for and act on opportunities for continuous improvement. Duties and Responsibilities include the following: Identify and re-work denied claims Follow up with insurance carriers on unpaid accounts Process real-time Medicaid claims through Epaces Review insurance carriers websites to identify patient out of pocket expenses Make outgoing calls to patients to advise of out of pocket expenses prior to visit Ability to use and understand insurance carriers websites

Job DescriptionJob ProfileJob Title: Medical Billing SpecialistLocation: Williamsville, NYHire Type: Contingent to HirePay Range: $20.00-27.00/hr Work Model: Hybrid after training Nature & Scope:Positional OverviewAre you passionate about accuracy, detail, and playing a key role in the healthcare revenue cycle? We’re looking for experienced Medical Billing Specialists to join a mission-driven healthcare team dedicated to delivering exceptional care to the community. In this vital role, you'll ensure timely and accurate submission of medical claims, support reimbursement processes, and contribute to the financial health of a dynamic physician practice. If you're experienced in medical billing, understand the nuances of coding, and thrive in a collaborative environment where every task supports better patient outcomes, we invite you to bring your skills to a place where your work truly matters.Role & Responsibility:Tasks That Will Lead To Your Success Review and process patient medical records to ensure accuracy in charge posting and billing. Maintain knowledge and experience in utilizing CPT and ICD-10 coding systems to assign appropriate codes for procedures and diagnosis ensuring adherence with payer guidelines. Prepare and submit claims to insurance companies for processing including batch transmission reconciliation process. Communicate with healthcare providers, patients, and insurance companies regarding billing inquiries. Maintain up-to-date knowledge of medical billing systems and practices. Ensure compliance with all relevant laws and regulations related to medical billing and reimbursement. Collaborate and maintain a positive rapport with medical office staff to resolve any discrepancies or issues related to billing. Maintain knowledge and understanding of medical insurance programs and coverage offered under the various plans. Research and work collaboratively with medical office staff to capture all billing activities (e-bill management). This may require access to additional information systems (EMR or Data Warehouse). Contact patients and/or provider offices directly to secure current and accurate insurance information and provide guidance to patients on policy terms. Respond to the revenue cycle management team and external vendors promptly to address information required for claim resubmission and denial resolution. Assist in the development of protocols and workflows to ensure correct billing and maximum reimbursement. Maintain understanding of payer websites and content for eligibility purposes and navigation of Practice Management integrated eligibility module. Deliver exemplary customer service to provide a positive experience across the professional billing practice. Perform other duties assigned by management. Skills & ExperienceQualifications That Will Help You Thrive High School Diploma or GED required. 1-2 years’ experience in billing or medical office operation required. Certification from technical school in medical billing/coding preferred. Basic knowledge of ICD-10 and CPT Codes, required. Understanding of Revenue Cycle Management, preferred. Ability to multi-task with accuracy required, strong organizational skills. Strong customer service and communication skills with ability to utilize computer programs.

Job DescriptionBenefits: Bonus based on performance Company parties Competitive salary COME JOIN OUR MONEY MAKING TEAM!!ATTENDANCE BONUS!! CONTESTS!! We are looking for Collection Representatives that are self-motivated and ambitious individuals in the Buffalo/Kenmore area. We are seeking hard working motivated candidates that are serious about a lucrative career in Collections. This field is a customer service based business, so personality is key. Every employee hits or exceeds their goal every month. PAY: Collectors - $16.50-$19.00 per hour (payroll is weekly) *starting pay and based off experience HOURS: M-FRI 9am-5pm BONUS: ample opportunities to hit AND exceed monthly goals; details discussed upon hire INCENTIVES: $150.00 monthly attendance incentive (detailed upon hire) CONTESTS: monthly contests and raffles Responsibilities: COLLECTOR POSITION: Collect delinquent accounts Contact assigned customers. Maintain excellent customer service Research and resolve debts taken by customers Resolve discrepancies Apply customer payments Experience is REQUIRED for the Collector position. Reliable transportation A MUST. Knowledge of Collections Max and IDI a plus. Contact Nicole at ************ Lakefront Mediation LLC Elmwood Avenue Buffalo, NY 14217

Processes all new and used vehicles for registration in the state in which they will be titled. Prepares tax and title documents. Submits all legal transfer work to the Department of Motor Vehicles. Verifies that funds have been collected and the correct lienholder paid off before processing title applications. Checks for accuracy in the application and ensures that all information is complete. Prepares payoff checks for new vehicles and trade-ins. Bills out all dealer trades and prepares Certificates of Origin. Maintains a system to verify out-of-state titles. Processes vehicle purchases off the street Assists with the posting of car deals to accounting General Office Support (excludes payroll) Occasionally fills in at phone receptionist

Due to continued growth in our dealership as the result of a regional restructure, we are seeking a detail-oriented Cash Receipts and Accounts Receivable (AR) Specialist to join our RV dealership's finance team. In this key role, you will assist with the dealership's cash receipts, customer payments, and accounts receivable processes, ensuring accurate and timely transactions. The ideal candidate will possess strong analytical skills, a high level of accuracy, and experience in managing AR for a large, fast-paced environment. You will collaborate closely with the sales, service, and finance departments to support seamless financial operations. Key Responsibilities: Cash Receipts Management: Process and reconcile all cash receipts, including customer payments, loan disbursements, and third-party reimbursements. Apply payments to customer accounts in accordance with established procedures. Support daily cash receipt batches for deposit and ensure accurate recording of payments in the financial system. Invoice and Billing Oversight: Ensure accurate and timely invoicing of customers, including review of charges related to vehicle sales, service work, and parts. Coordinate with the sales and service departments to resolve billing discrepancies. Reporting and Reconciliation: Prepare monthly accounts receivable reports and assist with the preparation of monthly financial statements. Reconcile accounts receivable and cash receipt records with general ledger accounts - Bank Reconciliation Support internal and external audits as needed by providing required documentation. Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Requirements Education: Associate's degree in Accounting, Finance, or a related field preferred Experience: Minimum of 2 years of experience in accounts receivable, cash receipts, or a related field, preferably in a dealership or automotive environment. Experience with accounting software (e.g., QuickBooks, Microsoft Dynamics, or other dealership management systems). Proficient in Microsoft Office Suite, particularly Excel. Skills: Strong understanding of AR principles and cash receipt processes. Excellent attention to detail with strong organizational and problem-solving skills. Ability to prioritize tasks and work efficiently in a fast-paced environment. Strong written and verbal communication skills for interacting with customers, vendors, and internal teams. Ability to handle confidential and sensitive financial data. Salary Description $22-27

This training class begins on August 18, 2025, and will be conducted onsite. Candidates must be available to work full-time at our Amherst, NY office. At defi SOLUTIONS, we partner with banks, credit unions, and finance companies to make lending easier and more efficient. Our all-in-one platform helps manage everything from loan applications to payments, using innovative technology and data tools. Backed by top investors such as Warburg Pincus, Bain Capital Ventures, and Fiserv, we combine the strengths of defi SOLUTIONS and Sagent Auto Lending to deliver trusted and flexible solutions to our clients. What's in it for you? * Stable Pay: Hourly rate with no sales quotas. ($20/hr + extra for late shifts and Saturdays.) * Paid Training: Get set up for success from day one * Generous PTO and Paid Holidays * Education Support: Tuition reimbursement available * Day-One Benefits: Health, dental, and vision coverage start immediately * Career Growth: Strong focus on internal promotions About the Role: As a Collections Specialist, you'll support our automotive finance clients in a fast-paced, high-volume contact center. You'll handle customer service and soft collections tasks, helping meet financial goals for top lenders. We're looking for proactive team players who live our values: Get it Done, Win as a Team, Better Every Day, and Do it with Passion. Duties and Responsibilities: * Handle Customer Service Tasks: Payments, due dates, payoffs, and account updates. * Process ACH Requests and provide payoff quotes * Perform soft collections: (1-45 days past due) and set up repayment plans * Use Skip Tracing tools to locate and update customer information Metrics for Success: * Quality: 90% + customer interaction score * Adherence: 92% + to scheduled shifts and breaks * Efficiency: Average handle time under 400 seconds Required Qualifications: (Applicants without these qualifications will not be considered) * High School Diploma or GED * Experience in a High-Volume Contact Center: At least one (1) year of experience in a high-volume call center * State Licensing Covered: We handle and fully cover all required collections licensing across multiple states - no cost to you. Affirmative Action/EEO statement: defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.

Mandarich Law Group is one of the country's leading creditor's right law firm with offices in NV, NY, IL, MI, MO, OH, NC, GA and FL, is seeking a full time Collection Agents for our Williamsville, NY office. START NOW, IMMEDIATE BONUS OPPORTUNITY. TAKE ADVANTAGE WITH REDUCED GOALS IN FIRST FOUR MONTHS!!!! Multiple shifts available between 8am -6pm, Monday thru Friday. In-Office. 8:00AM to 4:30PM - 9:30AM to 6:00PM What You'll Do: • Handle up to 100 inbound calls while contacting consumers and attorney offices to negotiate delinquent and/or charged off accounts on behalf of our clients. • Calculate acceptable settlement amounts according to guidelines set by our clients and Management team. • Effectively manage an open queue of accounts to consistently hit your monthly collection goal. Requirements Excellent verbal communication skills' Multitasking and time management skills to work through the account queue and inbound call volume. Previous customer service work preferred. Benefits Rate: $18.00 to $20.00 plus monthly bonus Competitive Base Salary Graduated bonus system to allow new employees immediate bonus opportunity and potential to earn significant bonuses Medical, Dental , and vision; 401K plan with company match Long and Short Terrm Disability Insurnace Company paid Life Insurance

Job Description This training class begins on August 18, 2025, and will be conducted onsite. Candidates must be available to work full-time at our Amherst, NY office. About defi SOLUTIONS: At defi SOLUTIONS, we partner with banks, credit unions, and finance companies to make lending easier and more efficient. Our all-in-one platform helps manage everything from loan applications to payments, using innovative technology and data tools. Backed by top investors such as Warburg Pincus, Bain Capital Ventures, and Fiserv, we combine the strengths of defi SOLUTIONS and Sagent Auto Lending to deliver trusted and flexible solutions to our clients. What’s in it for you? Stable Pay: Hourly rate with no sales quotas. ($20/hr + extra for late shifts and Saturdays.) Paid Training: Get set up for success from day one Generous PTO and Paid Holidays Education Support: Tuition reimbursement available Day-One Benefits: Health, dental, and vision coverage start immediately Career Growth: Strong focus on internal promotions About the Role: As a Collections Specialist, you’ll support our automotive finance clients in a fast-paced, high-volume contact center. You’ll handle customer service and soft collections tasks, helping meet financial goals for top lenders. We’re looking for proactive team players who live our values: Get it Done, Win as a Team, Better Every Day, and Do it with Passion. Duties and Responsibilities: Handle Customer Service Tasks: Payments, due dates, payoffs, and account updates. Process ACH Requests and provide payoff quotes Perform soft collections: (1-45 days past due) and set up repayment plans Use Skip Tracing tools to locate and update customer information Metrics for Success: Quality: 90% + customer interaction score Adherence: 92% + to scheduled shifts and breaks Efficiency: Average handle time under 400 seconds Required Qualifications: (Applicants without these qualifications will not be considered) High School Diploma or GED Experience in a High-Volume Contact Center: At least one (1) year of experience in a high-volume call center State Licensing Covered: We handle and fully cover all required collections licensing across multiple states – no cost to you. Affirmative Action/EEO statement: defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.

Job Description Processes all new and used vehicles for registration in the state in which they will be titled. Prepares tax and title documents. Submits all legal transfer work to the Department of Motor Vehicles. Verifies that funds have been collected and the correct lienholder paid off before processing title applications. Checks for accuracy in the application and ensures that all information is complete. Prepares payoff checks for new vehicles and trade-ins. Bills out all dealer trades and prepares Certificates of Origin. Maintains a system to verify out-of-state titles. Processes vehicle purchases off the street Assists with the posting of car deals to accounting General Office Support (excludes payroll) Occasionally fills in at phone receptionist