Collections representative jobs in Cleveland, OH - 591 jobs

Spooner Medical Administrators, Incorporated (SMAI) is a family owned and operated company that offers rewarding career opportunities for motivated individuals who are passionate about excellence and growth. Since 1997, SMAI's proactive philosophy and best practices have set the standard in workers' compensation by continuously improving the delivery of case management, utilization review and billing services to help facilitate a successful return to work for the injured worker. The Billing Specialist is primarily responsible for reviewing, auditing and data entry of bills submitted by medical providers for compliance with proper billing practices. Essential Functions Review bills to determine if the information needed to process the bill has been received and contact the medical provider for any missing information. Perform fee bill audits according to established procedures and guidelines. Data enter fee fills accurately for electronic transmission. Adhere to established billing performance requirements. Review electronic response to transmitted bills and make modifications accordingly. Respond to telephone inquiries from customers regarding bill payment status. Participate in continuous improvement activities and other duties as assigned. Supervision Received Reports to the Billing Supervisor Experience and Education Required Medical billing certification or at least 2 years of experience working in the medical billing field Data entry experience Additional Skills Needed Effective written and verbal communication Detail oriented Strong organizational ability Basic computer literacy skills Working Environment The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of the job. While performing the duties of this job, the employee typically works in a normal office environment. The noise level in the work environment is usually quiet.

Back Customer Service Representative - Streetsboro - Part Time #22-7842 Streetsboro, Ohio, United States Apply X Facebook LinkedIn Email Copy Location This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be Streetsboro, OH Banking Center. Market Akron Work Hours per Week 27.5 Requirements High school diploma or GED required. Cash handling and customer service experience preferred. Job Description Summary: Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, a CSR is charged with providing excellent customer service while identifying sales opportunities and performing account transactions. Determines the proper individual/line of business to handle sales opportunities and more complex customer services issues. Essential Functions: Excellent Customer Service Perform Customer Transactions Operational and Security Proficiency Identify referral opportunities Essential Duties and Responsibilities: Personally models the standards of the Bank's Mission, Vision, and Pledge. Accepts and accurately processes all financial service transactions. Responsible for CSR cash drawer and follows proper balancing and cash handling procedures. Complies and operates within security and audit procedures. Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location. Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center. Meets established individual referral goals as assigned. Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met. Complete outbound customer calls as needed to support the sales and service needs of the Banking Center. Develops and maintains working knowledge of the Bank's products and services. Other Skills and Requirements: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must have strong product knowledge for the level of selling and successfully promoting products expected with position. Ability to write simple correspondence. Sound mathematical and analytical skills preferred. Must have excellent organizational skills and the ability to multi-task and to be flexible. Ability to lift and carry up to 25 lbs. Must be available to work all hours of operations. Full-Time/Part-Time Part-time Area of Interest Retail Services All Locations Streetsboro, Ohio, United States

The Customer Experience Representative (CER) is the initial point of contact for our customers at Universal Windows Direct. As such, the CER is responsible for managing the positive image, brand and reputation through resolution and investigation of customer questions, concerns and complaints. Our CERs are responsible for managing a high volume of incoming phone calls, as well as responding to customer emails. The Customer Experience Representative will assist customers while ensuring compliance with the policies and procedures of the organization. ESSENTIAL FUNCTIONS Excellent ability to communicate both verbally (over the phone) and in writing (via email, within the customer service software, etc.). Ability to manage high volume of incoming calls, balancing efficiency with providing high quality customer service. Manages the entire customer inquiry, complaint or concern from start to resolution. Asks probing questions to understand the customers concern, then selects and explains the best course of resolution, expedites corrections where needed, and follows up to ensure completion. Collects, enters and verifies new/existing customer information, orders for new or additional products or services, account changes/updates, refunds, and exchanges. Oversees and coordinates the Service Technician's calendar to schedule services for customers. This includes working directly with customers to determine service needs and availability. Updates records with all customer interactions, processes customer accounts and files documents related to customers file once resolved. Collects balances due, and posts payments to customers accounts. Ability to remember, or use resources, to follow communication procedures, scripts, guidelines, and policies. Knowledgeable about company products, warranties and terms of sale. Participates in customer retention activities, escalating concerns to management when appropriate. Performs other related duties as assigned. POSITION QUALIFICATIONS EDUCATION High School Diploma or equivalent. EXPERIENCE Previous experience in a customer service role, experience working in a call center environment or reception experience seen favorably. Excellent computer skills including experience with CRM systems, Microsoft Outlook, Word, Excel, and Teams. Experience managing multiple systems, resources, and screens simultaneously, and ability/experience with documenting conversations during phone calls very helpful. ADDITIONAL REQUIREMENTS Positive attitude, self-motivated, follow through, and desire to assist customers. Ability to work independently and as a team. Consistent and reliable work attendance.

Full-time Description The Senior Billing Representative has at least three years' experience and a demonstrated record of high-quality and high-volume billing. This incumbent is responsible for accurate coding and follow-up on insurance claims and resolve unpaid accounts in a timely and efficient manner while maintaining the minimum production standards set by the Billing Manager. Requirements Billing Job Duties: · Process claims within an appropriate timeframe (e.g. claim status check, appeals of denied claims). · Recode insurance claims into the Accounts Receivable Billing System as necessary. · Update appropriate modifiers based on origin and destination of the trip and change insurance claims as necessary. · Create narrative in the Accounts Receivable Billing System to document status of trip for use in claim appeals. · Ensure charges are billable to a particular insurance based on the payer's criteria (e.g. prior authorization) as needed. · Resolve payment issues with carrier (e.g. denials partial payments, etc.). · Refile and appeal claims as necessary. · Process incoming correspondence, including signatures letters, denials, and additional information necessary to release the claim. · Review clearinghouse transmission listings and carrier acknowledgment reports to make appropriate corrections as required. · Determine the appropriate level of service to be billed based on supporting documentation on the PCR and or in the CAD notes, including but not limited to, designating Advanced Life Support (ALS), Basic Life Support (BLS), Wheelchair, Specialty Care Transport (SCT), or Critical Care Transport (CCT). · Assign appropriate condition code/ICD-10 codes into the Accounts Receivable Billing System. · Accept incoming calls from carriers, providers, and patients. · Ensure all Medicare billing requirements are met. (Certificates of Medical Necessity, Signatures etc.). · Identify patterns of concern in medical documentation that may affect payment of claim. (Medical Necessity calls to providers, Clinical Documentation Improvement forms for crew members). · Complete Ambulance Certification for all Medicare claims. · Verify eligibility of benefits via internet and or telephone. · Escalate the appeal process as needed. · Proactively update skills and knowledge on billing regulations and practices · Responsible for assisting with training peers to ensure understanding of the current processes and billing practices. · Demonstrate billing subject matter knowledge at an expert level to encourage and assist in development of peers. · Accept and complete interim assignments in a timely manner. · Manage own time and work assignments effectively. · Seek advice/feedback in terms of priorities or issues when necessary. · Perform other duties as assigned and required. Interpersonal: · Strong professional communication skills. · Work in a spirit of teamwork and cooperation. · Convey a sense of competence and commitment. · Use initiative to learn new skills, enhance personal knowledge and improve communications · Demonstrate the ability to work well with team members. · Communicate a willingness to help others succeed. · Share workspace and resources as necessary. Knowledge: · Medical transportation processes. · Understanding of the terminology of a PCR, Hospital Face Sheet, and or a CAD sheet. · Understanding of the distinctions between the different level of service (e.g. ALS, BLS, Wheelchair, SCT, and CCT). · Understanding of the distinctions between the different level of service (e.g. ALS, BLS, Wheelchair, SCT, and CCT). · Understanding of insurance carrier coverage guidelines, filing limits, and necessary prior authorizations. · HIPAA requirements. Abilities: · Flexible with shifting daily priorities. · Meet deadlines working within tight time constraints. · Handle large volume of work and or telephone calls. · Recognize improper fee schedules. · Identify non-payment issues by carrier, claim, and to escalate to Management as necessary. · Recognize overpayments and request refunds as necessary. · Prioritize workflow. · Process clean claims. · Exceed minimum quality performance standards consecutively for a minim of six months, and maintain those standards for a minimum of four out of every six-month rolling time-period. · Ability to meet, exceeds, or sustains established standards for productivity. · Ability to communicate effectively, both orally and in writing, in English. Minimum Requirements: · High Scholl Diploma or GED required; Associates Degree or Technical Certification in Coding and Billing preferred. · A minimum of three (3) years billing experience with Medicare and other insurances in the healthcare industry (preferably in medical transportation). Physical Demands While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. Mental Demands While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex office administrative problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with healthcare professionals, facility representatives, staff, customers, the public and others encountered in the course of work, some of whom may be dissatisfied individuals. Working Environment: · Mandatory and or voluntary overtime. · Office environment (cubicles). Equipment Used: · General collating equipment. · Copy machine, scanners, fax machine. · Personal computer, telephone. This document in no way constitutes a contract of employment. This description is not intended to be an exhaustive listing of all skills, duties, or responsibilities associated with the job. Management reserves the right to revise the job, or to require that other or different tasks be performed, should circumstances change (e.g. changes in personnel, workload, or technological developments).

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. As a Credit and Collections Associate you will ensure the timely collection of Customer accounts receivable and to credit qualifying Customers. In this role you are responsible for identifying and coordinating the resolution of any underlying issues delaying payment and to monitor/assess credit risk. You will work directly with the Customer and internal departments including Sales, Customer Service, Sales Support, Service, Tax, Logistics, and Accounts Receivable. This is a hybrid role with the requirement of working onsite at our Mentor, OH Corporate HQ. What You'll do as a Credit and Collections Associate * Oversee the credit assessment, collection and ongoing maintenance of Customer accounts. * Assess the credit worthiness of Customers and establish/revise credit limits in accordance with corporate policies up to $10,000. Analyze financial statements, interpret credit agency reports/ratings, and develop credit limit recommendations. * Run a credit hold report multiple times per day and communicate to the appropriate internal parties the reasons orders remain on credit hold. * Contact Customers directly regarding payment on open accounts receivable. * Identify underlying issues delaying payment and coordinate the internal resources needed to resolve such issues. Work directly with both Customers and internal departments including Sales, Customer Service, Sales Support, Service, Tax, Logistics, and Accounts Receivable to resolve such issues. * Reconcile the entered/invoiced order to the Customer's purchase order and payments received. * Prepare collection letters, spreadsheets and Customer account statements as needed. * Recommend to the Supervisor, Credit & Collections accounts to be charged off and/or placed with a third party for collection. * Produces summarized monthly accounts receivable aging reports, credit memo pending reports, and other reports as required. * Alert the Supervisor, Credit & Collections of any credit concerns. * Meet individual goals as established by management, e.g. reduction of dollars past due. * Approximate percentage of time spent: * Contact Customers - 50% * Prepare reports, assess credit limits, perform account reconciliations - 25% * Work with internal resources to resolve issues delaying payment - 25% The Experience, Skills and Abilities Needed Required: * High School Diploma or GED in Business. * Minimum one (1) year Credit/Collections or general business experience. Preferred: * Bachelor's Degree in finance, accounting or general business. * Experience using Oracle, High Radius- Collections or similar ERP system is preferred. Other: * Experience with Microsoft Office suite of products. * High degree of Customer focus. * Excellent verbal and written communication skills. * Ability to build relationships with other departments. * Detail oriented. * Excellent organizational, analytical and problem-solving skills. * High level of professionalism and integrity. * Ability to work effectively with all levels of the organization including senior management. What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is just a brief overview of what we offer: * Market Competitive Pay * Extensive Paid Time Off and (9) added Holidays * Excellent Healthcare, Dental, and Vision benefits * Long/Short Term Disability Coverage * 401(k) with a company match * Maternity and Parental Leave * Additional add-on benefits/discounts for programs such as Pet Insurance * Tuition Reimbursement and continued education programs * Excellent opportunities for advancement in a stable long-term career #LI-MM1 Pay range for this opportunity is $44,412.50 - $50,000. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit *************** If you need assistance completing the application process, please call ****************. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.

Debt Collection agents earn $15/hour plus commission! GENEROUS COMMISSION STRUCTURE Monday - Friday NO WEEKENDS ONSITE NO EXPERIENCE NEEDED PROFESSIONAL TRAINING PROVIDED Objective Do you have a strong desire for reaching and achieving goals? Do you love working in a collaborating culture with strong purpose and core values? Are you money-motivated and striving for a challenge? If so, McCarthy, Burgess & Wolff, Inc could possibly be the company for you! This position is ideal if you have the following skills and attributes: • Outgoing and personable • Persuasive Speaking Skills • Effective Listening • Time - Management • Ability to solve problems independently • Experienced with using CRM or other customer service management programs. • Strong work ethic.

Locate and monitor overdue accounts. Record information in our Collection Software about the financial status of customers and the status of collection efforts. Confer with customers by telephone, text, email, and in-person to determine the reason for overdue payments and to review terms of sales/credit contract. Advise customers of necessary actions and strategies for debt repayment. Perform various administrative functions for assigned accounts, such as recording address changes, and maintaining current critical customer contact information. Arrange for the timely repayment of payment due and past due accounts. Maintain collection goals, targets, and loan loss rates as set by the Director of Collections and Management. Locate vehicles for repossession or to avoid repossession. Get customers to redeem whose vehicle has been repossessed. Process payments daily over the phone and in person. Go over budget and payment plans to bring the customer's account current. Requirements and Experience: High School diploma or GED. Excellent verbal and written communication skill is essential. Must be able to pass a comprehensive background check. Job Type: Full-time Pay: $18.00 - $22.00 per hour Benefits: 401(k) Dental insurance Health insurance Life insurance Vision insurance Education: High school or equivalent (Required) Experience: Customer service: 1 year (Required) Collector: 1 year (Required) License/Certification: Driver's License (Preferred) Ability to Relocate: Independence, OH 44131: Relocate before starting work (Required) Work Location: In person

The Drop Ship Invoicing Specialist is responsible for accurately and efficiently processing all drop ship sales transactions, ensuring timely and compliant billing and payment workflows. This position plays a critical role in maintaining the integrity of the company's financial records by reconciling supplier invoices, managing customer billing, and supporting various accounting functions as needed. Essential tasks of the position * Process all drop ship payables and customer invoices accurately and within established timeframes. * Reconcile and process credits to customers for pricing discrepancies or adjustments. * Prepare and process credit and rebill transactions for internal accounting purposes. * Manage consignment billing processes, ensuring correct timing and documentation. * Prepare commission invoices and related documentation for applicable transactions. * Oversee prepaid supplier management, including payment tracking and reconciliation. * Ensure all transaction documents are properly scanned, stored, and maintained in compliance with Palmer Holland document retention policies. * Communicate proactively with internal departments, suppliers, and customers to resolve billing or invoicing issues. * Provide backup and cross-functional support to other members of the Accounting team as needed. * Perform additional duties and special projects as assigned by management. Note: The outline of duties is not arranged in order of priority. These duties are not meant to restrict initiative, but rather to describe baseline activities. These duties will from time to time be altered to suit the needs of the company. We are a tobacco and drug free, professional environment. Requirements Education * Associate degree in accounting, Finance, or related field preferred; equivalent experience considered. Experience * 2+ years of experience in accounts payable, receivable, or billing roles - manufacturing or distribution industry experience a plus. Knowledge/Skills * Intermediate level of expertise in MS Office and Contact Management Software * Excellent verbal and written communication abilities * Ability to maintain professional conduct that exemplifies the corporate policies at all times, particularly when interacting directly with internal and external customers * Ability to handle sensitive information with confidentiality and discretion * Detail oriented with strong, accurate clerical skills * Proficient at multi-tasking * Proactive problem solver * Highly motivated Physical Requirements * Satisfactory motor skills relevant to position * Ability to sit for long periods of time * Ability to lift up to 25 pounds

This position is the first point of contact with our insurance broker and direct to consumer customers. You are the first impression of our business and the start of a positive customer experience that will boost a customer's confidence in our service and product offerings. This position covers a multitude of duties and is very fast paced at times. This position must work in the Akron office 3 days per week. This is a bilingual in Spanish role. ESSENTIAL DUTIES AND RESPONSIBILITIES * Providing remote application and customer support to end-users of the cloud-based proprietary software. * Assisting users with error messages and notifying development of issues when necessary. * Instructing users on the proper use of the software via telephone, screenshare, and email. * Independently trouble shoot software to identify bugs and errors. * Following up with development and users to ensure each case is closed in a timely manner. * Meet department attendance requirements, including being prompt and available during scheduled shift. * Ability to meet multiple deadlines in a fast-paced environment. * Perform similar job-related duties and projects as assigned. * Support parent company's sales staff when questions or issues arise. * Learn and maintain familiarity with CMS compliance and protocol.

Job Description UB Greensfelder has an opening for a full-time Collection Specialist for our Cleveland location. The Collection Specialist is responsible for the collection of an assigned portfolio of accounts receivable invoices. The Collection Specialist will work closely with partners, attorneys, and external clients to facilitate the collection of the receivables according to firm guidelines. With minimal oversight, the Collection Specialist will assume overall responsibility for management of the collectible A/R for clients assigned. This is a non-exempt position reporting to the Credit and Collections Manager. UB Greensfelder LLP is an AM Law 200, super-regional firm law firm focused on exceeding client expectations and delivering superior, customized legal solutions. Created in 2024 through the merger of Ulmer & Berne LLP and Greensfelder, Hemker & Gale, P.C., the firm's 275 lawyers advise regional, national, and global businesses on a wide range of legal matters across more than 25 specialized practice and industry groups. UB Greensfelder has nine primary office locations, including Chicago; Cincinnati; Cleveland; Columbus, Ohio; Florida; New York; Southern Illinois; St. Louis; and Washington, DC. Position Responsibilities Include: Manage the collection process for an assigned portfolio following firm and client guidelines ensuring client and attorney preferences are appropriately considered. Establish effective business relationships with internal and external clients. Work with attorneys to develop collection/payment plans on past due accounts. Work with attorneys to resolve disputed receivables. Directly contact clients regarding past due balances. Consistently resolve client payment issues informing Collections Manager of serious nonpayment issues. Provide feedback to management on possible areas of improvement and make recommendations to implement improved processes. Use and create business reports as tool to manage daily work and update department manager and the firm as needed. Respond to information requests from internal and external clients. Backup Credit and Collection Manager as required. Other duties as assigned. Qualified Applicants Will Have: Bachelor's degree or equivalent related experience in business, accounting, or finance with a minimum of two years collection experience in a professional services environment. Law firm experience and working within the Aderant system is highly preferred, but not necessary to apply. A commitment to providing superior service to the firm's attorneys, advisors, and staff while maintaining an atmosphere of teamwork and continuous improvement. Strong, professional communication verbally and through email. Ability to organize time, prioritize workload effectively, and work independently. High degree of initiative and problem-solving skills with confidence to make independent decisions within prescribed parameters. Ability to apply complex mathematical concepts to compute, reconcile balances, verify numerical data, and prepare various billing and collection reports. High proficiency with Microsoft Office applications (Excel, Word, Outlook). Experience in legal collections and use of third-party billing sites such as TyMetrix, Legal eXchange and Serengeti a plus. Ability to manage multiple priorities in a fast-paced, deadline-driven environment. Strong initiative to proactively increase value to the position; willingness and ability to assume new tasks and responsibilities. General accounting knowledge. UB Greensfelder provides top-quality, sophisticated legal services, serving business clients ranging from small entrepreneurs to international companies. Our work environment is business casual and we offer a competitive compensation and benefits package, which includes medical/dental/vision, 401(k) with employer contribution, short and long-term disability plans, life insurance, well-being initiatives, and paid parental leave programs. If you desire to work in a truly people-focused environment for a firm that values its employees, then UB Greensfelder is the firm for you. UB Greensfelder recognizes the importance of forming inclusive teams of attorneys and staff to foster an environment where creative solutions are made for our clients, and all have the opportunity to thrive and succeed. We encourage candidates from a variety of backgrounds to apply to be a part of our team.

Job DescriptionDescription: FULL-TIME Applicants must be located in Northeast OH. The Billing Specialist is responsible for ensuring that all providers are enrolled and active w/multiple payers to ensure timely billing of services. The role is responsible for processing, verification, and preparation of all commercial claims for insurance clients. The position maintains records of payments and handles administrative detail and follow-up. Essential Functions and Duties: Support the creation and implementation of a streamlined provider credentialing process to ensure appropriate enrollment of clinical staff, ensuring service delivery coincides with efficient and timely billing. Manage and update provider credentialing tools and processes to ensure there are no lapses in service delivery due to the inability to bill for services. Daily posting of Insurance payments and electronic remittance adviser (ERA) files (a.k.a. 835 transactions). Provide insurance verification and prior authorization for clients. Daily posting of Explanation of Benefits (EOB) and Explanation of Payments (EOP) for non-payments; management of denials and rebill/ Coordination of Benefits (COB) issues. Weekly compile and transmit claims Upload EOB into scanning solution (eBridge). Assists with prior authorization/benefit coordination and rebill claims, as needed. Assists with weekly submission of Centers for Medicare & Medicaid Services (CMS) claims Identify and assists in resolution of errors for all Insurance claims Performs regular review and investigates unpaid claims and other accounts receivable management projects. Assist clients in accessing and trouble shooting our Payment Hub, an online payment system. Fixes and Reversal of Payment issues on the Ohio MITS portal Maintain orderly, current, and up-to-date records of client insurance coverage to ensure accurate client files Assist other staff with general inquires and requests, as needed Unique responsibilities as assigned by supervisor or Management Qualifications: Associate degree or equivalent education from a two-year college or technical school with major in Medical Billing/Coding and/or Accounts/Receivable, plus 3-5 yrs. billing experience. Knowledge, Skills and Abilities: Excellent and proven attention to detail Strong computer/software management skills Excellent math skills. Ability to work well within a team environment Ability to work with a diverse group of people Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act (ADA) of 1990 and the Americans with Disabilities Amendments Act (ADAA) of 2008. While performing this job, the employee is regularly required to sit, talk, and hear. This job requires filing, opening, and closing of file cabinets, and the ability to bend and/or stand as necessary. This job is frequently required to use hands; handle, feel and reach with hands and arms; and may occasionally lift and/or move files and other related materials up to 20 pounds. The position requires regular use of a computer, calculator, and telephone. Work Environment: This job operates in a professional office environment and in the community. While performing the duties of this position in the office this role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The employee will occasionally travel by automobile and is exposed to changing weather conditions. The employee may be required to drive daily to nearby locations for meetings or visits to assigned work sites. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. EEO Statement Red Oak is proud to be an equal opportunity workplace. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Requirements:

Job Description Billing and Accounts Receivable Full-time, Great Pay and Benefits! Immediate Opening! We are moving in February 2026 to Westlake!! Pay Range: $17/hr. to $20/hr. Achievement Centers for Children is a Cleveland, Ohio-based non-profit organization that is nationally recognized for its excellence in helping children with disabilities and their families achieve and thrive. Employment with us is rewarding personally and professionally. We are currently seeking a full-time Billing & Accounts Receivable staff member to work out of our Highland Hills office, with plans to move to the Westlake Office in 2026. Some of the responsibilities include: Communicating and coordinating with funding sources to obtain client funding approval before provision of services Discussing payment arrangements and subsidy options with families Creating invoices, billing utilizing the County software system, and submitting invoices for payment Completing attendance verification for all programs and compiling data summaries Processing and posting payments received Making collection calls and sending clients to collections when necessary The right candidate must have: High school diploma is required, 2 years of college in a related field preferred. Billing and collection experience required. Must have strong customer service and interpersonal skills Experience with Excel, Outlook, and Microsoft office (Quickbooks a plus). Be highly organized, display initiative, and be detail-oriented. Occasional travel to a local satellite office required. Must have a valid driver's license, auto insurance, and reliable transportation. We offer excellent health and welfare benefits, including generous paid time off, retirement savings plan, and opportunities for professional development. Achievement Centers for Children values and promotes diversity and is an Equal Opportunity Employer

Collection Specialists are responsible for negotiating and reviewing files for collections, making decisions as to the next steps required in the collections process and managing that process. Essential Duties and Responsibilities: Review files for collection efforts and make decisions as to whether the debt can be collected and determine best course of action. Contact customers via outbound/inbound phone calls and other means of communication to secure balance of debt by negotiating payment terms and methods with debtors, attorneys and third parties. Use deductive reasoning to resolve files Organize future work and schedule follow-up Utilize various means of skiptracing to find assets and locate information Record and update full and complete account information to aid in account resolution Adhere to FDCPA and state and federal laws and regulations Maintain established performance metrics Comply with policies and procedures as required Knowledge, Skills and Abilities Education: High School Diploma or equivalency required. Experience: Collections experience preferred. Language/Communication/Interpersonal: Ability to read, write and speak fluent English. Proficient in Spanish a plus. Strong written, verbal, active listening and phone communication skills. Ability to communicate effectively and in a professional manner. Ability to negotiate (i.e. ability to use full and complete information to negotiate best arrangement). Ability to work in a team environment. Analytical: Detailed oriented. Ability to plan, organize, prioritize and multi-task. Solutions-driven. Basic math skills (addition, subtraction, multiplication, division, percentages). Technical: Ability to use standard office equipment. Basic computer skills, ability to use a keyboard and calculator. Basic technical phone skills. Basic ability to use internet and web mail for business purposes. Other: Ability to refer to policy and procedures when applying information and making decisions. Work Environment Work in a clean, well-lit, well-ventilated, fast-paced, highly energized office environment. Other Work Requirements Required to work one late shift per week based on firm needs; plus work one Saturday per month. Disclaimer The listed statements on this document are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. It is the responsibility of employees assigned to this job to ensure all duties and responsibilities are performed accurately and timely as required.

Legacy Health Services seeking a diligent and professional Collections Specialist to manage and resolve private pay account balances at the corporate level. This role is essential for maintaining the financial health of our organization and requires a blend of investigative skill, precise documentation, and tactful communication with residents and their families. If you possess a strong background in A/R and are ready to take ownership of complex accounts, we invite you to apply. 🎯 Core Focus Areas: What You'll Be Doing As the Private Pay Collections Specialist, you will manage the full cycle of corporate collections for private accounts, focusing on resolution and process integrity: Account Resolution & Research: Conduct detailed account reviews and comprehensive research (including skip tracing, property searches, and estate filings) to efficiently resolve complex outstanding balances. Professional Communication: Initiate and manage professional collection calls and correspondence with residents, families, and responsible parties to establish and monitor payment arrangements, promissory notes, or voluntary liens. Compliance & Strategy: Participate in A/R review meetings, audit facility collection activities for adherence to company policy, and provide updates on collection progress and risk accounts to management. System Integrity & Documentation: Ensure the timely and accurate documentation of all collection activities, payment processing, and meeting outcomes within company systems. Facility Support: Provide expert assistance and support to facility Business Office Managers regarding private pay collection best practices. ✅ Essential Qualifications Experience: 2+ years of demonstrated experience in collections, billing, or accounts receivable, preferably within the healthcare or long-term care industry. Skills: Proven organizational and time management abilities, coupled with excellent communication and professional negotiation skills. Technical Proficiency: Competence in the Microsoft Office Suite and experience using A/R or billing software. Education: High school diploma or equivalent is required. (Associate or Bachelor's degree in Business or Finance preferred.) Professionalism: High attention to detail and a commitment to handling sensitive We are an Equal Opportunity Employer and consider all applicants for positions without the regard to race, color, religion, sex, national origin, age, national orientation, age, sexual orientation, marital or veteran status, or non-job-related handicap or disability

REQUIRED KNOWLEDGE AND ABILITIES TO PERFORM THE FOLLOWING: The Medina County District Library is seeking a friendly, energetic individual to join its Collection Resources department, located at our Medina branch. Tasks require manual dexterity, great attention to detail, and excellent handwriting. Duties include processing new material by applying appropriate labels, writing numbers on items, applying tape when necessary, and sorting and packing crates of materials. Other assignments include unpacking and checking in new materials, repairing items and making deliveries around the Medina building. QUALIFICATIONS: Must be 16 years of age or older. Ability to communicate effectively, interact and respond appropriately to patrons, staff, community and vendors; and be a team member. Ability to follow both written and oral instruction; along with aptitude for detailed work. Working conditions vary from standing, sitting, walking, lifting, carrying and moving materials by hand and on carts. Ability to lift up to 25 - 50 lbs. repetitively, with or without accommodation. Ability to use office equipment. WAGE: $11.00 per hour BENEFITS: Vacation, sick leave, personal days, holidays; Public Employees Retirement System HOURS : Part-time; 20 hours per week; Monday - Friday, daytime (Schedule subject to change based on needs of the library) DEADLINE FOR APPLICATION: Open Until Filled MEDINA COUNTY DISTRICT LIBRARY is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Job Description Managed Care / Medicaid Billing Specialist Facility: Arbors at Fairlawn We invite you to apply and be part of a team that truly values your contribution. We offer competitive wages and are committed to fostering a workplace where growth, teamwork, and patient-centered care are at the forefront. At the end of each day, knowing that you've made a meaningful impact in the lives of our residents will be your greatest reward. Why Choose Arbors? One of Ohio's Largest Providers of long-term care skilled nursing and short-term rehabilitation services. Employee Focus: We foster a positive culture where employees feel valued, trusted, and have opportunities for growth. Employee Recognition: Regular acknowledgement and celebration of individual and team achievements. Career Development: Opportunities for learning, training, and advancement to help you grow professionally. Key Benefit Package Options? Medical Benefits: Affordable medical insurance options through Anthem Blue Cross Blue Shield. Additional Healthcare Benefits: Dental, vision, and prescription drug insurance options via leading insurance providers. Flexible Pay Options: Get paid daily, weekly, or bi-weekly through UKG Wallet. Benefits Concierge: Internal company assistance in understanding and utilizing your benefit options. Pet Insurance: Three options available Education Assistance: Tuition reimbursement and student loan repayment options. Retirement Savings with 401K. HSA and FSA options Unlimited Referral Bonuses. Start a rewarding and stable career with Arbors today! Education and Licensure: 3 years of Billing experience in a Long-Term Care/Skilled Nursing Facility setting. High School Diploma or equivalent. 3-5 years in accounts receivable in a healthcare environment; preferred Skills and Abilities: Knowledge with Managed Care, Medicare, Medicaid, and Coinsurance and follow-up. Proficient in relevant computer software, Point Click Care, Excel. Prepare, bill, and follow up on Managed Care claims ensuring timely and proper reimbursement. Bill and follow up on secondary claims associated with Manage Care primary billing. Post all payments for Managed Care timely and properly, moving copay amounts to the proper payer source as needed. Thorough understanding of Managed Care, Medicare, and Medicaid in SNF setting Thorough understanding of ADRs (Additional Documentation Request) in both Managed Care and Medicare billing Maintain up to date knowledge of changes in the healthcare industry that affect SNF billing policies and procedures. Take on special projects as needed by management. Resolve any discrepancies through research put forth on the Policy & Procedures of the AR department. Provide complete and accurate documentation for any Write-Offs proposed by the Medicaid biller. Point Click Care system experience is ideal but not required. Strong working experience using Microsoft Excel. Working knowledge of insurance policies and appeals. Other duties as assigned.

Job DescriptionDescriptionAs a Billing Specialist you will be responsible for overseeing the billing process for customers, patients, and MVP platforms. This position performs many accounting, customer service, and organizational tasks to promote the financial health of the organization. Schedule What you will be doing Problem solving to reconcile outstanding balances from insurances and patients Discussing open balances with patients and collect payment accordingly Maintaining collection agency accounts Placing outgoing calls to insurance companies and patients to resolve outstanding claims/balances Exhibiting knowledge of medical insurance and proper use of computer software Posting charges, payments and adjustments in Allscripts Practice Management software Communicating effectively and professionally with physicians, co-workers, managements and patients Performing general office duties and other duties as assigned What you know Required High school diploma or GED Knowledgeable in ICD-10 & CPT Codes Desired One (1) or more years of customer service experience Ophthalmology, Optometry, Ambulatory Surgery Center, and/or Optical billing experience Experience in Revenue Cycle Management What you will receive Competitive wages Robust benefit package including medical, dental, life and disability (short- and long-term) insurance Generous paid time off (PTO) program Seven (7) company paid holidays 401(k) retirement plan with company match An organization focused on People, Passion, Purpose and Progress Inspirational culture

Job Description: The Collections Specialist reports to the Billing Manager and is responsible for making outgoing calls to collect balances due as well as receiving incoming calls to answer billing questions. The Collections Specialist's role is to provide support to the Billing Department by taking incoming phone calls and answering billing questions, or taking payments by phone. Outgoing calls can also be made to work on aging patient balances. Accuracy and confidentiality are extremely important in this role. This is an in person, hourly role. Minimum Requirements: HS Diploma, Good Attitude, Understanding of HIPAA, Critical Skills: Communication (both written and verbal), Confidentiality, Attention to Detail, De-escalation skills, Strong Math skills Education & Experience: HS Diploma or GED required; Previous Collections Experience preferred, Posting Experience preferred

Debt Collection agents earn $15/hour plus commission! GENEROUS COMMISSION STRUCTURE Monday - Friday NO WEEKENDS ONSITE One year collection experience preferred. PROFESSIONAL TRAINING PROVIDED Objective Do you have a strong desire for reaching and achieving goals? Do you love working in a collaborating culture with strong purpose and core values? Are you money-motivated and striving for a challenge? If so, McCarthy, Burgess & Wolff, Inc could possibly be the company for you! This position is ideal if you have the following skills and attributes: • Outgoing and personable • Persuasive Speaking Skills • Effective Listening • Time - Management • Ability to solve problems independently • Experienced with using CRM or other customer service management programs. • Strong work ethic.