Collections representative jobs in Coral Gables, FL

Salary: $65,000+ depending on experience Skills: Revenue Cycle Management (RCM), Medical Billing, ICD/CPT/HCPCS Coding, Team Leadership, Claims Management About the Health Care Company / The Opportunity: Join a respected leader within the health care industry, dedicated to operational excellence and continuous improvement in revenue cycle management. This is an exciting opportunity for an experienced professional to oversee a high-performing billing and coding team in a fast-paced, dynamic environment. As a Medical Billing/Coding Supervisor, you will play a pivotal role in ensuring regulatory compliance, claim accuracy, and timely reimbursement to support quality patient care and organizational growth. Responsibilities: Supervise a team responsible for translating services, diagnoses, and equipment into accurate ICD, CPT, and HCPCS codes. Oversee the preparation and submission of insurance claims, ensuring accuracy, completeness, and compliance with regulatory requirements. Manage follow-up processes on unpaid or denied claims, resolving discrepancies to maximize reimbursement. Maintain strict confidentiality and adhere to HIPAA and company policies at all times. Coordinate communication between healthcare providers, patients, and insurance companies to address billing and coding concerns. Ensure the team stays updated on evolving medical billing and coding regulations. Implement and monitor KPIs and QA processes to drive coding accuracy and team consistency. Provide leadership, guidance, and ongoing training to team members, fostering continuous development. Develop operational strategies to enhance efficiency and effectiveness in billing operations. Must-Have Skills: Expertise in healthcare billing software and Electronic Health Record (EHR) systems. In-depth knowledge of insurance plans, claim lifecycles, and reimbursement processes-including commercial, government, in-network, and out-of-network coverage. Exceptional attention to detail, organizational, and multitasking capabilities. Proven leadership or supervisory experience within a substance abuse or healthcare RCM billing/coding environment. Strong communication and analytical problem-solving skills. Comprehensive understanding of medical terminology, anatomy, physiology, HIPAA rules, and compliance standards. Experience in medical billing and coding in healthcare or hospital settings. Nice-to-Have Skills: Associate's or Bachelor's degree in a related field. AAPC or equivalent coding certification. Demonstrated experience managing teams in substance abuse billing environments. Success in developing and implementing process improvements within billing operations. Commitment to ongoing professional development and training.

Bleacher Breaks is looking for full-time talent to host daily livestreams directed toward live auctions selling sports cards,coins,pokemon, etc. The ideal candidate can communicate, entertain, and engage customers/viewers in a livestream. Responsibilities: Host and lead live auctions Drive sales through enthusiastic and informed product presentation Engage with viewers in real-time to answer questions, provide insights, and maintain high energy Accurately represent the value, rarity, and appeal Assist with pre-stream preparation and post-stream follow-up as needed Collaborate with marketing and operations teams to optimize stream success Qualifications: Exceptional verbal communication and on-camera presence Strong sales skills and a natural ability to connect with a live audience Understanding with collectibles or willingness to learn Ability to multitask in a fast-paced, live environment Prior experience in sales is a plus Highly dependable, punctual, and detail-oriented About Us Bleacher Breaks is an innovative and well known Sports card,Pokémon, Coin breaking business located in Boca Raton, Florida. Bleacher Breaks is an established company in the the sports card breaking sector that connects with customers through social media and the live auction platform. Our work environment includes lively office atmosphere, inclusive culture, and flexible working hours. See us in action: ******************************************* Find us on social: *****************************************

Job Description Billing Coordinator Salary: $85K - $90K + Paid OT Prestigious Miami Law Firm seeks a Billing Coordinator to join their Team! Responsibilities Key Responsibilities Process and ensure the accuracy of monthly client billing for assigned attorneys. Review and edit pre-bills for completeness and adherence to client guidelines. Generate final bills from approved pre-bills, adhering to matter-specific instructions. Manage write-offs according to firm policy, including requesting approvals when necessary. Maintain accurate client/matter rates based on engagement agreements. Collaborate with attorneys and legal staff to address billing inquiries and generate reports. Provide selective pre-bills and updated time entries as requested by attorneys. Actively participate in departmental projects and initiatives. Qualifications Minimum of five years of legal billing experience in a fast-paced environment, preferably within an Am Law 200/NLJ 350 firm. Proficiency in legal billing software (Aderant preferred). Proficiency with eBilling portals (T360, CounselLink, Legal X, Legal Tracker, etc.) Strong written and verbal communication skills with a high level of professionalism. Proficient in Microsoft Office Suite (Word and Excel). A keen eye for detail and a commitment to accuracy are essential.

Loews Coral Gables Hotel features 242 guestrooms, including 23 beautifully designed suites, 30,0000 square feet of indoor/outdoor flexible meeting space, an expansive 9th floor pool deck, four Miami-inspired dining outlets and more. Located just four blocks from the Gables' iconic Miracle Mile, the hotel is the centerpiece of The Plaza Coral Gables, a 2.1 million square foot mixed-use development showcasing retail space, dining and entertainment experiences. Loews Coral Gables Hotel is the second Loews Hotel to open in South Florida, joining 25 other properties across the US and Canada that make up the Loews Hotels & Co portfolio. What We're Looking For: The Group Billing Coordinator is a key player in the finance team. Your job is to handle invoicing, record payments, and track billing issues. Your job ensures smooth cash flow, accurate financial records, and timely payment collection. Who You Are: * Knowledge of computer based front and back of house Accounting Management Systems * Advanced knowledge of Windows, Word, Excel and MS-Office software and applications * Assemble, analyze, and present integrated date and complex technical information * Ability to perform analysis and interpret into actionable steps * Effective management, leadership, organizational and strong communication skills What You'll Do: * Perform on-site billing review with clients when requested * Coordinate billing set-up with Financial Services Center/ M&E leaders prior to group arrival * Attend weekly resume meeting with M&E leaders * Review all group's PM details, routing set up's, and alignment between Delphi and Opera * Upon group departure, assist M&E leaders in validating all items posted to the groups PM within 72hrs * Support M&E leaders in charging CC's on file that are approved for groups open balances while on-site if not DB approved * Create A Group Billing Checklist per each group/ social event and archive for FSC to work on billing * Monitor, approve/ dispute Defect per group revision invoice sent by FSC billing * Monitor, coordinate with FSC / M&E leader all unbilled delayed status invoices * Coordinate invoicing for deposits with Financial Services Center / M&E Leaders to ensure final estimates are updated in Delphi to ensure accuracy * Attend/ lead weekly AR/ Unpaid deposits/ Ledger review meetings with M&E leaders * Assist M&E leaders with posting of all miscellaneous items to groups PM accounts within 72hrs of departure * Monitor collection of past due deposits * Monitor the AR Aging report to avoid delayed payment collections * Coordinate/ review and validate all group commission payments with Financial Services Center and during month end * Scan backup to Financial Services Center for charges posted locally * Verify PM accounts established 45 30 days prior to group arrival * Arrange for cash paid outs as required by clients * Act as first point of contact to provide missing information for Financial Services Center * Research check payment questions posted by cash applications group * Manage open folio for items Front Office has not processed correctly * Monthly review and posting of all Internal In House PM, and post monthly costs * Review any bills locally * Other duties as assigned Your Experience Includes: * •Minimum 2 years of billing experience required * •HS Diploma or GED equivalent preferred * •1-2 years customer facing experience in hospitality or finance environment Who You'll Supervise: * N/A

Proper review and timely processing of all guest and group billing. ESSENTIAL FUNCTIONS: Compile, create and reconcile group accounts. Calculate and post group billing concessions (Comp rooms, Commissions, Rebates, Tax Exempt) Obtain Catering Management approval prior to sending out Invoices to client. Filter client responses and disputes while coordinating the revisions of final group bills. Ensure proper group methods of payment and authorize or collect estimated balance. Monitor and collect on future groups deposit schedules. Regularly follow-up on previously sent bills to ensure timely collection of payments. Answer, research and respond to all direct hotel guest billing inquires via phone and email. Represent the Accounting Department at weekly resume and occasional pre-convention meetings. Attend Monthly aging and weekly upcoming groups meetings with Credit Manager. Prepare for End of Month closing by accruing for monthly commissions and tax exempts while ensuring all current month adjustments are completed. Assist all other departments with general group and guest accounting requests. Perform all general tasks as requested by the Credit Manager. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the resort. Regular attendance in conformance with the standards, which may be established by Trump National Doral - Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: Maintain an open line of communication between guests, associates and management. Assist office in any other administrative duties as needed. Other duties as assigned. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation, using some other combination of skills and abilities. Ability to read, listen and communicate effectively in English. Must have knowledge of general accounting procedures, specifically those related to accounts receivable. Should know about the relevant computer applications. Must be proficient in contract terminology. Must be organized and pay attention to detail and accuracy. Should use their discretion, maintain guest confidentiality and be honest. Must have good communication and problem-solving skills. SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The resort will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your leader. PHYSICAL REQUIREMENTS: Frequency Key: Never - 0 hours; Rare - up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 Hours; Constant - 6-8 hours Physical Activity Frequency Sitting Constant Walking Frequent Climbing stairs Rare Standing Frequent Crouching/Bending/Stooping Occasional Reaching Frequent Grasping Frequent Pushing/Pulling Rare Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Lifting/carrying (#50 lbs) Occasional Travel Rare OTHER DUTIES: Assimilate into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. QUALIFICATION STANDARDS: EDUCATION High school diploma or equivalent. EXPERIENCE: Minimum of 2 years Finance experience for major Hotel Company. At least one year accounts receivable experience preferred. LICENSES OR CERTIFICATES: None required GROOMING: All associates must maintain a neat, clean and well groomed appearance and must adhere to the Doral Golf Resort and Spa Grooming standards provided. OTHER: Additional language ability preferred. Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee's Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Description Loews Coral Gables Hotel features 242 guestrooms, including 23 beautifully designed suites, 30,0000 square feet of indoor/outdoor flexible meeting space, an expansive 9th floor pool deck, four Miami-inspired dining outlets and more. Located just four blocks from the Gables' iconic Miracle Mile, the hotel is the centerpiece of The Plaza Coral Gables, a 2.1 million square foot mixed-use development showcasing retail space, dining and entertainment experiences. Loews Coral Gables Hotel is the second Loews Hotel to open in South Florida, joining 25 other properties across the US and Canada that make up the Loews Hotels & Co portfolio. What We're Looking For: The Group Billing Coordinator is a key player in the finance team. Your job is to handle invoicing, record payments, and track billing issues. Your job ensures smooth cash flow, accurate financial records, and timely payment collection. Who You Are: Knowledge of computer based front and back of house Accounting Management Systems Advanced knowledge of Windows, Word, Excel and MS-Office software and applications Assemble, analyze, and present integrated date and complex technical information Ability to perform analysis and interpret into actionable steps Effective management, leadership, organizational and strong communication skills What You'll Do: Perform on-site billing review with clients when requested Coordinate billing set-up with Financial Services Center/ M&E leaders prior to group arrival Attend weekly resume meeting with M&E leaders Review all group's PM details, routing set up's, and alignment between Delphi and Opera Upon group departure, assist M&E leaders in validating all items posted to the groups PM within 72hrs Support M&E leaders in charging CC's on file that are approved for groups open balances while on-site if not DB approved Create A Group Billing Checklist per each group/ social event and archive for FSC to work on billing Monitor, approve/ dispute Defect per group revision invoice sent by FSC billing Monitor, coordinate with FSC / M&E leader all unbilled delayed status invoices Coordinate invoicing for deposits with Financial Services Center / M&E Leaders to ensure final estimates are updated in Delphi to ensure accuracy Attend/ lead weekly AR/ Unpaid deposits/ Ledger review meetings with M&E leaders Assist M&E leaders with posting of all miscellaneous items to groups PM accounts within 72hrs of departure Monitor collection of past due deposits Monitor the AR Aging report to avoid delayed payment collections Coordinate/ review and validate all group commission payments with Financial Services Center and during month end Scan backup to Financial Services Center for charges posted locally Verify PM accounts established 45 30 days prior to group arrival Arrange for cash paid outs as required by clients Act as first point of contact to provide missing information for Financial Services Center Research check payment questions posted by cash applications group Manage open folio for items Front Office has not processed correctly Monthly review and posting of all Internal In House PM, and post monthly costs Review any bills locally Other duties as assigned Your Experience Includes: •Minimum 2 years of billing experience required •HS Diploma or GED equivalent preferred •1-2 years customer facing experience in hospitality or finance environment Who You'll Supervise: N/A Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Assist hotel group guests to ensure a successful event by being the housing and billing contact from pre-arrival through departure; providing excellent service and hospitality following the brand guidelines. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Set-up proper billing accounts (i.e. share-with, room/tax/incidentals, tax exempt, direct/special billing, and group bookings) according to accounting policies. Prepare, review, and issue bills, invoices, and account statements according to company procedures. Provide excellent service to both internal and external customers. Ensure compliance with standard and local operating procedures (SOP's and LSOP's). Work closely with various departments and outside entities to achieve successful groups from pre-arrival through final bill. Follow all company and safety and security policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information and protect company assets. Report all accidents, injuries, and unsafe work conditions to the manager. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Prepare and review written documents accurately and completely; read and visually verify information in a variety of formats. Comply with quality assurance expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1-year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Primary responsibility is to coordinate billing services. Responsible for physician billing services. Must be able to work in a fast-paced environment as well as multitask. Responsible for physician billing services in handling payments. Physician practice and home health primary responsibility is to coordinate billing services and provide diagnostic and procedural codes to individual patient health information for data retrieval, analysis and claims processing. Responsible for entering patient encounters to the practice management billing application. Communicates with various teams within the organization. Understanding of ICD-10, CPT and associate modifiers to successfully process encounters. Staying up to date with CMS guidelines. Responsible to maintain and clearing worklist within a timely manner. Estimated pay range for this position is $18.87 - $22.83 / hour depending on experience. Degrees: * High School,Cert,GED,Trn,Exper. Additional Qualifications: * 3 Years of charge entry or claims management experience. * Must possess strong working knowledge of CPT, ICD-10, charge entry, and claims management processes. * Knowledge of appeals process and researching denials as applicable to business needs. * Possesses effective verbal and written communication skills. * Knowledge of Microsoft Systems Word, Excel, Power Point and Access is a must. * Must be detail-oriented team player with excellent written and communication skills. * Background in coding experience in other released areas such as collections, refunds, and reviews of claims and understanding of Charge Review responsibilities preferred. * Experience in Medical Record review for documentation and bill auditing required. * Proficient in English and Spanish. * Able to foster/maintain a strong professional relation with physicians, hospital leaders, staff and patients. * Must be able to communicate effectively with other departments in order to resolve pending/missing information on encounters to expedite the timely transmission to payers. * Excellent Time- Management Skills. * Ability to multi-task and work under pressure in order to meet stringent deadlines. Minimum Required Experience: 3 Years

Job DescriptionDescription: All Florida Paper is a leading privately-held distributor in the United States, which supplies over 6,000 products throughout 25 countries and across 10 key market sectors, which include education, healthcare, and foodservice, lodging, supermarkets, and janitorial/sanitation, exporting, and redistribution. By far, our most valuable asset is our employees, which is why for over 30 years, they have been the primary focus of our resources. Position Summary: An essential piece in our Accounting department, this role ensures that our customers accounts are healthy and up to date within our systems. This individual's key role is maintaining and fostering relationships with our customers and their financial information within our database by following up on their payments, sending reminder notifications close to their payment due date and assist them with their payment plans as needed. As a business-to-business organization, this position communicates with the Sales team on any updates relating to customer payment plans as necessary. Our goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. This is a 100% on-site position. Essential Duties and Responsibilities: Review and analyze customers' A/R aging reports to identify past due accounts. Communicating effectively to the customers by notifying them on any upcoming or past due payment dates. Maintains a complete and accurate record of all collection efforts including any corrective arrangements and places notes on the customer's account in our system. Work directly with the Customer Service Department and Sales Representatives on accounts on hold and those accounts that have pending orders to ship. Serve as liaison between the Accounting Department and our customers regarding the application of payments, credit memos, and account reconciliation matters. Recommend appropriate changes to customers' credit limits, payment terms, and payment plans. Using the best judgement, determine when collection efforts are no longer effective and escalate accordingly to the Credit Manager. Collaborate with the Credit Manager on accounts that must be placed on hold. Communicate with drivers when COD payments are not available at the time of delivery and find the best resolution. Perform all other duties as assigned by the Manager. Adhere to company policies and procedures. Experience: 1-3 years related experience and/or training in collections. Skills: Must be a self-starter with the ability to work independently. Must demonstrate strong interpersonal and collaborative skills. Must demonstrate strong time management skills. Excellent written and verbal communication skills, in both English and Spanish. Strong planning, organizational, and execution skills. Ability to set goals and meet deadlines. Must provide excellent customer service and display a professional attitude to both external and internal customers. Must demonstrate ownership of assigned responsibilities and the ability to get the job done correctly and in a timely manner. Possess a proactive and positive team approach to problem resolution. Able to establish strong working relationships with co-workers and management. Ability to apply common sense understanding to carry out instructions furnished in written and oral form. We have excellent benefits which include: Medical, Dental, and Vision insurance partially sponsored by the company. Company-sponsored Life Insurance and Short-term disability coverage. 401K program with company matching. Paid Holidays. PTO and Vacation. Weekly discretionary bonus - based on productivity. Requirements:

Job DescriptionOur Collections team works with our consumers to promote great service and encourage them to bring their accounts current through inbound and outbound calls. Collections is a great place to start or grow your career and here are just a few of the reasons why: Paid Time Off, Holiday pay, and benefits after a 90 day probationary period. Training on your first day and beyond! We offer extensive on-the-job training for every employee. A listening culture that gives every team member a voice. Our leadership team has an open door policy and you have the opportunity to share your ideas and feedback. About this Position: This position is full time in office, Monday-Friday, 40 hours weekly. Consistently, efficiently, and lawfully contact consumers who are behind on accounts Professionally and respectfully persuade consumers to pay in an effort to bring and keep their account current Ensure the information we depend on to contact and collect from these consumers is accurately maintained Deliver a consistent and professional level of service at all times. Achieve set revenue targets and call quality objectives. Advise and influence clients' customers on the payment options for debt recovery. Handle each call promptly and in the correct manner, updating records accordingly. Input customer related data accurately and efficiently. Take responsibility for resolving disputes, ensuring that caller concerns are answered correctly and all parties are notified. Decide on the correct action when negotiating payments. Complete any administrative tasks as required for the efficient running of the call center. Support additional consumer service requests Outcomes & Activities: Handle Phone Calls: You will spend a vast majority of your time signed on to our dialer to handle consumer phone calls Collect Money: You will use our call model to handle each call in a manner that persuades consumers to pay Provide Support: You will support consumer requests, including processing one-time and recurring phone payments Update Contact Information: While speaking with consumers you will work to identify additional contact information Receive and Act Upon Feedback: You will need to be open to ongoing feedback aimed at improving performance Knowledge & Skills: Assertive, personable and persuasive with our consumers Comfortable negotiating, discussing sensitive financial issues, and selling solutions to consumers Remain positive, professional, determined, calm and focused when faced with challenging situations Overcome objections to pay and develop creative solutions to help bring consumers current Quick thinker, with an ability to understand and interpret information promptly and effectively Self-driven, motivated to help, and able to perform with minimal supervision in a team environment Receptive to ongoing feedback aimed at improving the performance of you and your team Ability to speak clearly, professionally and articulately on the telephone Ability to talk and type at the same time (talking with consumers while documenting relevant notes) Comfortable with repetitive tasks, sit and talk on the phone with a headset for the vast majority of the day Ability to document account notes clearly and efficiently Ability to work independently and in a team environment Requirements: High School Diploma Preferred: Previous customer service and/or collection experience in a call center environment Experience in the finance or automotive industry Experience in any position where you had to demonstrate excellent persuasive skills Our Company Values: To be successful in this role, Team Members need to be: Positive by maintaining resiliency and focusing on solutions Respectful by collaborating and actively listening Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions Direct by effectively communicating and conveying courage Earnest by taking accountability, applying feedback and effectively planning and priority setting Expectations: Remain compliant with our policies processes and legal guidelines All other duties as assigned Attendance as required by department Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Global Credit is a global and diverse organization that plays a critical role in protecting the company and enabling growth. Our department is fundamental for the company and is responsible for supporting our customers in managing their accounts. We also aim to achieve the right balance between enabling spend and taking actions to recover balances as well as limit exposure for American Express. Job Responsibilities: Consistently deliver extraordinary service on inbound and/or outbound customer calls to review and monitor accounts in a fast-paced, structured, customer care environment. Consult with Card Members to understand intent for card usage as well as reinforcing the relationship by setting the proper expectations for possible credit concerns. Analyse and make decisions based on risk assessment of the Customer profile to uncover the root cause of their concern, while using negotiation skills to execute on the agreed solution. Develop key consulting skills, including building a human connection with customers through care and empathy, understanding customer needs, handling objections and providing tailored solutions for different situations. Maintain high level of integrity to work with customer information and meet compliance requirements. Meet and exceed performance goals that include customer satisfaction, consultation, call handling time, schedule adherence and compliance regulations. Minimum Qualifications: Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy. Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member's communication style. Resilience is needed to efficiently manage a steady stream of diverse customer calls, while balancing performance to meet a variety of metrics. Passion for consultative support, recommending products or solutions tailored to each Card Member. A problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving on the first contact. Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive. A capacity to learn, willingness to try new things, ability to incorporate feedback and agility through change and difficult situations. Preferred Qualifications: Minimum six months customer service or consultative support experience preferred, ideally in a contact center environment. Additional Requirements: Flexibility to work anytime between 8\:00am-12\:00pm (midnight), including weekends Hybrid Environment - This position will work in a hybrid model with a combination of in-office three days per week and two virtual workdays from home. Shift differentials for nights and weekends are provided. Candidates must be flexible as shifts will be provided during the training period. Location\: 1500 NW 136th Ave, Sunrise, FL 33323 Salary Range\: $20.00 to $24.00 hourly + bonus + benefits The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window\: https\://******************* Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Job Description Collections Specialist-Behavioral Health - Exact Billing Solutions (EBS) Lauderdale Lakes, FL Who We Are Exact Billing Solutions is a unique team of revenue cycle management professionals specializing in the substance use disorder, mental health, and autism care fields of healthcare services. We have extensive industry knowledge, a deep understanding of the specific challenges of these markets, and a reputation for innovation. With our proprietary billing process, EBS is the oil that brings life to the engines of its partner healthcare companies. EBS is poised for exponential growth, and we are building out our teams to support the expansion of global operations. Part of the ICBD family office portfolio, Exact Billing Solutions combines entrepreneurial speed with the financial discipline of a self-funded, founder-led organization. Our growth reflects a proven ability to solve complex healthcare challenges with operational precision, scalable systems, and client-first innovation. Our Origin Story Exact Billing Solutions was launched to address one of healthcare's most persistent challenges: the burden of billing and insurance administration on providers. With firsthand knowledge of how inefficiencies in revenue cycle management drain resources from patient care, our founder built a company dedicated to removing obstacles, accelerating cash flow, and delivering peace of mind to clients across specialties. Recognition & Awards Exact Billing Solutions contributes heavily to the success of the broader ICBD family office ecosystem and benefits from the recognition awarded to other portfolio companies, including: Inc. 5000, 2024 - Top 5 Fastest-Growing Private Companies in America (ABA Centers of America) EY Entrepreneur Of The Year U.S. Overall Florida Trend Magazine - 500 Most Influential Business Leaders About the Role The Senior Collections Specialist is responsible for managing complex and high-value accounts receivable (AR) within the healthcare revenue cycle. This role focuses on advanced claim resolution, denial management, appeals, and payor escalation strategies while serving as a subject-matter expert and mentor to the collections team. The following are duties and responsibilities that the Senior Collections Specialist shall provide: Review, prioritize, and manage complex AR inventory including aged, high-dollar, and escalated claims. Lead investigation and resolution of denials, rejections, and underpayments through direct payor engagement. Prepare, submit, and track corrected claims, appeals, and required documentation to secure reimbursement. Monitor payor trends, identify root causes of recurring issues, and escalate findings with recommendations. Serve as a subject-matter expert and provide guidance to Collections Specialists on complex cases. Document all collection activity accurately within CollaborateMD. Create and monitor reports on key metrics such as cash collections, days outstanding, denials, and unbilled claims. Maintain effective communication with third-party insurance carriers to support cash flow and satisfaction. Meet or exceed established KPIs for productivity, quality, and timeliness. Requirements Associate's degree (preferred) 5+ years of healthcare collections experience Behavioral health out-of-network billing experience required Advanced knowledge of CollaborateMD EMR and billing systems Experience with ABA therapy preferred Strong knowledge of CPT and ICD-10 codes Demonstrated experience with claims denials, follow-up, and appeals Benefits 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays). Flexible Spending Account (FSA) and Health Savings Account (HSA) options. Medical, dental, vision, long-term disability, and life insurance. Generous 401(k) with up to 6% employer match. Exact Billing Solutions (EBS) Culture Integrity. Dependability. Attention to detail. All our team members exhibit these qualities when it comes to doing business. And when it comes to the business of supporting a team, as a company, we offer no less to our team members. We're a fast-paced, growing company delivering services that allow our clients to spend more time helping people. At the end of the day, it's people, not numbers, that drive our success. Exact Billing Solutions participates in the U.S. Department of Homeland Security E-Verify program.

Job Description Exemplifies the Shoes For Crews Path by performing key interactions with customers, sales management, billing staff, and other key personnel to enhance the order to cash process ensuring that payments are collected within the terms of sale, via direct customer contact and account monitoring for a portfolio of customers. Essential Job Functions: Collection of assigned accounts and achieving assigned collection goals. Customer contact methods include phone, email, and specific customer portals. Proactively identifies and works with appropriate billing personnel to rectify reconciliation issues where customers claim invoices were not received in the needed manner. Act as a liaison between sales, customer service, billing, IT, and customer's personnel on key collection issues. Key Responsibilities and Accountabilities: Collect payments to achieve monthly/yearly over 60-day collection goals. Responsible for all accounts (highest to lowest) within assigned portfolio. Logs all collection call activity to ensure ease in follow-up and review/follow-up as needed by other AR personnel where needed. Provide timely, accurate, and professional “collection updates” to aging reports allowing for needed updates for weekly, and month-end results reporting. Provide AR Manager weekly credit hold updates on accounts within assigned range to ensure customers are removed from credit hold as needed. Take lead in identifying problem collection accounts and escalating to AR Manager for consideration of placing with an outside collection agency. Ensure sales team is advised of any accounts sent to collections. Process customer invoice and statement requests. Utilize the Web Method Ac-hoc reporting tool as necessary to provide requested invoices. Assist with uploading invoices to customer portals as necessary Review and reconcile accounts for write off or 3rd party collections placement Answer calls on the AR incoming phone loop and handle issues as received. Collect phone credit card payments and forward to cash applications team for processing. Send confirmations to customers after processing. Process incoming e-mails from customers. Process return mail items, address change e-mails, and contact change requests Process internal and external Sales Force tickets within the prescribed SLA Handle mid-size accounts Handle VIP & top customer accounts. Perform related duties as assigned Minimum Requirements: Able to work a full-time schedule Able to work overtime as needed to meet SLA's Accurate and professional written and verbal communication skills Able to perform in a deadline oriented, dynamic environment Demonstrate analytical skills to identify payment trends and take appropriate action A team player willing to assist when needed to improve existing and over-all performance Able to document the results of collection activities and follow-up on payment commitments. Skills and Abilities: NetSuite Experience Minimum 5 years business to business collections and account reconciliation experience Able to work independently as well as with a team Detail oriented Excellent problem solving, negotiation and written communication skills Good organizational, people, and multi-tasking skills Proficient in Excel and Word Education: High School diploma or GED required Associate degree preferred

Collections Specialist-Behavioral Health - Exact Billing Solutions (EBS) Lauderdale Lakes, FL Who We Are Exact Billing Solutions is a unique team of revenue cycle management professionals specializing in the substance use disorder, mental health, and autism care fields of healthcare services. We have extensive industry knowledge, a deep understanding of the specific challenges of these markets, and a reputation for innovation. With our proprietary billing process, EBS is the oil that brings life to the engines of its partner healthcare companies. EBS is poised for exponential growth, and we are building out our teams to support the expansion of global operations. Part of the ICBD family office portfolio, Exact Billing Solutions combines entrepreneurial speed with the financial discipline of a self-funded, founder-led organization. Our growth reflects a proven ability to solve complex healthcare challenges with operational precision, scalable systems, and client-first innovation. Our Origin Story Exact Billing Solutions was launched to address one of healthcare's most persistent challenges: the burden of billing and insurance administration on providers. With firsthand knowledge of how inefficiencies in revenue cycle management drain resources from patient care, our founder built a company dedicated to removing obstacles, accelerating cash flow, and delivering peace of mind to clients across specialties. Recognition & Awards Exact Billing Solutions contributes heavily to the success of the broader ICBD family office ecosystem and benefits from the recognition awarded to other portfolio companies, including: Inc. 5000, 2024 - Top 5 Fastest-Growing Private Companies in America (ABA Centers of America) EY Entrepreneur Of The Year U.S. Overall Florida Trend Magazine - 500 Most Influential Business Leaders About the Role The Senior Collections Specialist is responsible for managing complex and high-value accounts receivable (AR) within the healthcare revenue cycle. This role focuses on advanced claim resolution, denial management, appeals, and payor escalation strategies while serving as a subject-matter expert and mentor to the collections team. The following are duties and responsibilities that the Senior Collections Specialist shall provide: Review, prioritize, and manage complex AR inventory including aged, high-dollar, and escalated claims. Lead investigation and resolution of denials, rejections, and underpayments through direct payor engagement. Prepare, submit, and track corrected claims, appeals, and required documentation to secure reimbursement. Monitor payor trends, identify root causes of recurring issues, and escalate findings with recommendations. Serve as a subject-matter expert and provide guidance to Collections Specialists on complex cases. Document all collection activity accurately within CollaborateMD. Create and monitor reports on key metrics such as cash collections, days outstanding, denials, and unbilled claims. Maintain effective communication with third-party insurance carriers to support cash flow and satisfaction. Meet or exceed established KPIs for productivity, quality, and timeliness. Requirements Associate's degree (preferred) 5+ years of healthcare collections experience Behavioral health out-of-network billing experience required Advanced knowledge of CollaborateMD EMR and billing systems Experience with ABA therapy preferred Strong knowledge of CPT and ICD-10 codes Demonstrated experience with claims denials, follow-up, and appeals Benefits 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays). Flexible Spending Account (FSA) and Health Savings Account (HSA) options. Medical, dental, vision, long-term disability, and life insurance. Generous 401(k) with up to 6% employer match. Exact Billing Solutions (EBS) Culture Integrity. Dependability. Attention to detail. All our team members exhibit these qualities when it comes to doing business. And when it comes to the business of supporting a team, as a company, we offer no less to our team members. We're a fast-paced, growing company delivering services that allow our clients to spend more time helping people. At the end of the day, it's people, not numbers, that drive our success. Exact Billing Solutions participates in the U.S. Department of Homeland Security E-Verify program.

Loews Coral Gables Hotel features 242 guestrooms, including 23 beautifully designed suites, 30,0000 square feet of indoor/outdoor flexible meeting space, an expansive 9th floor pool deck, four Miami-inspired dining outlets and more. Located just four blocks from the Gables' iconic Miracle Mile, the hotel is the centerpiece of The Plaza Coral Gables, a 2.1 million square foot mixed-use development showcasing retail space, dining and entertainment experiences. Loews Coral Gables Hotel is the second Loews Hotel to open in South Florida, joining 25 other properties across the US and Canada that make up the Loews Hotels & Co portfolio. What We're Looking For: The Group Billing Coordinator is a key player in the finance team. Your job is to handle invoicing, record payments, and track billing issues. Your job ensures smooth cash flow, accurate financial records, and timely payment collection. Who You Are: Knowledge of computer based front and back of house Accounting Management Systems Advanced knowledge of Windows, Word, Excel and MS-Office software and applications Assemble, analyze, and present integrated date and complex technical information Ability to perform analysis and interpret into actionable steps Effective management, leadership, organizational and strong communication skills What You'll Do: Perform on-site billing review with clients when requested Coordinate billing set-up with Financial Services Center/ M&E leaders prior to group arrival Attend weekly resume meeting with M&E leaders Review all group's PM details, routing set up's, and alignment between Delphi and Opera Upon group departure, assist M&E leaders in validating all items posted to the groups PM within 72hrs Support M&E leaders in charging CC's on file that are approved for groups open balances while on-site if not DB approved Create A Group Billing Checklist per each group/ social event and archive for FSC to work on billing Monitor, approve/ dispute Defect per group revision invoice sent by FSC billing Monitor, coordinate with FSC / M&E leader all unbilled delayed status invoices Coordinate invoicing for deposits with Financial Services Center / M&E Leaders to ensure final estimates are updated in Delphi to ensure accuracy Attend/ lead weekly AR/ Unpaid deposits/ Ledger review meetings with M&E leaders Assist M&E leaders with posting of all miscellaneous items to groups PM accounts within 72hrs of departure Monitor collection of past due deposits Monitor the AR Aging report to avoid delayed payment collections Coordinate/ review and validate all group commission payments with Financial Services Center and during month end Scan backup to Financial Services Center for charges posted locally Verify PM accounts established 45 30 days prior to group arrival Arrange for cash paid outs as required by clients Act as first point of contact to provide missing information for Financial Services Center Research check payment questions posted by cash applications group Manage open folio for items Front Office has not processed correctly Monthly review and posting of all Internal In House PM, and post monthly costs Review any bills locally Other duties as assigned Your Experience Includes: •Minimum 2 years of billing experience required •HS Diploma or GED equivalent preferred •1-2 years customer facing experience in hospitality or finance environment Who You'll Supervise: N/A

Full-time Description All Florida Paper is a leading privately-held distributor in the United States, which supplies over 6,000 products throughout 25 countries and across 10 key market sectors, which include education, healthcare, and foodservice, lodging, supermarkets, and janitorial/sanitation, exporting, and redistribution. By far, our most valuable asset is our employees, which is why for over 30 years, they have been the primary focus of our resources. Position Summary: An essential piece in our Accounting department, this role ensures that our customers accounts are healthy and up to date within our systems. This individual's key role is maintaining and fostering relationships with our customers and their financial information within our database by following up on their payments, sending reminder notifications close to their payment due date and assist them with their payment plans as needed. As a business-to-business organization, this position communicates with the Sales team on any updates relating to customer payment plans as necessary. Our goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. This is a 100% on-site position. Essential Duties and Responsibilities: Review and analyze customers' A/R aging reports to identify past due accounts. Communicating effectively to the customers by notifying them on any upcoming or past due payment dates. Maintains a complete and accurate record of all collection efforts including any corrective arrangements and places notes on the customer's account in our system. Work directly with the Customer Service Department and Sales Representatives on accounts on hold and those accounts that have pending orders to ship. Serve as liaison between the Accounting Department and our customers regarding the application of payments, credit memos, and account reconciliation matters. Recommend appropriate changes to customers' credit limits, payment terms, and payment plans. Using the best judgement, determine when collection efforts are no longer effective and escalate accordingly to the Credit Manager. Collaborate with the Credit Manager on accounts that must be placed on hold. Communicate with drivers when COD payments are not available at the time of delivery and find the best resolution. Perform all other duties as assigned by the Manager. Adhere to company policies and procedures. Experience: 1-3 years related experience and/or training in collections. Skills: Must be a self-starter with the ability to work independently. Must demonstrate strong interpersonal and collaborative skills. Must demonstrate strong time management skills. Excellent written and verbal communication skills, in both English and Spanish. Strong planning, organizational, and execution skills. Ability to set goals and meet deadlines. Must provide excellent customer service and display a professional attitude to both external and internal customers. Must demonstrate ownership of assigned responsibilities and the ability to get the job done correctly and in a timely manner. Possess a proactive and positive team approach to problem resolution. Able to establish strong working relationships with co-workers and management. Ability to apply common sense understanding to carry out instructions furnished in written and oral form. We have excellent benefits which include: Medical, Dental, and Vision insurance partially sponsored by the company. Company-sponsored Life Insurance and Short-term disability coverage. 401K program with company matching. Paid Holidays. PTO and Vacation. Weekly discretionary bonus - based on productivity.

Exemplifies the Shoes For Crews Path by performing key interactions with customers sales management billing staff and other key personnel to enhance the order to cash process ensuring that payments are collected within the terms of sale via direct customer contact and account monitoring for a portfolio of customers Essential Job Functions Collection of assigned accounts and achieving assigned collection goals Customer contact methods include phone email and specific customer portals Proactively identifies and works with appropriate billing personnel to rectify reconciliation issues where customers claim invoices were not received in the needed manner Act as a liaison between sales customer service billing IT and customers personnel on key collection issues Key Responsibilities and Accountabilities Collect payments to achieve monthlyyearly over 60 day collection goals Responsible for all accounts highest to lowest within assigned portfolio Logs all collection call activity to ensure ease in follow up and reviewfollow up as needed by other AR personnel where needed Provide timely accurate and professional collection updates to aging reports allowing for needed updates for weekly and month end results reporting Provide AR Manager weekly credit hold updates on accounts within assigned range to ensure customers are removed from credit hold as needed Take lead in identifying problem collection accounts and escalating to AR Manager for consideration of placing with an outside collection agency Ensure sales team is advised of any accounts sent to collections Process customer invoice and statement requests Utilize the Web Method Ac hoc reporting tool as necessary to provide requested invoices Assist with uploading invoices to customer portals as necessary Review and reconcile accounts for write off or 3rd party collections placement Answer calls on the AR incoming phone loop and handle issues as received Collect phone credit card payments and forward to cash applications team for processing Send confirmations to customers after processing Process incoming e mails from customers Process return mail items address change e mails and contact change requests Process internal and external Sales Force tickets within the prescribed SLAHandle mid size accounts Handle VIP & top customer accounts Perform related duties as assigned Minimum Requirements Able to work a full time schedule Able to work overtime as needed to meet SLAsAccurate and professional written and verbal communication skills Able to perform in a deadline oriented dynamic environment Demonstrate analytical skills to identify payment trends and take appropriate actionA team player willing to assist when needed to improve existing and over all performance Able to document the results of collection activities and follow up on payment commitments Skills and Abilities NetSuite ExperienceMinimum 5 years business to business collections and account reconciliation experience Able to work independently as well as with a team Detail oriented Excellent problem solving negotiation and written communication skills Good organizational people and multi tasking skills Proficient in Excel and WordEducation High School diploma or GED required Associate degree preferred

Job Description Collections Specialist-Behavioral Health - Exact Billing Solutions (EBS) Lauderdale Lakes, FL Who We Are Exact Billing Solutions is a unique team of revenue cycle management professionals specializing in the substance use disorder, mental health, and autism care fields of healthcare services. We have extensive industry knowledge, a deep understanding of the specific challenges of these markets, and a reputation for innovation. With our proprietary billing process, EBS is the oil that brings life to the engines of its partner healthcare companies. EBS is poised for exponential growth, and we are building out our teams to support the expansion of global operations. Part of the ICBD family office portfolio, Exact Billing Solutions combines entrepreneurial speed with the financial discipline of a self-funded, founder-led organization. Our growth reflects a proven ability to solve complex healthcare challenges with operational precision, scalable systems, and client-first innovation. Our Origin Story Exact Billing Solutions was launched to address one of healthcare's most persistent challenges: the burden of billing and insurance administration on providers. With firsthand knowledge of how inefficiencies in revenue cycle management drain resources from patient care, our founder built a company dedicated to removing obstacles, accelerating cash flow, and delivering peace of mind to clients across specialties. Recognition & Awards Exact Billing Solutions contributes heavily to the success of the broader ICBD family office ecosystem and benefits from the recognition awarded to other portfolio companies, including: Inc. 5000, 2024 - Top 5 Fastest-Growing Private Companies in America (ABA Centers of America) EY Entrepreneur Of The Year U.S. Overall Florida Trend Magazine - 500 Most Influential Business Leaders About the Role The Senior Collections Specialist is responsible for managing complex and high-value accounts receivable (AR) within the healthcare revenue cycle. This role focuses on advanced claim resolution, denial management, appeals, and payor escalation strategies while serving as a subject-matter expert and mentor to the collections team. The following are duties and responsibilities that the Senior Collections Specialist shall provide: Review, prioritize, and manage complex AR inventory including aged, high-dollar, and escalated claims. Lead investigation and resolution of denials, rejections, and underpayments through direct payor engagement. Prepare, submit, and track corrected claims, appeals, and required documentation to secure reimbursement. Monitor payor trends, identify root causes of recurring issues, and escalate findings with recommendations. Serve as a subject-matter expert and provide guidance to Collections Specialists on complex cases. Document all collection activity accurately within CollaborateMD. Create and monitor reports on key metrics such as cash collections, days outstanding, denials, and unbilled claims. Maintain effective communication with third-party insurance carriers to support cash flow and satisfaction. Meet or exceed established KPIs for productivity, quality, and timeliness. Requirements Associate's degree (preferred) 5+ years of healthcare collections experience Behavioral health out-of-network billing experience required Advanced knowledge of CollaborateMD EMR and billing systems Experience with ABA therapy preferred Strong knowledge of CPT and ICD-10 codes Demonstrated experience with claims denials, follow-up, and appeals Benefits 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays). Flexible Spending Account (FSA) and Health Savings Account (HSA) options. Medical, dental, vision, long-term disability, and life insurance. Generous 401(k) with up to 6% employer match. Exact Billing Solutions (EBS) Culture Integrity. Dependability. Attention to detail. All our team members exhibit these qualities when it comes to doing business. And when it comes to the business of supporting a team, as a company, we offer no less to our team members. We're a fast-paced, growing company delivering services that allow our clients to spend more time helping people. At the end of the day, it's people, not numbers, that drive our success. Exact Billing Solutions participates in the U.S. Department of Homeland Security E-Verify program.

Job Description Collections Specialist-Behavioral Health - Exact Billing Solutions (EBS) Lauderdale Lakes, FL Who We Are Exact Billing Solutions is a unique team of revenue cycle management professionals specializing in the substance use disorder, mental health, and autism care fields of healthcare services. We have extensive industry knowledge, a deep understanding of the specific challenges of these markets, and a reputation for innovation. With our proprietary billing process, EBS is the oil that brings life to the engines of its partner healthcare companies. EBS is poised for exponential growth, and we are building out our teams to support the expansion of global operations. Part of the ICBD family office portfolio, Exact Billing Solutions combines entrepreneurial speed with the financial discipline of a self-funded, founder-led organization. Our growth reflects a proven ability to solve complex healthcare challenges with operational precision, scalable systems, and client-first innovation. Our Origin Story Exact Billing Solutions was launched to address one of healthcare's most persistent challenges: the burden of billing and insurance administration on providers. With firsthand knowledge of how inefficiencies in revenue cycle management drain resources from patient care, our founder built a company dedicated to removing obstacles, accelerating cash flow, and delivering peace of mind to clients across specialties. Recognition & Awards Exact Billing Solutions contributes heavily to the success of the broader ICBD family office ecosystem and benefits from the recognition awarded to other portfolio companies, including: Inc. 5000, 2024 - Top 5 Fastest-Growing Private Companies in America (ABA Centers of America) EY Entrepreneur Of The Year U.S. Overall Florida Trend Magazine - 500 Most Influential Business Leaders About the Role The Senior Collections Specialist is responsible for managing complex and high-value accounts receivable (AR) within the healthcare revenue cycle. This role focuses on advanced claim resolution, denial management, appeals, and payor escalation strategies while serving as a subject-matter expert and mentor to the collections team. The following are duties and responsibilities that the Senior Collections Specialist shall provide: Review, prioritize, and manage complex AR inventory including aged, high-dollar, and escalated claims. Lead investigation and resolution of denials, rejections, and underpayments through direct payor engagement. Prepare, submit, and track corrected claims, appeals, and required documentation to secure reimbursement. Monitor payor trends, identify root causes of recurring issues, and escalate findings with recommendations. Serve as a subject-matter expert and provide guidance to Collections Specialists on complex cases. Document all collection activity accurately within CollaborateMD. Create and monitor reports on key metrics such as cash collections, days outstanding, denials, and unbilled claims. Maintain effective communication with third-party insurance carriers to support cash flow and satisfaction. Meet or exceed established KPIs for productivity, quality, and timeliness. Requirements Associate's degree (preferred) 5+ years of healthcare collections experience Behavioral health out-of-network billing experience required Advanced knowledge of CollaborateMD EMR and billing systems Experience with ABA therapy preferred Strong knowledge of CPT and ICD-10 codes Demonstrated experience with claims denials, follow-up, and appeals Benefits 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays). Flexible Spending Account (FSA) and Health Savings Account (HSA) options. Medical, dental, vision, long-term disability, and life insurance. Generous 401(k) with up to 6% employer match. Exact Billing Solutions (EBS) Culture Integrity. Dependability. Attention to detail. All our team members exhibit these qualities when it comes to doing business. And when it comes to the business of supporting a team, as a company, we offer no less to our team members. We're a fast-paced, growing company delivering services that allow our clients to spend more time helping people. At the end of the day, it's people, not numbers, that drive our success. Exact Billing Solutions participates in the U.S. Department of Homeland Security E-Verify program.