Collections Specialist
Collections representative job in Newark, DE
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
Collabera listed in GS 100 - recognized for excellence and maturity
Collabera named among the Top 500 Diversity Owned Businesses
Collabera listed in GS 100 & ranked among top 10 service providers
Collabera was ranked:
32 in the Top 100 Large Businesses in the U.S
18 in Top 500 Diversity Owned Businesses in the U.S
3 in the Top 100 Diversity Owned Businesses in New Jersey
3 in the Top 100 Privately-held Businesses in New Jersey
66th on FinTech 100
35th among top private companies in New Jersey
***********************************************
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Collections Representatives
The Collector works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes. This role can work in any stage of delinquency and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or auto-dialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate payment programs and methods. Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.
Qualifications
Required Skills:
1. Excellent communication skills
2. Customer Service focus
3. Ability to understand and discuss personal and financial difficulties
4. Ability to recommend and negotiate payment arrangements
5. Demonstrated ability to work in a fast paced environment
6. Strong computer skills
Desired Skills:
1. Previous collections experience
2. Previous customer service experience
3. Strong negotiation skills
Additional Information
Czaria Abaloyan
************
Billing Coordinator
Collections representative job in Wilmington, DE
Potter Anderson & Corroon LLP, a major Delaware law firm with a diverse business practice, is seeking a Billing Coordinator to join our Finance Team. The Billing Coordinator compiles, manages, and executes attorney billing; maintains contact with attorneys, staff, vendors, and clients; and observes confidentiality of client and firm matters.
This position reports to the Billing Manager.
DUTIES/RESPONSIBILITIES:
Compile and process a high volume of attorney bills to clients on a monthly basis.
Review and edit pre-bills in response to attorney and legal administrative assistant requests.
Apply retainer/on-account funds as directed by attorney and as per Firm policy.
Execute complex bills, such as multiple discounts by matter, split party billing, and preparation of electronic bills, in a timely matter.
Submit invoices electronically and assist in resolving issues that might arise.
Review and verify the accuracy of billing supporting documentation as required.
Research and respond to inquiries regarding billing issues and problems.
Identify and resolve billing inaccuracies.
Create billing schedules and various other billing analyses as required.
Effectively interact and communicate with attorneys, legal assistants, and clients.
Respond to internal and external inquiries in a timely manner.
Work cooperatively with collections staff and assist with accounts receivable issues to minimize credit balances.
Observe confidentiality of client and firm matters.
Assist with special projects as needed.
Flexibility to work additional hours as needed.
Perform other duties as assigned.
REQUIREMENTS:
High school diploma or equivalent required; associate's or bachelor's degree preferred.
One year of professional experience in a billing, accounting, or administrative support role preferred; law firm or professional services experience a plus.
Proficiency in MS Excel, Word, and Windows applications.
Strong attention to detail, organization, and follow-through.
Excellent communication skills-both written and verbal-with the ability to work effectively across teams.
Demonstrates the ability to identify opportunities for improvement without being prompted and takes ownership of tasks through to completion.
Approaches challenges with analytical thinking, creativity, and sound judgment; proactively seeks effective and sustainable solutions.
Risk Management - Collections Digital Strategy - Associate
Collections representative job in Wilmington, DE
Bring your experience to JPMorganChase. As part of Risk Management and Compliance, you are at the center of keeping JPMorganChase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgment to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
As an Associate within the Collections Digital Strategy Team, you will be instrumental in identifying and managing risks to ensure Chase Card Services operates within set risk parameters and meets long-term performance goals. Your role will involve developing and implementing comprehensive digital strategies for recovery units, aligning with the organization's risk management framework and business objectives. You will optimize digital recoveries, implement best practices, and introduce innovative solutions to maximize recovery rates. Your responsibilities will also include conducting risk assessments, establishing policies and procedures for digital recovery risk management, and ensuring compliance with regulatory requirements. You will monitor and analyze key performance indicators, providing regular reports to senior management. Collaborating with cross-functional teams, you will ensure a holistic approach to digital recovery strategies and risk management. Leveraging advanced analytics and technology, you will enhance risk assessment and recovery processes, staying informed about emerging trends in the financial services industry. Lastly, you will ensure all digital recovery activities comply with relevant laws and regulations, adjusting strategies as necessary to meet changing regulatory requirements.
Job Responsibilities
Develop and execute comprehensive Digital strategies for recovery units, ensuring alignment with the organization's overall risk management framework and business objectives.
Optimize Chase's digital recoveries, ensuring efficient and effective recovery processes. Implement best practices and innovative solutions to maximize recovery rates.
Conduct thorough risk assessments to identify potential threats and vulnerabilities in recovery operations. Implement measures to mitigate identified risks and enhance the effectiveness of recovery efforts.
Establish and maintain policies and procedures related to digital recovery risk management, ensuring compliance with regulatory requirements and industry best practices.
Monitor and analyze key performance indicators (KPIs) related to digital recovery activities. Provide regular reports and insights to senior management, highlighting trends, risks, and opportunities for improvement.
Collaborate with cross-functional teams, including legal, compliance, finance, and operations, to ensure a holistic approach to digital recovery strategies and risk management.
Leverage advanced analytics and technology solutions to enhance risk assessment and recovery processes. Stay informed about emerging technologies and trends in the financial services industry.
Ensure all digital recovery activities comply with relevant laws and regulations. Stay updated on changes in regulatory requirements and adjust strategies accordingly.
Required Qualifications, Capabilities and Skills
Bachelor's degree or equivalent experience
Experience in credit risk management at a financial services company
Basic Understanding of the account lifecycle (portfolio management, collections) to identify relevant risk considerations
Solid functional knowledge, including but not limited to credit risk strategy, business development, product development, project management, etc.
Detailed understanding of key performance metrics and profitability drivers, enabling the delivery of insights encompassing the full account lifecycle
Understanding of cross-functional dependencies between the First Line of Defense, product owners, and Credit Strategy to support and provide effective challenge in accordance with risk appetite
Ability to articulate the impact of risks and issues on the business function
Excellent written and verbal communication skills with the ability to influence business leaders in a meaningful and actionable manner
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio); ability to translate business/functional problems into a conceptual analytical and automation technical architecture
SAS or equivalent data mining expertise.
Preferred Qualifications, Capabilities and Skills
Minimum 2 years of financial services experience in risk management, controls, audit, quality assurance, risk management or compliance
Bachelor's degree in Finance, Business Administration, Risk Management, Law or related field, Master's degree or professional certification (e.g., CFA, FRM, JD)
Strong analytical skills and the ability to interpret complex data to make informed decisions
Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels
Auto-ApplyCustomer Service Representative
Collections representative job in Wilmington, DE
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.
As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients.
The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.
FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.
Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.
We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?
Compensation: $16.00 - $18.00 per hour
HVAC Service Billing Specialist
Collections representative job in Delaware
ModernControls is a leading provider of HVAC and building automation services for commercial facilities across Delaware, Pennsylvania, Maryland, Virgina and New Jersey. With over 220 employees, 4 locations, and a fleet of over 140 service vehicles, our team of experts install, maintain, and design Building Automation and HVAC systems designed to help building owners and facility managers control building environments and operating costs.
We are seeking a motivated and detail-oriented HVAC Service Billing Specialist to join our Service Department. The HVAC Service Billing Specialist is responsible for accurately processing service work orders, generating invoices, and ensuring timely billing for HVAC and building automation services. This role requires a strong understanding of service operations, cost calculations, contract terms, and customer requirements to ensure accurate and efficient billing. This is an office-based, non-union position reporting directly to the Service Department.
Requirements
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Other functions may be assigned:
Work Order Management:
• Review completed service work orders for accuracy and completeness.
• Verify labor hours, materials used, subcontractor costs, and any additional charges.
• Ensure all required documentation (e.g., service reports, customer signatures) is attached to the work order.
Billing & Invoicing:
• Generate invoices based on work order details, service agreements, and contractual terms.
• Apply appropriate labor rates, material markups, and service contract pricing.
• Submit invoices to customers in accordance with agreed billing cycles and terms.
• Track and follow up on outstanding invoices to ensure timely payments.
Customer & Internal Coordination:
• Communicate with service technicians, project managers, and sales teams to resolve discrepancies.
• Coordinate with customers regarding billing inquiries and payment schedules.
• Assist in reconciling billing issues and disputes to ensure customer satisfaction.
Compliance & Documentation:
• Ensure compliance with company policies, industry regulations, and contractual agreements.
• Maintain organized records of work orders, invoices, and billing communications.
• Prepare reports on billing status, revenue, and outstanding payments.
QUALIFICATIONS & Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Experience in HVAC, building automation, or service-related billing.
• Strong knowledge of work order processing and invoicing systems.
• Attention to detail and accuracy in financial transactions.
• Proficiency in accounting or service management software (Viewpoint Spectrum).
• Strong communication and problem-solving skills.
• Ability to multitask and meet deadlines in a fast-paced environment.
What We Offer:
· Professional development and advancement opportunities within the company.
· 100% company paid Health insurance
· 401(k) with company match
· 15 days paid time off at start of employment
· Dental/Vision insurance
· Flexible schedule
· Health savings account
· Life insurance
· Tuition reimbursement
Risk Management - Collections Digital Strategy - Associate
Collections representative job in Wilmington, DE
Bring your experience to JPMorganChase. As part of Risk Management and Compliance, you are at the center of keeping JPMorganChase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgment to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
As an Associate within the Collections Digital Strategy Team, you will be instrumental in identifying and managing risks to ensure Chase Card Services operates within set risk parameters and meets long-term performance goals. Your role will involve developing and implementing comprehensive digital strategies for recovery units, aligning with the organization's risk management framework and business objectives. You will optimize digital recoveries, implement best practices, and introduce innovative solutions to maximize recovery rates. Your responsibilities will also include conducting risk assessments, establishing policies and procedures for digital recovery risk management, and ensuring compliance with regulatory requirements. You will monitor and analyze key performance indicators, providing regular reports to senior management. Collaborating with cross-functional teams, you will ensure a holistic approach to digital recovery strategies and risk management. Leveraging advanced analytics and technology, you will enhance risk assessment and recovery processes, staying informed about emerging trends in the financial services industry. Lastly, you will ensure all digital recovery activities comply with relevant laws and regulations, adjusting strategies as necessary to meet changing regulatory requirements.
Job Responsibilities
Develop and execute comprehensive Digital strategies for recovery units, ensuring alignment with the organization's overall risk management framework and business objectives.
Optimize Chase's digital recoveries, ensuring efficient and effective recovery processes. Implement best practices and innovative solutions to maximize recovery rates.
Conduct thorough risk assessments to identify potential threats and vulnerabilities in recovery operations. Implement measures to mitigate identified risks and enhance the effectiveness of recovery efforts.
Establish and maintain policies and procedures related to digital recovery risk management, ensuring compliance with regulatory requirements and industry best practices.
Monitor and analyze key performance indicators (KPIs) related to digital recovery activities. Provide regular reports and insights to senior management, highlighting trends, risks, and opportunities for improvement.
Collaborate with cross-functional teams, including legal, compliance, finance, and operations, to ensure a holistic approach to digital recovery strategies and risk management.
Leverage advanced analytics and technology solutions to enhance risk assessment and recovery processes. Stay informed about emerging technologies and trends in the financial services industry.
Ensure all digital recovery activities comply with relevant laws and regulations. Stay updated on changes in regulatory requirements and adjust strategies accordingly.
Required Qualifications, Capabilities and Skills
Bachelor's degree or equivalent experience
Experience in credit risk management at a financial services company
Basic Understanding of the account lifecycle (portfolio management, collections) to identify relevant risk considerations
Solid functional knowledge, including but not limited to credit risk strategy, business development, product development, project management, etc.
Detailed understanding of key performance metrics and profitability drivers, enabling the delivery of insights encompassing the full account lifecycle
Understanding of cross-functional dependencies between the First Line of Defense, product owners, and Credit Strategy to support and provide effective challenge in accordance with risk appetite
Ability to articulate the impact of risks and issues on the business function
Excellent written and verbal communication skills with the ability to influence business leaders in a meaningful and actionable manner
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio); ability to translate business/functional problems into a conceptual analytical and automation technical architecture
SAS or equivalent data mining expertise.
Preferred Qualifications, Capabilities and Skills
Minimum 2 years of financial services experience in risk management, controls, audit, quality assurance, risk management or compliance
Bachelor's degree in Finance, Business Administration, Risk Management, Law or related field, Master's degree or professional certification (e.g., CFA, FRM, JD)
Strong analytical skills and the ability to interpret complex data to make informed decisions
Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels
Auto-ApplyPhysician Billing Representative II-Payer Credentialing
Collections representative job in Wilmington, DE
Job Details
Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!
ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America's Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition .
Primary Function:
ChristianaCare is currently seeking a Full-Time Physician Billing Representative II-Payer Credentialing responsible for all aspects of payer credentialing. Must be able to independently complete all payer credentialing and enrollment tasks. Responsible for researching and resolving credentialing/AR issues.
Will also be responsible for the provider/payer affiliations in the Soarian system. Responsible for other special projects as needed.
Principal Duties and Responsibilities:
Follow up with payers on submitted information.
Continuously validate and update provider information with the payers.
Work closely with other CCHS departments.
Perform assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitor.
Education and Experience Requirements:
Associates degree preferred
3 years working in all aspects of payer credentialing
Christianacare Offers:
Full Medical, Dental, Vision, Life Insurance, etc.
403(b) with company match
Generous paid time off
Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!
Hourly Pay Range: $22.29 - $33.44This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
Post End Date
Dec 1, 2025
EEO Posting Statement
ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit *********************************************************
Auto-ApplySr. Specialist, Account Management
Collections representative job in Dover, DE
**_What Account Management contributes to Cardinal Health_** Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
**_Responsibilities_**
+ Oversee assigned Medical Products and or Lab Distribution customer(s) as it pertains to supply chain health and general service needs
+ Bridge relationships between the customer's supply chain team and internal Cardinal Health teams to ensure flawless service
+ Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives
+ Prevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions
+ Resolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as needed
+ Advocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer's issues, requests and initiatives
+ Track, measure, and report key performance indicators monthly
+ Build and maintain long-term trusted relationships with customer to support retention and growth of the account
**_Qualifications_**
+ Bachelor's degree or equivalent work experience, preferred
+ 2-4 years professional experience; direct customer facing experience preferred
+ Customer service, pricing and/or collections experience a plus
+ Strong command of MS Office applications (Excel, PowerPoint, Word and Outlook)
+ Demonstrated ability to work in a fast-paced, collaborative environment
+ Highly motivated, creative, able to operate effectively within a team
+ Strong communication skills
**_What is expected of you and others at this level_**
+ Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
+ Works on projects of moderate scope and complexity
+ Identifies possible solutions to a variety of technical problems and takes actions to resolve
+ Applies judgment within defined parameters
+ Receives general guidance may receive more detailed instruction on new projects
+ Work reviewed for sound reasoning and accuracy
**Anticipated salary range:** $57,000-81,600
**Bonus eligible** : No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close** : 12/17/2025 *if interested in opportunity, please submit application as soon as possible
_The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
\#LI-LH3
\#LI-Remote
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Utility Collector - 3 Immediate Openings -$18.00 per hour
Collections representative job in Newport, DE
WE TRAIN!!!!!!!!!!!!!!! WE TRAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Utility Notice Delivery - 3 Immediate Openings!
📍 Newport, DE | 💼 Full-Time | 💵 From $18/hour | 🚗 Company Vehicle Provided
Looking for a reliable job with weekly pay and benefits? Scope Services is hiring 3 Utility Representatives to deliver utility notices and represent clients in the field. If you're dependable, safety-conscious, and enjoy working independently, we want to hear from you!
🚚 What You'll Do
Deliver utility collection notices to homes and businesses
Navigate daily routes efficiently using GPS or local knowledge
Maintain a clean and organized company-provided vehicle
Communicate clearly with customers, dispatchers, and team members
Follow all safety procedures and represent the company professionally
🗓 Schedule
Monday to Friday
Hours: 7:00 AM - 3:30 PM (or until work is completed)
No weekends!
💵 Pay & Benefits
Starting at $18.00/hour
Weekly pay
Full benefits package:
401(k)
Health, dental, vision, and life insurance
Paid holidays
Company vehicle provided during work hours
On-the-job training included
✅ Requirements
High school diploma or GED (Required)
Valid driver's license (Required)
Able to pass:
Pre employment drug screen
Criminal background check
Motor vehicle report (MVR) check
Reliable transportation to report to work daily
Comfortable working outdoors in all weather conditions
Able to enter/exit a vehicle multiple times per shift
🤝 What We're Looking For
Dependable, ethical, and safety-conscious individual
Strong verbal and written communication skills
Basic customer service skills and a professional attitude
Good sense of direction and familiarity with local areas
Apply today to start a stable, full-time position with room to grow! No utility collections experience? No problem-we'll train the right candidates.
Auto-ApplyBilling Specalist
Collections representative job in Wilmington, DE
Job description
ESSENTIAL DUTIES & RESPONSIBILITIES:
Input all charges related to the assigned physician's professional services into the practice management system including office and hospital charges in accordance with practice protocol with an emphasis on accuracy to ensure timely reimbursement and maximum patient satisfaction. All charge batches should balance in both number of procedures and total dollar prior to posting.
Post all payments, by line-item, received for physician's professional services into the practice management system including co-payments, insurance payments, and patient payments in accordance with practice protocol with an emphasis on accuracy to ensure maximum patient satisfaction and profitability. All payment batches must be balanced in both their dollar value of payments and adjustments prior to posting.
Post all credit and debit adjustments to patient accounts with strict adherence to the guidelines in the Procedure Manual.
File all charge, payment and adjustment batches in the appropriate format by batch date for quick reference.
Review the physician's coding at charge entry to ensure compliance with Medicare guidelines and to ensure accurate and timely reimbursement.
Provide customer service both on the telephone and in the office for all patients and authorized representatives regarding patient accounts in accordance with practice protocol. Patient calls regarding accounts receivable should be returned within 2 business days to ensure maximum patient satisfaction.
Verify all demographic and insurance information in patient registration of the practice management system at the time of charge entry to ensure accuracy, provide feedback to other front office staff members and to ensure timely reimbursement.
Follow-up on all outstanding insurance claims at 30,45,60 days from the date of service in accordance with practice protocol with an emphasis on maximizing patient satisfaction and practice profitability.
Follow-up on all outstanding patient account balances at 35,60,90,120 days from the date of service in accordance with practice protocol with an emphasis on maximizing patient satisfaction and practice profitability using the A/R aged reports.
Provide information pertaining to billing, coding, managed care networks, insurance carriers and reimbursement to physicians and managers.
Follow-up on all returned claims, correspondence, denials, account reconciliations and rebills within five working days of receipt to achieve maximum reimbursement in a timely manner with an emphasis on patient satisfaction.
Submit primary and secondary insurance claims electronically each day and on HCFA semi-weekly to ensure timely reimbursement.
Attendance at relevant seminars to remain abreast of current issues regarding obstetric and/or gynecology accounts receivable, Medicare Compliance and HIPAA.
Recommend accounts for outside collection when internal collection efforts fail in accordance with practice protocol.
Process refunds to insurance companies and patients in accordance with practice protocol.
Reconcile the incoming lockbox deposits in accordance with practice protocol as required to ensure timely payment posting.
Monitor reimbursement from managed care networks and insurance carriers to ensure reimbursement consistent with contract rates.
Proficiency with all facets of the medical practice management system including patient registration, charge entry, insurance processing, advanced collections, reports and ledger inquiry.
Maintain information regarding coding, insurance carriers, managed care networks and credentialing in an organized easy to reference format.
Maintain an organized, efficient and professional work environment.
Adhere to all practice policies related to OSHA, HIPAA and Medicare Compliance.
Other duties as assigned.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Education:
High school or equivalent (Preferred)
Experience:
Medical collection: 2 years (Preferred)
Medical billing: 2 years (Required)
Work Location: In person
HVAC Service Billing Specialist
Collections representative job in New Castle, DE
Job DescriptionDescription:
ModernControls is a leading provider of HVAC and building automation services for commercial facilities across Delaware, Pennsylvania, Maryland, Virgina and New Jersey. With over 220 employees, 4 locations, and a fleet of over 140 service vehicles, our team of experts install, maintain, and design Building Automation and HVAC systems designed to help building owners and facility managers control building environments and operating costs.
We are seeking a motivated and detail-oriented HVAC Service Billing Specialist to join our Service Department. The HVAC Service Billing Specialist is responsible for accurately processing service work orders, generating invoices, and ensuring timely billing for HVAC and building automation services. This role requires a strong understanding of service operations, cost calculations, contract terms, and customer requirements to ensure accurate and efficient billing. This is an office-based, non-union position reporting directly to the Service Department.
Requirements:
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Other functions may be assigned:
Work Order Management:
• Review completed service work orders for accuracy and completeness.
• Verify labor hours, materials used, subcontractor costs, and any additional charges.
• Ensure all required documentation (e.g., service reports, customer signatures) is attached to the work order.
Billing & Invoicing:
• Generate invoices based on work order details, service agreements, and contractual terms.
• Apply appropriate labor rates, material markups, and service contract pricing.
• Submit invoices to customers in accordance with agreed billing cycles and terms.
• Track and follow up on outstanding invoices to ensure timely payments.
Customer & Internal Coordination:
• Communicate with service technicians, project managers, and sales teams to resolve discrepancies.
• Coordinate with customers regarding billing inquiries and payment schedules.
• Assist in reconciling billing issues and disputes to ensure customer satisfaction.
Compliance & Documentation:
• Ensure compliance with company policies, industry regulations, and contractual agreements.
• Maintain organized records of work orders, invoices, and billing communications.
• Prepare reports on billing status, revenue, and outstanding payments.
QUALIFICATIONS & Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Experience in HVAC, building automation, or service-related billing.
• Strong knowledge of work order processing and invoicing systems.
• Attention to detail and accuracy in financial transactions.
• Proficiency in accounting or service management software (Viewpoint Spectrum).
• Strong communication and problem-solving skills.
• Ability to multitask and meet deadlines in a fast-paced environment.
What We Offer:
· Professional development and advancement opportunities within the company.
· 100% company paid Health insurance
· 401(k) with company match
· 15 days paid time off at start of employment
· Dental/Vision insurance
· Flexible schedule
· Health savings account
· Life insurance
· Tuition reimbursement
Account Representative
Collections representative job in Wilmington, DE
Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We're looking for friendly, professional, and motivated Collections Representatives to join our team. If you're looking for a company that embraces the principles of respect, compassion and trust, please apply with us today!
Collections Representative
The Collections Representative will negotiate with customers to arrive at the best resolution for our clients and the company by using compassion, empathy, and respect.
Location: Must reside a commutable distance from our office in downtown Wilmington
Schedule: Must be available Monday through Friday 7:00am to 6:00pm EST
Salary: $18.50/hour plus commission
Additional Compensation and Benefits:
At Harris & Harris, we truly care about each employee's health, wellness, financial stability, and education. We are proud to offer the following benefits:
Competitive Medica, Dental, and Vision insurance from premium providers
Paid Time Off (PTO) and Wellness Days
401K with company matching
Company paid Basic Life Insurance, Long Term Disability Insurance, Employee Assistance Program (EAP), and Travel Assistance.
Tuition Reimbursement after 1 year of employment
Additional benefits such as identity theft protection, flexible spending accounts, employee recognition events, pre-tax commuter benefits, and more
DAY TO DAY
Speaking with the client's customers via telephone to request payment of their outstanding balance in full
Create alternative payment plans for the customers if they cannot pay the outstanding balance in full
Process payments via phone
Handling up to 100 inbound and outbound calls daily
Follow up with taxpayers
Document all collection activities on all required systems
Recommend what further action should be taken for taxpayers who default on their payment plans
Treat each customer with respect and professionalism
Uphold the qualities and core values that the client and Harris & Harris have set forth
WHAT YOU MUST POSSESS
Must Have:
Must have 2 to 3 years of experience in a high volume, call center environment
Basic skills and familiarity with navigating multiple computer systems, and Microsoft Excel, Outlook, and Word
Professional and empathetic customer service and negotiation skills
Able to maintain composure on difficult calls and escalate appropriately
Nice To Have:
At least 1 or 2 years of previous collections experience
Familiarity with the CFPB, TCPA, FDCPA, and HIPAA preferred - but we will teach you
Experience with collection software and outbound dialer experience is a plus
Military experience is always a plus, and we encourage veterans to apply!
Bilingual in Spanish or another language is a plus!
WHY HARRIS & HARRIS?
Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Since 1968, we have been trusted partners of some of the country's largest healthcare, utility, and government entities. Our clients benefit from our having more than 50 years in the business.
The family business Samuel Harris started more than five decades ago is now a firm comprised of more than 500 hundred employees including our Collections and Customer Care professionals. Our teams employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service.
We take pride in knowing what it takes to turn a call from "average" to "excellent" and are proud to continue our strong history of delighting clients and customers thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories. They are the lifeblood of what we do and who we are.
At Harris & Harris, we're proud to be an organization where everyone is welcome and can feel free to be their authentic selves at work. We're passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where our employees feel valued.
We are also an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School.
At Harris & Harris, everyone is important, and we believe that one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you!
Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws
Auto-ApplyCollections Specialist
Collections representative job in Newark, DE
Temp To Full-Time
Our client in Newark, DE is seeking a Account Recovery Coordinator to join their team. This is a temp to hire position with a varying schedule of 8am to 5pm Monday-Friday, however, required to work two nights a week from 12pm to 9pm with rotating Saturdays 8AM-12PM.
This position offers $16/hr.
Essential Duties:
Achieve department standards, goals, and work minimum accounts per hour as set by management through continuous efforts to contact clients and collect on debtor accounts while performing all phases of skip tracing work
Follow up on all accounts/payment arrangements until paid, settled, cured from delinquency, or deemed uncollectible by management
Keep accurate records and documentation of activity on accounts worked through policies and procedures as set forth by the company
Adhere to and abide by all regulations as set forth by the FDCPA
Any other duties as assigned by General Manager or Section Manager
Qualifications & Skills:
Must be available to attend and complete entire training program
Required to work 2 nights per week until 9pm
Strong customer service, written, and oral communication skills required
Ability to work well under pressure, independently, and meet deadlines
Experience in agency or bank recovery, and knowledge of the FDCPA and credit bureau reports (preferred)
16.00
Collection Specialist
Collections representative job in Dover, DE
Basic Function: The collections specialist position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of collection methods and the use of outside collection services.
Key Responsibilities:
· Collection calls and/or correspondence in a fast-paced goal-oriented collections department
· Responsible for monitoring and maintaining assigned accounts
· Accountable for reducing delinquency for assigned accounts
· Provide customer service regarding collection issues
· Process customer refunds and review account adjustments, including resolving client discrepancies and short payments
· Enlist the efforts of sales and senior management when necessary to accelerate the collection process
· Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
Essential Functions:
· Monthly reporting to direct supervisor
· High volume communication (verbal/written) to assigned delinquent customers
· Reconcile customer disputes as they pertain to payment of outstanding balances that are due
· Provide excellent & considerate customer service
· Work independently, manage multiple priorities and work well under pressure
· Participate in team planning meetings
· Meet defined department goals and activity metrics
Required Skills:
· 3-5 years high volume corporate collections experience
· Strong Microsoft Office Knowledge (Excel, Word)
· Strong Verbal and Writing skills
· Knowledge of Billing and Collections procedures
· Accounts Receivable knowledge/experience a plus
· Strong attention to detail, goal oriented
· Experience with Great Plains a plus
· Commitment to excellent customer service
Job Type: Full-time
Salary: $35,000.00 - $40,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Physical setting:
Call center
Schedule:
8 hour shift
Monday to Friday
Education:
High school or equivalent (Preferred)
Experience:
Microsoft Excel: 1 year (Preferred)
Customer service: 1 year (Preferred)
Collections Specialist
Collections representative job in Wilmington, DE
Growing, Wilmington Delaware client seeks a thorough Collections Specialist. In this role you will handle customer payment discrepancies, accounts receivable identify outstanding debts, place collection calls, track customer credit worthiness, analyze and review customer invoices, and prepare repayment schedules. The successful Collections Specialist will also manage credit risk, maintain customer accounts, and assist with billing. If you are looking for a promising collections role with longevity, this may be for you!
What you get to do daily
· Manage credit and collection functions
· Prepare customer invoices electronically
· Monitor aging AR balances
· Analyze, and review customer credit worthiness
· Identify delinquent accounts
· Ensure proper documents and agreements are on file
· Perform payment reconciliations
· Investigate and resolve discrepancies
· Develop and schedule payment plans
Requirements
The ideal Collections Specialist will have a Bachelors degree in Accounting/Finance/Business Administration.
Other requirements for the Collections Specialist role include and are not limited to:
· 2+ years of AR/Collections experience
· Proficient in Microsoft Office Suite
· Law firm experience is plus but not required
· Excellent negotiation skills
· Strong attention to detail
For more information on this Collections Specialist role and other full-time accounting and finance opportunities, please contact us at 302.985.5183 and reference JO#00800-0012875607.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .
COLLECTORS/MEMBER SOLUTIONS PARTNER
Collections representative job in Dover, DE
The position requires a dedicated, diligent and detail-oriented Member Solutions Representative. The ideal candidate will manage and collect outstanding accounts receivables from members. This role requires excellent communication skills, persistence, and the ability to handle sensitive financial information responsibly. The representative will work to ensure timely debt recovery while maintaining positive member relationships and adhering to all relevant laws and regulations.
Key Responsibilities:
Monitor and manage assigned accounts to identify outstanding debts. Work with management to develop strategies for improving collection efforts.
Contact delinquent members via phone, email, text, and mail to discuss their accounts and negotiate payment arrangements and plans.
Utilize effective communication, negotiation skills, and methods that encourage and ensure timely debt recovery.
Maintain accurate records and documentation of all communications, interactions, transactions, and payment arrangements with members.
Prepare regular reports on the status of accounts and collections efforts.
Ensure all collection practices and activities comply with relevant federal and state laws and regulations.
Provide excellent member service and support to resolve any accounts-related issues or disputes.
Essential Functions
Telephone communication and negotiation are used to repay delinquent loan payments in a manner that is beneficial to the member and the credit union.
Mail follow-up letters to members as needed.
Document Member Solutions actions and activity on accounts.
Comply with all federal and state laws and regulations as well as Credit Union policies and procedures.
Provide financial counseling when needed or requested by members.
Review delinquent accounts for errors and accuracy.
Calculate and correct payment errors on delinquent loans.
Recommend and initiate vehicle repossession and home foreclosure.
Assist in the recommendations and preparations for the charge-off approval and processing process.
Process and credit loan payments received from member and Member Solutions agencies to delinquent accounts.
Contact delinquent members to discuss their accounts.
Process Member Solutions Department incoming and outgoing mail.
Finalize the mailing of delinquent loan letters as assigned by collectors.
Input updated member and loan data into the core computer system as required.
Conduct repossession proceedings.
Contact delinquent members to discuss their negative share/share draft account.
Process Member Solutions incoming and outgoing mail.
Finalize the mailing of member delinquent loans.
Coordinate the assignment and sale of repossessed collateral with repossession companies and agents.
Assist with various other duties assigned.
Requirements
Job Specifications
A high school diploma or equivalent; an associate or bachelor's degree in finance, business, or a related field is preferred.
Previous experience in collections, customer service, or a related field is highly desirable.
At least 1-2 years of experience in a financial institution, with knowledge of all applicable Debt Collection laws and regulations, is preferred.
Excellent phone skills and negotiating skills are required.
Professional, well-developed interpersonal skills are necessary for projecting a positive image as a representative of the Credit Union.
Requires judgment to solve day-to-day problems within established guidelines.
Proficient in using personal computers, calculators, and Microsoft Office Products.
Intermediate mathematical skills required (concepts and calculations involving decimals, percentages, fractions, etc.)
Physical Requirements
The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, bend, kneel, and reach above or at shoulder level. The employee must occasionally lift/push/pull, and/or carry up to 10 pounds.
Risk Management - Collections Digital Strategy - Associate
Collections representative job in Wilmington, DE
Bring your experience to JPMorganChase. As part of Risk Management and Compliance, you are at the center of keeping JPMorganChase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgment to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
As an Associate within the Collections Digital Strategy Team, you will be instrumental in identifying and managing risks to ensure Chase Card Services operates within set risk parameters and meets long-term performance goals. Your role will involve developing and implementing comprehensive digital strategies for recovery units, aligning with the organization's risk management framework and business objectives. You will optimize digital recoveries, implement best practices, and introduce innovative solutions to maximize recovery rates. Your responsibilities will also include conducting risk assessments, establishing policies and procedures for digital recovery risk management, and ensuring compliance with regulatory requirements. You will monitor and analyze key performance indicators, providing regular reports to senior management. Collaborating with cross-functional teams, you will ensure a holistic approach to digital recovery strategies and risk management. Leveraging advanced analytics and technology, you will enhance risk assessment and recovery processes, staying informed about emerging trends in the financial services industry. Lastly, you will ensure all digital recovery activities comply with relevant laws and regulations, adjusting strategies as necessary to meet changing regulatory requirements.
**Job Responsibilities**
+ Develop and execute comprehensive Digital strategies for recovery units, ensuring alignment with the organization's overall risk management framework and business objectives.
+ Optimize Chase's digital recoveries, ensuring efficient and effective recovery processes. Implement best practices and innovative solutions to maximize recovery rates.
+ Conduct thorough risk assessments to identify potential threats and vulnerabilities in recovery operations. Implement measures to mitigate identified risks and enhance the effectiveness of recovery efforts.
+ Establish and maintain policies and procedures related to digital recovery risk management, ensuring compliance with regulatory requirements and industry best practices.
+ Monitor and analyze key performance indicators (KPIs) related to digital recovery activities. Provide regular reports and insights to senior management, highlighting trends, risks, and opportunities for improvement.
+ Collaborate with cross-functional teams, including legal, compliance, finance, and operations, to ensure a holistic approach to digital recovery strategies and risk management.
+ Leverage advanced analytics and technology solutions to enhance risk assessment and recovery processes. Stay informed about emerging technologies and trends in the financial services industry.
+ Ensure all digital recovery activities comply with relevant laws and regulations. Stay updated on changes in regulatory requirements and adjust strategies accordingly.
**Required Qualifications, Capabilities and Skills**
+ Bachelor's degree or equivalent experience
+ Experience in credit risk management at a financial services company
+ Basic Understanding of the account lifecycle (portfolio management, collections) to identify relevant risk considerations
+ Solid functional knowledge, including but not limited to credit risk strategy, business development, product development, project management, etc.
+ Detailed understanding of key performance metrics and profitability drivers, enabling the delivery of insights encompassing the full account lifecycle
+ Understanding of cross-functional dependencies between the First Line of Defense, product owners, and Credit Strategy to support and provide effective challenge in accordance with risk appetite
+ Ability to articulate the impact of risks and issues on the business function
+ Excellent written and verbal communication skills with the ability to influence business leaders in a meaningful and actionable manner
+ Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio); ability to translate business/functional problems into a conceptual analytical and automation technical architecture
+ SAS or equivalent data mining expertise.
**Preferred Qualifications, Capabilities and Skills**
+ Minimum 2 years of financial services experience in risk management, controls, audit, quality assurance, risk management or compliance
+ Bachelor's degree in Finance, Business Administration, Risk Management, Law or related field, Master's degree or professional certification (e.g., CFA, FRM, JD)
+ Strong analytical skills and the ability to interpret complex data to make informed decisions
+ Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels
**To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).**
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Collections Representative
Collections representative job in Newark, DE
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Position Details:
Industry: Financial Services
Work Location: Newark, DE
Job Title: Collections Representative
Duration: 6+ months (Strong possibility of extension)
Available Shift/s:
2nd Shift; Monday - Friday; 1:00 PM - 10:00 PM with rotating Saturdays and one day off during week when working Saturday
Training: Will participate in current training program (4 weeks = 2 weeks classroom, 2 weeks OJT); Monday - Friday; 8:00 AM - 5:00 PM
Job Description:
The Collector works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes.
This role can work in any stage of delinquency and frequently requires guidance on non-routine situations.
Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities.
Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts.
In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements.
Works an established list of accounts on an automated collections system and/or auto-dialer.
This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts.
Understands and educates customers on account terms and alternate payment programs and methods.
Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.
Job Requirements:
Excellent communication skills
Customer Service focus
Ability to understand and discuss personal and financial difficulties
Ability to recommend and negotiate payment arrangements
Demonstrated ability to work in a fast paced environment
Strong computer skills
Previous collections experience
Previous customer service experience
Strong negotiation skills
Additional Information
Billing Specialist
Collections representative job in Wilmington, DE
ESSENTIAL DUTIES & RESPONSIBILITIES:
Input all charges related to the assigned physician's professional services into the practice management system including office and hospital charges in accordance with practice protocol with an emphasis on accuracy to ensure timely reimbursement and maximum patient satisfaction. All charge batches should balance in both number of procedures and total dollar prior to posting.
Post all payments, by line-item, received for physician's professional services into the practice management system including co-payments, insurance payments, and patient payments in accordance with practice protocol with an emphasis on accuracy to ensure maximum patient satisfaction and profitability. All payment batches must be balanced in both their dollar value of payments and adjustments prior to posting.
Post all credit and debit adjustments to patient accounts with strict adherence to the guidelines in the Procedure Manual.
File all charge, payment and adjustment batches in the appropriate format by batch date for quick reference.
Review the physician's coding at charge entry to ensure compliance with Medicare guidelines and to ensure accurate and timely reimbursement.
Provide customer service both on the telephone and in the office for all patients and authorized representatives regarding patient accounts in accordance with practice protocol. Patient calls regarding accounts receivable should be returned within 2 business days to ensure maximum patient satisfaction.
Verify all demographic and insurance information in patient registration of the practice management system at the time of charge entry to ensure accuracy, provide feedback to other front office staff members and to ensure timely reimbursement.
Follow-up on all outstanding insurance claims at 30,45,60 days from the date of service in accordance with practice protocol with an emphasis on maximizing patient satisfaction and practice profitability.
Follow-up on all outstanding patient account balances at 35,60,90,120 days from the date of service in accordance with practice protocol with an emphasis on maximizing patient satisfaction and practice profitability using the A/R aged reports.
Provide information pertaining to billing, coding, managed care networks, insurance carriers and reimbursement to physicians and managers.
Follow-up on all returned claims, correspondence, denials, account reconciliations and rebills within five working days of receipt to achieve maximum reimbursement in a timely manner with an emphasis on patient satisfaction.
Submit primary and secondary insurance claims electronically each day and on HCFA semi-weekly to ensure timely reimbursement.
Attendance at relevant seminars to remain abreast of current issues regarding obstetric and/or gynecology accounts receivable, Medicare Compliance and HIPAA.
Recommend accounts for outside collection when internal collection efforts fail in accordance with practice protocol.
Process refunds to insurance companies and patients in accordance with practice protocol.
Reconcile the incoming lockbox deposits in accordance with practice protocol as required to ensure timely payment posting.
Monitor reimbursement from managed care networks and insurance carriers to ensure reimbursement consistent with contract rates.
Proficiency with all facets of the medical practice management system including patient registration, charge entry, insurance processing, advanced collections, reports and ledger inquiry.
Maintain information regarding coding, insurance carriers, managed care networks and credentialing in an organized easy to reference format.
Maintain an organized, efficient and professional work environment.
Adhere to all practice policies related to OSHA, HIPAA and Medicare Compliance.
Other duties as assigned.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Education:
High school or equivalent (Preferred)
Experience:
Medical collection: 2 years (Preferred)
Medical billing: 2 years (Required)
Work Location: In person
Accounts Receivable, Customer Service Operations
Collections representative job in Dover, DE
**Remote Hours: Monday - Friday, 7:00 AM - 3:30 PM PST (or based on business need)** **_What Accounts Receivable Specialist contributes to Cardinal Health_** Account Receivable Specialist is responsible for verifying patient insurance and benefits, preparing and submitting claims to payers, correcting rejected claims, following up on unpaid and denied claims, posting payments, managing accounts receivable, assisting patients with payment plans, and maintaining accurate and confidential patient records in compliance with regulations like HIPAA.
+ Demonstrates knowledge of financial processes, systems, controls, and work streams.
+ Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls.
+ Possesses understanding of service level goals and objectives when providing customer support.
+ Demonstrates ability to respond to non-standard requests from vendors and customers.
+ Possesses strong organizational skills and prioritizes getting the right things done.
**_Responsibilities_**
+ Submitting medical documentation/billing data to insurance providers
+ Researching and appealing denied and rejected claims
+ Preparing, reviewing, and transmitting claims using billing software including electronic and paper claim processing
+ Following up on unpaid claims within standard billing cycle time frame
+ Calling insurance companies regarding any discrepancy in payment if necessary
+ Reviewing insurance payments for accuracy and completeness
**_Qualifications_**
+ HS, GED, bachelor's degree in business related field preferred, or equivalent work experience preferred
+ 2 + years' experience as a Medical Biller or within Revenue Cycle Management preferred
+ Strong knowledge of Microsoft Excel
+ Ability to work independently and collaboratively within team environment
+ Able to multi-task and meet tight deadlines
+ Excellent problem-solving skills
+ Strong communication skills
+ Familiarity with ICD-10 coding
+ Competent with computer systems, software and 10 key calculators
+ Knowledge of medical terminology
**_What is expected of you and others at this level_**
+ Applies basic concepts, principles, and technical capabilities to perform routine tasks
+ Works on projects of limited scope and complexity
+ Follows established procedures to resolve readily identifiable technical problems
+ Works under direct supervision and receives detailed instructions
+ Develops competence by performing structured work assignments
**Anticipated hourly range:** $22.30 per hour - $32 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 10/5/2025 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
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